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• 

  Client Services Advisor  

  Central Parking

  [fulltime] - Swindon

  Posted: 22/01/2026

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  The Role All Client Service Advisors within Metric are the first point... Read More

  The Role All Client Service Advisors within Metric are the first point of contact resolution to customers through all access channels (phone / e-mail) Respond to all types of customer enquiries and resolve wherever possible, taking ownership and resolving in quick time. Carry out all administration functions relative to customer services effectively and within agreed service standards. Promote and maintain excellent customer relationships and delivering outstanding Customer Service every time. Answering calls in a professional and friendly manner Replying to customer emails promptly, informing them of information and timescales in which work will be completed. Be confident enough to ask questions and open to learning new skills. Have the ability to work well within a diverse team as well as work independently when required. Able to work with all levels of stakeholders from Managing Director to fellow Client Service Advisors Always comply with businesses confidentiality and information security policies - (training provided). Have a good understanding of GDPR & Cyber security - (training provided). Your Responsibilities To answer the phone within 10 seconds of the call connecting. To answer customer e-mails within 1-hour of receipt Learn all first line technical on all of our equipment to ensure you can best assist the customer and reduce engineer call outs Always keep the customer informed, even if there are delays Assist you line manager with any other additional duties Employee Benefits We give all our employees 25 days annual leave plus all bank holidays and access to our pension scheme. As an added extra we give you your birthday day off As a Metric employee you will have access to huge discounts at hundreds of very popular stores such as Adidas, IKEA, Asda, ASOS, B&M Bargains, Five Guys, Homesense & many more. You have the benefits of an OnDemand GP service 24/7, not just for you but your family can also benefit from this outstanding service. We also offer an excellent ‘Cycle to work scheme’ available for all employees – a cost-effective way to acquire a bike. Free Telephone or face-to-face counselling sessions if you ever need someone to talk to as well as inhouse Mental Health Champions within the business who are fully trained to help you when life gets a little tough. Gym & Health Club Discounts Required Attributes Excellent communication skills Customer service experience Ability to work within a fast-paced environment, apply urgency to all aspects of the job You must have a ‘Right First Time’ attitude. Full understanding of how to use MS Office – Word/Excel Please note. Job vacancy is office based in West Swindon. Equal Opportunities Statement Metric is an Equal Opportunities Employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin. Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable. Diversity & Inclusion
  Here at Metric Group, we are determined to build a business that is diverse - a mix of gender, age, nationality and religious persuasion. Specifically, we seek to embrace those who are neuro-diverse or physically less able, and we are always delighted to welcome LGBT+ members to our team. To help with our diversity efforts, we aim to eradicate unconscious bias in our recruitment process. Beyond training and discussions, we are taking this a step further: we anonymise all CVs we receive. No name, no picture, no nationality or gender, no university or hobbies, no age or references. When your CV is being assessed by our team, we only ever consider one thing: your skill set. Once you've been shortlisted, we'll share everything we can about you with our interview panel, and we'll want to speak to you ASAP to know everything that's not on your CV; The rest of you! Health & Safety Statement Under the Health & Safety at Work Act each individual has a legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your manager or Human Resources. Read Less

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• 

  Senior Software Engineer  

  Central Parking

  [fulltime] - London

  Posted: 22/01/2026

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  This role offers an exciting opportunity to work on cloud-based transa... Read More

  This role offers an exciting opportunity to work on cloud-based transaction systems, including payment card processing infrastructure, in a team that values collaboration, security, and reliability. You’ll work closely with third-party service providers, ensure compliance with PCI DSS, and help build secure abstractions over APIs that interface with our clients.The In-Car Payments Engineering team is responsible for delivering cutting-edge, in-car commerce solutions that allow drivers to pay for fueling, EV charging, and parking directly from their vehicles. What you will do Maintain and expand our serverless card payment infrastructure built with TypeScript, and AWS (Lambda, API Gateway, DynamoDB). Ensure continued PCI DSS compliance. Work with others to fix bugs, implement minimal new features, trace errors, and ensure security patches are applied in production and pre-production environments. Support a clean and well-documented strategy for all dependent services and infrastructure. Collaborate in daily scrum ceremonies, working closely with engineering, security, and third-party vendors. Apply TDD/BDD methodologies, maintaining high code quality and resilience. Who are you Strong hands-on experience with TypeScript and Frontend familiarity is helpful React). Proficiency with AWS services in a serverless context, especially CloudFront, API Gateway, Lambda, DynamoDB and CloudWatch. Commercial experience with Infrastructure-as-Code tools such as Terraform, SST, CDK or CloudFormation. Strong understanding of API development, RESTful design, and secure authentication. Demonstrated knowledge of API security and OWASP Top 10 vulnerabilities. Experience with Docker, Linux, Git, and container-based environments. Hands-on development experience with PCI DSS, payment systems, or other regulated environments is essential Excellent communicator with a self-starter attitude and comfort working autonomously. Demonstrable expertise and understanding of API development/design and experience interfacing with disparate systems. Applicable understanding of software security, common exploits and secure development practices, including the OWASP Top 10. Proven and demonstrable understanding of testing methodologies and frameworks. Commercial experience with AWS and IaC (Terraform/CDK/CloudFormation) Commercial experience with Linux, Docker, Docker Compose, Git and DynamoDB. About us We’ve signed up to an ambitious journey. Join us!
  As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. One of the key brands within the Arrive is Parkopedia. Parkopedia is the world’s leading connected car services provider, used by millions of drivers and organisations such as Apple, Here, TomTom, and 20 automotive brands ranging from Audi to Volkswagen. Its mission is to provide the best in-car data and transaction services, to make mobility ecological, efficient and convenient. Read Less

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• 

  Data Analyst/Administrator  

  Central Parking

  [fulltime] - Manchester

  Posted: 05/01/2026

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  The RoleData Analyst/Administrator – Full-Time – Starting Salary £28,0... Read More

  The RoleData Analyst/Administrator – Full-Time – Starting Salary £28,000 Per Annum Are you self-motivated and pro-active? Proficient with Microsoft packages? Analytical mind? Worked with a variety of data systems? If you answered yes, then this may be the next role for you! Keep reading to find out more… An exciting opportunity has arisen within our contract administration team to provide operational assistance to the Network Rail contract. This role will work closely with our clients and operational teams ensuring great customer service and monitoring performance of this area. What you’ll do: To support the Contract Management Team in the day-to-day functions of EV operations and overall administration including analysing EV and ANPR camera data Promote operational excellence and best practice and form a close working partnership with internal and external stakeholders. To ensure operating procedures comply with both APCOA Parking UK and Network Rail. To liaise with Network Rail (and its third-party partners) and internal APCOA stakeholders in regard to all things EV To advise line manager/Contract Manager of any cost efficiencies and support generation of additional revenue gain across the contract To advise line manager of any operational challenges which impact EV performance and how they can be overcome To manage new site mobilisations and setups in regard to EV charging To manage and monitor the EV Point and ANPR performance across the Network Rail parking estate including end-to-end management of fault reporting and the resolution of them To support the contract and ultimately contribute to delivering all client and APCOA local SLA and KPIs. The role will also include additional support for the operations teams to include site visits, health and safety inspections and ad-hoc enforcement What you’ll bring: Previous experience within an operational role Previous experience of working with multiple stakeholders Experience with reporting and cost controls/budgets Do you think you could be the right person for this role? Is this the next opportunity you are looking for? If you have a passion for excellence, a knack for managing contracts, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so apply now! We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. Read Less

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• 

  Assistant Contract Manager  

  Central Parking

  [fulltime] - London

  Posted: 05/01/2026

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  Assistant Contract Manager – SouthwarkSalary: £46,000 per annumHours:... Read More

  Assistant Contract Manager – SouthwarkSalary: £46,000 per annum
  Hours: 40 per week (5 in 7 working pattern – including evenings, weekends & bank/public holidays)
  Driving licence essential Are you an experienced people manager looking to take the next step in your career? We’re seeking a proactive and motivated Assistant Contract Manager to join our Southwark team and support the Contract Manager in ensuring the smooth and efficient delivery of our operations. As part of the management team, you’ll play a key role in maintaining excellent service standards, achieving contractual performance targets, and driving continuous improvement across the contract. What You’ll Be Doing Supporting the Contract Manager in the daily delivery and performance of the contract. Managing and deploying staff effectively to meet operational and contractual requirements. Monitoring performance and enforcement activity, preparing KPI reports, and identifying areas for improvement. Managing budgets and controlling costs related to uniforms, stationery, and other supplies. Coaching and developing the neighbourhood managers and wider team to strengthen leadership and operational performance. Setting objectives, conducting appraisals, and addressing training needs across your team. Managing attendance, performance, and disciplinary matters in line with company policy. Ensuring health and safety standards and quality systems (ISO9002) are consistently maintained. Deputising for the Contract Manager when required. Building strong client relationships and attending client meetings to ensure satisfaction. What We’re Looking For Minimum 3 years’ managerial experience (within the last 3 years) leading a team of supervisors or equivalent. Proven experience in cost control, budget management, and KPI monitoring. Strong people management skills, including coaching, training, and performance management. Excellent communication and interpersonal skills with the ability to build effective relationships. Confident in data analysis and report preparation to support operational decisions. Good working knowledge of MS Office. Full UK driving licence is essential. Personal Attributes We’re looking for someone who is: Self-motivated, proactive, and highly organised. Able to multitask and prioritise effectively under pressure. A confident leader with strong problem-solving skills. Commercially aware, professional, and committed to delivering exceptional service standards. Why Join Us? This is a fantastic opportunity to develop your career within a respected organisation that values leadership, quality, and service excellence. You’ll be part of a supportive management team that encourages growth, innovation, and professional development. Location: Southwark Salary: £46,000 per year Hours: 40 per week (flexibility required) Read Less

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