About the role
The Brands Dispense Lead is accountable for setting the strategic direction and overseeing all dispense installation and process optimisation activities across GB. This role ensures robust alignment with commercial objectives, customer requirements, and operational excellence standards. By driving a culture of continuous improvement, the Lead leverages data-driven insights to enhance efficiency, reduce costs, and maximise ROI across all dispense processes. The position is responsible for leading a team, establishing best practice, and ensuring seamless end-to-end execution—from initial request through to completion—while influencing cross-functional stakeholders to deliver superior customer experiences and support long-term growth. Key Accountabilities Lead, develop, and inspire a high-performing Brands Dispense Co-Ordinators. Drive a culture of accountability, innovation, and cross departmental collaboration with a strong focus on delivering value-add solutions, exceptional service quality, and measurable performance outcomes. Deliver targeted coaching and training to develop team capability, ensuring team members become highly skilled and recognised subject matter experts in all processes, compliance, and reporting. Establish and promote a culture of continuous improvement within the team. Produce accurate, timely, and insightful reports for senior leadership, covering number of installs by region, removals, installations by brand and by account manager. Build a robust process for data capture to ensure that all key data in trackers is being captured for reporting and eradicate any gaps in data capture. Ensure all data integrity and compliance with internal reporting standards and governance requirements. Continually review all team processes within the Brands dispense team to assess efficiency, compliance, and alignment with business objectives. Identify gaps and risks, ensuring processes are fit for purpose, scalable and constantly evolve to meet the changing nature of the business. Ensure all optimised processes are documented, communicated, fully understood and embedded across the team. Validate that all team processes adhere to business policies, SODA, regulatory requirements, and governance frameworks. Ensure all commercial processes adhere to company policies, regulatory requirements, and industry standards. Act as the gatekeeper for compliance checks to ensure audit trails and full disclosure and transparency. Identify and mitigate risks related to ways of working and operational execution. Maintain a risk register and implement controls to prevent financial or reputational exposure. Ensure accurate and complete documentation of all processes and ways of working for all brands dispense transactions. Provide regular governance reports to senior leadership and recommend corrective actions. Review governance processes for efficiency and effectiveness and implement best practices and update policies to reflect evolving business needs. Train teams on all business compliance requirements and the importance of always being compliant and monitor adherence. Track all install and events logs and review all agreed SLA’s on logging, response times and execution, escalating any gaps in service or delays to the Brands Dispense Technical Manager Ensure that all MBMS transactions across all brewers in conjunction with Innserve are verified, accurate and that invoices and POs are raised in a timely fashion and in accordance with brewer agreements. Ensure robust data integrity processes and clear audit trails to facilitate all transactions and that bar records are updated and accurate measuring all outputs. Ensure consolidation of all financial transactions on MBMS and line lease to ensure that all costs are captured, reported accurately for budgeting and forecasting purposes and recovered accordingly. Ensure robust reporting to accurately communicate latest MBMS position monthly. Support the Brands Dispense Technical Manager in reporting and providing timely data insights to facilitate discussions with third party suppliers. Ensure that all billing audits are carried out in a timely fashion by the team, consolidating various outputs and tracking successful outcomes addressing any trends in billing anomalies and escalating these accordingly. Review and continually optimise all dispense-related processes to improve efficiency and cost-effectiveness. Identify bottlenecks and implement best practices to streamline workflows. Drive initiatives that embed a culture of continuous improvement across the dispense function. Monitor and control costs associated with installations to maximise return on investment. Identify opportunities for cost savings without compromising quality or service standards. Ensure all activities comply with company policies, health and safety standards, and governance requirements. Maintain audit-ready documentation for all dispense operations. Work closely with Sales, Marketing, Finance, Commercial Excellence, Commercial Optimisation, Operations and build strong relationships. Support cross-functional projects aimed at improving operational excellence and customer experience. About you Strong leadership and people management skills. Expertise in process improvement, governance, and compliance frameworks. Excellent analytical and problem-solving abilities. Proven experience in commercial strategy, transformation, or business operation roles. Ability to influence and engage stakeholders at all levels. Strong communication and presentation skills. Proficiency in data analytics tools. Strong influencing and stakeholder management skills. Excellent analytical, strategic thinking, and problem-solving skills. Exceptional communication and interpersonal skills. Ability to work collaboratively in a fast-paced, dynamic environment. About us Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.
Read Less
