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Carnival Corporation and plc
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  • Support Contact Centre Team Leader.  

    - Southampton
    Job DescriptionWe take enormous pride from bringing to life P&O Cruise... Read More
    Job Description
    We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britains rich seafaring heritage. Our Carnival UK Contact Centre Operation (CCO) team is in search of a Support Contact Centre Team Leader, who is crucial in supporting our CCO direction and nurturing a high-performing team. Your accountabilities will include:Responsible for the successful day to day running of a Contact Centre Team, through strong leadership, motivating, engaging, and coaching staff to deliver exceptional service to our guests and achieve KPIs Ensure support advisors maximize the opportunity to revenue generate across all guest contact interactions, encouraging guests to self-serve where possible Work closely with the CCO Manager to Implement strategies to increase First Contact Resolution and a digital first approach line with the overall brand strategy Provide feedback and solutions to influence business change and success, working collaboratively with stakeholders at all levels Manage pre cruise complaints, taking ownership until fully resolved in line with agreed compensation guidelines Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK10, offered as a full-time hybrid position, on a permanent basis.Requirements: Your Expertise and LeadershipTo thrive as a Support Contact Centre Team Leader within the team, we're looking for:Contact Centre Customer service experience in a leadership role Travel agency or tour operator backgroundWhy Join Us?Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Read our employee experience guide to learn more about life as a Carnival UK colleague.Our benefits package reflects our commitment to your wellbeing:Employee Discounted Cruising plus Friends and Family offersA friendly welcome with help settling inRegular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Minimum 25 days leave, bank holiday allowance and holiday trading schemeEmployee-led networksEmployee Assistance and Wellbeing programmesRecognition scheme with prizes and awardsContributory Defined Contribution Pension schemeCompany paid private medical and dental insurance and health assessmentIn-house Occupational Health help and access to digital GPLife AssuranceParental and adoption leaveEmployee Shares Plan Electric Car and Cycle to Work schemesOnsite restaurant offering range of healthy cooked and grab and go mealsDiscounted retail and leisure via discounts portalReady to Lead?If guiding a guest experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success. Recruitment JourneyFor more information on your recruitment journey, please visit . #LI-Hybrid#Job Functions: Customer Service; Sales; #LI-KP1
    About UsHolidays are one of lifes greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
    No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worlds largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britains rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
    Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
    Its through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travels Employer of Choice.

    Read Less
  • Senior Business Analyst - 21 month FTC.  

    - Southampton
    Job DescriptionIn our continuous journey of growth and innovation at C... Read More
    Job Description
    In our continuous journey of growth and innovation at Carnival UK, we are seeking a Senior Business Analyst to bring fresh insights and expertise to our digital technology office (DTO) on a 21- month fixed term contract.
    This pivotal role will form part of the DTO Digital team and is instrumental in reducing risk in delivery and maximise the return Carnival UK receives from its transformation investments.
    This pivotal role will involve:Leading Business Analysis activity within products and projects, ensuring that outcomes, scope and requirements are captured, reviewed and baselined for large, complex initiatives. Accountability for challenging scope and complexity in order to increase benefits/delivery pace and decrease cost of deliveryUnderstanding and applying appropriate requirements definition and management methods, tools and techniques based on the context of the work (i.e. agile or waterfall).Organises and prioritises requirements using techniques such as user stories, epics, business rules, requirement statements and business processes
    This role is positioned at CUK08 level within our organisation and is available on a full-time, fixed term basis for 21-months. We offer hybrid work including up to two days from home.
    Who We Are
    Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.
    What You'll Bring
    Your unique background and skills are what will make you stand out. We're looking for:Extensive experience performing Business Analysis activities (solution requirements and business change) within large, complex portfolios of delivery that include an IT componentFully familiar with industry standard Business Analysis techniques and their applicationExperience working within an Agile environment Strong collaboration and relationship building skillsConfident communicating at a variety of levelsFlexibility and adaptability to work in complex environments
    Application Guidance
    Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Dont miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
    Why Join Us?
    Working with us means more than just a role in technology. Its about being part of a team that values well-being and personal growth. Heres what we offer: Employee Discounted Cruising plus Friends and Family offersAnnual bonus Minimum 25 days leave, bank holiday allowance and holiday trading schemeRegular office events including live entertainment, lifestyle events and charity partner fundraisersCompany paid Health Cash Plan and health assessmentIn-house Occupational Health help and access to digital GPLife AssuranceParental and adoption leaveEmployee Shares PlanElectric Car and Cycle to Work schemesDiscounted retail and leisure via discounts portalContributory Defined Contribution Pension scheme
    #LI-Hybrid
    #Job Functions: Information Technology; Strategy / Planning; Product Management

    #LI-JW1

    About UsHolidays are one of lifes greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
    No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worlds largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britains rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
    Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
    Its through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travels Employer of Choice.

    Read Less
  • Digital Content Executive.  

    - Southampton
    Job DescriptionIn our continuous journey of growth and innovation at C... Read More
    Job Description
    In our continuous journey of growth and innovation at Carnival UK, we are seeking an Executive, Digital Content to bring fresh insights and expertise to our technology department. This pivotal role will involve:Create and manage website content using Adobe Experience Manager, ensuring alignment with brand tone and usability best practices.Support content requirements for merchandising campaigns and product launches, collaborating with design, development, and marketing teams.Test new functionality and provide feedback to improve user experience and SEO performance.Communicate content needs clearly to stakeholders and manage internal expectations to deliver projects on time.This role is positioned at CUK10 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.Who We Are:Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.What You'll Bring:Proficiency in Content Management Systems (CMS), ideally Adobe Experience Manager.Understanding of SEO principles and best practices for web content.Ability to use analytics and reporting tools (e.g., Adobe Analytics, Google Search Console) to inform content decisions.Experience working in an eCommerce environment and managing multiple projects simultaneously.
    About You: The Ideal CandidateStrong attention to detail when managing large volumes of content.Collaborative approach, working effectively across teams and with external agencies.Adaptability and proactive communication in a fast-paced environment.Commitment to continuous improvement and learning from feedback.
    Application GuidanceDiversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If youre passionate about technology and looking for an opportunity to grow, wed love to hear from you. Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Dont miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.Why Join Us?Working with us means more than just a role in technology. Its about being part of a team that values well-being and personal growth. Heres what we offer:Employee Discounted Cruising plus Friends and Family offersMinimum 25 days leave, bank holiday allowance and holiday trading schemeExtensive learning and development opportunitiesEmployee Assistance and Wellbeing programmesContributory Defined Contribution Pension scheme
    Recruitment Journey:
    For more information on your recruitment journey, please visit .
    #Job Functions: Information Technology; Marketing; Project Management
    #LI-Hybrid
    #CUK
    #LI-BA1
    About UsHolidays are one of lifes greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
    No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worlds largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britains rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
    Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
    Its through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travels Employer of Choice.

    Read Less
  • Finance Partnering Senior Analyst.  

    - Southampton
    Job DescriptionCarnival UK is a leading name in the holiday sector, de... Read More
    Job Description
    Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our customers. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.The OpportunityWe are seeking a fully qualified Senior Analyst, Finance Partnering to join our dynamic Finance Partnering team. This is a pivotal role supporting the commercial activities of Carnival UKincluding ticketed revenue, sales, trading, and marketing. Youll play a key part in developing financial forecasts and plans, analysing performance drivers, and providing actionable insights that shape business decisions and drive commercial success.What Youll Do:Support the development of financial forecasts, operating plans, and strategic plans across Carnival UK.Analyse and provide insight into performance drivers, helping to add value and influence commercial outcomes.Review financial results, support understanding of variances, and proactively identify opportunities to improve performance and manage risk.Collaborate with business partners and cross-functional teams to evaluate commercial and revenue-driving initiatives.Recommend improvements to financial reporting systems and processes to increase efficiency and analytical capabilities.Ensure integrity between finance reports and operational or performance reports (e.g., Power BI, Tableau, P&L).Contribute to capital planning, supplier contract agreements, and other business performance agendas.
    Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK08 and is offered on a full-time, permanent basis, with hybrid working in our Southampton office, including up to two days from home.What Youll Bring:Qualifications: Fully qualified accountant (ACA, ACCA, or CIMA).Experience: Hands-on experience in management reporting, planning, analytics, and business partnering.Advanced Excel skills and familiarity with finance systems (Oracle ERP/EPM and Tableau desirable).Commercial awareness and the ability to interpret financial data, generate insights, and make recommendations to stakeholders.Excellent analysis, communication, and presentation skills.Ability to coordinate inputs from multiple functions efficiently and work collaboratively across teams.Proactive, forward-thinking, and ready to step beyond traditional accounting.
    About You:Youre more than just your CV. Youre commercially minded, analytical, and passionate about driving business performance. You thrive in dynamic environments, enjoy collaborating with others, and are ready for a step upwhether moving out of practice or seeking a more business-facing finance role.Why Join Us?Working with us means more than just a role in finance. Youll be part of a team that values well-being, personal growth, and commercial impact. Heres what we offer:Hybrid working (up to 2 days from home)Annual bonusEmployee Discounted Cruising plus Friends and Family offersExtensive learning and development opportunitiesEmployee Assistance and Wellbeing programmesCompany paid Health Cash Plan and health assessmentIn-house Occupational Health help and access to digital GPLife AssuranceParental and adoption leaveEmployee Shares PlanElectric Car and Cycle to Work schemesMinimum 25 days leave, bank holiday allowance, and holiday trading schemeContributory Defined Contribution Pension schemeRead our employee experienceguide to learn more about life as a Carnival UK colleague:
    Diversity & Inclusion:Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If youre passionate about finance and looking for an opportunity to grow, wed love to hear from you.How to Apply:Being able to create unforgettable holiday happiness is a brilliant opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and arent able to consider applications once this happens.#LI-Hybrid
    #Job Functions: Finance; Accounting / Auditing
    #CUK
    #LI-BA1
    About UsHolidays are one of lifes greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
    No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worlds largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britains rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
    Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
    Its through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travels Employer of Choice.

    Read Less
  • Server & Storage Engineer (12 month FTC).  

    - Southampton
    Job DescriptionIn our continuous journey of growth and innovation at C... Read More
    Job Description
    In our continuous journey of growth and innovation at Carnival UK, we are seeking a Server and Storage Engineer to bring fresh insights and expertise to our technology department. This pivotal role provides operational support to all systems and platforms, third line support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key ResponsibilitiesEnsure that all requests for support are dealt with according to agreed procedures using software, tools, and techniques to investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate.Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd party vendorsWork closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved.Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysisThis role is positioned at CUK09 level within our organisation and is available on a full-time, fixed-term basis for 12 months. We offer hybrid work including up to two days from home.Who We AreCarnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.What You'll BringYour unique background and skills are what will make you stand out. We're looking for:Proven experience in a Server Engineer or 3rd Line support role.Understands IT concepts and architectures, and the principles and processes of implementing and delivering IT services.Forward thinking and with strong planning skills, high level of interest in providing technology driven solutions.Experience with Cloud Services (vCentre)Experience of Dell VXRAIL or similar Hyperconverged Infrastructure (HCI) solutions.Experience in LAN, WAN technologies in large, complex enterprise networks.Proven ability to work in fast-paced technical environments with competing priorities. Experience with IT Service Management systems.Experience supporting the following technologies: Windows Server 2012 > 2025 / RHEL 8>9, active Directory, Group Policy, VMware vSphere, Core Wintel services including DNS, DHCP, DFS WSUS, WINS)Strong understanding of Backup and Disaster recovery principles for business continuity.Application GuidanceDiversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If youre passionate about technology and looking for an opportunity to grow, wed love to hear from you. Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Dont miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.Why Join Us?Working with us means more than just a role in technology. Its about being part of a team that values well-being and personal growth. Heres what we offer:Employee Discounted Cruising plus Friends and Family offersAnnual bonus Minimum 25 days leave, bank holiday allowance and holiday trading schemeRegular office events including live entertainment, lifestyle events and charity partner fundraisersCompany paid Health Cash Plan and health assessmentIn-house Occupational Health help and access to digital GPLife AssuranceEmployee Shares PlanElectric Car and Cycle to Work schemesOnsite restaurant offering range of healthy cooked and grab and go mealsDiscounted retail and leisure via discounts portalContributory Defined Contribution Pension scheme
    #LI-Hybrid#CUK#Job Functions: Information Technology; #LI-BA1
    About UsHolidays are one of lifes greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
    No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worlds largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britains rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
    Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
    Its through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travels Employer of Choice.

    Read Less

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