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Job Openings

• 

  Performance Marketing Manager  

  Carmoola

  [fulltime] - London

  Posted: 05/12/2025

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  Join the Revolution in Car Finance 🚗💥At Carmoola, we’re changing the w... Read More

  Join the Revolution in Car Finance 🚗💥At Carmoola, we’re changing the way people get on the road – making it faster, fairer, and entirely built around the customer. We’ve reimagined car finance from the ground up with a seamless digital experience that puts drivers in control.Since launch, we’ve raised over £540m from top-tier investors (including QED) and helped over 15,000+ customers get behind the wheel. We’ve just been named the UK’s 6th fastest growing company - and we're not stopping there.To take things to the next level, we’re looking for a structured, curious, and execution-obsessed Performance Marketing Manager to help power one of our most important growth engines. This role is perfect for someone who loves experimenting, learning fast, and getting hands-on across channels.Your MissionYou’ll be a driving force behind the execution of our multi-channel performance marketing campaigns — helping us run smarter, tighter, and faster across Meta and Paid Search with the opportunity to expand into channels such as CRM and affiliate marketing as we grow.We’re looking for someone who gets energy from rolling up their sleeves: launching tests, building campaigns, checking performance dashboards, spotting trends, and pushing constant iteration. You’ll support the team across the entire funnel, ensuring our messages reach the right people with the right impact, at the right moment.You’ll work closely with channel owners, creative, analytics, and product teams to help scale what works — and learn quickly from what doesn’t. This is a high-growth role where you’ll build full-stack performance skills while making a real impact.What You’ll Be DoingLaunch and optimise high-quality campaigns across Meta and Paid Search, ensuring accuracy, consistency, and best-practice execution every step of the way
  
  Support a structured testing roadmap — running experiments across audiences, creatives, messaging, placements, bidding strategies and more
  
  Build, QA and refine campaign setups, tracking, and targeting to ensure we’re always learning and improving
  
  Get performance assets live quickly and learn what resonates with our audience
  
  Monitor daily performance, spot trends early, and help shape recommendations to improve efficiency and scale
  
  Potential to own CRM execution end-to-end (TBC on team structure): building segments, scheduling sends, and ensuring customers receive timely, value-led communication
  
  Transform insights into actionable tweaks across channels — from tightening the brief to refining targeting to unlocking new pockets of growth
  
  Document learnings, wins, and “what we tried” to help develop our channel playbooks and raise the bar every week
  RequirementsAbout YouYou’re obsessed with experimentation, numbers, and growth
  You enjoy getting hands-on with platforms and tools — from Ads Manager to Google Ads to CRM systems
  You’re structured, organised, and enjoy the detail that makes campaigns run smoothly
  You’re T-shaped: you have a solid foundation (3-5 years experience) across channels, and a clear interest in going deep in at least one
  You thrive in fast-paced environments where you can get involved, try new things, and learn quickly
  You love turning insights into action — testing constantly, iterating relentlessly, and pushing for better results
  BenefitsWhy Join Carmoola?Competitive salary range of £50-65kHybrid working: 3 days a week in our London office, in the heart of beautiful Primrose HillA high-impact role with room to grow. You'll own a core area of our performance marketing – with the opportunity to shape and expand the role over time by delivering real results and unlocking new growth opportunities.A culture of trust, kindness and ownership. We move fast, support each other, and enjoy the ride. Read Less

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• 

  Customer Operations and Growth Executive  

  Carmoola

  [fulltime] - London

  Posted: 02/12/2025

  Apply Now

  Join the Revolution in Car Finance 🚗💥At Carmoola, we’re changing the w... Read More

  Join the Revolution in Car Finance 🚗💥At Carmoola, we’re changing the way people get on the road – making it faster, fairer, and entirely built around the customer. We’ve started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control.Since launch, we’ve raised over £240m from top‑tier investors (including QED), helped over 16,000 customers get behind the wheel - and we’re scaling fast.To take things to the next level, we’re looking for a sharp, passionate, and customer‑obsessed Customer Operations Executive to deliver best‑in‑class support, delight our customers, and help build a world‑class operations engine at Carmoola.Your MissionWe're looking for a commercially minded individual, motivated by improving conversion across the customer journey. You'll combine exceptional customer service with a growth mindset to help more customers progress from application to funded loan, and to capture the insights that make that possible. This role sits in Customer Operations and retains ownership of onboarding and collections, but with a sharper focus on driving conversion and commercial outcomes across phone, chat and email channels. You'll work in the Conversion Squad, proactively contacting customers and helping them through the next steps of their journey, sharing insights along the way.What You’ll Be Doing Own customer interactions across phone, chat and email to help customers progress through key funnel moments (application completion, verification, funding)Proactively support customers at conversion points, guiding them to complete steps, removing friction and closing more eligible cases without compromising compliance or experienceCollect, synthesise and communicate customer insights (qualitative and quantitative) from chats, calls, surveys and interviews to inform product, marketing and operations changes.Create and maintain playbooks, scripts and coaching materials to scale high-performing approaches across the teamManage loan lifecycle tasks (onboarding and collections) with empathy and commercial awareness, ensuring compliance and excellent customer outcomesAct as the voice of the customer in cross-functional forums and help prioritise product and experience improvements based on customer need and commercial impact.RequirementsWhat You’ll Bring 2+ years of experience in sales or customer service, ideally withexperience focusing on conversion. Fantastic communication skills – warm, persuasive and confident across phone, email and chat. Strong interpersonal and empathy skills – high EQ, patient and genuinely passionate about making people feel valued. A commercial mindset with experience using data to diagnose funnel issues and test improvements. Experience working in a mobile app or digital environment (Zendesk experience is a bonus). Experience in a fast‑paced or startup environment – a growth mindset and positive ‘can‑do’ attitude. Experience in lending or consumer credit is a big plus. Highly autonomous and motivated – you take initiative, solve problems quickly and adapt as things evolve. Please note, this is a shift-based role. You will work a 40-hour week, and our opening hours are 8 am to 9 pm, 7 days a week. You'll usually work 2 weekends a month, but some months it could be 3 weekends.BenefitsWhy Join Carmoola? Competitive salary range of £30K - £35K based on experience Hybrid working – 3 days a week in our London office, in the heart of beautiful Primrose Hill. A high‑impact role with room to grow – You’ll own a core area of our customer experience and have the opportunity to shape and expand your role over time. A culture of trust, kindness, and ownership – We move fast, support each other, and enjoy the ride. If this sounds like your kind of challenge, let’s talk. Read Less

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• 

  Customer Operations Executive  

  Carmoola

  [fulltime] - London

  Posted: 02/12/2025

  Apply Now

  Join the Revolution in Car Finance 🚗💥At Carmoola, we’re changing the w... Read More

  Join the Revolution in Car Finance 🚗💥At Carmoola, we’re changing the way people get on the road – making it faster, fairer, and entirely built around the customer. We’ve started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control.Since launch, we’ve raised over £240m from top‑tier investors (including QED), helped over 16,000 customers get behind the wheel - and we’re scaling fast.To take things to the next level, we’re looking for a sharp, passionate, and customer‑obsessed Customer Operations Executive to deliver best‑in‑class support, delight our customers, and help build a world‑class operations engine at Carmoola.Your MissionYou’ll be the voice of Carmoola to our customers, responding to enquiries via phone, chat, and email, and making sure every interaction delivers a ‘WOW’ experience. From onboarding new customers to supporting them with any questions or issues and managing collections, you’ll play a vital role in making car finance feel approachable, human, and seamless.This is a high‑impact role for someone who loves helping people, thrives in a fast‑paced environment, and is looking to build their career in a dynamic, growing fintech company.What You’ll Be Doing Delivering WOW service – Responding to customer queries via phone, chat and email, making every interaction warm, friendly and helpful. Championing customer satisfaction – Helping onboard new customers and resolving any questions or issues that arise, making sure every customer feels heard and valued. Collaborating across teams – Working closely with Product to continually improve the customer experience, providing valuable feedback and ideas. Managing loan lifecycle – Helping customers throughout their journey, from onboarding and payments to managing collections, making sure every step is seamless and customer‑centric. Looking for ways to go ‘above and beyond’ – Always looking for ways to make the experience better and delight customers. Contributing to a growing company – Helping to build and scale operational best practices as Carmoola grows. RequirementsWhat You’ll Bring 2+ years of experience in customer service, ideally in a consumer‑friendly environment. Fantastic communication skills – warm, approachable and confident across phone, email and chat. Strong interpersonal and empathy skills – high EQ, patient and genuinely passionate about making people feel valued. Experience working in a mobile app or digital environment (Zendesk experience is a bonus). Experience in a fast‑paced or startup environment – a growth mindset and positive ‘can‑do’ attitude. Experience in lending or consumer credit is a big plus. Highly autonomous and motivated – you take initiative, solve problems quickly and adapt as things evolve. Please note, this is a shift-based role. You will work a 40-hour week, and our opening hours are 8 am to 9 pm, 7 days a week. You'll usually work 2 weekends a month, but some months it could be 3 weekends.BenefitsWhy Join Carmoola? Competitive salary range of £30K - £35K based on experience Hybrid working – 3 days a week in our London office, in the heart of beautiful Primrose Hill. A high‑impact role with room to grow – You’ll own a core area of our customer experience and have the opportunity to shape and expand your role over time. A culture of trust, kindness, and ownership – We move fast, support each other, and enjoy the ride. If this sounds like your kind of challenge, let’s talk. Read Less

  Apply Now

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