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CarFinance 247
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  • Complaints Manager  

    - Manchester
    About The Role Are you a coaching expert with a passion for driving pe... Read More
    About The Role Are you a coaching expert with a passion for driving performance and development? CarFinance 247 is looking for a dynamic Complaints Manager to lead our Experience and Complaints function, helping us deliver exceptional results and ensure continuous improvement. In this pivotal role, you will shape the future of our team by coaching, mentoring, and supporting both individuals and leaders. If you are a proactive, results-driven leader with a knack for identifying opportunities for growth, this is the perfect opportunity for you! What You’ll Do: Bring a demonstrable track record of success within a complaints-focused environment, ideally complemented by FCA-regulated experience and previous exposure to the automotive industry. Effectively manage and support a large team, ensuring consistent performance, development, and engagement across the group. Lead high-quality coaching sessions aligned to our Training & Competence Scheme Guide new starters and provide ongoing support for their development Monitor live calls, review written documentation, and deliver constructive feedback to improve performance Identify trends, highlight process improvements, and support enhancements to current policies and documentation Build strong relationships with team members and management to foster a culture of continuous learning Develop personalised action plans, ensuring team members are held accountable for their progress Conduct side-by-side observations and provide real-time feedback to drive improvement Support career progression and help shape development plans for every team member Contribute to the creation of training materials, user guides, and coaching documents About You What You’ll Bring: A proven and credible background within complaints management, ideally including FCA compliance experience and prior work within the automotive sector. Proven experience in delivering coaching and training in a fast-paced environment Exceptional communication skills with the ability to give constructive, actionable feedback Strong organisational skills, ensuring coaching is always delivered professionally and documented accurately A self-motivated, enthusiastic attitude with a drive to hit targets and KPIs Confidence working under pressure and the ability to take initiative in a fast-moving environment A collaborative mindset with a passion for helping others succeed If you're ready to step into a role that offers both challenge and opportunity, apply today and be part of our growth journey at CarFinance 247! Join us and help shape the future of complaints management Read Less
  • Technical Repair Assessor  

    - Manchester
    We're looking for an experienced, time-served Motor Technician to step... Read More
    We're looking for an experienced, time-served Motor Technician to step into a Repair Assessor role and bring their technical expertise into a fast-paced, customer-focused environment.
    This is a great opportunity for someone who understands vehicle repairs inside out and is ready to take the next step in their career. You'll be moving away from the tools and into a position where your judgement, k...





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  • Complaints Escalation Handler  

    - Manchester
    About The Role Are you a natural problem-solver with a passion for peo... Read More
    About The Role Are you a natural problem-solver with a passion for people? Do you thrive on turning tricky situations into great customer experiences? At Car Finance 247, we’re on the lookout for a confident, empathetic, and detail-driven Escalation Case Handler to join our growing team. As an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality Assurance. You’ll be the calm, clear voice our customers need – someone who listens, understands, and takes action to make things right. With full training, smart tools, and a supportive team behind you, you’ll resolve complaints efficiently and fairly, all while helping us deliver the exceptional service we’re known for. Hours: Full Time Monday to Friday, 9:00am – 5:30pm Why Car Finance 247?  We’re more than the UK’s #1 digital car finance platform. We’re a Manchester-based tech business on a mission to make car finance simple, fast, and customer-first. Backed by smart tech, sharp minds, and a relentless focus on service, we’re reshaping the industry – and we want you to be part of it. Competitive basic salary up to £33,000 (DOE) Enhanced annual leave + your birthday off! Mental & physical health support Enhanced family leave (maternity, paternity, adoption) Workplace Nursery & Electric Vehicle Schemes Boosted pension contributions Bee Fit 247 wellbeing & fitness programmes and loads more! About You What You’ll Be Doing: As a Complaints Handler at Team 247, you’ll help customers navigate their concerns with empathy, clarity, and confidence. Whether it’s a quick query or a complex case, you’ll focus on delivering fair, timely, and customer-first outcomes. Your day-to-day will include:  Handling Complaints: Managing both regulated and non-regulated cases from start to finish  Keeping it Clear: Compiling accurate, detailed case notes  Investigating Thoroughly: Writing evidence-based reports that support fair decisions  Resolving with confidence Drafting final response letters that are clear , complaint and customer -focused  Read Less
  • warranty Advisor  

    - Manchester
    About The Role About the Role We are seeking a motivated and results-d... Read More
    About The Role About the Role We are seeking a motivated and results-driven Customer Assurance After-Sales Agent to join our expanding team. This role focuses on engaging customers who have recently purchased finance, offering them valuable aftersales protection products including warranty, breakdown cover, and GAP insurance. Working from a warm lead dialler system, you will contact customers directly referred from our inhouse finance, meaning no cold calling, just high-quality leads ready to convert.
    What We Offer Competitive basic salary of £26,000 – £30,000 depending on experience. Monday to Friday 9am-6pm  Uncapped commission, with realistic earnings of £50,000+. Warm, qualified leads—no cold calling. Full training on products, systems, and compliance. Supportive team environment with opportunities for growth and progression. Key Responsibilities Contact warm leads via our automated dialler to discuss aftersales protection options. Professionally promote and sell warranty, breakdown, and GAP insurance products. Conduct thorough customer needs assessments to complete a product presentation and pitch. Achieve and exceed sales targets, revenue goals, and productivity KPIs. Provide exceptional customer assurance, ensuring compliance and clarity throughout the customer journey. Maintain accurate records and adhere to all regulatory and internal processes. About You What We’re Looking For Proven experience in a sales role (Telephone-based experience advantageous). Experience selling warranty, GAP insurance, or other relevant financial/insurance products is highly desirable but not required. A driven, self-motivated individual with a strong track record of hitting and exceeding targets. Confident communicator with excellent persuasive and relationship-building skills. Able to thrive in a fast-paced, KPI-focused environment. Resilient, proactive, and passionate about providing excellent customer service Read Less
  • Experienced Sales Advisor - Broker  

    - Manchester
    About The Role At Car Finance 247, we’re not just selling cars, we’re... Read More
    About The Role At Car Finance 247, we’re not just selling cars, we’re guiding customers through one of the biggest financial decisions they’ll make. As a Car Finance Sales Advisor, you’ll work with pre-qualified customers, approved lenders, and trusted dealerships to deliver a smooth, compliant, and customer-first car buying journey. This is an office-based, FCA-regulated sales role, ideal for someone with experience in motor finance, financial services, or dealership environments who understands regulated conversations, affordability, and responsible lending. You’ll take ownership of customer accounts from initial enquiry through to vehicle delivery, building trust, matching customers to the right finance solution, and seeing deals through to completion. Who This Role Is For: This role is not entry-level. We’re looking for experienced sales professionals who are comfortable operating in a regulated finance environment and who know how to balance great customer service with commercial performance. What You’ll Be Doing Day to Day Speaking with warm, pre-qualified customers, no cold calling Understanding customers’ vehicle needs, budgets, and finance options Matching customers with suitable lenders and vehicles via our dealer network Managing the full journey from application to payout Ensuring every interaction is FCA-compliant and customer-focused Using our bespoke tech platform to manage pipelines and progress deals Closing deals, hitting targets, and maximising commission Keyboard ShortcutsF9 - Move focus from the edit area to the Footer ToolbarF10 - Move focus from the edit area to the first toolbar buttonShift + TAB - Move focus from the edit area to the last toolbar button About You You Must Have: 12–18+ months’ experience in a sales role within: Motor finance Car sales (dealership or broker) Financial services / FCA-regulated environment Experience handling finance-based sales conversations, including: Affordability & suitability discussions Compliance-focused customer journeys Working to FCA standards and processes Proven ability to work towards targets, KPIs, and commission What We’re Looking for in You Confident, professional phone manner with strong objection handling Solid understanding of regulated sales and compliance requirements Target-driven, commercially aware, and motivated by uncapped commission Comfortable working in a fast-paced, high-volume sales environment Customer-first mindset, doing the right thing, every time Team player who still loves topping the leaderboard Keyboard ShortcutsF9 - Move focus from the edit area to the Footer ToolbarF10 - Move focus from the edit area to the first toolbar buttonShift + TAB - Move focus from the edit area to the last toolbar button Read Less
  • Finance & Vehicle Sales Advisor  

    - Manchester
    About The Role At Car Finance 247, we’re not just selling cars, we’re... Read More
    About The Role At Car Finance 247, we’re not just selling cars, we’re guiding customers through one of the biggest financial decisions they’ll make. As a Car Finance Sales Advisor, you’ll work with pre-qualified customers, approved lenders, and trusted dealerships to deliver a smooth, compliant, and customer-first car buying journey. This is an office-based, FCA-regulated sales role, ideal for someone with experience in motor finance, financial services, or dealership environments who understands regulated conversations, affordability, and responsible lending. You’ll take ownership of customer accounts from initial enquiry through to vehicle delivery, building trust, matching customers to the right finance solution, and seeing deals through to completion. Who This Role Is For: This role is not entry-level. We’re looking for experienced sales professionals who are comfortable operating in a regulated finance environment and who know how to balance great customer service with commercial performance. What You’ll Be Doing Day to Day Speaking with warm, pre-qualified customers, no cold calling Understanding customers’ vehicle needs, budgets, and finance options Matching customers with suitable lenders and vehicles via our dealer network Managing the full journey from application to payout Ensuring every interaction is FCA-compliant and customer-focused Using our bespoke tech platform to manage pipelines and progress deals Closing deals, hitting targets, and maximising commission About You You Must Have: 12–18+ months’ experience in a sales role within: Motor finance Car sales (dealership or broker) Financial services / FCA-regulated environment Experience handling finance-based sales conversations, including: Affordability & suitability discussions Compliance-focused customer journeys Working to FCA standards and processes Proven ability to work towards targets, KPIs, and commission What We’re Looking for in You Confident, professional phone manner with strong objection handling Solid understanding of regulated sales and compliance requirements Target-driven, commercially aware, and motivated by uncapped commission Comfortable working in a fast-paced, high-volume sales environment Customer-first mindset, doing the right thing, every time Team player who still loves topping the leaderboard Read Less

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