Support Worker - St Aiden's/Nevilles
Location: Bearpark or Nevilles CrossSalary: £13.04 per hourJob Type: Permanent / On-siteContract Type: Full-time or Part-time, Days or Nights
About the Role
This is not an elderly care role.
We are seeking resilient, compassionate, and dedicated Support Workers to join our specialist services supporting adults with complex needs and challenging behaviour. The individuals we support may present with physical and verbal aggression as part of their condition, as well as the potential of targeting those with protected characteristics. This role therefore requires emotional strength, patience, and a genuine commitment to understanding behaviour rather than judging it.
Our residents live with a range of needs including mental health conditions, learning disabilities, acquired brain injuries, and physical disabilities. Many have experienced trauma, exclusion, or long periods of institutional care. Your role is to help change that narrative - to provide consistency, kindness, and skilled support that genuinely improves quality of life.This is a highly rewarding but demanding role, suited to people who want to make a real difference and who believe everyone deserves dignity, respect, and the opportunity to live a meaningful life.
Key Responsibilities
As a Support Worker, you will provide person-centred support tailored to each individual's needs. This includes:
Supporting residents through distressed or challenging behaviour, using Positive Behaviour Support (PBS)Building trusting, respectful relationships, even during difficult momentsAssisting with personal care, daily routines, and household tasksSupporting residents with shopping, appointments, and community activitiesEncouraging independence, choice, and skill developmentHelping residents engage in positive experiences that enhance their wellbeingMaintaining a safe, structured, and supportive environment for everyone
This role is about seeing the person behind the behaviour and working as part of a strong, supportive team to help residents feel safe, valued, and understood.
What We're Looking For
We are looking for people who are:Calm, patient, and emotionally resilientAble to remain professional in the face of challenging behaviourCompassionate, open-minded, and non-judgementalStrong communicators with good listening skillsReliable, positive, and committed to teamworkPassionate about improving lives, not just providing care
No previous experience is required, but desirable. Full training is provided through our Careline Academy, including behaviour support, de-escalation, and safeguarding.
About Us
Durham Careline is a family-run, specialist care provider supporting adults with complex and challenging needs, including acquired brain injuries, neurological conditions, mental health needs, learning disabilities, and physical disabilities.
We believe in doing the best for our residents, even when it's difficult. Our focus is on dignity, individuality, and real life outcomes - not just care, but support that helps people grow, reconnect, and live fuller lives. Our teams are highly valued, well-trained, and supported to deliver exceptional care in environments built on respect and inclusion.
Benefits of Working for Durham Careline
Flexible contracted hours to suit your lifestyleFully paid 7-day induction programme through Careline AcademyExcellent career progression and training opportunities24-hour employee assistance programme for wellbeing and supportPermanent and 0 hour contracts are availableCompany pension schemeFree onsite parkingUniform provided
Additional InformationWe are committed to safeguarding and promoting the welfare of vulnerable people. An enhanced Disclosure and Barring Service (DBS) check will be required.
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