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Capita Health Assessment Advisory Service
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  • Inbound Enquiry Centre Advisors - Belfast  

    - Belfast
    Job DescriptionSalary: Starting at £24,570Non-sales environment, takin... Read More
    Job Description

    Salary: Starting at £24,570Non-sales environment, taking inbound service calls.You will be based at your home address with an assigned office in Belfast, Northern Ireland which you will attend minimum of 1 day each week. The in-office day will be a Tuesday.This is a full-time role - 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturday between 9am and 5pm.We are now looking for Inbound Enquiry Centre Advisors to join our expanding customer service team on a full-time permanent basis in Belfast.The role involves providing a high-quality claimant experience by telephone to new and existing claimants of Personal Independence Payment (PIP) who are looking to place a new claim for PIP or are already receiving the Disability Living Allowance (DLA) and are at the point of renewing their benefit.  Our customer service teams are responsible for resolving both simple and complex issues for a whole range of customers as well as completing administrative tasks. Key Accountabilities:Answering calls from claimants/representatives and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring the highest standard of claimant experience.Accurate data input, with attention to detail for completion of administrative tasks.Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.
    Qualifications

    Good listening skills – able to understand customer problems and give clear and concise explanations.The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.Polite and professional telephone manner, showing respect and empathy to callers.Genuine enthusiasm for customer service.Good time management.High attention to detail and accurate data inputting.Ability to work a range of shift patterns during contact centre opening hours.Be adaptable to change in a constantly shifting environment.

    Additional Information

    We have a training programme starting 12th January 2026 so you will need to be able to commit to this. We cannot approve any annual leave within the first 6 weeks of training.All offers will be subject to satisfactory completion of Baseline Personnel Security Standard vetting, which includes a basic criminality check.Benefits:Starting salary £24,570Discretionary quarterly performance bonus.25 days annual leave plus 8 statutory holidays.Opportunities to progress and develop a rewarding career with a FTSE 100 company (over 70% of our managers are home-grown).Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.Employee assistance programme – 24/7 support and advice on personal or work matters.We’re an equal opportunity and Disability Confident Leader, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email haasrecruitment@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.As a Disability Confident Leader, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Adaptations are available on request. For further information or to discuss any reasonable adjustments you may need, please contact us on haasrecruitment@capita.com or 0300 303 8544. Read Less
  • Job DescriptionWhat You’ll be doing : Conduct telephone assessments an... Read More
    Job Description

    What You’ll be doing : Conduct telephone assessments and face-to-face functional assessments of individuals with disabilities or health conditions.Compile clear, concise and factual medical reports - no treatment or diagnosis required.Collaborate with regional managers and administrators to meet service level agreements.Use IT systems to support clinical decision-making and report writing.Embrace ongoing feedback and professional development.What We’re Looking for :One year's post-registration experience as a nurse (RMN, RNLD, RGN), occupational therapist, physiotherapist, paramedic or doctorFully registered with a relevant UK regulatory body (NMC, HCPC, GMC), without restriction or conditions and with a valid PINStrong interpersonal, communication, and report-writing skills.Proficiency in Microsoft Office (Excel, Word, Outlook).A professional, adaptable, and team-oriented mindset.Willingness to undergo BPSS security clearance.Successful candidates will be required to successfully complete government baseline personnel security standard vetting. This is the recognised standard for the pre-employment screening of individuals with access to government assetWhat’s in it for you?A competitive basic starting salary of £39,500Over 100 hours of CPD in your first 3 months.25 days’ holiday (rising to 27 after 5 years) with the opportunity to buy extra leaveAnnual professional registration fee reimbursed and supported revalidationThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty moreOpportunity to purchase discounted benefits designed to suit your lifestyle – from discounts on retail and socialising, to health and wellbeing, travel and technologyRefer a friend reward schemeAccess to the Headspace app for you and up to 5 family or friendsAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope you’ll do next:Choose ‘I'm Interested’ to fill out our short application, so that we can find out more about you.We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employeesAs a Disability Confident Leader, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information or to discuss any reasonable adjustments you may need, please contact us on haasrecruitment@capita.com or 0300 303 8544
    Array Read Less
  • Functional Specialist - PIP - Midlands  

    - midlands, united kingdom
    Job DescriptionOur functional specialists write reports which help the... Read More
    Job Description

    Our functional specialists write reports which help the Department for Work and Pensions (DWP) make important decisions about a person’s health and care.Maybe you’re a nurse right now and you’d like to move away from direct care - this role offers you the chance to not only improve your assessment skills, but also to use your knowledge and experience to make important clinical recommendations. Or you might be an occupational therapist, physiotherapist or paramedic wanting to learn how to evaluate situations in a different way in a different setting. We’re looking for people with the compassion and experience to understand our claimants’ health conditions/disabilities and how they impact their lives.

    This role is different from other healthcare professions, and that’s why we take your training and development seriously. You’ll receive comprehensive training with time set aside for self-development learning.

    If you’re looking for a change, including more regular working hours, a competitive salary and are ready to expand your skills and experience, this could be the role for you.What you’ll be doing:conducting initial reviews, paper-based, face-to-face, video or telephone assessments to evaluate how a claimant’s health condition or disability affects their day-to-day lifeobserving and reporting on an individual’s ability to carry out activitiesanalysing and interpreting clinical information and supporting evidencecreating one comprehensive 3,000-4,000-word report of the evidence gathered for each claimant, up to a maximum of 3 per dayensuring enough detail, evidence and justification are given to support the DWP in making decisionsdeveloping your clinical knowledge and learning about the health conditions which are less familiar to you.This is hybrid role with expectation that you will be based at home and assigned to work from your nearest assessment centre on a rota basis to deliver face-to-face assessments.
    Qualifications

    What we’re looking for:one year's post-registration experience as a nurse (RMN, RNLD, RGN), occupational therapist, physiotherapist or paramedicfully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PINexcellent observational and communication skills, giving you the ability to listen, empathise and dig deeperthe ability to work quickly, producing reports in a timely manner and hitting targetssolid experience with using IT and Microsoft Office, as well as remotely accessing systemsa current valid driving licence or access to a form of transport to attend your nearest assessment centre Successful candidates will be required to successfully complete government baseline personnel security standard vetting. This is the recognised standard for the pre-employment screening of individuals with access to government asset

    Additional Information

    Your working hours:You’ll be contracted to work 7.5 hours per day, 37.5 hours per week (full time), you’ll be able to agree your actual working hours with your line manager after training. Working patterns will be between the hours of 8am and 8pm.About Capita HAASCapita was awarded two contracts to deliver the Health Assessment Advisory Service (HAAS) assessments in the Midlands and Wales for the Department for Work and Pensions (DWP), and in Northern Ireland for the Department for Communities (DfC).HAAS is a new service that will bring together existing assessment services, for disabled people and people with health conditions, under a single provider in each geographical region. This will make accessing support simpler and easier for some of society’s most vulnerable people.Capita will deliver assessments for Personal Independence Payment (PIP), Employment and Support Allowance (ESA) and Universal Credit (UC), as well as a number of specialist benefits including Child Disability Living Allowance (DLA) and Veterans UK assessments.Capita has been delivering PIP assessments in the Midlands and Wales since 2013, and in Northern Ireland since 2016.What’s in it for you?What’s in it for you?A competitive basic starting salary of £39,500Once approved you will be eligible for a bonus of 10% of base salary, subject to quality and performance25 days’ holiday (rising to 27 after 5 years) with the opportunity to buy extra leaveAnnual professional registration fee reimbursed and supported revalidationThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty moreOpportunity to purchase discounted benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologyRefer a friend reward schemeAccess to the Headspace app for you and up to 5 family or friendsAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope you’ll do next:Choose ‘I'm Interested’ to fill out our short application, so that we can find out more about you.We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employeesAs a Disability Confident Leader, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information or to discuss any reasonable adjustments you may need, please contact us on haasrecruitment@capita.com or 0300 303 8544 Read Less

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