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  • Television Licence Field Officer  

    - Swansea
    As a Television Licence Field Officer, you will visit customers curren... Read More
    As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Swansea area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

    • You'll be rewarded with £31,650 annual salary

    • You will also receive either a company car which includes personal use, or a £3700 annual car allowance paid monthly.

    • In addition, you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.

    • Working hours: You'll be working a 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.

    • Location: You will be home-based and spend your shift visiting people in communities across your region, Ideally you will be living in the SA postcode areas.

    Job title:
    Television Licence Field Officer

    Job Description:

    Core Responsibilities:
    Conduct door to door visits to properties where no TV licence is registered.Listen to customer reasoning for not having a licence and make an informed decision on next steps.Accurately record visit details and complete daily timesheets via the handheld device.Explain and sell the benefits of all licence payment schemes.Take and accurately record payment details.Attend court when required to give evidence in prosecution cases.Carry out work and attend meetings as directed by the Visiting Manager.Taking Records of Interview under caution.What you'll need to bring:
    It's essential that you have a full UK Driving Licence with at least a year of driving experience.You'll need to be physically mobile, as you'll be visiting multiple locations on a daily basis. Strong interpersonal and communication skills with an excellent standard of both verbal and written English and Welsh Languages. Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that's customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common - excellent communication skills.What's in it for you?

    An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
    Competitive salary of £31,650 paCompany car which includes personal use, or a £3700 annual car allowance paid monthly.23 days' holiday (rising to 29) with the opportunity to buy extra leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more.As part of our safeguarding commitment, we'll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

    The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

    Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that's into a management role or within the wider business.

    What we hope you'll do next:

    Choose 'Apply now' to fill out our short application, so that we can find out more about you.

    We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

    Location:
    Swansea
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less
  • Sponsored Reserve Firefighter - RAF Coningsby  

    - Lincoln
    Are you looking for an exciting and rewarding career that combines civ... Read More
    Are you looking for an exciting and rewarding career that combines civilian and military firefighting? Do you have the courage, skills and commitment to serve the Royal Air Force and the nation? If so, you might be interested in this opportunity to become a Sponsored Reserve Firefighter.

    We are currently hiring for multiple positions across various locations. Please note that the start dates for these positions are dependent on successful completion of various assessments and course availability at the Fire Service College. As a result, the application process can take several months to complete.

    Sponsored Reserves are crucial in providing Defence with a mission-critical service which enables the military to operate in the UK, overseas and on operations.

    As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

    Job title:
    Sponsored Reserve Firefighter - RAF Coningsby

    Job Description:

    As a Sponsored Reserve, you will be required to be deployed overseas, for 4 months at a time, followed by 16 months in the UK before being redeployed .

    What you'll be doing:
    You'll be part of the RAF Firefighter force which provides the Aerodrome & Rescue Firefighting capability to Defence across the UK and overseas.You'll be ready to respond to and fight fires in the UK, as well as rescue from military aircraft.You'll provide a first response to emergencies on the Defence estate and assist in providing fire safety awareness to Station personnel.When deployed in the UK and overseas, you'll be required to support operations and exercises in potentially challenging environments.You'll be trained to use highly specialised vehicles and equipment.Daily tasks will include ensuring that specialised vehicles and equipment are tested and inspected whilst also maintaining and honing your professional firefighter skills.What we're looking for:
    You must be a citizen of the UK or Republic of Ireland, holder of a dual UK/other nationality passport, or have been a Commonwealth citizen from birth. You should have resided in the UK for 5 years immediately preceding your application (candidates with a minimum of 3 years will be considered).Have a minimum of Grade C or 4 to 5 in GCSE English Language and Mathematics, or SCE Standard Grade 3 in English and Maths or equivalent.You'll need to have a current full driving license.You'll need to be fit enough to complete initial and specialist training and perform your role effectively. Fitness tests include Selection Fitness Test, and Pre-Joining Fitness Test or Pre-recruit Training Course - the requirements for these tests vary according to role, age, and gender.Health requirements must be met by all applicants (Body Mass Index, eyesight, and medical conditions that may preclude entry into the RAF reserves) - disqualifying factors are considered.You'll need to be prepared to undertake and pass Situational and Behavioural tests during the recruitment phase and complete all background checks.About Capita Fire & Rescue (CFR):

    Here at Capita, we're changing the future of firefighting and creating a world class Fire and Rescue Service with the UK Ministry of Defence.

    Through transformation, innovation and expertise, CFR is a high-performing fire and rescue service which enhances the safety of firefighters and customers and protects their critical assets.

    What's in it for you:

    The salary for this position is £29,763 increasing to £33,483 per annum once fully trained. You will also receive a £7,000 remuneration package each time you deploy, plus a £1,500 Operational Training Supplement (if you achieve the required annual training obligation as specified for the RAF). In addition, you will enjoy benefits such as:
    A full training programme to ensure you can do your job safely and to the best of your ability.23 days holiday with the opportunity to buy extra leave, a company matched pension, life assurance, Cycle2Work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, and many more benefits.Access to all Capita's Employee Network Groups (ENGs) covering all aspects of diversity and inclusion.Join us and discover a career with purpose. #CareersWithPurpose

    🤝 Customer first, always🧑‍💻 Fearless innovation Achieve together💙 Everyone is valued

    What we hope you'll do next:

    Choose 'Apply now' to fill out our short application, so that we can find out more about you.

    Equal Opportunities

    At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.

    For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

    If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

    Location:
    Lincoln
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less
  • Sponsored Reserve Firefighter - RAF Benson  

    - Wallingford
    Are you looking for an exciting and rewarding career that combines civ... Read More
    Are you looking for an exciting and rewarding career that combines civilian and military firefighting? Do you have the courage, skills and commitment to serve the Royal Air Force and the nation? If so, you might be interested in this opportunity to become a Sponsored Reserve Firefighter.

    We are currently hiring for multiple positions across various locations. Please note that the start dates for these positions are dependent on successful completion of various assessments and course availability at the Fire Service College. As a result, the application process can take several months to complete.

    Sponsored Reserves are crucial in providing Defence with a mission-critical service which enables the military to operate in the UK, overseas and on operations.

    As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

    Job title:
    Sponsored Reserve Firefighter - RAF Benson

    Job Description:

    As a Sponsored Reserve, you will be required to be deployed overseas, for 4 months at a time, followed by 16 months in the UK before being redeployed .

    What you'll be doing:
    You'll be part of the RAF Firefighter force which provides the Aerodrome & Rescue Firefighting capability to Defence across the UK and overseas.You'll be ready to respond to and fight fires in the UK, as well as rescue from military aircraft.You'll provide a first response to emergencies on the Defence estate and assist in providing fire safety awareness to Station personnel.When deployed in the UK and overseas, you'll be required to support operations and exercises in potentially challenging environments.You'll be trained to use highly specialised vehicles and equipment.Daily tasks will include ensuring that specialised vehicles and equipment are tested and inspected whilst also maintaining and honing your professional firefighter skills.What we're looking for:
    You must be a citizen of the UK or Republic of Ireland, holder of a dual UK/other nationality passport, or have been a Commonwealth citizen from birth. You should have resided in the UK for 5 years immediately preceding your application (candidates with a minimum of 3 years will be considered).Have a minimum of Grade C or 4 to 5 in GCSE English Language and Mathematics, or SCE Standard Grade 3 in English and Maths or equivalent.You'll need to have a current full driving license.You'll need to be fit enough to complete initial and specialist training and perform your role effectively. Fitness tests include Selection Fitness Test, and Pre-Joining Fitness Test or Pre-recruit Training Course - the requirements for these tests vary according to role, age, and gender.Health requirements must be met by all applicants (Body Mass Index, eyesight, and medical conditions that may preclude entry into the RAF reserves) - disqualifying factors are considered.You'll need to be prepared to undertake and pass Situational and Behavioural tests during the recruitment phase and complete all background checks.About Capita Fire & Rescue (CFR):

    Here at Capita, we're changing the future of firefighting and creating a world class Fire and Rescue Service with the UK Ministry of Defence.

    Through transformation, innovation and expertise, CFR is a high-performing fire and rescue service which enhances the safety of firefighters and customers and protects their critical assets.

    What's in it for you:

    The salary for this position is £29,763 increasing to £33,483 per annum once fully trained. You will also receive a £7,000 remuneration package each time you deploy, plus a £1,500 Operational Training Supplement (if you achieve the required annual training obligation as specified for the RAF). In addition, you will enjoy benefits such as:
    A full training programme to ensure you can do your job safely and to the best of your ability.23 days holiday with the opportunity to buy extra leave, a company matched pension, life assurance, Cycle2Work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, and many more benefits.Access to all Capita's Employee Network Groups (ENGs) covering all aspects of diversity and inclusion.Join us and discover a career with purpose. #CareersWithPurpose

    🤝 Customer first, always🧑‍💻 Fearless innovation Achieve together💙 Everyone is valued

    What we hope you'll do next:

    Choose 'Apply now' to fill out our short application, so that we can find out more about you.

    Equal Opportunities

    At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.

    For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

    If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

    Location:
    Wallingford
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less
  • Data Analyst (Royal Navy Training)  

    Full-time role, 37.5 hours a week Home Based Due to the nature of this... Read More
    Full-time role, 37.5 hours a week
    Home Based
    Due to the nature of this role, you must be eligible for UK Security Clearance at SC level.

    Help get better trained personnel to the front line faster.

    You will work closely with the MI & Insight team and Royal Navy Training Management Group (TMG), to enable and grow understanding of business needs, data structures and relationships all of which are a key drivers supporting the desire for a data led training solution.

    Job title:
    Data Analyst (Royal Navy Training)

    Job Description:

    What you'll be doing
    Maintain and enhance MS Power Apps tools, including equipment management and Mi Hub, ensuring functionality and continuous improvement.Collect, validate, and manage equipment data to support KPI 8 and other reporting needs.Identify and implement new solutions using Power Apps and Power Automate, collaborating across business areas to streamline processes.Support and develop SharePoint sites and ensure alignment with Mi/Insight team objectives.Manage assigned projects and data pipelines, including development in Foundry and integration of new datasets.Oversee data governance and user engagement, responding to feedback and ensuring compliance with Mi Hub standards. What we're looking for

    About Selborne

    Selborne is a bold, £1 billion, 12-year transformation of Royal Navy training, led by Capita and a powerhouse consortium known as Team Fisher - including Raytheon UK, Fujitsu, and the University of Lincoln. Together, we're modernising military education with cutting-edge tech like simulators and data analytics, all under a collaborative "one team" approach with the Royal Navy. It's a shared mission to deliver smarter, more effective training for sailors and marines across the naval enterprise. To Learn more please visit: Tomorrow's Navy. Shaped by you. | Capita

    What's in it for you?
    A salary of up to £42,000 depending on skills and experience23 days' holiday (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceAuto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty moreVoluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technologyAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformHome based roleRewarding role making a real difference to those joining and progressing within the Royal NavyFull training will be givenUnlock Your Potential with Capita

    At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

    Join us and discover a career with purpose. #CareersWithPurpose

    🤝 Customer first, always🧑‍💻 Fearless innovation Achieve together💙 Everyone is valued

    What we hope you'll do next:

    Choose 'Apply now' to fill out our short application, so that we can find out more about you.

    Equal Opportunities

    At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.

    For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

    If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

    Location:
    Home-Based - GBR
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less
  • Team Leader  

    - Fareham
    Full-time role, 37.5 hours a week HMS Collingwood, Portsmouth Due to... Read More
    Full-time role, 37.5 hours a week
    HMS Collingwood, Portsmouth
    Due to the nature of this role, you must be eligible for UK Security Clearance at SC level.

    Help get better trained personnel to the front line faster - As the Team Leader you will support the provision of course training administration activities across the Selborne Contract in the South East area. Leading a team of individuals based across 3 locations in the South East. The role will be based out of HMS Collingwood with travel to other locations as required.

    Job title:
    Team Leader

    Job Description:

    What you'll be doing:

    Line Management responsibilities to the large Facilitation Team for the South EastConducting checks and controls of the team outputManaging day to day team tasking and team issuesProcessing and maintaining sickness, absence, leave requests and return to work interviewsRepresenting the Enabling Services Lead on all business and meetings, as and when requiredRecord management including scanning, filing, updates of record matrices, archiving and access to data recordsWhat we're looking for:
    Must have recent team leader experienceStrong IT skills using Microsoft Office Suite and adaptable to in house databasesExperience within the defence industry would be an advantageRemote leadership experience would also be an advantageAbout Selborne

    Selborne is a bold, £1 billion, 12-year transformation of Royal Navy training, led by Capita and a powerhouse consortium known as Team Fisher - including Raytheon UK, Fujitsu, and the University of Lincoln. Together, we're modernising military education with cutting-edge tech like simulators and data analytics, all under a collaborative "one team" approach with the Royal Navy. It's a shared mission to deliver smarter, more effective training for sailors and marines across the naval enterprise. To learn more please visit: Royal Navy education & training Selborne | Careers at Capita

    What's in it for you?
    A salary of up to £30,000 depending on experienceEnjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks - all designed to support your wellbeing and personal growth.Onsite, secure parkingCatering facilities, Gym and shops onsiteRewarding role making a real difference to those joining and progressing within the Royal NavyUnlock Your Potential with Capita

    At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose

    🤝 Customer first, always🧑‍💻 Fearless innovation Achieve together💙 Everyone is valued

    What we hope you'll do next:

    Choose 'Apply now' to fill out our short application, so that we can find out more about you.

    Equal Opportunities

    Capita is committed to an inclusive, barrier-free recruitment process. We're a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us at reasonableadjustments@capita.com or call 07784 237318.
    For more on equal opportunities and available adjustments, visit the Capita Careers website.

    For general queries, email CPScareers@capita.com.

    Location:
    Fareham
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less
  • Senior Commercial Manager  

    - London
    Purpose of the role:We are seeking an experienced senior commercial in... Read More
    Purpose of the role:

    We are seeking an experienced senior commercial individual who has track record in bidding for, negotiating and managing highly complex and/or highly strategic contracts.

    You will have extensive commercial and contracts experience and a demonstrable track record of owning and delivering pre and post contract and commercial activity.

    This is a home based role with occasional travel to London.

    Job title:
    Senior Commercial Manager

    Job Description:

    What you'll be doing :
    Commercial leadership on a strategic public sector account, involving ownership of all commercial activity across the accountProvide in-life client contract management supportFull engagement and contribution to strategic account management team on strategic and tactical forecasting/planning and implementation in accordance with business plansWork with the strategic account team to realise account based opportunities through change management and new business growthIdentify and realise opportunities to add value through good commercial practice across account activitiesSupport & advise on commercial disputes, lead settlement negotiations and define and record settlement terms (except in case of formal dispute/litigation)Act as a direct specialist point of contact to the business on all commercial matters including risk and opportunity management, contract archival, retrieval, storageDevelop the business relationship with the client-side procurement/contracts functionProvide client contract briefings and assure commercial obligations during mobilisation and/or demobilisation/exitWhat we're looking for :
    Experience in leading negotiations encompassing multiple disciplines including supplier negotiations and flow-downsExcellent knowledge of contract law and its application in SW / IT / BPO environmentsExperience in modelling and testing contractual KPIsSound financial acumen (P&L, cashflow, balance sheet) and good understanding of financial modelling, contract pricing and differing pricing modelsConfidence in producing reports and summaries which articulate key matters for a senior and/or non-commercial audienceExperience in managing and securing internal approvals for new bid opportunitiesExcellent written and verbal communication skillsExperience in line management responsibilities of commercial colleaguesStrong leadership style focussed on engagement and driving to outcomeStrong & confident communicator able to successfully influence at all levels of the organisation, including up to Divisional Management and senior members of Functional TeamPrevious experience in the IT managed services or networks infrastructure and services would be an advantageJoin Capita - Where Innovation Meets Opportunity

    Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

    We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com

    What's in it for you?
    A competitive basic salary23 days' holiday (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceCompany matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty moreVoluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformWhat we hope you'll do next:

    Choose 'Apply now' to fill out our short application, so that we can find out more about you.

    We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

    We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

    Location:
    London
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less
  • Television Licence Field Officer  

    - Middlesbrough
    As a Television Licence Field Officer, you will visit customers curren... Read More
    As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Middlesbrough area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

    • You'll be rewarded with £31,650 annual salary.

    • You will also receive either a company car which includes personal use, or a £3700 annual car allowance paid monthly.

    • In addition, you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.

    • Working hours: You'll be working a 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.

    • Location: You will be home-based and spend your shift visiting people in communities across your region. Ideally, you will be living in the TS24-25 postcode area.

    Job title:
    Television Licence Field Officer

    Job Description:

    Core Responsibilities:
    Conduct door to door visits to properties where no TV licence is registered.Listen to customer reasoning for not having a licence and make an informed decision on next steps.Accurately record visit details and complete daily timesheets via the handheld device.Explain and sell the benefits of all licence payment schemes.Take and accurately record payment details.Attend court when required to give evidence in prosecution cases.Carry out work and attend meetings as directed by the Visiting Manager.Taking Records of Interview under caution.What you'll need to bring:
    It's essential that you have a full UK Driving Licence.You'll need to be physically mobile, as you'll be visiting multiple locations on a daily basis.Strong interpersonal and communication skills with an excellent standard of both verbal and written English.Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that's customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common - excellent communication skills.What's in it for you?

    An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
    Competitive salary of £31,650Company car which includes personal use, or a £3,700 annual car allowance paid monthly.23 days' holiday (rising to 29) with the opportunity to buy extra leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more.As part of our safeguarding commitment, we'll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

    The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

    Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that's into a management role or within the wider business.

    What we hope you'll do next:

    Choose 'Apply now' to fill out our short application, so that we can find out more about you.

    We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

    Location:
    Middlesbrough
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less
  • Technical Project Manager  

    - London
    This exciting role is part of a team that shapes the overall experienc... Read More
    This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from Technical Project Manager - Digital Support Team within the Customer Support | Samsung

    Join Samsung's dynamic Digital Support Team, a key part of our wider Customer Support (CS) function.

    As a Technical Project Manager you will play a pivotal role in managing and optimising the platforms and technologies that power exceptional customer experiences.

    Your Responsibilities

    Own and support CS platforms - ensuring stability, functionality, and continuous improvement.

    🤝 Collaborate across teams - providing expert support internally and to our key service delivery and customer support partners.

    Drive innovation and efficiency - working at the intersection of technology and people to streamline processes, enhance performance, and maximise the value of new systems.

    Why Join Us?
    This is an exciting opportunity for someone passionate about technology and customer experience, with the ability to influence change and deliver measurable impact

    Job title:
    Technical Project Manager

    Job Description:

    What You'll Do
    Take ownership of a portfolio of digital platforms within Capita Experience, while staying ahead of broader technology developments across the business.Build strong partnerships with vendors to deliver on performance goals, using clear KPIs and shared success measures.Lead technology change initiatives from start to finish-introducing new systems, tools, and processes that make work easier and more efficient for everyone.Work closely with stakeholders across leadership, IT, and business teams to understand needs, address challenges, and ensure smooth transitions.Manage platform issues and incidents by troubleshooting effectively, collaborating with vendors, and driving improvements based on root cause analysis.Develop and maintain business continuity plans to keep platforms resilient and reliable.Translate business requirements into practical solutions that deliver continuous improvement and better experiences.Use collaborative tools like JIRA and Confluence to support teamwork across internal and external partners.What We're Looking For
    Relevant Experience: robust experience in technical digital or technology roles, ideally with hands-on involvement in delivering impactful solutions. SaaS Knowledge: Familiarity with Software-as-a-Service platforms such as Sprinklr, Qualtrics, Salesforce, or Verint. Analytical Thinking: Ability to interpret data, assess the impact of changes, and generate actionable insights. Detail Orientation: Strong focus on accuracy and precision when planning and executing change initiatives. Tech & Innovation Enthusiasm: Genuine interest in technology and innovation, with a commitment to creating exceptional customer experiences. Adaptability & Problem-Solving: Skilled at navigating challenges and finding effective solutions in dynamic environments. Collaborative Mindset: Comfortable working across diverse teams and functional areas, fostering an inclusive and cooperative approach. Clear Communication: Proficient in both written and verbal communication, with the ability to simplify complex concepts for different audiences. Influence & Trust Building: Capable of inspiring confidence and influencing ideas to drive positive outcomes. Organized & Agile: Strong organisational skills with the ability to manage multiple priorities and deliver at pace. Curiosity & Continuous Improvement: Willingness to challenge existing processes, ask thoughtful questions, and seek better ways of working. Human-Centred Approach: Prioritises the human experience when implementing improvements and driving change. Vendor Collaboration: Ability to partner effectively with internal teams and external vendors to achieve successful outcomes.What's in it for you?
    Competitive salary of up to £ 65,000 per annum DOE Hybrid Working - Three days in Chertsey or other agreed workplace and two days work from home 23 days' holiday (rising to 27) with the option to buy extra leaveCompany-matched pension, life assurance, cycle-to-work scheme15 weeks' fully paid maternity, adoption and shared parental leave, plus two weeks' paternity payVoluntary benefits tailored to your lifestyle - from retail discounts to health & wellbeing perksA paid day out of the office to volunteer for a charity or cause of your choiceAccess to Employee Network Groups promoting diversity and inclusionWhat We Hope You'll Do Next

    Click Apply Now to complete our short application and attach your CV.
    If your experience and skills match, we'll contact you to discuss the role further.

    We're committed to building a diverse and representative workforce and accelerating gender and ethnic representation in leadership. Applications from women and individuals from Black, Asian and other ethnic minority backgrounds are particularly welcome.

    As an equal opportunity and Disability Confident employer, we recruit and develop people based on merit and passion. If you need the job description or application in an alternative format, or require adjustments during the process, please email reasonableadjustments@capita.com.

    For more information about equal opportunities and process adjustments, visit the Capita Careers website.

    Location:
    London
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less
  • Medical Officer (Doctor)  

    - Pirbright
    Keeping our armed forces running smoothly as a medical officer.As a me... Read More
    Keeping our armed forces running smoothly as a medical officer.

    As a medical officer for the Capita Recruiting Partnering Project (RPP), you'll be carrying out efficient medical screenings, appeals and approvals at our Army Assessment Centre. By making sure the right candidates pass assessment, you won't just be keeping our recruitment process running smoothly, you'll also be helping to build lifelong careers in the army. Working alongside a dedicated team of fellow medical officers, clinical staff and administrators, your work will contribute directly to our national security effort and make a huge difference in the local community. This is a fantastic opportunity for somebody looking for a different kind of clinical career, but still make the most of their skills and experience. Even better, there's no shift work and no nights, just a great work-life balance whilst helping to make our country safer.

    This is a full time, permanent role working 37.5 hours per week, based at the Assessment Centre, Pirbright.

    Job title:
    Medical Officer (Doctor)

    Job Description:

    What you'll be doing
    conducting face-to-face medical assessments, paperwork screening and appeals for Soldier and Officer candidatesassisting with the coaching of clinical staff to meet productivity, quality and outcome measuresdeputising for the lead medical doctor during any absencesassisting with the first-level appeal process and maintaining appeals within the agreed service standardsmaintaining GMC registration, licence to practise, accreditation and skill mixEssential qualifications and skills required
    a fully GMC qualified medical practitioner with licence to practise, without restrictionIT literacy and experience with Microsoft programmesexcellent organisational skillsthe ability to work effectively and efficiently to tight deadlinesan effective communicator in person and on paperAbout Capita RPP

    At Capita RPP, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

    Please visit the below link for further information;

    Recruitment Partnership Project | Capita

    What's in it for you?
    Offering a salary of £80,00023 days' holiday pro rata (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceAuto enrolment to a pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty moreVoluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technologyAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformExcellent work/life balanceJoin us and discover a career with purpose. #CareersWithPurpose

    🤝 Customer first, always🧑‍💻 Fearless innovation Achieve together💙 Everyone is valued

    What we hope you'll do next:

    Choose 'Apply now' to fill out our short application, so that we can find out more about you.

    Equal Opportunities

    At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.

    For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

    If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

    Location:
    Assessment Centre (Pirbright)
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less
  • Senior Business Analyst  

    Capita Pensions Solutions is a division of Capita that specializes in... Read More
    Capita Pensions Solutions is a division of Capita that specializes in providing a wide range of services related to pensions. We focus on creating and implementing resilient and responsible pension strategies to help organizations and their employees secure a more stable financial future. Our services include pensions administration, consultancy, and the latest technology and engagement techniques. Capita Pensions Solutions has been managing pensions for over 50 years, covering pension schemes of various shapes and sizes.

    We are seeking a Senior Business Analyst responsible for working independently or leading a team of business analysts in the identification and articulation of business problems and opportunities, to facilitating the definition of suitable functional solutions would need to do to do in order to address the current state. Co-ordinating the engaging of all relevant stakeholders in the gathering, analysis, and creation of business requirements, the engineering and translating of requirements into product specifications, functional and non-functional requirements that will inform the creation of solutions that address the initial scenario. Then operating as part of the delivery team to facilitate the business implementation and acceptance of change.

    Also responsible for the mentoring of programme or project focussed Business Analysis teams to co-ordinate team effort to achieve the required outcomes in the most effective way. At the same time providing coaching, mentoring and development for less experienced business analysts.

    Job title:
    Senior Business Analyst

    Job Description:

    What you'll be doing:
    Task and Team Leadership: Able to co-ordinate, steer and direct a programme or project focussed business analyst team to achieve the required outcomesQuality Management: Assessing the quality of analysis work undertaken to ensure that outputs are meet key stakeholder and customer needsStakeholder Engagement: Lead and coordinate senior stakeholder engagements for analysis tasks and discovery, leading to requirement development and supporting analysis findings.Requirements Management: Leading the approach to requirements management, ensuring consistent documentation and control whilst providing the high level view of completeness of all requirements within the boundaries of change that are evident. Assessing requirements for interdependency and prioritisation against business driversRequirement to Solution Traceability: Ensure the traceability of requirements throughout the project lifecycle to ensure all requirements are addressed and changes are managed across the business analysis effortValue Stream & Process Analysis: Co-ordinate the analysis of business processes, customer journeys, and operational needs that provide supporting business rules and information interactions for requirements.Information & Data Analysis: Performing and overseeing the gathering, review, and analysis of business and industry data, to support the development of business requirementsSolution Development: Convert gathered and analysed information into detailed specifications that drive the development of business and technology solutions.Collaboration & Liaison: Work closely with cross-functional teams to ensure that solutions address the original business problems effectively. Close co-ordination of the analysis team they may be responsible for.Supporting Transition to BAU: Working with technology and business units to help facilitate delivery through final testing, implementation and warranty periodsWhat we're looking for:
    Understands and follows project management methodology. End to end experience of the project lifecycle - able to describe the key elements of projects including initiation, governance, control and closure and can provide examples of active participation in all of these stages.Has the ability to use a range of BA tools and techniques to deliver BA artefacts responsible for.Can demonstrate experience in Agile and Waterfall development methodsHas the ability to identify and escalate key issues (both technical or business) to the Project/Development ManagerThe ability to work with senior stakeholders to develop a long term strategy and shape the future road map for development in the context of programmes or projectsAble to explain the end to end delivery journey to stakeholders and the value of each stage and it's outputs to gain buy in and engagementUnderstands and has the ability to undertake the activities involved in the full programme or project lifecycleUnderstands and has the ability to develop business cases, cost-benefit analyses, investment appraisals, cash flows, net present value, impact and risk analyses and benefits realisation.Has the ability to undertake high level and detailed analysis in order to produce Business Requirements Documents and Requirements Catalogues suitable for a business audience, including IT, Test & Training.The ability to create a visual depiction of a business process using flowcharts and process notation in order to identify potential improvements.The ability to document an end-to-end process, including interfacing upstream and downstream processes. Ability to document and communicate process interdependencies, risks and issues. Experienced in As is, To Be and Gap Analysis.Experience of working closely with development teams to support documentation and clarify queries. Ability to produce mock-ups and prototypes to be viewed by the business and development teams.This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.

    https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

    What can we offer you?

    In this role, you would have the opportunity to add real value from the outset and support the success of the team. We also believe in offering flexible working solutions that suit your needs, whether that's from home, from your nearest Capita office.
    Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!What we hope you'll do next:

    Choose "Apply now" to fill out our short application, so that we can learn more about you.

    At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318and we'll get back to you to discuss.For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. Also Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .

    #LI remote

    Location:
    Home-Based - GBR
    ,
    United Kingdom

    Time Type:
    Full time

    Contract Type:
    Permanent Read Less

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