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  • Customer Service Representative - Liverpool/Sheffield  

    Capita
    - Sheffield
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    Role: Customer Service Representative Contract: 3 monthsLocation: Live... Read More
    Role: Customer Service Representative Contract: 3 monthsLocation: Liverpool or Sheffield (Onsite working)Working Pattern: Full time (between 8am to 6pm - Rota basis) (7.5 hours shift - 30 minutes lunch and 2 - 15 minutes break)*** Candidates will need to be eligible and go through an SC Clearance ***Primary purpose of the role:To create better outcomes at first point of contact, within a team of call handlers providing excellent customer service on a wide range of customer queries across multiple pension schemes.Key ResponsibilitiesManage a high volume of calls in a timely and effective manner working towards our overall goal of delivering excellent customer service, in line with KPIs, SLA targets and quality framework.Embrace, demonstrate and support the business to embed Capita Values.Identify customer needs and obtain true nominal value to provide the right outcome.Adhere to Quality Management Systems and comply with regulations and policies set by Capita and/or relevant regulatory bodies.Take ownership of personal and performance development to improve and retain pensions and internal systems knowledge and/or capability.Complete all relevant training courses, including Mandatory e-learning in line with set deadlines.Identify and report risks, complaints and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department. Consider and review the effectiveness and efficiency of existing systems, processes and controls, making suggestions that continually enhance service delivery.Support and assist the management team where required in all aspects of service delivery.Share knowledge to support development of others.Key TasksFollow the correct scheme scripting / salutation in line with quality standards.Be available to handle all customer calls / queries within the agreed telephony SLA targets, whilst maintaining excellent customer service standards.Ensure accurate member records are maintained, update at first point resolution where applicable.Complete all call activities either at first point resolution or with clear handover to the relevant team/department, using current work procedures and best practice.Actively promote online member portals, providing website navigation / enquiry support where required.Adapt to varying demands and workloads with a commitment to maintain excellent levels of customer service and quality.Respond to customer enquires via alternative communication channels where applicable.Understand the importance and deliver against individual objectives and contribute to the achievement of departmental goals and business results.Work within set telephony Key Performance Indicators and quality standards both internal and external.Identify complaints at the earliest opportunity, take ownership of the problem resolving at first point resolution where appropriate or escalate if required, with clear handover to the relevant team/department.Understand the importance of Continuous Improvement and challenge the activities inside the team to improve the customer experience.Participate in and promote good team communication across multiple teams, share knowledge and expertise with other team members.Skills, Knowledge and Experience EssentialAccuracy, attention to detail and quality management 'Get it right first time'.Pension Administration / Work management systems.Office 365 products.Knowledge of DB/DC pension schemes. Read Less
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  • Mailroom Clerk  

    Capita
    - Darlington
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    Title: Mailroom AdministratorHourly rate: £12.90phContract length: 3 m... Read More
    Title: Mailroom AdministratorHourly rate: £12.90phContract length: 3 monthsLocation: Darlington, DL1 Shift: 8am to 4pm with a 30-minute lunch break (Monday to Friday)Hours per Week: 37.5
    Job OverviewWe are currently seeking a reliable and detail-oriented Mailroom Administrator to join a busy and fast-paced environment. This role involves handling high volumes of incoming mail and supporting various teams to ensure accurate and efficient processing of documents and payments.Key ResponsibilitiesOpening, sorting, and distributing high volumes of incoming mail on a daily basisProcessing cheques and other payment methods accurately and securelyHandling and inputting data into internal computerised systemsWorking in line with strict data protection and security proceduresFollowing set processes and work instructions to meet client requirementsManaging and reviewing various types of documentation with accuracySupporting different teams including prep, admin, scanning, and indexingSkills & Experience RequiredStrong attention to detail and ability to work with high accuracyComfortable working in a fast-paced, target-driven environmentAbility to meet deadlines and work under pressureGood level of computer literacyConfident handling different types of paperworkAbility to follow instructions and adhere to processesAdditional RequirementsAbility to undertake manual handling dutiesWillingness to complete mandatory trainingAdherence to site rules, company policies, and procedures (including health & safety guidelines)What We OfferOpportunity to work within a structured and secure environmentSupportive team across multiple departmentsTraining provided Read Less
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  • Training Delivery Instructor (Weapons Engineering)  

    Capita
    - Fareham
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    Description :What you’ll be doing:Delivering training in maintenance p... Read More
    Description :What you’ll be doing:Delivering training in maintenance principles of Royal Navy Weapon Systems in support of the Weapon Engineering (WE) DepartmentDelivering training to groups of up to 16 delegatesUsing data, information and insight on the performance of individual establishment, to drive continuous improvement and learning across Royal Navy training.Working collaboratively with Learning and Development, Training Delivery staff, to identify and support a personalised approach to learning and development, focussing on the learner journey based on accurate assessments of the particular knowledge, skills and understanding that every trainee brings.Communicating and representing the needs of Weapons Engineering Training to the Delivery Team LeaderSupporting and advising on the piloting and implementation of modernised training courses within establishmentWhat we’re looking for:Essential Skills/Experience/QualificationsElectrical qualification required (Level 3 qualification in Electrical Engineering, would be an advantage)Ability to liaise with stakeholdersAbility to work within a team environment as well as using own initiativeMust be able to be cleared to UK SC levelDesirable Skills/Experience/QualificationsKnowledge of Royal Navy training and/or experience, would be an advantage especially in Weapon Systems and OrdnancePrevious training delivery experience would be an advantageAbout SelborneSelborne is a wide scale, 12 year transformation of Royal Navy Training. The contract worth GBP 1 billion was awarded in December 2020 to a consortium led by Capita to deliver and modernise training for the RN. The consortia of partners known as Team Fisher includes Raytheon UK, Fujitsu and University of Lincoln together with 14 other UK-based suppliers.Our ‘one team’ philosophy is about collaboration and openness, key to the success of this programme. We are looking for people with the talent and experience who can help shape better outcomes for our customers. We are using our expertise in digital transformation to review service design, modernise courses and deploy cutting edge technology to enhance courses including synthetic training (simulator) systems and data analytics. This programme is a shared endeavour working alongside the Royal Navy’s Training Management Group (TMG) as a single integrated team. Together, we will address challenges and collectively improve outcomes for sailors and marines at scale across the naval enterprise – something we are proud to be part of over the coming years.For further information please visit: What’s in it for you?Salary of £42,000 pro rata (circa £41,000)23 days’ holiday (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty moreVoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologyAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformOnsite, secure parkingCatering facilities and shops accessibleRewarding role making a real difference to those joining and progressing within the Royal NavyAbility to gain further qualificationsUnlock Your Potential with CapitaAt Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.Join us and discover a career with purpose. #CareersWithPurpose🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valuedWhat we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.Location:Fareham,United KingdomTime Type:Full timeContract Type:Permanent Read Less
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  • Pensions Data Technician  

    Capita
    - London
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    Description :When trained what you will be doingKey responsibilitiesTo... Read More
    Description :When trained what you will be doingKey responsibilitiesTo work with the Senior Data Technicians, Scheme Events Leads and Scheme Event Manager to deliver requirements for Scheme Events and Projects (time scales, deliverables, quality, sign off) and to input into the planning process.To be responsible for the accuracy and quality of Scheme Events and Projects.To correspond and build working relationships with clients and Capita colleagues.Identify and report risks and breaches immediately to line management and/or the Operational Risk & Compliance Department.Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.Identifying and reporting risks and breaches immediately to the Breach Specialists and Service Delivery Manager and to the Operational Risk & Compliance Department and ensuring the appropriate controls are in place to facilitate thisKey tasksDevelop and support reporting processes and policiesContribute to the preparation of reports for internal and external audiences using business analytics reporting toolsLiaise with other Analysts to increase efficiency and automation of processesImplement external services and tools to support data validation and cleansingTrack key performance indicators as defined by senior members of the team
    Monitor and audit data qualityUnderstand customer needs, regularly seek feedback and incorporate these into analytical product designUnderstand and document detailed business requirements using appropriate tools and techniquesSupport in the Manipulation, analysis of data sets relating to the businessEngage with and actively contribute to the data analytics communityWhat we’re looking forEssentialMathematics-based qualification with data experience (data management, analysis, modelling, cleansing, enrichment, linkage and visualisation) in financial Services or technical DB pensions experienceExcel - Demonstrate the ability to use filters, sorting, pivot tables (rows, columns, grouping, filters and totalling).Excel – Can use formulas including lookups, IF and nested IF statements, date calculations and formatting of cells to specific guidelines.Excel - Can import data/text files and use data validationLogical and creative thinking skillsProject management skillsDesirableProject management qualificationAbout Capita Pension SolutionsAt Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.What’s in it for you? 23 days’ holiday (rising to 27) with the opportunity to buy extra leaveCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty moreVoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologyThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformWhat we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgroundsWe’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . Location:,United KingdomTime Type:Full timeContract Type:Permanent Read Less
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  • Television Licence Field Officer  

    Capita
    - Londonderry
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    Description :Core Responsibilities:Conduct door to door visits to prop... Read More
    Description :Core Responsibilities:Conduct door to door visits to properties where no TV licence is registered.Listen to customer reasoning for not having a licence and make an informed decision on next steps.Accurately record visit details and complete daily timesheets via the handheld device.Explain and sell the benefits of all licence payment schemes.Take and accurately record payment details.Attend court when required to give evidence in prosecution cases.Carry out work and attend meetings as directed by the Visiting Manager.Taking Records of Interview under caution.What you’ll need to bring:It’s essential that you have a full UK Driving Licence.You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.Strong interpersonal and communication skills with an excellent standard of both verbal and written English.Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common – excellent communication skills.What’s in it for you?An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.Competitive salary of £31,650Company car which includes personal use.23 days’ holiday (rising to 29) with the opportunity to buy extra leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.What we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.Location:Londonderry,United KingdomTime Type:Full timeContract Type:Permanent Read Less
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  • Curriculum Specialist  

    Capita
    - Fareham
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    Description :What you will be doing:Motivate, inspire, and support edu... Read More
    Description :What you will be doing:Motivate, inspire, and support educators to achieve a high-quality learning environment by building relationships with key stakeholders such as Training Design, ETO, and Delivery teams. Advocate for inspirational teaching, including the use of digital technologies, to positively impact learners.Collaborate with training delivery teams to support continuous professional development for educators by creating lesson plans tailored to trainees' needs, learning pace, active learning, and digital technology application. Share effective practices and facilitate CPD activities to enhance educators' capability and confidence.Provide curriculum and training design support to ensure inclusive learning for all students, considering differentiation, specific learning differences, and neurodiverse needs.Lead quality improvement initiatives to implement effective observation, teaching, learning, and assessment processes.Champion best practices with stakeholders to support all learners, especially those with neurodiversity and specific learning differences.What we’re looking for:Essential Skills/Experience/QualificationsBackground in Further or Higher Education, (post 16/Adult) ideally with experience in leadership rolesTeaching qualification at Level 5 or aboveStrong digital literacy and confident use of IT toolsExcellent interpersonal skills, with the ability to build positive relationships and collaborate effectivelyProven ability to influence others and drive meaningful changeA proven track record of effective engagement with stakeholders resulting in development and positive within teaching, learning and assessmentAbout SelborneSelborne is a wide scale, 12 year transformation of Royal Navy Training. The contract worth GBP 1 billion was awarded in December 2020 to a consortium led by Capita to deliver and modernise training for the RN. The consortia of partners known as Team Fisher includes Raytheon UK, Fujitsu and University of Lincoln together with 14 other UK-based suppliers.Our ‘one team’ philosophy is about collaboration and openness, key to the success of this programme. We are looking for people with the talent and experience who can help shape better outcomes for our customers. We are using our expertise in digital transformation to review service design, modernise courses and deploy cutting edge technology to enhance courses including synthetic training (simulator) systems and data analytics. This programme is a shared endeavour working alongside the Royal Navy’s Training Management Group (TMG) as a single integrated team. Together, we will address challenges and collectively improve outcomes for sailors and marines at scale across the naval enterprise – something we are proud to be part of over the coming years.For further information please visit: What’s in it for you?A basic salary of up to £45,000 depending on experience23 days’ holiday (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty moreVoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologyAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformFree parking and excellent facilities onsiteAbility to make a differenceFlexible workingFully paid travelUnlock Your Potential with CapitaAt Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.Join us and discover a career with purpose. #CareersWithPurpose🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valuedWhat we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.Equal OpportunitiesAt Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.Location:Fareham,United KingdomTime Type:Full timeContract Type:Fixed Term (Fixed Term) Read Less
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  • RNSTC Assurance Lead  

    Capita
    - London
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    Description :What you’ll be doing:Leading the development and delivery... Read More
    Description :What you’ll be doing:Leading the development and delivery of the Integrated Test Evaluation Plan.Collaborating with clients and stakeholders to manage expectations and ensure contract requirements are met.Working with RNSTC work streams and partners to support acceptance activities.Ensuring evidence is collected and organized to meet verification and validation criteria.Developing and managing a plan to meet time, cost, and quality aspects of the RNSTC Programme.Presenting acceptance matters to the Technical Design Authority and other stakeholders.Leading the operational readiness plan for a smooth handover to operational teams.Developing contingency plans to address potential risks.What we’re looking for:Essential skills/experience/qualifications required:Previous experience working in complex large scale organisationExtensive experience of developing and implementing Integrated Test Evaluation and Acceptance Plans (ITEAP)Project/Program management experienceExcellent communication skillsAbility to work with a wide range of stakeholdersPrevious experience of managing a teamDesirable skills/experience/qualifications required:Any experience of working with the military particularly the Royal Navy would be highly beneficialSet up or delivery of Quality Assurance management strategiesCurrent SC clearance would be a distinct advantageAbout Selborne: Selborne is a £1 billion, 12-year contract which commenced operations on 1 April 2021. It is a strategic partnership between Team Fisher (a consortium of partners, led by Capita) and the Royal Navy, to transform 80% of shore-based training for sailors, submariners and marines.

    We’re proud of our Team Fisher and Royal Navy strategic partnership. Working across 14 locations, we’re operating under a ‘Whole Force’ approach, working openly and putting collaboration at the heart of everything we do. We have a mix of uniformed and non-uniformed colleagues who are collectively delivering together. Our combined training approach brings together the very best subject matter expertise. Together we bring depth, understand and real-life hands-on experience, alongside a wealth of industry and academic best practice to develop and implement the latest learning techniques, modernisation and quality improvements.
     What’s in it for you?Offering a salary of up to £70,00023 days’ holiday (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty moreVoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologyAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformAccess to onsite facilities such gym, swimming pool and ski slopeOnsite, secure parking at both sitesCatering facilities and shops accessible at both sitesWorking on a high profile projectHome working with paid travelUnlock Your Potential with CapitaAt Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.Join us and discover a career with purpose. #CareersWithPurpose🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valuedWhat we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.Equal OpportunitiesAt Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - Location:Home-Based - GBR,United KingdomTime Type:Full timeContract Type:Fixed Term (Fixed Term) Read Less
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  • Recruitment Coordinator  

    Capita
    - Brighton
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    Description :What you’ll be doing:Interviewing candidates and working... Read More
    Description :What you’ll be doing:Interviewing candidates and working consultatively to support them throughout their bespoke recruitment journeyProviding an exceptional candidate experienceAttending and leading attraction events to raise candidate awareness of Army careersWorking with educational providers to promote awareness of careers within the ArmyManaging relationships with a variety of internal and external stakeholdersUsing the latest social media tools to attract and engage with candidatesEssential qualifications/skills/experienceA passion for providing excellent Customer ServiceIT Literate using Microsoft Office SuiteGood communication skills both verbal and writtenAbility to multi task with strong attention to detailFamiliarity with Army Careers and/or experience of recruitment, would be an advantageA full UK Drivers licence, would be beneficial, but not essentialDesirable qualifications/skills/experienceFamiliarity with Army Careers and/or experience of recruitment, would be an advantageAbout Capita RPPAt Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army. Please visit the below link for further information;What’s in it for you?Offering a salary of £28,000 pro rata23 days’ holiday pro rata (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceAuto enrolment to a pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty moreVoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologyAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformGreat location easily accessible via public transportJoining a supportive team environmentExcellent bespoke trainingYou’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.Equal OpportunitiesAt Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - Location:Brighton,United KingdomTime Type:Full timeContract Type:Fixed Term (Fixed Term) Read Less
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  • Head of Product - Service Now  

    Capita
    - London
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    Description :Role Overview: We are seeking a highly skilled and experi... Read More
    Description :Role Overview: We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. This role is pivotal in driving our ServiceNow initiatives, ensuring the delivery of high-quality services, and fostering innovation within the organization.What you will be doing:Developing and implementing the overall ServiceNow product strategy for Capita, aligning with business objectives and goals.Leading and managing the ServiceNow product team, providing guidance, mentorship, and support to ensure high performance and professional growth.Overseeing the design, deployment, and management of ServiceNow solutions, ensuring scalability, reliability, and security.Collaborating with cross-functional teams to drive ServiceNow adoption and integration across the organization.Monitoring and optimize ServiceNow performance, costs, and resource utilization to achieve operational efficiency.Stay updated with the latest ServiceNow technologies and trends, and recommend improvements and innovations.What we are looking for:Proven experience as a Product Owner for enterprise ServiceNow platforms in an MSP or SaaS environment.
    Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture.Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy and roadmap execution with AI or data-driven product enhancements.Experience in productising AI capabilities or building go-to-market strategies around intelligent services.What's in it for you?A competitive basic salary23 days’ holiday (rising to 27) with the opportunity to buy extra leaveThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty moreVoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologyAbout Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of over 30,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope you'll do next:Choose 'Apply now' to fill out our short application, so that we can find out more about you.Location:Home-Based - GBR,United KingdomTime Type:Full timeContract Type:Permanent Read Less
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  • Television Licence Field Officer  

    Capita
    - Suffolk
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    Description :Core Responsibilities:Conduct door to door visits to prop... Read More
    Description :Core Responsibilities:Conduct door to door visits to properties where no TV licence is registered.Listen to customer reasoning for not having a licence and make an informed decision on next steps.Accurately record visit details and complete daily timesheets via the handheld device.Explain and sell the benefits of all licence payment schemes.Take and accurately record payment details.Attend court when required to give evidence in prosecution cases.Carry out work and attend meetings as directed by the Visiting Manager.Taking Records of Interview under caution.What you’ll need to bring:It’s essential that you have a full UK Driving Licence.You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.Strong interpersonal and communication skills with an excellent standard of both verbal and written English.Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common – excellent communication skills.What’s in it for you?An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.Competitive salary of £31,650.00 to £35,237 annual salary (dependant on location).Company car which includes personal use.23 days’ holiday (rising to 29) with the opportunity to buy extra leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.What we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.Location:Darwen,United KingdomTime Type:Full timeContract Type:Permanent Read Less
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