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Canal and River Trust
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  • Area Operations Manager  

    - London
    Job Description Join Our Team: Area Operations Manager \n\n We’re exc... Read More
    Job Description Join Our Team: Area Operations Manager \n\n We’re excited to welcome a new Area Operations Manager at our North West location. \n\n Navigate your future and lock in your career as we keep our canals open and alive. \n\n Working Hours & Location \n\n This role follows a 37 hours, over a 7-day working pattern. This role will be based at Rosegrove Depot , requiring regular travel to our North West Waterways and to our main hubs for collaborative meetings and team activities. The area of responsibility covers Leeds and Liverpool canal from top Lock wigan to Greenberfield Locks at Barnaldswick. The operational area includes additional sites such as Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. \n\n \n\n Role Overview \n\n In this role you will lead a team of 11 colleagues (Team Leader, Volunteering Leaders, Operatives plus apprentice), as well as numerous volunteers, focusing on day-to-day operational management and maintaining safety management protocols across the Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. \n\n See our network here: https://canalrivertrust.org.uk/enjoy -the-waterways/canal-and-river-network \n\n Having established ourselves as a major charity, we are now on a journey to deliver ambitious new plans – and central to this is the area structure that will enable us to deliver an outstanding service to all users and customers across our amazingly diverse network. Join us, as one of our new Area Operations Managers, and you’ll play a key part in making sure this happens, as you take ownership of the quality and presentation of the waterways in your area. \n\n You’ll be the main contact for a huge variety of people – not just colleagues and volunteers but internal users, visitors, customers and community representatives as well. By engaging with them, listening to them, and understanding their needs, you’ll be able to build up a complete picture of service-related and operational issues. You will also be responsible for delivering operational activities, works and improvement programmes across your area, leading and motivating internal teams and supervising contractors to ensure a successful outcome every time. \n\n Throughout your work, you will be addressing key customer concerns and using your local knowledge to ensure we operate a reliable waterway network. And, most important of all, you will be helping us prove that life’s better by water, by transforming our canals and rivers into spaces that bring wellbeing benefits to huge numbers of local people every day. \n\n Key Responsibilities \n\n Key correspondent for engaging with and listening to users, visitors, colleagues and volunteers to have a complete picture of service related and operational issues in their area. \n\t Development and implementation of a prioritised improvement programme to encourage greater participation with increasing levels of visitor satisfaction and aimed delivering against the Trust’s framework of strategic objectives. \n\t Work collaboratively with colleagues across the area and wider Trust for the completion of works, delivery of wider Trust wellbeing, engagement, promotional and other activities. \n\t Liaison with and coordinate Trust priorities with other teams to ensure all works and initiatives within their area are programmed and delivered with current and future visitors in mind. Influence colleagues in relation to the delivery of works outside the scope of their own team to deliver. \n\t Manage minor projects – typically grant funded valued to £20k, achievement of outcomes and budget compliance, required reporting and other standards. \n\t Develop and grow the volunteering contribution to the care of the waterways with a targeted, engaging and satisfying programme of opportunities. \n\t Line management, coaching and mentoring of a team of paid colleagues and volunteers to operate the waterway; and deliver a planned programme of maintenance works to high quality, in time and to budgets; and reactive tasks as circumstances require. Planning of work schedules and rotas. Organise and oversee the daily operation of an area of the network to provide a 7-day operational service. \n\t Key contact with contracting partners in the undertaking of activities associated with the delivery of planned contracted and arising tasks in the Operational Contracts area. Undertake specialist activities (example Diving Contract Administration), as needed for the area and more widely where required. \n\t Identify and implement opportunities for efficiencies, achieving budgetary targets each year. \n\t Participation in the planning and delivery of a 24/7 on call response, to ensure visitor and neighbour safety and satisfaction is maintained at all times. Ensure availability of colleagues to resource the rota. \n\t Responsible for equipment, vehicles and buildings to the required standards to ensure their availability for works and cost effectiveness. \n \n\n About you \n\n Given how many different kinds of internal and external stakeholders you’ll be dealing with, it’s vitally important that you have excellent communication and influencing skills along with proven experience of leading successful teams and of managing and motivating groups of volunteers. You will also need substantial experience of developing and delivering programmes of work that have been effective in turning a strategic vision into reality. \n\n Safety is another major part of your remit, so you must have proven experience of safety management and, if you haven’t already gained a NEBOSH certificate, then working towards one will be beneficial. \n\n A full valid driving licence is essential as you will need to be readily mobile across your area of responsibility. \n\n Skills & Qualifications \n\n Understanding and translating a strategic vision; and developing and delivering programmes of work, on time and on budget. \n\t Customer focused work which demonstrates the ability to deliver technical challenges in an operational management visitor / infrastructure network. \n\t Successfully leading teams and demonstrating delivery through others. \n\t Improving and maintaining motivation and engagement within teams, and of demonstrating a strong people focus. \n\t Environment to deliver an excellent visitor experience. \n\t Excellent interpersonal, leadership and communication skills. \n\t Proven comprehensive experience of safety management with some experience of the Construction (Design & Management) regulations. \n\t Solid experience of effective and efficient delivery processes and cost control; and managing budgets. \n\t Proven experience of working with, growing the support from and managing volunteers. \n\t Good experience of contract management. \n \n\n Qualifications: \n\n Educated to degree level or equivalent in a relevant subject, desirable. \n\t Full and valid driving licence. \n \n\n Contact & Application \n\n If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates. \n\n What We Offer \n\n We offer an annual salary of £40,838 + £390 per month Car Cash Allowance. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. \n\n Learn more: https://canalrivertrust.org.uk/about -us/work-for-us/our-benefits \n\n \n\n IND MP Read Less
  • Volunteering Leader  

    - London
    Job Description Join Our Team: Volunteering Leader \n\n We’re excited... Read More
    Job Description Join Our Team: Volunteering Leader \n\n We’re excited to welcome a new Volunteering Leader at our North West location \n\n Navigate your future and lock in your career as we keep our canals open and alive. \n\n Working Hours & Location \n\n This role follows a 37 hours, over a 7 day working pattern. The post holder will also be required to work an annualised hours system which includes working any 5 days out of 7 including statutory holidays. They will also be part of a 24-hour operational standby team responsible for providing emergency cover for the waterway. \n\n The Volunteering Leader will be based at Calveley, Tarporley Hub. Working along the Middlewich Branch, Llangollen and Shropshire Union Canals. \n\n Role Overview \n\n This is an exciting opportunity, which offers a great variety of activities and tasks from day to day. You will be the public face of the Trust, working extremely closely with volunteers and with members of the public who visit and use our waterways. Your work will be a combination of day-to-day routine tasks and more exciting and involved project work. You will lead volunteers and the team to enable them to work safely and efficiently and help to foster a safe, secure and vibrant waterway network, where visitors are delighted with their experience. The role includes leading and attending events to publicise the work of the trust, promote our activities and recruit new volunteers. \n\n Key Responsibilities \n\n Working outside, undertake on-the-job organisation, control and leadership of volunteer groups, volunteer task days, volunteer lock keepers and our in-house team. \n\t Leading and attending events to publicise the work of the trust, promote our activities and recruit new volunteers. \n\t Delivering works planned to be conducted by our volunteer teams and our local team. \n\t Develop volunteering opportunities on our locks. \n\t Deliver training to volunteers in accordance with set standards \n\t Identify opportunities for volunteers and update records of work and time delivered \n\t Ensure all equipment (PPE, plant, materials etc.) are appropriate for the task, in good condition and are used correctly. \n\t Prepare appropriate safe systems of work, induct volunteers onsite and manage safe delivery. \n\t Support communication within the team including sharing relevant corporate messages and provide feedback from the volunteers to the Area Operations Manager in order to enhance the planning of works. \n\t Active involvement in the day-to-day tasks of the team and volunteers e.g. lock keeping, water control, vegetation management, small projects, planned maintenance and also actively assist the Area Operations Manager in the planning of tasks. Ensure that environmental and heritage issues are taken into consideration in all work that is undertaken. \n\t Delivering pre planned maintenance of structures and undertaking minor repairs as part of a small team. \n\t Recording works completed and celebrating volunteer contributions. \n\n\n About you \n\n We are looking for an organised, proactive, engaging volunteering leader to support the Area Operations Manager. You will provide guidance to a growing number of active volunteers and our in-house team that helps maintain, conserve and improve the environment and heritage of the waterway network for local communities and visitors to enjoy. \n\n Skills & Qualifications \n\n Experience of working within relevant environment e.g. volunteering, environmental works, customer service operations or maintenance. \n\t Experience of leading a small team \n\t Great organisation and prioritising skills \n\t Effective and engaging communication skills \n\t Computer literate – with good knowledge of Microsoft Office package \n\t Full UK Driving licence essential \n\t You will need to be self-motivated, able to work flexible hours to meet volunteering and business needs and communicate well with customers, volunteers and staff at all levels. \n\n\n Contact & Application \n\n If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates. \n\n What We Offer \n\n We offer an annual salary of £28,470. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here:EVP - 1. \n\n Learn more: https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits \n\n \n\n IND MP Read Less
  • Job Description Join Our Team: Project Manager - Operational Property... Read More
    Job Description Join Our Team: Project Manager - Operational Property \n\n We’re excited to welcome a new Project Manager within our Estates team. \n\n Navigate your future and lock in your career as we keep our canals open and alive. \n\n Working Hours & Location \n\n This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required. \n\n This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required. \n\n Relevant Hubs: Leeds, Ellesmere Port, Burnley, Birmingham, Gloucester, Crickhowel. \n\n \n\n Role Overview \n\n The Trust is undergoing significant change to become more efficient, agile and technology‑enabled. This transformation involves reviewing and improving existing processes and ways of working across the Investment & Commercial - Estates directorate (Operational Property Team) and potentially wider areas of the organisation. \nWorking collaboratively across the Trust, the post holder will manage the successful delivery of a range of projects and programmes. These may not always be high‑value but will be multi‑faceted, potentially complex and highly impactful, spanning areas such as people processes, IT, equipment and business operations. By leading this work effectively, the post holder will make a key contribution to the long‑term financial sustainability of the Trust and support its ambitions as the waterways and wellbeing charity. \n\n \n\n Key Accountabilities: \n\n \n\t Manage projects in accordance with the Trust’s policies and defined standards to ensure compliance, from conception to final completion. \n\t Capture project requirements, assess user and stakeholder impact, preparation of business cases to justify investment in a project. \n\t Develop, implement and monitor progress against a schedule of project activities and key milestones to achieve the project objectives. Develop and implement reactive strategies to address emerging project circumstances. \n\t Identify project people resource needs, recruit for, assign, lead and motivate the project team to ensure all project objectives are achieved. Work collaboratively with Trust teams and, where needed, influence them to participate and support project implementation. \n\t Represent the Trust with external parties/ organisation in the furtherment of the project programme. \n\tDevelop and agree project budgets and control forecast and actual costs against the budgets. Plan and control forecasts and actual costs against the project budget. \n\t Manage risks, issues and changes on the project. \n\t Maintain communications with stakeholders and the project team/organisation to satisfy their differing needs. Maintain progress and other reporting relating to projects through a range of media – written, oral, presentation, digital – for both internal and external audiences and a range of people and seniorities. Adapt approach as appropriate. \n\t Identify procurement needs required for projects, work with internal Trust teams to implement required procurement. \n\t Handover and closure of the project in a controlled manner highlighting any areas for improvements or elements of good practice to be considered in future projects. \n\t Work safely ensuring the safety of others and contribute to safe working in all activities \n\t Identify opportunities for, recruit for and lead volunteers as appropriate in the delivery of the project programme. \n\t Display the Trust values and behaviours at all times \n\t Ensure that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values \n \n\n \n\n About you \n\n You’re an organised and adaptable project professional with experience delivering complex projects from concept to completion. You can analyse requirements, build clear plans and manage budgets, risks and changes effectively. \nCollaborative and confident, you work well with a range of teams, communicate clearly at all levels and can influence others to support project goals. You lead project groups with clarity and motivation, and you’re comfortable representing the Trust with external partners. \nYou bring a solutions‑focused approach, a commitment to safe working and the ability to keep projects on track in a fast‑moving environment. Experience involving or leading volunteers is an advantage. \n\n \n\n Skills & Qualifications \n\n \n\t Degree (or equivalent) in a related discipline e.g. Project or programme management \n\t Project/Programme Management accreditation/qualification i.e. APM Project Management Qualification, Managing Successful Programmes (MSP), Prince2; or ability to work towards it. \n\t Technician/Associate level (or equivalent) membership of an appropriate professional body e.g. .Association for Project Management (APM), Institution of Civil Engineers (ICE), , Royal Institute of Chartered Surveyors (RICS) \n\t Proven post qualification experience of successfully managing multiple complex projects across different sectors. \n\t Comprehensive knowledge of project management processes and systems \n\t Some experience of SAP particularly in the Logistics, Accounting and Information System modules \n\t Some experience of various approaches to procurement, applicable contracts and requirements. \n\t Authoritative and able communicator in a range of media – written, oral and digital; for a range of audiences and seniorities to executive level – both for internal and external audiences. \n\t Ability to manage internal and external stakeholders, taking account of their levels of influence \n\t Proficient in the use of a personal computer and business applications software e.g. Excel, Word and other MS office applications. \n\t Proven ability to prepare and maintain schedules for activities and events for projects, taking account of dependencies and resource requirements. \n\t Proven ability to develop and agree budgets for projects and control forecast and actual costs against the budgets. \n\t Valid UK driving license \n\t Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses. Assess the risks and make adjustments to work methods where appropriate. Ensure all equipment (PPE, plant, materials etc.) is appropriate for the task. Consider your own and others behaviour. \n\t Safeguarding - To be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all times \n \n\n We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. \n\n Contact & Application \n\n If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates. \n\n What We Offer \n\n We offer an annual salary of £39,500 + £390 per month Car Cash Allowance. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. \n\n Learn more: https://canalrivertrust.org.uk/about -us/work-for-us/our-benefits \n\n IND MP Read Less
  • Duty Manager  

    - London
    Job Description Join Our Team: Duty Manager \n\n We’re excited to wel... Read More
    Job Description Join Our Team: Duty Manager \n\n We’re excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. \n\n Navigate your future and lock in your career as we keep our canals open and alive. \n\n Working Hours & Location \n\n This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW. \n\n\n Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high‑quality environment for all visitors. \n\n The Duty Manager will champion the Trust’s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit. \n\n\n Key Responsibilities \n\n Manage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/ other. \n\t Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards. \n\t Customers dealt with to expected standards of courtesy and care; resolve concerns/ complaints. \n\t Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning. \n\t Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of works \n\t Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same. \n\t Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience. \n\t Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding. \n \n\n About you \n\n\n You’re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high‑quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. \n\n You handle customer enquiries and complaints professionally, and you’re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. \n\n You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged. \n\n\n Skills & Qualifications \n\n HND or Degree in relevant discipline or proven experience in a similar role \n\t Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene. \n\t Customer service training qualification – Welcome Host or equivalent \n\t Valid driving licence appropriate to vehicle for specific roles \n\t Trust minimum safety learning standards \n\t Appropriate qualification in safety management, relevant to team discipline – NVQ level 3 Safety Management/NEBOSH General certificate \n\t Proven experience in a customer facing relevant to the task required. \n\t Previous retail/catering experience - Desirable \n\t Proven experience in direct sales, handling cash and the application of appropriate procedures \n\t Proven experience in monitoring budgets and providing management reporting. \n\t Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks \n\t Proven experience leading volunteers \n\t Proven experience with the use of computers and software packages \n\t Ability to work flexibly, in accordance with business demands. \n\t Ability to multi task, and work prioritisation \n \n\n Contact & Application \n\n If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates. \n\n What We Offer \n\n We offer an annual salary of £26,500. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. \n\n Learn more: https://canalrivertrust.org.uk/about -us/work-for-us/our-benefits \n\n IND MP Read Less

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