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Canal and River Trust
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  • Attractions - Duty Manager  

    - NN12
    Job DescriptionThe Duty Manager will join a small team at Stoke Bruern... Read More
    Job Description

    The Duty Manager will join a small team at Stoke Bruerne and be responsible for supporting the Visitor Services Manager in developing and delivering a world class visitor experience while delivering the vision and goals of the visitor destination.  Visitor expectations will be exceeded wherever possible to increase dwell time, repeat visits and the generation of new audiences so commercial targets can be met.  The post holder will ensure that the staff and volunteer teams on shift will be fully briefed, highly motivated and well trained to deliver exceptional service levels.  This role is key in maximising income and profitability as well as delivering new business opportunities.

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    The Duty Manager will support a range of specific operations as required by the Visitor Services Manager such as supporting the shop/café, museum and events. This includes leading the day to day running of these areas, stock control/ordering/cashing up as well as providing training and briefings for the daily teams (colleagues and volunteers).  This role will also have accountability for delivering safe daily operations and will report any compliance issues to the manager.

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    This post line manages a team of visitor experience staff and volunteers who works across the site, this also includes an Events Team who lead and deliver the annual activity programme. The Duty Manager will also support internal and external partnership projects based at site including events run by colleges and delivered by students of different ages and capabilities.

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    The charity has fundraising targets to achieve so the Duty Manager will play an integral part in delivering those and optimising opportunities in Stoke Bruerne.

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    The post holder will enjoy working with people, be dynamic and creative with an ambition to deliver new activities and initiatives that set new standards at the museum.

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    Working structure

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    The health and safety of our colleagues and visitors is of the highest importance and the Duty Manager will ensure the highest standards are maintained at all times, promoting the Trust’s values and behaviours. The role acts as Duty Manager on a rota basis over a flexible 7 day rota.

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    This flexibility is very important in order to be certain that we can respond to site needs when they occur. Please only apply if you are happy to work an average of 37 hours a week on a rotating shift pattern, with some emergency call out expected.

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    About the role

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    Key accountabilities:

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    • Manage a small team of staff and volunteers that will deliver excellent customer service across the site including retail, food & beverage, events, interpretation, tours and talks.
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    • To be visible when on shift, be pro-active to anticipate issues before they arrive; be meticulous with the details of how a heritage attraction should be presented each day.
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    • Embrace a sense of theatre to present a ‘performance‘ to our visitors each day – high standards in cleanliness, maintenance, interpretation, displays, activities, an amazing welcome and thank you goodbye.
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    • Support the site’s operational volunteer teams ensuring that they have an enriching experience and can work flexibly across the site.
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    • Work with a range of groups and partners including colleges to run the day to day site operations including the kitchen/café and shop.
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    • Assist the Manager to exceed the business plan objectives and KPI’s and any variations with action plans to address and variations. 
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    • Deliver activity that supports the Trust’s charitable aims and generate donations (cash and contactless).
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    • Support visitor experience programming with innovative, flexible and seasonal ranges, menus and promotional offers over a whole year, create and deliver promotional packages with local business to increase spend.
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    • Support on compliance with all relevant legislation and Trust rules including Food Hygiene standards financial management and internal procedures to minimise risk.
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    • Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors, the Trust management structures as necessary for the execution of works.
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    • Work flexibly over a 7 day rota.
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    • Always display the Trust values and behaviours.
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    • Maintain procedures that will ensure all legal, financial, maintenance and safety standards are met.  Ensure all risk assessments and method statements are in line with the Trust’s Health and Safety Policy and standards.
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    • Ensure that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.
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    About you

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    Technical:

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    • Proven experience in a similar role i.e. supervisor/team leader in a shop/café, museum and/or events environment. 
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    • Proven experience in a visitor attraction customer service environment.
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    • Direct sales experience, handling cash and the application of appropriate procedures.
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    • Budgets, forecasting and management reporting.
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    • Leading and motivating teams; directing, prioritising and delegating daily tasks. 
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    • Experience leading volunteers, desirable. 
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    General: 

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    • Valid driving licence.
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    • IT proficiency including Microsoft Office, Outlook.
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    • Ability to work flexibly, in accordance with business demands, to multitask, and prioritise work and as part of a duty rota.
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    If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk

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    We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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    What we offer

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    In addition to your annual base salary of £25,163, we also offer, a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. Our other benefits include:

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    • Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
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    • 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
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    • Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
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    • Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
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    • Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
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    • 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
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    • Free fishing facilities across our canal network.
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    All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

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  • Hydrographic Surveyor  

    - Sheffield
    Job DescriptionWe currently have an opportunity for a Hydrographic Sur... Read More
    Job Description

    We currently have an opportunity for a Hydrographic Surveyor to join our fantastic Asset Improvement team. This individual will play a key role covering all of England and Wales. 

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    This Hydrographic Surveyor will be part of a small team responsible for collecting, processing, analysing, interpreting, and presenting spatial information on the waterway environment. 

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    Location & coverage

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    Administratively based from our Leeds or Newark hubs, this vacancy will be offered on a hybrid basis, with a requirement to attend our hub spaces as and when required for team working.

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    This role will require regular travel across the Trust’s national network of reservoirs, canals and river navigations to carry out site surveys. Site work is usually carried out Tuesday-Thursday. All site visits start Tinsley Marina, Sheffield - where the team’s equipment, van and boats are stored. 

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    The regularity and distribution of travel will be discussed further at interview stage.

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    Travel: This role will require regular travel (2 - 3 days a week) across the Trust’s national network of reservoirs, canals and river navigations. Around 30 - 35 overnights away from home per year may be required. 

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    About the role

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    The Hydrographic Surveyor will assist the Senior Hydrographic Surveyor in planning and carrying out multibeam and single beam echosounder surveys of canals, rivers, reservoirs, and docks. They will be responsible for post-processing the acquired data to generate outputs for use in the wider organisation including dredging, reservoir safety and engineering.

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    The role holder will work cross functionally with others, contributing to the development and implementation of waterway asset management strategies and plans, and providing technical advice to support the Trust’s operation, maintenance, repair, and renewal of waterway assets.

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    Your key accountabilities will include

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    • Mobilisation and calibration of survey equipment. 
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    • Responsibility for undertaking hydrographic surveys, ensuring that they are completed to plan, data is reviewed, approved and recorded in the prescribed format, to the prescribed quality.
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    • Supporting others to assess the outputs from hydrographic surveys, making informed recommendations and proposals on the prioritisation of required work.
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    • Ensuring that the team’s survey equipment and boats are maintained and serviced.
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    • Engaging with the Trust‘s customers whilst surveying on the network and promote a positive image of the Trust and the work it does. Feedback comments and complaints to the relevant internal teams.
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    • Supporting internal and external enquiries associated with waterway assets. Responding as appropriate by reference to relevant information sources.
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    • Displaying the Trust values and behaviours relating to diversity, inclusion and safeguarding at all times.
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    About you

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    Whether you're building on a few years of industry experience or a more experienced professional looking for a new challenge with greater flexibility, we’re seeking a capable and motivated team player with a passion for working outdoors and travelling.

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    You will be required to drive the team’s 4x4 vehicle as well as towing boat trailers to site. During surveys there will be an expectation to operate the team’s echosounder and other survey equipment, as well as handling our fleet of small survey vessels. Full training will be provided

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    About you

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    Technical:

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    • Degree or equivalent, in relevant discipline.
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    • Proven experience in hydrographic surveying. 
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    • Proven experience of boat handling. 
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    • Proven experience of using HYPACK software or equivalent. 
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    • Knowledge and practical understanding of surveying technologies, e.g., GNSS, multibeam echosounders, sound velocity probes.
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    • Knowledge and practical understanding of GIS and other spatial information technologies.
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    • Working towards membership of relevant professional body at an appropriate level e.g., AssocRICS, TCInstCES.
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    General: 

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    • Willing to work away from home for periods of 2-3 days.
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    • Demonstrable experience in cross-functional working, delivering performance. 
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    • Experience in the delivery of excellent customer service standards.
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    • Able to communicate with technical staff and external contacts.
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    • Able to support other areas of the business in an appropriate manner, taking account of overall business priorities.
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    • Able to provide a good standard of written communication and proven ability to present technical data to non-technical audiences.
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    • Good understanding of Trust Health and Safety requirements.
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    • Full, valid UK driving licence with a minimum of 3 years of driving experience.
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    If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk

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    We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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    What we offer

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    In addition to your annual base salary of £36,250 - £38,875 (depending on experience), we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:

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    • Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
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    • 25 days paid holiday (plus paid Bank Holidays), increasing with years of service to up to 30 days after 5 years, plus holiday purchase scheme.
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    • Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
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    • Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
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    • Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
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    • 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
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    • Free fishing facilities across our canal network.\n\t

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  • Heritage Advisor  

    - Birmingham
    Job DescriptionLocation: Home working with reporting locations of Birm... Read More
    Job Description

    Location: Home working with reporting locations of Birmingham or Newark. Candidates should be based in the Midlands or within reasonable travelling distance, as the role involves frequent travel across the region.

    Hours: 30 hour per week, part time

    Closing date: 31st of August

    Interview Date: 18th of September. Interviews will be held face to face in Birmingham

     

    We're the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

     

    We currently have an opportunity for an experienced Heritage Advisor to join our Heritage (Midlands) Team, part of the Heritage and Collections team, contributing heritage expertise to works in the Midlands. 

     

    The aim of the Heritage and Collections team is to support the work of the Trust as a whole, while conserving and enhancing the heritage of the inland waterway network. Finding simple and innovative solutions of work to ensure that the modern-day use of the waterways, their historical importance, the Trust’s legal obligations and strategic priorities are met through sustainable development, conservation and enhancement of the built environment.

     

    Working alongside the Heritage Team Manager (Midlands), you will provide technical support on heritage issues to colleagues in a number of  teams including asset engineers, geotechnical specialists, project managers, contract managers, contractors, community engagement managers and the communications team. The role will include reviewing environmental appraisals, advising on planning requirements and mitigation and liaison with conservation officers and heritage stakeholders.

     

    See our network here (https://canalrivertrust.org.uk/enjoy-the-waterways/canal-and-river-network)


    This role involves providing technical advice and support to other teams within the region.  The key skills needed for the role will have been gained within the infrastructure or built heritage regulatory sectors. 

     

    The role also involves stakeholder and community engagement, and being able to communicate at a range of levels is an essential skill. 


    Key accountabilities:

    • Provide informed advice, guidance and support to the Trust departments, covering heritage assets and the wider historic environment to ensure high standards of repair and conservation.
    • Support the delivery of heritage policy and projects.
    • In line with internal consultation and referral procedures, provide informed advice to the National Spatial Planning Team on relevant consultations, the identification of local assets for protection through local planning policies, and the impact and acceptability, in relevant legal and policy terms of third party development proposals on designated and non designated waterway heritage assets.
    • Perform research, site visits, assessments and recording of heritage assets, identify impacts on the historic environment and report heritage incidents.
    • Negotiate heritage consents, monitor heritage works, demonstrate best conservation practice and ensure works are legally compliant, to safeguard the reputation of the Trust.
    • Deliver awareness-raising training, toolbox talks and facilitate practical training for the Trust staff, volunteers, contractors and stakeholder or community groups.
    • Work with the Trusts fundraising and Enterprise teams to help secure additional resources for the Trust.
    • Work with volunteers within their area of expertise. Act as focal point with specific knowledge of a heritage specialism for the Trust.
    • Commission and instruct heritage consultants to carry out specified works or written heritage assessments, surveys or other reports as required for the Trust projects or works.
    • Comply with international, national and the Trusts heritage policy and standards to ensure the Trusts heritage advice and support service is up to date and effective.
    • Use the Trusts business systems and ensure all relevant information and heritage reporting data is input in a timely, consistent and accurate manner.
    • Display the Trust values and behaviours at all times.
    • Ensure diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviours, practices , actions or decisions that are counter to the objectives of the Trusts policies and behaviours.

    About you:


    This role is based with our Heritage and Collections team, and we are looking for someone with experience of working within the heritage sector, who has a high level of expertise in practical and regulatory aspects of built heritage conservation and underpinning this, real passion for the subject. Our successful applicant may previously have worked in roles including local authority conservation officer or for a third sector heritage organisation, heritage regulator or consultancy.  The Trust recognises that waterways heritage is a vital aspect of the user experience and so the successful candidate will be able engage with stakeholders at all levels using excellent communication skills.

     

    Heritage:

    • Degree or Postgraduate qualification (PG Dip,MA, MSc, PhD) in heritage conservation or equivalent in heritage discipline. 
    • Full membership of professional institute (IHBC, ClfA, RTPI, RICS)  or associate membership is strongly desired. 

    Technical:

    • Experience of working in an historic environment and dealing with heritage assets.
    • An interest in historic waterways, historic vessels or industrial archaeology. 
    • Proven experience in application of specialist knowledge within a business environment.
    • Ability to interact effectively with individuals and bodies in the heritage sector.
    • Ability to perform research, assessment and recording of heritage assets.
    • Expert and current knowledge of heritage legislation and guidance for England.
    • Ability to evaluate and comment on design and development proposals for heritage assets.
    • Working knowledge of conservation principles and philosophy and of historic building construction and appropriate methods of conservation and repair.
    • Able to analyse and identify impacts of proposals and develop appropriate mitigations and controls.
    • Able to influence/ negotiate effectively with internal and external stakeholders.

    General:

    • Good communicator to a range of audiences, ability to adapt style and content as appropriate to audience. 
    • Effective IT skills - familiar with and adept in working in a variety of media including GIS skills. 
    • Considers Health & Safety in all aspects of work. 
    • Driving is integral to the role - driving licence is essential and use of your own vehicle.

    If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk


    We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.


    What we offer:

    In addition to your annual salary of £26,293 + £3,795 per annum Car Cash Allowance, (based on 30 hours per week),we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found all of which can be found here (https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits).  

      

    Internal applicants will be offered the position in line with our secondment policy. Further information can be found by contacting the recruitment team. 

    Other benefits include:  

    • 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years. 
    • Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
    • Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters.
    • Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme.
    • Expansive maternity/paternity provisions.
    • Progressive access to learning tools and CPD.
    • 2 days paid volunteering leave, volunteering for local community project work. 
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