About the roleWe’re looking for a Smart Meter Health Analyst to act as a subject matter expert for smart meter commissioning, DCC Adapter processes, and smart data outputs. This is a highly analytical, operationally focused role where you’ll bridge the gap between field operations, back-office teams, IT, and data to improve commissioning efficiency, compliance, and overall performance.You’ll play a key role in analysing smart meter health data, identifying root causes of issues, driving process improvements, and supporting business decision-making through insight-led reporting. This role is ideal for someone with strong smart metering experience who enjoys problem-solving, continuous improvement, and working cross-functionally in a fast-paced environment.Key responsibilitiesAct as the SME for DCC Adapter processes, smart commissioning data, and post-installation workflowsOptimise post-visit and commissioning processes, ensuring Adapter updates are effectively managed and communicatedMonitor and analyse smart meter commissioning data to identify trends, anomalies, and improvement opportunitiesLead root cause analysis for Service Request failures across Install & Commission (I&C), Change of Supplier (CoS), and BAU activities (e.g. firmware updates)Support compliance and performance of energy supplier smart data processes, ensuring continuous improvementCollaborate with Data teams to define dashboards, KPIs, and reporting (e.g. SR performance)Work closely with IT and systems teams to improve Adapter-related tools, platforms, and system stabilityDocument and refine end-to-end commissioning processes, ensuring alignment with DCC, SEC, and regulatory standardsAssess and manage supplier-specific process issues, including Adapter vendors and third-party commissioning partnersSupport the CMS Management team with data interrogation and insight to inform operational and strategic decisionsTrack system and software performance against contractual SLAs, driving optimisationContribute to continuous improvement and change management, including business cases with cost/benefit analysisConfidently present insights and recommendations to senior leaders, stakeholders, and suppliersDeliver training and maintain documentation for new and existing colleagues, in line with document control proceduresWhat you’ll bringEssential experience & knowledgeProven experience in smart metering, utilities, or energy operations, ideally within commissioning environmentsStrong understanding of smart meter commissioning processes, including Adapter updates and post-install workflowsExperience in data analysis, reporting, and dashboard development (e.g. Power BI, Tableau or similar)Solid knowledge of industry data flows (DCC, metering, supplier data) and their impact on compliance and performanceDemonstrated experience in process improvement, root cause analysis, and change managementExcellent communication skills with the ability to translate technical detail for non-technical stakeholdersDesirable experienceKnowledge of UK energy regulatory frameworks (e.g. Ofgem, DCC, SEC)Experience with IT systems, ticketing platforms, and workflow toolsBackground in product management or product lifecycle ownershipExperience leading cross-functional initiatives or complex operational projectsKey behavioursMethodical, logical, and detail-oriented with a high level of accuracyCollaborative and adaptable, able to work across multiple teamsSelf-motivated, enthusiastic, and comfortable working in a changing environmentConfident presenting insights and influencing decisions at senior levelBenefitsNon-contractual annual bonus based on company and personal performance of your annual salary. 25 days annual leave, increasing to 30 days with yearly service + 8 bank holidays + day off on your birthday.Enhanced maternity & paternity pay.Life assurance x4 of your basic salary.Pension plan - Calisen will double your personal contribution into the scheme up to a maximum of 7% of your gross salary. Access to a 24/7 Employee Assistance Plan Helpline.My Rewards Platform: Discounts from hundreds of top retailers, just for being part of the team.Electric Vehicle Salary Sacrifice SchemeWhy join us?You’ll be joining a business at the heart of the UK smart metering landscape, where your insight and expertise will directly improve operational performance, compliance, and customer outcomes. This role offers the opportunity to shape processes, influence change, and make a measurable impact across smart metering operations.Please note: All successful candidates must pass a criminal record check, provide us with 5 years’ work references, and prove their eligibility to work in the UK.
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