Information Technology Manager - London Located in Knightsbridge on the edge of Hyde Park,Bvlgari Hotel London represents the very best of modern luxury - where Italian artistry, refined service and attention to detail define every guest experience. Since opening in 2012, the hotel has set the benchmark for luxury hospitality in London, supported by a team committed to delivering exceptional service at every level. We are seeking an enthusiastic and accomplished IT Manager to join our team - a role that keeps the technology at the heart of the hotel running seamlessly and reliably, so that every guest and colleague experience unfolds exactly as it should. Reporting to the Director of IT, you will take ownership of the day-to-day operation of the hotel's information technology systems, ensuring that all hardware, software and network infrastructure is maintained, secure and performing at its best. This is a role for someone who takes quiet pride in getting things exactly right - as comfortable resolving a complex network issue as setting up the audio-visual for a private screening or supporting a colleague at the service desk. Key Responsibilities Managing the day-to-day operation of the hotel's IT systems, infrastructure and services, ensuring everything is maintained, updated and performing at its best Providing technical support to colleagues and guests across the hotel, acting as a key escalation point for complex issues Supporting and overseeing audio-visual services for meetings, conferences, screenings and events, including those held outside business hours Maintaining the reliability, security and efficiency of all network, server and telephony infrastructure Supporting hospitality-critical systems including Opera PMS and Point of Sale, alongside Microsoft 365 administration and desktop support Working closely with the Director of IT on system management, projects and continuous improvement Coordinating with suppliers, contractors and third-party support providers, and maintaining service desk activity, documentation and inventory control What We Are Looking For You will bring solid experience in IT management or senior technical support - ideally within hospitality or a similarly fast-paced, service-led environment - paired with genuinely strong hands-on ability. You can diagnose and resolve complex issues calmly across multiple platforms, and you understand that in a luxury environment, how you do something matters as much as what you do. In-depth knowledge of audio-visual systems, including equipment setup, troubleshooting and live event support Strong networking expertise, including VLAN configuration, switching, routing and command-line interface (CLI) Good understanding of firewall technologies, security principles and network access controls Solid server administration and infrastructure support experience Good understanding and support experience of VoIP telephony systems Experience supporting Opera PMS and Point of Sale (POS) systems within a hospitality environment Strong Microsoft 365 / Office 365 administration and support experience Proven desktop and laptop support, including hardware, software, imaging, deployment and troubleshooting Experience of cinema or entertainment venue technology is a welcome advantage, though not a requirement Excellent customer service skills, with the ability to support both guests and colleagues Strong documentation, communication and organisational skills, with a proactive, solutions-focused approach Willingness to join an on-call and standby rota, with flexibility around screenings, conferences and events when required Good written and spoken English, with eligibility to work in the UK Why Join Bvlgari Hotel London At Bvlgari Hotel London, you will be part of a team that is committed to excellence, professionalism and continuous development. In this role, you will contribute directly to the performance and reliability of the hotel's technology, supporting both operational success and guest satisfaction. We offer a competitive salary and benefits package, a collaborative working environment, and the opportunity to develop your career within a globally recognised luxury brand. Bvlgari Hotel London - delivering excellence through precision, service and expertise.
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