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BUUK Infrastructure
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  • Category Manager  

    BUUK Infrastructure
    - Suffolk
    Apply Now
    At BUUK Infrastructure, our vision is to be the leading utility partne... Read More
    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Category Manager (Outsourced Construction) who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role The Procurement Category Manager Outsourced Construction will lead the category strategy, sourcing, supplier management, and commercial delivery for all Group spend relating to all externally delivered construction works. This includes civils, utilities installation, reinstatement, jointing, metering, and related specialist services required to deliver new connections. This role will ensure safe, high-quality, compliant, and cost-effective delivery that supports the Groups operational targets, customer commitments, and regulatory obligations. You will act as the commercial business partner to the Construction, Engineering, Design, Commercial and Finance leadership teamsdriving procurement excellence, ensuring robust governance, and enabling supplier innovation to support both operational and strategic business objectives. Your key responsibilities are Collaboratively develop and implement multiyear outsourced construction category strategies aligned to the Groups growth plans, delivery models, and regulatory environment. Conduct market analysis, benchmarking, and supply chain risk assessments. Lead competitive sourcing events (RFPs, RFQs, negotiations) across civil engineering services, utilities installation, reinstatement, specialist contractors, jointing teams, and multi-utility construction partners to secure high-performing delivery partners. Conduct market analysis, cost benchmarking, and supply chain risk reviews. With stakeholder partners, drive commercial optimisation across framework agreements, Major-Project Contracts and Bespoke Engineering contracts. Own strategic supplier relationships with key construction partners, ensuring safe working, high-quality outputs, regulatory compliance, and strong delivery performance. Manage contract lifecycles, renewals, performance reviews, KPIs, commercial change controls, and risk mitigation. Partner closely Construction, Engineering, Design, Commercial and Finance teams to understand delivery needs, capacity challenges, and programme requirements. Translate business needs into robust procurement strategies that secure capacity, manage risk, and improve efficiency. Maintain strong controls around spend visibility, contractual documentation, and audit readiness. Monitor supplier risk, including safety performance, compliance against technical Read Less
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  • Credit Controller  

    BUUK Infrastructure
    - Cardiff
    Apply Now
    At BUUK Infrastructure, our vision is to be the leading utility partne... Read More
    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Credit Controller who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role As a Credit Controller for BU-UK, you will play a vital role in managing and fostering strong financial relationships with developers, ensuring seamless account management and timely payments. By combining your attention to detail and exceptional communication skills, you will ensure efficient credit control, and the resolution of business account queries to maintain healthy cash flow. Your proactive and customer-focused approach will help build trust with developers while contributing to the companys financial stability and success. Your key responsibilities are Chasing overdue invoices and payments via telephone and email to ensure debts are recovered promptly, reducing financial risk and allowing the company to continue providing exceptional service to our customers. Agreeing payment terms and conditions with clients on credit arrangements, setting clear and open expectations of payment deadlines while strengthening business relationships. Managing internal and external debt payment queries through strong communication skills to ensure fast resolution and operational efficiency. Negotiating fair repayment plans to support our business customers with their debt, ensuring stable cash flow and preserved relationships. Pro-actively identifying potential issues which could cause customers to fall into bad debt, liaising with stakeholders to find a prompt resolution. Keeping detailed records of collection activities and conversations to aid in dispute resolution and audit preparedness. Demonstrate a commitment to fostering a collaborative and supportive environment, going above and beyond to aid colleagues in achieving professional goals. Experience/Knowledge Experience building strong relationships with clients while handling sensitive payment discussions professionally. Experience handling and resolving payment disputes and customer queries effectively. Knowledge of financial tools like Excel for managing accounts and reporting. Awareness of how timely payments affect a companys financial health and operations. Abilities/Skills Ability and desire to deliver the highest quality support to customers. A drive to achieve targets and deadlines. Strong negotiation and interpersonal skills for dealing with challenging conversations about overdue payments. Able to work independently and make decisions. A desire to help others, with a willingness and ability to take ownership of issues through to resolution. A positive, friendly, and pro-active attitude. Flexible and adaptable with the ability to interact with all types of customers. Well-developed organisation skills with the ability to multitask. A passion and motivation for working to individual and team targets. Attention to detail, with strong written and communication skills. Ability to work well as part of a dynamic team. Ability to analyse debtor reports, identify trends, and create forecasts to aid in decision-making. A keen eye for discrepancies in accounts, ensuring accuracy in financial transactions. Desirable Proven experience in managing customer accounts, chasing overdue payments, and handling outstanding debts. Knowledge of invoicing and managing credit accounts. Familiarity with the utility industry credit practices and financial regulations. Understanding of credit laws, data protection regulations, and compliance standards. Basic understanding of bookkeeping, account reconciliation, and financial reporting. Advanced Skills and/or qualifications of Microsoft office suite. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. TPBN1_UKTJ Read Less
    Apply Now

  • Apprentice Water Field Technician (Kent)  

    BUUK Infrastructure
    - Greater London
    Apply Now
    At BUUK Infrastructure, our vision is to be the leading utility partne... Read More
    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Apprentice - Water Field Technician (Kent area) who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role As an Apprentice Water Field Technician, you will work alongside experienced field technicians to learn the skills and knowledge required to maintain and operate clean water network assets. Youll develop practical expertise in valve operations, leakage detection, network flushing, meter reading, and the auditing of newly constructed clean water infrastructure. This role offers hands-on field experience supported by structured technical training, leading to industry recognised qualifications. Your key responsibilities are Assist with routine maintenance and inspections, being a site presence to liaise with office-based teams to address issues and incidents as they arise. Support Senior Field Technicians in valve operations for isolation and network maintenance. Undertake basic asset management tasks, such as meter exchanges, customer queries and crossed meters. Respond to incidents, and in situations where trained, isolate problems. In such instances report and make safe were practicable. Liaise with external contractors and respond to customer queries/complaints. Assist with auditing newly constructed water assets, ensuring installations meet design standards and operational requirements. Ensure that the quality and integrity of the network is maintained. Undertake leakage detection and pressure monitoring. Undertaking Regulatory Drinking Water Quality samples. Effectively manage work schedule, calls, administration and inventory ensuring you optimise your time and delivery against the metrics set within the business. Attend and successfully complete all required classroom and on-the-job training modules. Qualifications Minimum grade 5/C in GCSE Science Read Less
    Apply Now

  • Customer Service Advisor  

    BUUK Infrastructure
    - Cardiff
    Apply Now
    At BUUK Infrastructure, our vision is to be the leading utility partne... Read More
    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Customer Services Advisor who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Our modern contact centre office is based in the centre of Cardiff, a close walk from both train and bus links, along with many shops and cafes. We currently have a rota to cover our opening hours (8am - 8pm, Monday - Friday, 9am - 5.30pm Saturdays, Sundays and Bank Holidays). You will need to be available to start employment and complete a 4 week mandatory training programme from 01 September 2026. Purpose of this role To deliver consistently high-quality service to customers across multiple utilities, earning their long-term loyalty to BUUK Infrastructure. To respond to customer enquiries and resolve issues promptly and efficiently. To offer information about products and services, process orders, take payments, handle complaints, and assist with technical troubleshooting. To put our customers needs at the heart of everything we do. Your key responsibilities are To answer customer queries across multiple contact channels, within set timescales and quality measures, ensuring customer needs are met to a high standard whilst keeping us compliant with industry regulations. Represent the company positively, having helpful and meaningful conversations with our customers. Endeavour to achieve first contact resolution at every possible opportunity by delivering expectational customer service. Ensure we meet our customers needs as efficiently as possible and keep customer effort low by keeping our promises. To assist with inbound sales enquiries and new sign-ups for all our retail brands, in addition sign up potential new Sky customers with Sky TV as the opportunities arise and where it benefits our customers. To actively encourage our customers and potential customers to take part in our customer satisfaction surveys. To achieve superior customer service, we need to listen to our customers and act upon their feedback. To ensure customer records are updated accurately and in a timely manner, to support the customer going forward and help the business to understand our customers needs. To actively take part in our quality model and coaching sessions and undertake self-evaluation, because your continuous improvement and development is important to us. Be responsible for your own performance and behaviour, ensuring that all work is submitted or completed within the targeted deadline. Identify vulnerable customers and offer appropriate support to meet their needs. Adapting to ensure any interactions are low effort and high-quality customer service. Work as part of a team, being courteous and friendly to your co-workers, managers, customers and positively affect everyone around you. Being a positive influence on your colleagues. Contribute to a lively and welcoming office environment by putting egos aside and working together as a supportive, team-driven group. Qualifications GCSE Maths and English or equivalent. Experience/Knowledge Experience of working with customers or members of the public. Abilities/Skills Ability and desire to deliver the highest quality support to customers. High level of accuracy in processing customer information, orders and payments. Excellent communication skills with the ability to engage with customers Excellent listening skills with the ability to build rapport and empathise with customers. A desire to help others, with a willingness and ability to take ownership of issues through to resolution. A positive, friendly and pro-active attitude. Flexible and adaptable with the ability to interact with all types of customers. Well-developed organisational skills with the ability to multitask and meet targets. A passion and motivation for working to individual and team targets. Ability to work well as part of a dynamic team as well as being able to work independently. Desirable A level or NVQ equivalent. An understanding of the utilities industry or experience working for a utility provider. Resolving customer complaints and turning negative experiences into positive outcomes. Ability to use Microsoft Office programmes or equivalent. Conditions of Employment You are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to handling and processing sensitive customer data. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. TPBN1_UKTJ Read Less
    Apply Now

  • Network Planning Administrator  

    BUUK Infrastructure
    - Suffolk
    Apply Now
    At BUUK Infrastructure, our vision is to be the leading utility partne... Read More
    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. GTC, part of the BUUK Infrastructure Group, are looking for Network Planning Support who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role To provide support to the network planning analyst and asset management team in the handling of network queries, monitoring and analysing the performance and condition of electricity network assets, and working with commercial and end user customers to facilitate their requests safely and effectively. Your key responsibilities are This role will support on the analysis of GTCs electricity network assets monitoring the performance and condition of the network in order to determine requirements for maintenance, reinforcement and remedial works as required. It will include working with end customers in relation to technical queries in relation to the management of GTCs network, including noise, voltage and Electro-Magnetic Field (EMF) complaints. To support the monitoring and handling faults assigned to the asset management team, including but not limited to noise, voltage and Electro-Magnetic Field (EMF) complaints. To provide efficient updates to GTC End user customers in relation to faults to reduce complaints and queries received into the Electricity Department. Quoting and organising GTC operatives to attend where required. Creating handover packs and raising of purchase orders to support the network planning workflows. Reviewing and processing asset error reports to ensure records are up to date. An opportunity to undertake Standby Duties within the Communications team. Any other duties as required by the manager. Qualifications GCSE or equivalent English, Maths and a Science. Experience/Knowledge Experience in communicating well with individuals at all levels and engaging with customers. Experience with Microsoft programmes including Word, Excel and PowerPoint. Abilities/Skills Excellent verbal and written communication skills including excellent telephone manner. Strong attention to detail for keeping accurate records and processing invoices. Ability to work independently as well collaborate as part of a team. Desirable A-Levels or equivalent. Knowledge of health and safety legislation or electricity distribution industry. Ability to identify process improvements. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. TPBN1_UKTJ Read Less
    Apply Now

  • Apprentice Water Field Technician  

    BUUK Infrastructure
    - Essex
    Apply Now
    At BUUK Infrastructure, our vision is to be the leading utility partne... Read More
    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Apprentice - Water Field Technician (Essex area) who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. The successful candidate will ideally be situated in the Chelmsford/South Essex area, but we will consider applications from the whole of Essex. Purpose of this role As an Apprentice Water Field Technician, you will work alongside experienced field technicians to learn the skills and knowledge required to maintain and operate clean water network assets. Youll develop practical expertise in valve operations, leakage detection, network flushing, meter reading, and the auditing of newly constructed clean water infrastructure. This role offers hands-on field experience supported by structured technical training, leading to industry recognised qualifications. Your key responsibilities are Assist with routine maintenance and inspections, being a site presence to liaise with office-based teams to address issues and incidents as they arise. Support Senior Field Technicians in valve operations for isolation and network maintenance. Undertake basic asset management tasks, such as meter exchanges, customer queries and crossed meters. Respond to incidents, and in situations where trained, isolate problems. In such instances report and make safe were practicable. Liaise with external contractors and respond to customer queries/complaints. Assist with auditing newly constructed water assets, ensuring installations meet design standards and operational requirements. Ensure that the quality and integrity of the network is maintained. Undertake leakage detection and pressure monitoring. Undertaking Regulatory Drinking Water Quality samples. Effectively manage work schedule, calls, administration and inventory ensuring you optimise your time and delivery against the metrics set within the business. Attend and successfully complete all required classroom and on-the-job training modules. Qualifications Minimum grade 5/C in GCSE Science & Maths. A Levels (or equivalent) in Science, Maths & English. Experience/Knowledge Customer service or experience of working as part of a team. Abilities/Skills Willingness to learn and undertake required training modules. Willingness to travel to different sites and work in external environments. Excellent communication skills. Conditions of Employment You are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to going into customers homes. You will hold a driving licence. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. TPBN1_UKTJ Read Less
    Apply Now

  • Customer Experience Analyst  

    BUUK Infrastructure
    - Suffolk
    Apply Now
    At BUUK Infrastructure, our vision is to be the leading utility partne... Read More
    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Customer Experience Analyst who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role The Customer Experience Analyst will partner with business units across BUUK to translate customer insight into actionable improvements. Using customer listening data, analytical techniques, and journey-mapping methodologies, the role will identify opportunities to enhance customer journeys and support the wider organisation in embedding customer-centric decision making. Your key responsibilities are Undertake business partnering with key stakeholders and journey owners across BUUK to help the wider business understand the voice of the customer, end-to-end journeys and opportunities for improvement. Analyse customer feedback, behavioural data and journey performance metrics to identify trends, pain points and improvement opportunities. Visualise and report on both qualitative and quantitative customer insight findings. Conduct deep dives, process reviews and define current and future-state journeys using established customer experience methodologies. Lead and coordinate customer journey mapping activities across the Group. Facilitate workshops and collaborative mapping sessions to identify experience gaps and co-design improvements. Ensure that customer-centric changes are evidence-based, practically deliverable and positively impact customer outcomes. Measure and clearly articulate the benefits and results of implemented improvements. Build and maintain positive relationships with internal and external stakeholders to support the adoption of customer-led improvements. Deliver primary and secondary research including surveys, interviews, focus groups and benchmarking activities. Attend external forums and industry events to ensure BUUK remains informed of emerging CX trends, tools and technologies. Qualifications Post-16 Qualification within an analytical field or subject. Experience/Knowledge Experience analysing customer feedback, performance data or research data. Knowledge of Customer Experience frameworks (e.g. journey mapping, Voice of the Customer methodologies).Understanding of qualitative and quantitative research techniques. Experience presenting insights to senior managers and directors. Ability to work effectively across multiple business areas and stakeholder groups. Abilities/Skills Excellent analytical skills with the ability to interpret large and complex datasets. Outstanding attention to detail and accuracy. Strong communication skills with the ability to convey insight clearly and persuasively. Facilitation skills for workshops and mapping sessions. Ability to translate insight into actionable recommendations. Curious, proactive and comfortable challenging existing approaches. Able to manage multiple priorities in a fast-paced environment. Desirable Degree or equivalent in analytics, data science, business, psychology or a related discipline. Professional qualification in Customer Experience (e.g. CCXP) or process improvement (e.g. Lean/Six Sigma). Experience designing and delivering customer research programmes. Track record of delivering improvements based on customer insight. Experience in utilities or other regulated industries. Experience using journey management, VoC or customer research platforms. Experience using journey mapping tools (e.g. Canva). Experience using BI or data visualisation tools (e.g. Power BI) What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. TPBN1_UKTJ Read Less
    Apply Now

  • Water Field Technician  

    BUUK Infrastructure
    Apply Now
    Job Description /n At BUUK Infrastructure, our vision is to be the l... Read More
    Job Description /n At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. /n We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. /n We are looki... /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n ZIPC1_UKTJ Read Less
    Apply Now

  • Apprentice Water Field Technician  

    BUUK Infrastructure
    - Essex
    Apply Now
    At BUUK Infrastructure, our vision is to be the leading utility partne... Read More
    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Apprentice - Water Field Technician (Essex area) who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. The successful candidate will ideally be situated in the Chelmsford/South Essex area, but we will consider applications from the whole of Essex. Purpose of this role As an Apprentice Water Field Technician, you will work alongside experienced field technicians to learn the skills and knowledge required to maintain and operate clean water network assets. Youll develop practical expertise in valve operations, leakage detection, network flushing, meter reading, and the auditing of newly constructed clean water infrastructure. This role offers hands-on field experience supported by structured technical training, leading to industry recognised qualifications. Your key responsibilities are Assist with routine maintenance and inspections, being a site presence to liaise with office-based teams to address issues and incidents as they arise. Support Senior Field Technicians in valve operations for isolation and network maintenance. Undertake basic asset management tasks, such as meter exchanges, customer queries and crossed meters. Respond to incidents, and in situations where trained, isolate problems. In such instances report and make safe were practicable. Liaise with external contractors and respond to customer queries/complaints. Assist with auditing newly constructed water assets, ensuring installations meet design standards and operational requirements. Ensure that the quality and integrity of the network is maintained. Undertake leakage detection and pressure monitoring. Undertaking Regulatory Drinking Water Quality samples. Effectively manage work schedule, calls, administration and inventory ensuring you optimise your time and delivery against the metrics set within the business. Attend and successfully complete all required classroom and on-the-job training modules. Qualifications Minimum grade 5/C in GCSE Science Read Less
    Apply Now

  • Senior Service Desk Analyst  

    BUUK Infrastructure
    - Suffolk
    Apply Now
    At BUUK Infrastructure, our vision is to be the leading utility partne... Read More
    At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a fixed term position until 30 May 2027 Purpose of this role Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service Desk Team Leader. To ensure efficient resolution of escalated incidents, contributing to impeccable customer service and a can do attitude to all levels of the business whilst working as part of a diverse and dynamic team. Your key responsibilities are Help and mentor the Service Desk team members, through sharing experience and knowledge. Triage and allocate Service Desk tickets and help the Team by organisation of resources where appropriate. Give advice and support on IT-related issues, ensuring the effective management of all incidents and service requests through the appropriate communication methods. Handles security incidents, focus is overseeing BAU and how this is distributed across the team. Providing excellent customer service via the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users using BUUK systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes Read Less
    Apply Now
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