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Business Stream
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  • Resource and Planning Analyst  

    - Midlothian
    -
    About the roleWe are seeking an energetic, enthusiastic, and determine... Read More
    About the roleWe are seeking an energetic, enthusiastic, and determined individual with proven experience in using workforce planning tools, preferably Verint, to create and manage resource plans that align with demand forecasts. Additionally, experience in workload forecasting is essential, along with a background in Front Office and Back Office planning.As a member of our Resourcing Team, you will support the Resource & Planning Manager in implementing and delivering a top-tier Resource & Planning capability across all customer operational activities as required by the Business Stream. Your responsibilities will include developing a robust operational and staffing plan to ensure that our business can meet and deliver our customer service levels across various channels, including voice, web chat, and non-voice contact.About youWe are seeking an individual who understands contact centre productivity measures and key performance indicators (KPIs). This role involves measuring efficiency and productivity while identifying opportunities to enhance customer satisfaction and meet performance targets across all customer operational activities.The ideal candidate will proactively anticipate potential delivery issues and efficiently adjust plans to address the demands of the customer operation. You should have experience using planning tools and management information (MI) to inform decision-making and propose alternative solutions.The role requires effective collaboration with all operational teams to achieve our business priorities. Experience in managing and supporting third-party suppliers is a plus.Strong Excel skills are essential, including the ability to use macros, complex formulas, databases, and VBA to create meaningful management information. You should possess excellent planning and organizational skills, as well as high standards of written and verbal communication, with the ability to problem-solve and develop solutions effectively.What's in it for you?You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.Salary up to £34,000 plus bonus up to 20%Attractive pension plan31 days annual leave and six bank holidaysMonday to Friday based in our office within Edinburgh Park.Subsidised staff restaurant and free gym membership Employee discountsSalary sacrifice schemes including electric vehicles and cycle to workWhy we're the right fitWe're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.Who we areBusiness Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.How to make this job all yoursWe're looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the top of this page and send us a copy of your CV. The closing date for applications is Wednesday 1 October 2025.A Disability Confident Committed Employer If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively. Read Less
  • Key Customer Case Owner  

    - Midlothian
    -
    Passionate about delivering outstanding service?This is your chance to... Read More
    Passionate about delivering outstanding service?This is your chance to make a real impact! Join us at Business Stream and become a key player in supporting some of our highest-profile and most valued customers across the UK.We're on the lookout for someone who thrives on building great relationships, turning challenges into opportunities, and making every customer interaction count. If you're driven, people-focused, and love working as part of a supportive team - this could be the role for you.Why you'll love it here:You'll be the trusted partner our customers rely on, making sure they only need to contact us once to get things done.You'll use your brilliant communication skills to engage with all kinds of stakeholders - adapting your style to suit the situation.You'll take ownership, set clear expectations, and keep customers in the loop with proactive updates.You'll collaborate across the business to make sure every enquiry is resolved quickly and effectively.If providing exceptional service comes naturally to you - and you're excited by the idea of working with some of the UK's most important customers - we'd love to hear from you!What's in it for you?You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.Starting salary of £25,300, increasing to £27,825 once training and probation are complete (usually 12 months).Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.10% annual bonus potentialAttractive pension plan31 days annual leave and six bank holidays.Subsidised restaurant, coffee shop and free gym membershipEmployee discountsWhy we're the right fitWe're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.Who we areBusiness Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.How to make this job all yoursWe're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Wednesday 24 September at 5pm.A Disability Confident Committed employerIf you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too. Read Less
  • Regulation and Compliance Manager  

    - Midlothian
    Shape the standards. Safeguard the business. Drive continuous improvem... Read More
    Shape the standards. Safeguard the business. Drive continuous improvement.Are you ready to help build a culture of trust, integrity and compliance? We're looking for a Regulation and Compliance Manager who can go beyond ticking boxes - someone who thrives on making sure compliance is not just followed, but embraced as part of how we do business.In this role, you'll:Be our compliance champion - keeping us ahead of legislative changes and making sure we always meet (and exceed) regulatory standards.Take control of risk - creating smart systems that identify and manage risks before they become issues, with a proportionate, risk-based approach.Own continuous improvement - from risk assessments and audits to compliance reports and strategy, you'll keep raising the bar.Drive TPI compliance - leading on Third Party Intermediary governance, working hands-on with finance, procurement and the Commercial Director to make sure everything runs with integrity.Keep governance strong - making sure all our company-wide policies are up-to-date, relevant and fully embedded across the business.Support the board - coordinating policy reviews, risk updates and compliance reporting to keep decision-makers informed and confident.This is your chance to make a real difference - shaping how we manage risk, guiding the business through change, and ensuring we continue to operate with transparency and trust.If you're a natural problem-solver with a sharp eye for detail and the confidence to influence at every level, this is the perfect next step in your compliance career.Join us and lead the way in compliance excellence.About youWe're looking for someone who knows how to make compliance work in a real-world business setting. You'll have experience building and delivering compliance frameworks or regulatory strategies, and you'll be confident in managing risk through practical, proportionate controls. You'll be comfortable working with senior teams, shaping governance priorities and making complex regulations clear and actionable. Strong analytical skills are key, but just as important are your communication and influencing skills - you'll be able to explain what's needed in a straightforward way, inspire others to take compliance seriously, and help steer both our business and the wider market in the right direction.What's in it for you?You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.A competitive salaryWorking hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.20% annual bonus potentialAttractive pension plan31 days annual leave and six bank holidays.Subsidised restaurant, coffee shop and free gym membershipEmployee discountsWhy we're the right fitWe're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.Who we areBusiness Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.How to make this job all yoursWe're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 29 September at 5pm.A Disability Confident Committed employerIf you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too. Read Less
  • People & Development Consultant  

    - Edinburgh
    Job description: Are you a people champion? Are you looking for a new... Read More
    Job description: Are you a people champion? Are you looking for a new challenge to work on an exciting people agenda? About the role As one of two People and Development Consultants reporting to the Senior People Operations Manager, you will be part of the People team who will drive the implementation and delivery of best in class people management operations, processes and procedures. You will work collaboratively with the wider People & Development team across the full employee life cycle, including recruitment and onboarding, colleague engagement, employee relations, organisational design, learning and development, health and wellbeing, policy development, performance management, diversity and inclusion, pay and reward, talent management and succession planning. About you You will have previous experience working with and advising line managers at all levels, with the ability to manage all employee relations cases within your allocated business area, in a sensitive and pragmatic way to achieve a balance between being an employer of choice and commercial interests. You will bring a significant breadth of knowledge on commonly used people concepts, best practices, and procedures in both employee relations and talent acquisition. You will be confident working autonomously and will be able to prioritise competing demands. You will have excellent verbal and written communication skills and be confident to communicate at all levels with the ability to handle sensitive information discreetly and confidentially. What’s in it for you? You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary up to £44,000 plus bonus up to 20% Attractive pension plan 31 days annual leave and six bank holidays Monday to Friday based in our office within Edinburgh Park. Subsidised staff restaurant and free gym membership Employee discounts Salary sacrifice schemes including electric vehicles and cycle to work Why we’re the right fit We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. The closing date for applications is Friday 19 September 2025.  A Disability Confident Committed Employer If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively. Desired skills: Read Less

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