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Burberry
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  • Service Management Architect/ Solution Architect  

    - Leeds
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpo... Read More
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSEThe SIAM Solution Architect defines, designs, and governs end to end Service Management solutions across a multi-supplier ecosystem. Owning the target architecture, design patterns, and non-functional outcomes, the role translates business objectives into secure, scalable, and operable designs across ITSM tooling, data (incl. CMDB), and automation. Partnering with delivery teams and vendors, the architect assures design quality through to production, ensuring ITIL-aligned services that are measurable, resilient, and cost-effective.RESPONSIBILITIESDefine and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture principles and ITIL best practices. Provide architectural oversight for service management capabilities without engaging in low-level solution design or integration specification.Lead the design of technology and process architectures that support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem.Proactively research, evaluate, and introduce emerging technologies, frameworks, and methodologies that can enhance SIAM capabilities, drive automation, and improve service integration outcomes.Take ownership of the architectural integrity of all SIAM-related solutions, from initial concept through to delivery and ongoing optimisation.Ensure all architectural artefacts (blueprints, standards, patterns, decision logs) are maintained, accessible, and kept up to date. · Define the Architecture for all SIAM tooling, including but not limited to IT Service Management (ITSM) platforms and Business Workflow Frameworks (BWF). Ensure that tools are integrated, scalable, and support the full lifecycle of service delivery and integration.Define the data architecture for service management, with a strong emphasis on Configuration Management Database (CMDB) centricity. Ensure that data models support accurate service mapping, impact analysis, and operational reporting.Collaborate with enterprise architects, service owners, process leads, and third-party partners to ensure architectural alignment and adoption. Influence decision-making by articulating the value and impact of architectural choices on service outcomes.Engaging and influencing key stakeholders to ensure Solution addresses both Functional and Non-Functional needs of the business, and work with the Security and Information Risk functions to ensure any solution meet the needs of our security standards and principles. PERSONAL PROFILEExtensive experience in IT architecture, with a focus on service management, integration, and tooling within a SIAM or multi-supplier environment.Strong understanding of ITIL processes and their architectural implications. · Proven ability to define and govern architectural standards across complex service ecosystems.Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and integration frameworks.Familiarity with CMDB design, data modelling, and service mapping.Demonstrable ability to understand complex technical processes/challenges and create pragmatic solutions is critical to success in this position.Excellent stakeholder engagement and communication skills, with the ability to influence at all levels.Strategic thinking and the ability to balance long-term vision with practical implementation. FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Read Less
  • Burberry Planning Manager, Inventory Planning  

    - London
    Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    Burberry is looking for an experienced Planning Manager to join the Inventory Planning team. In this position you will be accountable for managing inventory at a Global level, supporting all OTB activities within Burberry's planning organisation. You will embody the Burberry values and foster a culture of innovation and collaboration.

    You will be accountable for:
    Owning Open to Buy (OTB) and overall Group inventory management, by Region and GloballyAccountable for setting Product Margin targets aligned with Finance Group targets Ensuring adherence to Inventory Targets and all Planning KPIsResponsible for re-balancing Global Inventory Accountable for Delist and Markdown strategy in line with OTB targets

    RESPONSIBILITIES

    Inventory Management

    Accountable for Global Inventory management activities including assessment of monthly Global OTB updates across all Channels (FP Stores, Digital, Outlet, Wholesale), in partnership with Outlet teamLead the development of a comprehensive Global 4YP Inventory Strategy across the full product life cycle, across all Channels.Prepare and deliver all OTB sign off presentations to SLT, up to c-suite, effectively communicating complex data and strategic recommendations to inform decision making.Ownership of the centralised Global and Regional Rolling OTB for all Channels ensuring optimal inventory and productivity assumptions.Define Global OTB parameters alongside Senior Manager of Inventory Planning, including Stock Turn and YE Inventory Targets for all Channels.Partner with Finance to develop accurate and aligned Global and Regional revenue expectations, on which the OTB will be built. Define and plan Regional Revenue and procurement targets at division level in partnership with Retail Merchandising, Collection Merchandising, Regional teams and Replenishment to support centralised seasonal OTB, as well as the market buy.Provide FY and Seasonal Intake Margin guidance to Merchandising based on Group Finance Net Margin expectations to inform Range Plan and Seasonal intake margin targets. Analyse and identify risks to overall sales margin, across all Channels, proactively escalating risks to SLT.Responsible for managing Global Safety Stock and Central Inventory Orders in partnership with Retail Merchandising and Replenishment team.Propose and agree inventory rebalances to improve Global sell through across Regions.Define Global Markdown and Delist strategy, working to minimise revenue and inventory risk, working closely alongside the Outlet team to ensure adherence to Regional inventory targets and liquidation strategies.

    PERSONAL PROFILE

    Extensive experience demonstrating excellence across all aspects of Global inventory planning, at a manager levelEffective communication skills, with proven experience in influencing with credibility up to C-suiteStrong leadership skills: inspiring, energising and instilling a culture of innovation, collaboration and accountabilityCreative, innovative and customer-oriented when faced with business challengesStrong decision-making capability Dynamic and collaborative style, able to build positive working relationships with cross-functional teams and translate strategic direction to all levels of the organisationExceptional attention to detail and analytical skills

    MEASURES OF SUCCESS

    FOOTER

    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

    Posting Notes: United Kingdom || Not Applicable || London || MERCHANDISING & PLANNING || MERCHANDISING, PLANNING & INVENTORY || n/a || Read Less
  • Burberry Supply Chain Assistant  

    - Castleford
    Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    To be part of Internal manufacturing Quality team engaged in driving a "Right First Time" mindset within manufacturing Cells. The IM Quality goal is on reducing the levels of Rework in each Cell and focussing on all operatives capability to meet this expectation. All Cells will be measured for Total Quality Performance (TQP) and the Roving QC's have a very important role in engaging directly at needle point with regular Quality checks. Their performance measure will form part of the final TQP calculation.

    RESPONSIBILITIES

    To ensure that all operations and/or operatives are part of the daily, Quality checks conducted within the manufacturing Cell.Levels of check and frequency will be based on the SOP risk assessment (Traffic light chart) this is a key document.Passing at all stations to ensure the Quality of production is to Burberry standard. To record digitally all checks and report on any Quality related concerns immediately, Escalate as appropriate to QI Tech & Cell Team Leader.Interface with Cell team related to TQP performance results highlighting key focus areas.Key tools are determined within the PQC Standard Operating Procedure (SOP). These tools are critical to the role and must be maintained and used daily, any concerns/issues must be reported to your QI Team Technician.

    PERSONAL PROFILE

    Knowledge of garment construction is essentialExcellent communicational skillsEye for detailGood level of literacy and numeracyHighly motivatedBasic working knowledge of Microsoft Excel & WordAble to prioritise and manage own workloadFriendly approachable natureProactive approach to tasksWorking in inspection/quality processesPromote best practise and encourage positive thinking

    FOOTER

    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

    Posting Notes: United Kingdom || Not Applicable || Castleford || INTERNAL MANUFACTURING || CASTLEFORD || n/a || Read Less
  • Burberry Electrical Maintenance Engineer  

    - Keighley
    Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    The Maintenance Engineer ensures the safe and reliable operation of buildings, plant, equipment, and facilities that support core business activities. This includes diagnosing and repairing electrical and mechanical faults, carrying out preventive maintenance to minimize downtime, and complying with health and safety regulations. The role also involves supporting engineering projects, collaborating with the team to improve efficiency and reduce costs, managing contractors, and maintaining effective communication with stakeholders. Flexibility in duties and working hours is essential, along with a commitment to continuous learning and development.

    RESPONSIBILITIES
    Perform fault finding, diagnosis, and repair of electrical and mechanical issues.Deliver the preventive maintenance schedule to minimize machine downtime.Support continuous improvement initiatives to enhance equipment reliability and efficiency.Collaborate with the team on Lean projects and operational improvements.Escalate operational issues promptly to the Team Leader or relevant stakeholders.Ensure compliance with health and safety policies and escalate concerns when necessary.Engage with vendors and contractors to guarantee high standards of workmanship, safety, and cost control.Participate in training to maintain and develop technical knowledge and compliance awareness.

    PERSONAL PROFILE
    Level 3 Electrical or Mechanical Qualification (or equivalent). Minimum 3 years of experience in electrical engineering or in a similar manufacturing environment. Proven ability to diagnose and repair electrical and mechanical faults. Experience delivering preventive maintenance schedules to reduce downtime. Knowledge of health and safety legislation and compliance requirements. Ability to work collaboratively within a team and communicate effectively with stakeholders. Flexibility to adapt to changing priorities and working hours. Commitment to continuous improvement and professional development.

    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Read Less
  • Supply Chain Assistant  

    - Castleford
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpo... Read More
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSETo be part of Internal manufacturing Quality team engaged in driving a “Right First Time” mindset within manufacturing Cells. The IM Quality goal is on reducing the levels of Rework in each Cell and focussing on all operatives capability to meet this expectation. All Cells will be measured for Total Quality Performance (TQP) and the Roving QC’s have a very important role in engaging directly at needle point with regular Quality checks. Their performance measure will form part of the final TQP calculation.RESPONSIBILITIESTo ensure that all operations and/or operatives are part of the daily, Quality checks conducted within the manufacturing Cell.Levels of check and frequency will be based on the SOP risk assessment (Traffic light chart) this is a key document.Passing at all stations to ensure the Quality of production is to Burberry standard. To record digitally all checks and report on any Quality related concerns immediately, Escalate as appropriate to QI Tech & Cell Team Leader.Interface with Cell team related to TQP performance results highlighting key focus areas.Key tools are determined within the PQC Standard Operating Procedure (SOP). These tools are critical to the role and must be maintained and used daily, any concerns/issues must be reported to your QI Team Technician.PERSONAL PROFILEKnowledge of garment construction is essentialExcellent communicational skillsEye for detailGood level of literacy and numeracyHighly motivatedBasic working knowledge of Microsoft Excel & WordAble to prioritise and manage own workloadFriendly approachable natureProactive approach to tasksWorking in inspection/quality processesPromote best practise and encourage positive thinkingFOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom || Not Applicable || Castleford || INTERNAL MANUFACTURING || CASTLEFORD || n/a || Read Less
  • Burberry Manager Independent Stores  

    Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    Take a leading role in growing and shaping the Burberry business across Independent partners in Europe. You will drive both seasonal and in-season sales, strengthen key account relationships, and play a crucial part in defining and executing the regional strategic plan. Your focus will be on maximising sales performance, profitability, and sell-through, while consistently elevating Burberry's brand presence across the Independent network.

    RESPONSIBILITIES

    Brand Execution
    Build and nurture strong partnerships, fostering collaboration and mutual long-term growth.Ensure seamless and premium execution of Burberry's brand strategy across all multibrand environments.Analyse sales trends and key account performance to identify areas of opportunity and expansion.Regularly track sales and stock levels, implementing strategic in-season actions to drive sell-through and profitability.Partner with the Wholesale Product Manager to share insights on product performance, market trends, and customer feedback.Lead post-season reviews with partners, highlighting opportunities to elevate retail execution and sell-out performance.Work closely with Marketing and Visual Merchandising teams to deliver impactful brand activations in high-priority locations.Collaborate with Credit and Customer Operations to ensure timely shipments and payments, protecting account health and minimising financial risk.

    Operational Excellence
    Oversee the full preparation and execution of wholesale market activities during the Paris markets.Provide regional and corporate stakeholders with valuable insights, including market trends, competitor intelligence, and hindsight analysis.

    PERSONAL PROFILE

    Fluent in spoken and written Italian & English.Strong experience within luxury wholesale management.Proven success in developing and managing independent multibrand accounts.Exceptional relationship-building, negotiation, and communication skills.Demonstrated ability to drive sales growth and deliver increased profitability.Effective collaborator who works seamlessly with both external partners and internal teams.Genuine passion for Burberry, luxury fashion, and delivering excellence.

    MEASURES OF SUCCESS

    SalesProduct knowledge and Brand executionClient Relationship ManagementBusiness DevelopmentAnalysis and ReportingLeadership

    FOOTER

    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

    Posting Notes: Italy || Not Applicable || Milan || WHOLESALE, FRANCHISE & LICENSING || INDEPENDENTS - WHOLESALE || n/a || Read Less
  • Customer Service Consultant- German speaking  

    - Leeds
    Reporting to the Customer Service Team Leader, the Customer Service Co... Read More
    Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals.  KEY RESPONSIBILITIESDelivering World Class, Luxury Customer Service through all channelsTaking ownership of all customer cases to conclusion and provide timely updates to clientsUpdate all records and systems to ensure the best follow up experience for customersProvide elevated experience through ECE on all contacts Develop and maintain product knowledge and passion for the Burberry product.  Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutionsCreate long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunitiesManage own client book and ensuring regular and timely personalised conversations with clientsUse empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues Use knowledge systems and product detail to suggest Aftercare services and build loyal customer baseUse all systems to capture customer detail accurately for case management Work within strict data protection policiesKeep customer profiles and contact information up to date and look for opt-in opportunities PERSONAL PROFILEMust be able to speak fluent German and English.Passion for delivering amazing service to customersAmbassador for brand and productExcellent verbal and written communication skills.Able to work collaboratively.Demonstrates initiative through proactive approach.Demonstrates a positive attitude.Resilience to overcome difficult conversationsStrong understanding of Customer Service needs and Customer (both internal and external) priorities.Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.Excellent organisational skills with an ability to deal with conflicting priorities with easeAbility to project an approachable and professional image    Read Less
  • Burberry Assistant Store Operations Manager  

    - London
    Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    Through your passion for the brand and professionalism you will be responsible for effectively and efficiently managing all aspects of the store's back of house. You will ensure that excellent service is provided to the store staff and effective communication is maintained with departments and external providers to the store.

    RESPONSIBILITIES

    To support the Store Manager with all procedures put in place to streamline and safe guard the store. To ensure that the store operates in accordance with store and company administration systems and procedures and to minimise losses including Omnichannel and stock pull back. To effectively use space and stock in the back of house to maximise productivity and minimise stock loss and management of the team and resources.To lead the stockroom team, including talent acquisition, developing and nurturing the back of house team to influence and drive store standards, productivity and the client experience.To manage aftersales process (alterations, repairs, personalisation), including co-ordination with on-site tailors/external vendors to elevate the client experience. To manage the FOH replenishment of all stock and non-stock articles to support the client experience including packaging, props and refreshments.To work closely with Retail Standards and Operations team regarding store issues such as deliveries, dispatches, uniforms, facilities & maintenance, procedures and Health and Safety.To support the Store Manager to manage the Asset and Profit Protection team to effectively reduce shrinkage. To support the store manager with all aspects of inventory control and any stock related collaboration with marketing, client engagement, merchandising, visual merchandising, facilities or any other such department. To maintain the highest standard with regards to cleaning, maintenance and Health and Safety including leading any locally required legislation.To manage the cash office / administrator to ensure all cash and payment procedures are followed.

    PERSONAL PROFILE

    Excellent organisational skills and meticulous attention to detailExcellent communication skills both verbal and in writingAbility to work in a busy team environmentFlexible and adaptable to the needs of the business1-2 years management experiencePrevious administration experience and cash handling experiencePrevious experience with SAP desirableExcellent understanding of all programs on Microsoft OfficePassion for technology and proven ability to embrace new technology

    FOOTER

    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

    Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a || Read Less
  • Burberry Future Team Manager London Department Stores  

    - London
    Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.

    This posting is for our Talent Pool and not for an immediate vacancy. By applying, you will join our network for future opportunities.

    RESPONSIBILITIES
    Lead client advisors to improve overall selling skills and close sales in order to achieve sales goals and KPIsWork to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned categoryLead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategiesManage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customersDrive partnership on the selling floor between client advisors, specialists, stock and operations teamCoach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actionsWorking closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviewsLead the integration of new joiners to the businessLead by example by delivering the Burberry Experience to customers when necessaryPartner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.Resolve difficult customer issues and escalate to management when necessary.In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee salesDrive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next levelPossess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operationsCreate and maintain an open, positive and harmonious work environmentAssist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS proceduresAdditional duties as required.
    PERSONAL PROFILE
    Advanced knowledge of POS systemAbility to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)Able to use a fluent and professional dialogue with clients and staffsPrevious experience with Apple mobile devices and comfortable with the use of digital tools4-5 years previous supervisory or management experience in retail sales

    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Read Less
  • Sales Associate - Bicester Village  

    - Bicester
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpo... Read More
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSETo meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.RESPONSIBILITIESSales & ServiceEmbrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and imageConsistently meet individual sales goals while exhibiting the Burberry BehavioursProvide excellent customer service skills, great selling skills and exhibit motivation to succeedDemonstrate superior interpersonal and communication talent CultivateBuild customer loyalty through active client development and follow-throughMaintain an up-to-date and detailed client bookFollow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance Visual StandardsFollow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelinesMaintain selling floor by ensuring the following:Understand and execute monthly floorsetsPlacing and/or hanging back items as you workReplenishing merchandise after sellingFolding and placing merchandise on the correct hanger, tissue paper, etc.Place tickets inside the item and not visible to the customer. Floor Presence & MaintenanceBeginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customersEnd of shift/day: Ensure selling floor is replenished and ready for the next dayBe active and busy on the floor at all dayEnsure to place and/or hang back items as you work and replenish merchandise after sellingEnsure clean up and maintenance of fitting rooms Back of The House SupportAssist in the mark down processAssist in the bi-annual inventory processParticipation and achievement of pre-sale goalsParticipate in store contestsAssist in stock room maintenance and keep it organizedResponsible for stock pulled; all stock must be put away in orderly fashionPERSONAL PROFILEWilling to work in and promote a team oriented environment.Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.Consistently show a positive attitude & take responsibility for own actions.Must be results driven and flexible to changeRelevant interest in Fashion / Design.Advanced knowledge of POS and store systems.A minimum of 1 year on sales, preferably in a luxury retail environment.Proven experience in driving sales and meeting sales targets.Excellent customer service level.Strong clienteling background.Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.  Read Less

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