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Burberry
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  • Senior Manager, Information Security Risk  

    - Leeds
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpo... Read More
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSEThe Senior Manager – Cyber Security Risk, has a global remit and is an integral member of the Cyber Security team. The Senior Manager plays a fundamental role ensuring that security risk informs the Cyber Security strategy, influences investment delivered through the Security Improvement Programme and wider IT Portfolio while maintaining risk services sich as vendor due diligence, contract reviews and maintenance of policies and standards.RESPONSIBILITIESLeading and managing a team, overseeing activities of the Security Risk Manager and able to manage third party security vendors, playing a key part in the procurement process.Driving a culture change of understanding and awareness around Cyber Security risks throughout IT and the business leveraging executive risk reporting to Executive Committee level stakeholders.Quantification, documentation and tracking of Cybersecurity risks. This includes overseeing a central risk register used across IT as well as the performance of periodic Cyber Risk assessment deep-dives both involving collaboration with the Group Risk Team.Oversees the process to assess third party risk risk incurred through interaction with Third-Party Vendors and Suppliers. Involves the assessment of vendor’s security controls utilising questionnaires and audit reports.Oversees the process to assess the cybersecurity obligations agreed upon in legal agreements between Burberry and Third-Party IT Vendors and Suppliers, ensuring an appropriate level of protection for Burberry to mitigate risk.Acts as custodians of the Burberry IT Policy and Standard suite managing the update and review cycle.Works closed with Group Risk ensuring that Cyber risk reporting aligned to Group Risk methodologies and processes.PERSONAL PROFILEStrong stakeholder managementProven leader with the experience of mentoring and developing teamsPrevious experience of operating at a senior level within Information Security and RiskAbility to manage conflicting priorities and multiple tasks QUALIFICATIONSProfessional qualification in Information Security and Risk, e.g:Certified Information Systems Security Professional (CISSP)ISO27001 Lead Auditor / ImplementorCertified in Risk and Information Systems Control (CRISC)Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.  Read Less
  • Burberry Team Manager  

    - London
    Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    In the role of a Team Manager, through your passion for the brand and product you will lead your team to deliver exceptional service and will be responsible for maximizing store performance in order to achieve targets and goals in all departments and product categories. Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. The Team Manager is responsible for ensuring the team demonstrated exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values.

    RESPONSIBILITIES

    Sales Performance & KPIs
    Partnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are exceededAnalyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growthLead and support all activities to achieve store objectivesBuild and nurture familiarity with the local external environment; customers, personal shoppers, competitors, local events, third parties and talentLead a high preforming customer facing and service orientated team, setting performance targets and driving productivityBe the brand ambassador and serve as a specialist for all product categories by exhibiting passion for the Burberry brand and strong product knowledgePreform with high integrity in company compliance

    Client Management
    Be a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately sellingBe engaged in constantly developing long-term relationships with top clientsDemonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awarenessMonitor CRM database reporting in order to:Assist in the execution of company CRM initiativesCapture meaningful clients' data to build actions and develop opportunitiesManage and drive eloquent and relevant client outreach

    Team Development
    Have excellent product knowledge and guarantee consistent standards across the store teamEnsure all training materials and cascaded to the teams to ensure they use the content to drive key pillars of the strategyTake accountability and ownership of all commercial training are executedLead the team to drive our customer journey to maintain and exceed our global positioning leveraging the guest experience program as an indicatorEnsure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedbackCultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile captureDrive the use of digital assets quality of customer profile captureContinue to develop and pro-actively retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviewsIdentify competencies gap and knowledge to develop in the staffCreate and implement action plans, build development plans for all employees in accordance with store managementBe involved in attracting, nurturing and retaining a high preforming teamBe involved in creating a positive and energetic working environment with perfect synergy between teamwork and healthy competitionParticipate or, if requested, lead daily store meetings to communicate current business trends, relevant updates and motivate people

    PERSONAL PROFILE

    Previous experience in the role in Luxury Retail driving a department's sales and profitability while maintaining exceptional customer service standardsCommercial awareness, you will have exposure working towards sales related KPIsIn-depth understanding of clients' expectations and what a luxury service entailsAbility to demonstrate excellent leadership and people management skillsStrong interpersonal and communications skills, ability to be flexible and adapt to changeGenuine interest and love for fashion and styling paired with excellent product knowledgeOrganised, able to prioritise problem solve while working with paceAdvanced knowledge of POS, store systems and comfortable using digital tools

    MEASURES OF SUCCESS

    BOH Standards
    Oversee the shop floor in order to smooth operations and ease the collaboration with the BOH teamEnsure coordination of FOH an BOH activities according to the guidelines providing by the store management to meet the expected qualitative and quantitative resultsOversee the processing of incoming and outbound merchandise requests, shipments, logs of alterations, transfers, outside repairs, consignmentEnsure store compliance with company policy proceduresComply with the merchandising guidelines and ensure the highest standards of housekeeping and retail standards are maintained within the storeHave visibility of store expenses, and maintenance of the store operating budget, while aiming to reduce overall costHave sound Health and Safety knowledge

    FOOTER

    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Read Less
  • Burberry Atelier Manager  

    - London
    Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    Burberry is looking for an experienced Atelier Manager to join the team in London. In this position you will oversee the in-house Atelier, providing technical expertise and collaborating with the Design team on the development of prototypes and samples. You will ensure the smooth operation of the Atelier and optimise the utilisation of the team's skills and capacity.

    RESPONSIBILITIES

    Establish trust and credibility with the Design team and influence sustainable ways of working between Design and the Atelier.Oversee and manage the requirements associated with the two collections and efficiently manage priorities to achieve deadlines and meet the needs of the two collections by the Atelier.Utilise all seamstresses efficiently based on their skills and ensure the correct number of freelancers are hired to meet the demands of the Atelier.Define a schedule of work to ensure there is a clear calendar that meets priorities, also factoring in team holidays and time off.Provide technical oversight to seamstresses and pattern-makers (approximately 20-25, both internal and external), ensuring a consistent level of delivery, and drive technical suggestions leading towards industrialisation.Build strong cross functional relationships with Design, 3D development, Product Development, Fabric & Trims and Global Sourcing.Maintain efficient cost control and organisation and achieve key deadlines in the UK and also when the Atelier team travels to Paris.Communicate specifications and provide feedback to the PD leads and work with vendors where needed.

    PERSONAL PROFILE

    Promote a creative and open environment and be passionate about presenting creative work in a way that sets it up for the best outcome.Proven design experience at a luxury brand level and technical knowledge of garment construction.Excellent leadership, communication and organisational skills and the ability to manage a team under time pressure, with the ability to operate effectively in a fast-paced environment and quickly consider risks and impact as challenging situations arise.Budget responsibility and negotiating skills.

    FOOTER

    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Read Less
  • Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    Burberry is looking for a Trim Coordinator, RMP to join the Trims Development team. In this position you will manage RTW sampling procurement, ensuring quality standards through strong supplier relationships. Responsibilities include optimising orders, costs, and stock, managing RM movements, POs, invoices, leftovers, and maintaining RM data, codes, suppliers, and sustainability attributes.

    RESPONSIBILITIES

    Sampling Coordination & Logistics
    Track the movement of raw materials to and from the warehouse, ensuring timely delivery and accurate documentation; liaise with suppliers to confirm material availability, lead times, and shipping updates.Monitor seasonal deliveries to ensure timely arrival in line with development calendars; ensure the effective execution of sampling RM activities in line with the critical path.
    Data & Systems Management
    Create and maintain trim raw material codes in FlexPLM, ensuring complete and up-to-date information; maintain accurate records of sampling material details, including composition, certifications, and sustainability attributes.Support the upkeep of the RM library and digital database with current and seasonal references; assist in tracking and updating sustainable attributes in the system and maintain and track shipment invoice declarations for accurate documentation and compliance with import/export regulations.
    Supplier & Team Support
    Onboard new raw material suppliers and support their data setup; act as the day-to-day contact for supplier sample material queries and updates.Maintain and update the supplier matrix, support the Raw Materials Development team, communicate RM status with internal teams, participate in reviews, and build collaborative supplier partnerships with two-way communication and risk mitigation.
    Stock & Inventory Support
    Coordinate the return and allocation of seasonal sampling raw materials and manage leftover declarations; help identify unused or excess sampling trims for possible repurposing or redistribution.Monitor sampling stock levels, ensuring visibility of available trims for upcoming development needs.
    Reporting & Documentation
    Maintain and organise all internal records and sample documentation; support internal reporting by providing accurate data on deliveries, sample tracking, and supplier sustainability compliance.Contribute to process improvement initiatives by flagging inefficiencies in systems or workflows; manage the inbound/outbound of sampling materials from the third-party warehouse and issue POs and invoices.

    PERSONAL PROFILE

    Ideally with a fashion background; skilled in Microsoft Office, FLEX PLM, SAP, and delivery tracking.Strong influencing and negotiation skills; negotiate capacity, minimums, and pricing, and track and report RM production and supplier performance. Read Less
  • Graphic Designer  

    - London
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpo... Read More
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE:As a Graphic Designer within Burberry Beauty, you’ll contribute to the development of bespoke packaging (primary and secondary), print collateral, event and experience design, and technical artwork for global campaigns. You’ll partner closely with designers, art directors, architects and cross‑functional teams to interpret and execute the Burberry Beauty creative direction.The role is ideal for someone with a love for printed design, packaging, materials, craft and storytelling and an interest in product design or 3D (experience is a plus but not essential). RESPONSIBILITIES:Research and develop concepts across multiple projects, contributing creative ideas and design solutions.Produce high‑quality creative work for internal reviews, external approvals and wider creative discussions.Collaborate with graphics, digital, art direction and architecture teams throughout the design process.Liaise with graphic designers and art directors to refine concepts and ensure alignment with brand direction.Provide informed technical recommendations related to materials, finishes or artwork execution.Create guideline documents for global advertising campaigns and brand projects.Present creative concepts clearly and confidently in internal and external forums.Receive and review licensee and third‑party prototypes, supporting the Lead Designer on sign‑off. PERSONAL PROFILE2+ years’ experience in a similar or relevant design role.Experience within luxury, beauty or fashion sectors is advantageous.Strong organisational and communication skills with a focus on clear, timely delivery.Knowledge of design‑to‑production processes, prototyping, materials and finishes.Creativity paired with a proactive approach to identifying challenges and proposing solutions.Deep cultural awareness of design trends, visual culture and marketing landscape.Ability to prioritise, multi‑task and maintain high standards in a fast‑moving environment.Expert knowledge of Adobe Creative Suite (Photoshop, InDesign, Illustrator).Confidence using Keynote for presentations. Read Less
  • CRM Orchestration Coordinator  

    - London
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpo... Read More
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. PURPOSE:We’re looking for a highly organised, curious and collaboration‑driven CRM Orchestration Coordinator to support the development and delivery of Burberry’s customer journey and orchestration strategy across our customer‑direct channels.In this role, you’ll help build, optimise and scale multi‑channel lifecycle journeys, personalised experiences and acquisition‑driven programmes that ensure our customers receive purposeful, timely and relevant communication at every stage of their relationship with Burberry.If you’re passionate about CRM strategy, thrive in cross‑functional environments, and enjoy turning customer insight into impactful experiences, this role is for you. RESPONSIBILITIESJourney Strategy & DeliverySupport the design, build and launch of multi‑channel customer journeys, triggered flows and lifecycle touchpoints.Contribute to the evolution of personalisation across journeys and one‑to‑many communications (email and messaging).Balance customer needs, commercial priorities and regional nuances in planning.Partner with regions to gather localisation requirements to inform segmentation, variant creation and trigger logic.Work closely with Customer Marketing, Creative and Martech to ensure journeys launch with the right content, messaging and experience.Prepare clear briefs outlining logic, triggers, content needs and personalisation rules.Track timelines and dependencies to ensure smooth, timely delivery.Acquisition & Early LifecycleCoordinate CRM elements of acquisition and onboarding activities across digital, retail and regional touchpoints.Ensure acquisition capture points (sign‑up, retail data capture, owned surfaces) connect seamlessly into onboarding journeys.Collaborate with Marketing, Digital, Retail and Regional teams to enhance data flow and activation rates.Identify friction points and recommend improvements to drive conversion from sign‑up to engaged customer.Channel Orchestration & ExpansionSupport orchestration across one‑to‑many and one‑to‑one communications to ensure cohesive, customer‑centric experiences.Align lifecycle, service‑led and campaign messaging across teams.Work with Data Science and CRM colleagues to define audience rules and segmentation.Assist with testing and rolling out new channels (e.g., WhatsApp, SMS, push, region‑specific platforms).Help plan and capture learnings from pilots.Reporting & OptimisationMonitor journey and channel performance to identify risks and opportunities.Support reporting by providing behavioural insights and tracking performance trends.Recommend optimisations such as timing, content variants, trigger expansion and rule adjustments.Contribute to best‑practice frameworks, documentation and playbooks. PERSONAL PROFILEExperience or strong interest in CRM, lifecycle strategy or marketing automation.Exposure to ESPs, CRM and data platforms—experience with Braze and HighTouch is a plus (willingness to learn is essential).Highly organised, detail‑oriented and comfortable managing multiple workstreams.Strong communicator who can work effectively with cross‑functional and global teams.Analytical mindset with curiosity to test, learn and improve; experience with tools like Looker is beneficial.A proactive, collaborative, can‑do attitude and eagerness to grow CRM expertise. Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Read Less
  • Senior Inventory Accountant  

    - Leeds
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpo... Read More
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.JOB PURPOSEWe are hiring a Senior Accountant to join our Inventory Centre of Excellence, a team responsible for the accuracy and integrity of our global inventory position. This role supports both day‑to‑day operations and longer‑term improvements that shape how we forecast, report and manage key financial judgements across the business. Working closely with teams including Finance, Planning, IT and Audit, you will help strengthen the controls and insights that guide our decision‑making. It is a position for someone who values precision, clarity and a collaborative approach to enhancing our financial processes.RESPONSIBILITIESSupport the Finance Manager in delivering functional and entity‑level shared‑service activities, including GRIR, intercompany clearing, budgeting, forecasting and project support.Manage the performance and integrity of end‑to‑end inventory accounting processes, producing accurate reporting and clear analysis that informs business decisions.Build strong relationships with teams such as Commercial Finance, Group Finance, Central Planning, IT and Internal and External Audit to ensure effective service delivery and support ongoing change initiatives.Respond to a high volume of ad‑hoc queries by assessing priorities, resolving issues and working with process owners to understand root causes, practicalities and exceptions within the process.Contribute to the design, documentation and embedding of improved inventory processes, and apply best‑practice accounting concepts and technologies to enhance efficiency and control.Support RTR and cross‑functional teams during system enhancements or process developments, including occasional weekend or public‑holiday work during half‑year and year‑end periods.PERSONAL PROFILEA recognised professional accounting qualification (ACA, CA, ACCA or CIMA) with the ability to operate confidently at both a detailed and conceptual level.Strong communication and stakeholder‑management skills, with the ability to work effectively with technical and non‑technical colleagues.Solid analytical skills with good Microsoft Excel capability and a strong understanding of financial systems; SAP experience is advantageous.Ability to manage multiple priorities while maintaining clarity, reliability and consistency in the quality of outputs.A collaborative mindset with a commitment to process improvement, strong internal controls and the effective delivery of shared‑service activities.Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Read Less
  • Burberry Archive Coordinator  

    - London
    Job Details INTRODUCTIONAt Burberry, we... Read More
    Job Details INTRODUCTION

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

    JOB PURPOSE

    This role will provide support to the team including responding to and executing loan requests and enquiries, cataloguing and organisation of the collection.

    RESPONSIBILITIES

    Manage internal loan requests end to end adhering to policy and procedure working across many
    different departments including Design, Blyth, Transport and Goods-InSupport the Archive team with external loans as neededProvide inductions of archive loans ways of workings to Design and Product [manager level and
    below]Maintain exceptional organisation of the archive's physical and digital assets including securities,
    protective materials, location, filing and metadataSupport cataloguing processes including populating excel sheets, uploading onto our cataloguing
    database, manually labelling, sorting assets, whilst handling and packaging sensitivelyUndertake audits of the archive assets adhering to an agreed, methodical and consistent approach
    and know the whereabouts of all assets across campusPrepare archive objects and provide support for meetings and appointmentsCoordinate the archive's digitisation processes including the photography of new acquisitions
    working with the Studio and Post-Production teamsProactively document business activity by keeping our records and imagery up to dateShare information and imagery with the business ensuring they have the required sensitivitiesConduct research as directed by the Archive team (image and text)Support on building presentations for the department in PowerPoint and KeynoteSupport the team with administrative tasks including data analysis and statisticsCommunicate efficiently with appropriate tone in all written and verbal communicationsCollaborate on any large-scale projects within the organisation which require heritage supportProduce weekly reportingAttend all team briefs and meetings and weekly catch-upsDocument minutes for all independently attended meetingsAvailable to personally deliver archive assets if business requires

    PERSONAL PROFILE

    Passion for the luxury fashion industryExcellent communication, organizational, teamwork and relationship building skillsStrong analytical and reporting skillsPrevious luxury marketing experience a plusProficient with Excel, Word, Google docs and KeynoteAbility to work with a team or independentlyExcellent rapport building skillsA history or business-related degree or an administrative background is a plus. Read Less
  • Manager, Global Merchandise Planning (FTC)  

    - London
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpo... Read More
    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.JOB PURPOSEWe are looking for a Replenishment Planning Manager to lead all replenishment planning activities across our Accessories division within Burberry’s global planning organisation. This role will act as a key ambassador for our planning function driving simplification, innovation and collaboration across teams globally. You will manage global replenishment performance, optimise inventory flows, and partner closely with Retail Merchandising, Regional teams and Supply Planning to maintain strong stock health and commercial outcomes. You will also support the Senior Manager and deputise in key meetings when required.RESPONSIBILITIESReplenishment OTB Management Replenishment & Inventory Management Lead the review of global replenishment sales and procurement forecasts, ensuring performance aligns with commercial plans. Own and manage Global Replenishment OTB, ensuring alignment to Weeks of Cover targets across stores and hubs. Oversee SPI allocations to maintain target stock levels globally. Partner with the Director of Retail Merchandising and Regional teams to assess trading performance and recommend in‑season adjustments. Deliver commercial analysis to identify missed opportunities and provide hindsight for future collection planning, particularly around regional assortments. Maintain and optimise replenishment stock levers and propose adjustments to future buys in collaboration with the Inventory team. Work with Regions to maintain optimal store and hub inventory levels. Act as a Subject Matter Expert for the Accessories division across all regions. Lead long-term strategy development, including quarterly and annual vendor projection reviews to support Supply Planning (up to 3-year horizon). Drive margin improvement across the replenishment assortment. Accountable for assortment strategy, including new additions and delists, ensuring productivity KPIs are met.  Team Leadership  Champion Burberry values: Creatively Driven, Open and Caring, Forward Thinking, Proud of our Heritage. Lead, coach and develop a team of Planning professionals. Create opportunities for capability development across the global planning community. Provide mentorship and drive personal and professional growth across the team. Regularly deputise for the Senior Manager in key meetings and forums. PERSONAL PROFILEProven leadership experience within continuity or replenishment planning in a fast-paced luxury or commercial retail environment. Strong expertise across all areas of replenishment planning, including OTB, line card management and margin optimisation. Customer-oriented mindset with the ability to navigate complex business challenges. Skilled in strategic decision making and commercial product planning. Excellent communication and influencing skills, with credibility at senior leadership levels (Chief, SVP). Collaborative, dynamic working style with strong cross-functional relationship-building skills. Exceptional attention to detail and advanced analytical skills. SAP experience is advantageous.  Read Less
  • Customer Analytics Manager  

    - London
    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purp... Read More
    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.  PURPOSE As the Customer Analytics Manager, you will lead the charge in developing a holistic, insight‑driven view of our customers. Your work will directly influence product, merchandising, marketing, and retail strategies—elevating the luxury client experience and supporting long‑term, sustainable growth. You’ll collaborate cross‑functionally across Retail, Digital, Merchandising, Marketing, and regional Customer teams to embed customer‑centric thinking throughout the organisation.  RESPONSIBILITIES Customer Insights & Analytics Build a comprehensive global customer view using transactional data and Voice‑of‑Customer insights (NPS, Mystery Shopping, focus groups). Analyse customer behaviour, segmentation, lifetime value, and journey patterns to identify opportunities. Provide strategic recommendations that shape key business decisions. Define, track, and report on client KPIs—supporting acquisition and retention strategies. Lead executive‑level reporting on Client Metrics and Voice of Customer for the CEO and Executive Committee. Conduct deep dives on high‑value or high‑potential client segments. Develop and maintain real‑time dashboards and reporting frameworks for cross‑functional teams. Support regional teams with tools and solutions to power their day‑to‑day analytics needs. Champion a culture of data literacy across the business. Data Governance & Technology Own and evolve Tableau‑based reporting for retail teams (from leadership to client advisors). Partner with IT and Data teams to ensure data quality, accuracy, and governance—supporting deduplication and reassignment processes. Drive CRM and MarTech platform evolution in partnership with Tech and Digital Product teams. Oversee delivery of CRM roadmap initiatives and plan future capabilities. Ensure compliance with GDPR and global privacy standards. Cross‑Functional Leadership Retail Dashboard: Partner with Strategy and Retail Performance to develop the customer section of the Retail Dashboard. CBDT Project: Collaborate with the China Regional team to support data management, reporting, and 1:1 CRM processes post‑CBDT implementation.  PERSON PROFILE Experience in a retail environment with a focus on customer data and insights. Proven strength in analytics and managing large, complex datasets. Expertise in customer segmentation, analytics, and modelling. Understanding of omnichannel attribution and measurement frameworks. Experience with CRM platforms (e.g., Salesforce, Adobe, Oracle) and BI tools (Tableau, Power BI, Looker). Experience managing teams in a CRM or analytics setting. Strong strategic thinking and ability to turn data into compelling stories. Excellent communication skills and confidence engaging senior leadership. Customer‑obsessed mindset with deep understanding of luxury client expectations. Collaborative, proactive, and comfortable in a fast‑moving environment.  Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.   Read Less

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