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Brook Street
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  • Administration Officer  

    Brook Street
    - Port Talbot
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    Job Description Admin Officer - Port Talbot Justice CentreBrook Street... Read More
    Job Description Admin Officer - Port Talbot Justice CentreBrook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Port Talbot Justice Centre. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you.Temporary Administrative Officer - Public Sector (HMCTS)
    📍 Location: Port Talbot, South Wales
    🕒 Hours: Full-time, Monday to Friday
    💰 Pay rate: £12.36 per hour (rising to £12.56 per hour)
    📅 Contract: Temporary - currently running to 31/03/2026
    🔍 Clearance required: Basic DBSON SITE ONLYThe key purpose of the roleAdministrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.Key responsibilities:AdministrationPreparing papers and/or digital files for court, tribunals, hearings and meetings.Producing court/tribunal documents.General photocopying and filing.Creating and updating records on in-house computer system and data input.Post opening and dispatch.Booking, preparing and organising meeting rooms, supporting training courses and other group activities.Preparing meeting agenda, joining instructions, handouts etcDraftingStandard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.OperationsClerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.Assisting court users, supporting listing and rota management, checking files.Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.Handling counter (face to face), written and telephone enquiries.To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles.Processing caseworkIncluding standard documentation and information, court orders, claims, fines and feesResulting courts accurately, interpreting accurately the information needed on a court fileTo work to workload targets in terms of throughput and accuracy.Checking and verifyingDocuments, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.Ensuring compliance and administration documentation meet quality standards.Role holders may have to cross check and validate work completed by colleagues.Collecting and assembling informationFor returns, results, accounts, statements, warrants, statistical analysis, reports etc.Work may require interpretation of source materials, preparation of bundles, chasing.Role holders will need to modify and adjust information and make decisions to allow work to be completed.Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as neededUndertaking calculationsProduce basic statistical analysis reports and where needed, process financial information.Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.Spending limited sums of money on behalf of an office or unit.Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possibleCommunicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and OrganisationsCommunicate effectively and work with all court staff, Judiciary and internal and external stakeholders.To deliver a helpful, prompt, polite and "right first time" service to our internal and external customersOther dutiesThe post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Read Less
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  • Customer Journey Mapping Officer  

    Brook Street
    - Reading
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    Job Description Customer Journey Mapping OfficerLocation: Reading, RG1... Read More
    Job Description Customer Journey Mapping OfficerLocation: Reading, RG1 1AF (Hybrid - 60% office / 40% home)
    Pay: £15.39 per hour
    Contract Type: Temporary (Until March 2026)
    Hours: Monday - Friday (37 hours per week)
    Sector: Public Sector A Little Bit Read Less
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  • HMRC Customer Service Advisor - Telephony  

    Brook Street
    - Liverpool
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    Job Description HMRC Customer Service Advisor - Telephony Location: Li... Read More
    Job Description HMRC Customer Service Advisor - Telephony

    Location: Liverpool, L2 7LS

    Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.?
    A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

    This role will be a remote working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.
    An excellent package is offered, including: £14.56 per hour pay rate (equivalent to £26,763FTE salary)Start date August 2025 upon successful completion of government screening checksExpected assignment length, 6 months with the possibility of extensionAccrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)Home-based working with all IT equipment supplied to carry out your roleWorking 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.Key Responsibilities: Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.A can-do attitude and a real passion for supporting people.You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRCCandidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Read Less
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  • Case Manager - Residential Family Services Ilford  

    Brook Street
    - Ilford
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    Job Description Case Manager - Residential Family ServicesLocation: Il... Read More
    Job Description Case Manager - Residential Family ServicesLocation: IlfordFull-time | 40 hours per week (includes some evenings, weekends & bank holidays)Salary: £29,000 - £31,500 per annum + overtime opportunitiesAre you an experienced childcare professional with a passion for supporting families?
    We're recruiting on behalf of a leading Residential Family Centre that provides a safe, supportive, and professional environment for families. They are looking for a Case Manager to join their dedicated team and play a key role in helping parents and children build meaningful relationships while ensuring the highest safeguarding standards.
    What you'll be doing:Managing a caseload of families throughout their assessment process.Acting as a positive role model and providing guidance to both parents and children.Leading the safe day-to-day running of the service during shifts.Overseeing and supporting key workers, ensuring high-quality case records and reports.Liaising with local authorities, social workers, guardians, and other professionals.Supervising and supporting staff, including contributing to training and inductions.Ensuring compliance with safeguarding, health & safety, and Residential Family Centre Standards.What we're looking for:Minimum NVQ Level 3 (Childcare, Education, or relevant field) - Level 5 or equivalent desirable.At least 3 years' experience working with families and children, ideally in a residential or safeguarding context.Strong knowledge of child protection, child development, and family assessment processes.Experience in multi-agency working and case management.Excellent communication, report-writing, and organisational skills.A supportive, empathetic approach with the ability to manage sensitive situations calmly.Flexibility to work some evenings, weekends, and bank holidays.Why apply?Competitive salary plus overtime opportunities.The chance to make a real impact on vulnerable families.Ongoing training and professional development.Supportive, collaborative working environment.Please note: An Enhanced DBS check is required for this role.
    If you're passionate about safeguarding children and empowering families, we'd love to hear from you. Read Less
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  • Administrative Officer  

    Brook Street
    - Coventry
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    Job Description MOJ-Coventry Magistrates Court Admin Officer Location:... Read More
    Job Description
    MOJ-Coventry Magistrates Court

    Admin Officer
    Location: Little Park Street, Coventry, CV1 2SQ, United Kingdom, occasionally travel to Leamington Magistrates Court
    OFFICE BASED
    Hourly rate: £12.36 - £12.53 per hour
    Working Days/Hours: 37 hours per week, Monday-Friday 9am -5pm
    Contract: This a temporary position until 31st December 2025 but due to be extended pending performance and business needs

    Brook Street in partnership with the Ministry of justice has a fantastic opportunity to join their team as an Admin Officer. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

    Experience Needed/desired:
    Dealing with customersClear and understandableTime managementIT skillsConfident with technologyAre able to deal with difficult customersProactive thinkingTeam working/playerBuild a repour with others

    List the duties/ responsibilities:
    Customer service via telephoneFace to face interaction with the publicProgress Cases through the Court/Tribunal system and provide support to other functions in HMCTSProblem Solving. You will refer to problem solving hubs and comprehensive guidelines to support with thisInputting Data onto the systemPreparing PapersCreating and updating recordsEmail correspondenceGeneral Administration Duties

    Clearance level (to be applied for by Brook Street upon a successful application):
    Basic DBS

    Training provided, what is their training plan and location of training:
    No annual leave whilst in training.
    1 to 1 with a member of staff and e-learning, then they will reach out to the team for help/assistant.

    Additional clearance if applicable:
    Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.

    Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
    As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
    Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
    In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Read Less
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  • HMCTS - Admin Officer  

    Brook Street
    - Slough
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    Job Description Our client HM Courts & Tribunals Service (HMCTS) is an... Read More
    Job Description Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
    Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
    Temporary Administrator Positions - until end of March 2026 with possible extension
    Full Time Monday to Friday 37 hours per week - £12.36/hr for the first 12 weeks, then £12.53/hr thereafter.The court business hours are 8:00 - 18:00 and candidates are required to work between these times on a scheduled basis.
    Brook Street are currently recruiting four admin officers for Slough County Court. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you.
    As an admin officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users.
    Duties may include but not be limited toCreating and updating records on an in-house case management system.
    * Producing letters, notices and orders for court. Processing correspondence and making referrals to Judges.
    * Dealing with customer queries either by telephone or face-to-face.
    * Listing and preparing cases for hearing.
    * Clerking and ushering hearings taking place by video conferencing and possibly those attending in personLiaison between the Judiciary, legal professionals and the parties in civil and family cases.
    * Facilitating telephone hearings.
    * Sending out invitations for "Teams" meetings and own in-house video conferencing system.
    * General ad-hoc office duties including post room and archive filing.Required Skills
    " Good accurate typing/data entry skills
    " Excellent communication skills both verbal and written
    " Good strong working knowledge of Microsoft Packages
    " Ability to follow instructions
    " Ability to work as part of a team but also able to work independently
    " Attention to detail and ability to prioritise workload

    This is a temporary role to run until the end of March 2026, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Basic DBS Check
    Full training will be given. Read Less
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  • Team Leader - Children's Residential Home  

    Brook Street
    - Hoddesdon
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    Job Description Team Leader - Residential Children's Home Location: Ho... Read More
    Job Description Team Leader - Residential Children's Home
    Location: Hoddesdon
    Salary: £12.50 - £14 per hour depending on experience
    Job Type: Full-Time
    We are recruiting on behalf of our client, a highly reputable residential care provider, for an experienced Team Leader to join their dynamic team in Hoddesdon. This is an exciting opportunity for a dedicated and skilled professional to lead and support staff, ensuring exceptional care and service delivery to children and young people in the home.
    Key Responsibilities:
    * Oversee the completion of documentation, including chronologies, care plans, and weekly reports.
    * Support the Registered Manager in identifying key workers and coordinating care plans.
    * Ensure that children and young people are registered with local GP services within 5 days of placement.
    * Lead shifts, ensuring activities, wellbeing walks, and children's sessions are effectively carried out.
    * Address residents' complaints in the absence of the Registered Manager.
    * Monitor the wellbeing of children and young people, including feeding and bathing charts, and provide mental health check-ins.
    * Facilitate engaging activities for children within or outside the home.
    * Conduct medication audits, fire drills, and ensure health and safety compliance across the home.
    * Liaise with social workers, attend meetings, and manage weekly care schedules and reports.
    * Supervise and support night staff to meet service needs.
    * Notify OFSTED of serious events when necessary and coordinate with accounts on invoicing and spreadsheets.
    * Participate in the on-call rota system and complete incident reports within 24 hours.
    Candidate Requirements:
    * Qualifications: NVQ Level 3 in Residential Care or equivalent.
    * Experience: Previous experience in a residential care setting, preferably in a Team Leader role.
    * Skills: Strong leadership, organisational, and communication skills.
    * Licence: A full driving licence is essential.
    What We Offer:
    * Competitive hourly rate of £12.50 - £14 per hour depending on experience.
    * The opportunity to make a real impact on the lives of children and young people.
    * Opportunities for professional development and growth within a supportive team environment.
    If you are a motivated and compassionate professional with the required qualifications and experience, we encourage you to apply.
    How to Read Less
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  • Customer Service Administrator  

    Brook Street
    - Ballymena
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    Brook Street Recruitment is delighted to be supporting our client, a l... Read More
    Brook Street Recruitment is delighted to be supporting our client, a leading logistics and transport company based in Ballymena, in their search for a Customer Service Administrator to join their busy operations team. About the Role As a Customer Service Administrator, you'll be the first point of contact for customers - managing bookings, handling queries, and keeping clients updated on their deliveries. You'll work closely with transport planners and drivers to ensure operations run smoothly, providing exceptional support and communication every step of the way. Responsibilities Act as the main contact for customer queries and booking requests Monitor delivery progress and proactively update customers on any changes or delays Liaise with planners and drivers to ensure customer requirements are met Maintain accurate data on the transport management system Resolve any issues quickly and professionally to maintain strong client relationships Assist with KPI tracking and service reporting for key accounts Our client is looking for someone who is confident, organised, and thrives in a fast-paced environment. You'll enjoy working with people, take pride in your attention to detail, and bring a proactive attitude to everything you do. Essential Criteria: Previous experience in a customer service administrator experience in logistics / transport or related field Excellent communication and problem-solving skills Strong attention to detail and organisational ability Ability to manage multiple priorities effectively A positive, team-oriented approach Desirable: Knowledge of UK & Ireland transport operations or transport management systems Benefits Monday-Friday office hours with occasional Saturday rotation Full training and opportunities for career progression Job security within a well-established, family-run logistics business Supportive and collaborative team culture Recognition for your contribution and growth This is a fantastic opportunity to become a key part of a friendly, professional team that keeps goods moving efficiently across the UK and Ireland. If you enjoy problem-solving, working with people, and taking pride in delivering great service, this role is for you To apply, please send your CV to Colleen Farquharson via the apply link. Brook Street NMR is acting as an Employment Agency in relation to this vacancy. Skills: Customer Service Communication Administration Rapport Problem Solving Read Less
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  • Accounts Assistant  

    Brook Street
    - Antrim
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    Job Description Our client, a well-established company based in East B... Read More
    Job Description Our client, a well-established company based in East Belfast, is currently seeking a motivated and detail-oriented Accounts Administrator to join their finance team.About the RoleWe are seeking a detail-orientated and proactive Accounts Administrator to join our finance team. This is a key role supporting the day-to-day financial operations of a well-established, reputable service business based in Belfast.The ideal candidate will have strong communication skills, an understanding of finance administration and proficiency in accounting software. The Accounts Administrator will work closely with the Finance Manager and team to maintain financial integrity and support the overall financial health of the business.We believe this role is an opportunity to join a supportive, collaborative team environment with the ability to grow your knowledge and understanding of a broad range of customers and their needs.Key Responsibilities- Process purchase ledger and sales ledger invoices
    - Import daily invoices from the ERP platform into Sage 200 accounting package
    - Perform daily bank reconciliations
    - Prepare and issue monthly customer statements via the accounting package
    - Undertake credit control and liaise with customers to manage outstanding payments
    - Perform supplier statement reconciliations to ensure accuracy of accounts- Process sales ledger requests, including issuing invoices and managing remittances- Sharing finance queries with your help desk colleagues- Assist with finance reporting and other adhoc tasks as required by the Accounts Team- Provide general administrative support, including manual filing, data entry, and document management for financial recordsEssential Criteria- Previous experience in an accounts or administrative role would be preferable but not essential- Proficiency in Microsoft Excel and Word- Excellent attention to detail and strong numeracy skills- Ability to prioritise tasks, meet deadlines and manage multiple tasks- Ability to work independently and communicate effectively as a member of the team- Experience with Sage 200 accounting package is preferredBenefits- 32 Days annual leave (inc 8 public holidays)
    - Employer pension contribution- Death in service benefit- Performance Bonus- Complimentary tea, coffee and "Healthy Wednesday" fresh fruit delivery- Use of on-site social zone amenities, including pool table, table tennis and arcade games
    - Free on-site parking

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  • Team Leader  

    Brook Street
    - Liverpool
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    Job Description Team Leader - Customer ServiceLiverpool (Hybrid - 2 da... Read More
    Job Description Team Leader - Customer ServiceLiverpool (Hybrid - 2 days onsite per week, with flexibility)
    £28,000 - £33,000 per annum
    37.5 hours per week | Shifts: Monday to Sunday, 8:30am - 8:30pm
    Includes Bank Holidays | Full-time onsite training initiallyBrook Street is proud to be working with a market leader in customer service, supporting some of the world's leading brands. We're looking for an experienced and motivated Team Leader to join a fast-paced, high-performance environment and lead a team of Customer Service Associates.Key ResponsibilitiesLead and develop a high-performing team to deliver exceptional customer service.Resolve customer queries with a 'Right First Time' approach.Coach, motivate, and inspire your team to meet and exceed targets.Build a positive and engaged team culture that promotes service excellence.Communicate key campaign performance insights to stakeholders.Drive continuous improvement in the customer journey and team performance.Identify and escalate service issues or emerging trends.Deliver both individual and team KPIs effectively.Work flexibly within a 7-day operational shift pattern.About YouProven leadership experience in a contact centre or high-volume service environment.Skilled in performance coaching, team development, and situational leadership.Strong people management skills with the ability to motivate and influence.Passionate about delivering first-class customer service.Organised, quality-focused, and detail-oriented.A confident decision-maker with commercial awareness.Resilient, proactive, and self-motivated with a strong work ethic.Excellent interpersonal, verbal and written communication skills.IT proficient, especially with MS Office and general systems.Brook Street NMR is acting as an Employment Agency in relation to this vacancy. Read Less
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