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Brook Street
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  • Court Usher  

    Brook Street
    - Southampton
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    Job Description Our client HM Courts & Tribunals Service (HMCTS) is an... Read More
    Job Description Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

    Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.Job Title: Court Usher
    Location: Southampton - Fully On-Site
    Salary: £12.21 per hour
    Working Hours: Full-Time, Monday to Friday, 37 hours per weekIf you're looking for a rewarding opportunity to gain experience within the Public Sector, we have a full-time position available for a Court Usher based in Southampton. This is a temporary role with a strong possibility of extension, offering the chance to work at the heart of the justice system and support the smooth running of court proceedings.As a Court Usher, you will be the first point of contact for all court users attending hearings. You'll also provide essential support to the administrative staff, ensuring proceedings run efficiently and professionally.Please note: This role involves face-to-face interaction with members of the public, some of whom may be experiencing distress or anxiety.Key Responsibilities:Deliver excellent customer service to all court usersProvide general support to court staff and judiciaryMaintain accurate records and documentationEscort and support court users, including vulnerable individualsEnsure courtrooms are prepared and proceedings run smoothlyRequirements:Previous experience in an administrative or customer-facing roleStrong communication and interpersonal skillsAbility to manage sensitive situations with professionalism and empathyConfident using IT systems, including Microsoft OfficeExcellent time management and organisational skillsBenefits:Weekly payPaid holiday entitlementPension scheme accessThis is an excellent opportunity to gain valuable public sector experience in a professional and supportive environment.Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
    As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
    Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
    In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Read Less
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  • Customer Advisor - Band E (AO)  

    Brook Street
    - Stoke-on-Trent
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    Job Description Temporary Customer Advisor - Public Sector Location: H... Read More
    Job Description Temporary Customer Advisor - Public Sector Location: Hanley, Stoke-on-Trent (may be potential of hybrid working later down the line)
    Hours: Monday to Friday, 37 hours per week (10:00am-6:00pm - flexibility required)
    Contract: Temporary until May 2025 (chance of an extension)
    Pay Rate: £12.36 per hour, rising to £12.53 per hour
    Start Date: Monday 3rd November 2025About the RoleOur respected Public Sector client is looking for several Customer Advisors to join their Divorce Service Line and Financial Remedy team, supporting service users by phone with application updates and general queries. Please note - if successful the client will decide which team you would sit in. The day-to-day duties will be the same.This is a telephone-based role within a busy contact centre where you will be the first point of contact for members of the public and legal professionals. You'll provide clear, empathetic, and informative support - signposting, updating case details, and guiding users through the next steps in their process.While the focus is on telephony, there will be a small element of admin work. You must be comfortable spending most of your day on the phone and confident in explaining procedures clearly and calmly.Key ResponsibilitiesHandle inbound calls from service users and professionalsProvide accurate updates and guidance on applications and court casesProcess and update high-volume case information with precisionDeliver a consistently high level of customer service in a sensitive service areaWhat We're Looking ForIdeally, previous contact centre or customer service experienceA calm, assertive, and resilient approachExcellent communication and listening skillsComfortable working in a fast-paced, phone-based environmentTraining & Support8-week fully onsite training programme via the in-house training academyFirst 3-4 weeks will focus on admin and process trainingFollowed by consolidation and structured call-handling trainingTraining hours: 9:00am-5:00pm/10:00am - 6:00pm (Monday to Friday)Please note:You must be available to start on Monday 3rd November 2025Annual leave is not permitted during the initial 8-week training periodA clear DBS and 3 years of referencing will need to be processed before starting Read Less
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  • Band 3 Admin Support Officer  

    Brook Street
    - Belfast
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    Join Our Team as a Band 3 Clerical Officer at Musgrave Park Hospital,... Read More
    Join Our Team as a Band 3 Clerical Officer at Musgrave Park Hospital, Belfast with Brook Street UK LTD Are you organised, detail-oriented, and ready to support frontline healthcare professionals? We are seeking dedicated Band 3 Clerical Officers to join our Home Care Team. Hours per week : Wednesday to Friday - 22:50 hours per week Why Work with Us? Competitive Salary: £12.31 per hour Temporary Position: Stability and career growth within Belfast's leading healthcare facility Meaningful Impact: Provide vital administrative support that helps deliver safe, high-quality patient care Collaborative Environment: Work alongside a professional, friendly team committed to excellence Skill Development: Gain experience in medical administration, records management, and team coordination Key Responsibilities: Manage incoming and outgoing mail, photocopying, scanning, and email communication Maintain and update electronic and manual records in line with data protection and governance standards Support medical staffing processes and participate in team meetings and audits Handle routine queries and liaise professionally with internal and external stakeholders What We're Looking For: Experience in a team administration or office environment (1-2 years) Strong communication skills and proficiency in Microsoft Office, especially Excel Ability to work independently and as part of a team with excellent organisational skills Attention to detail and ability to meet deadlines in a fast-paced setting Understanding of confidentiality, data protection, and records management Qualifications: 4 GCSEs including English and Maths (Grade A*-C) or equivalent, or relevant experience How to Apply Ready to take the next step in your career? Send your up-to-date CV via the application link provided, or call Siobhan at Brook Street UK LTD for more information Brook Street NMR is acting as an Employment Business in relation to this vacancy. Skills: NHS Administrators Benefits: paid holidays plus pension Read Less
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  • Administrator- Band 4  

    Brook Street
    - Southampton
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    Job Description Education Programme CoordinatorSouthampton | Hybrid wo... Read More
    Job Description Education Programme Coordinator
    Southampton | Hybrid working
    Full-time (37.5 hours per week)
    Temporary contract until March 2026About the Role:
    Brook Street are recruiting an Education Programme Coordinator to support and deliver key projects within the Education Programme Team. The role involves coordinating and contributing to a range of initiatives, producing reports and briefings, and maintaining project systems and databases. You'll work collaboratively with stakeholders across health, social care, voluntary, and education sectors, ensuring high-quality outcomes and effective communication.Key Responsibilities:Lead and support education programme projects and development plans.Produce formal reports, briefings, and research outputs.Maintain project databases and ensure accurate data reporting.Support colleagues' development and contribute to training and induction.Monitor quality, manage workloads effectively, and uphold organisational standards.Build strong working relationships with internal and external stakeholders.Communicate complex information clearly and persuasively.Essential Skills & Experience:Strong written and verbal communication skills with the ability to engage senior stakeholders.Proven analytical and problem-solving ability when dealing with complex or conflicting information.Excellent attention to detail and accuracy.Confident decision-making with incomplete data.Numerate with good understanding of financial and analytical information.Strong planning and organisational skills across multiple timeframes.Skilled in negotiation, motivation, and collaborative working.Able to prepare comprehensive reports and presentations. Read Less
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  • Insurance Account Handler  

    Brook Street
    - Antrim
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    Job Description Brook Street Recruitment is proud to be working on beh... Read More
    Job Description Brook Street Recruitment is proud to be working on behalf of a leading global insurance broker to recruit an experienced Insurance Account Handler for their Belfast team.This is an exciting opportunity to join a well-established and forward-thinking firm that blends deep market expertise with innovative, tailor-made solutions. Their extensive global reach means you'll be working with a diverse portfolio of commercial clients, from SMEs to multinational corporations across a wide range of industries and complex risk profiles.Key ResponsibilitiesPlace and manage a broad spectrum of commercial risks in the insurance market.Deliver expert, timely advice to clients across all areas of their insurance requirements.Liaise confidently and effectively with insurer partners and underwriters.Provide professional, customer-focused servicing of client accounts, including handling Mid-Term Adjustments and resolving client queries.Ensure efficient and accurate file management and case completion.Uphold client confidentiality and adhere to all internal compliance and regulatory procedures.

    What We're Looking ForCII qualified or actively working towards professional qualifications.Minimum 3 year's experience in a commercial or corporate account handling role.Strong knowledge of technical insurance matters across varied risk types.Proven ability to service a wide client base with risks of differing sizes and complexity.Excellent communication and interpersonal skills, both written and verbal.Confident in building strong relationships with clients and insurers alike.What's on OfferA competitive salary package tailored to your experience and backgroundA dynamic, collaborative working environmentOngoing professional development and support toward further qualificationsThe opportunity to work with a respected global brand, gaining exposure to large and complex commercial accounts Read Less
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  • Band 3 Administrative Assistant with Secretarial duties  

    Brook Street
    - Lisburn
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    Join Our Team as an Administrative Assistant with Secretarial Duties L... Read More
    Join Our Team as an Administrative Assistant with Secretarial Duties Location: Lagan Valley Hospital Directorate: Adult Services & Healthcare in Prison Band: 3 - Rate of pay £12:31 per hour Working Hours: Full-time, Fixed hours with Flexible Working provisions available Why Work With Us? Make a meaningful difference in healthcare by supporting the delivery of vital services within the Healthcare in Prison Service. This role offers a dynamic and rewarding environment where your administrative expertise will contribute to improving healthcare for a unique and important patient community. What You'll Do Manage referrals efficiently, ensuring accurate, timely records for incoming and outgoing cases. Maximise clinic capacity with close monitoring and proactive scheduling of appointments. Monitor clinical waiting times and support achievement of targets, identifying and addressing any delays. Work closely with clinical staff to allocate and reschedule appointments as needed. Organise patients' follow-up internal and external appointments via a computerized system, ensuring timely notification. Record and vet test results and correspondence, ensuring integration into patients' medical records. Support performance reporting, maintaining high data quality standards. Provide secretarial support to medical professionals including minute-taking, diary management, and meeting coordination. Produce professional clinical letters, reports, and other documents through digital dictation or word processing. Assist with ongoing quality improvement, research initiatives, and data system development to enhance service delivery. Liaise with external healthcare agencies, supporting smooth communication and coordination. Take part in relevant projects, working groups, and comply with all Trust policies. What We Offer A supportive and inclusive work environment Opportunities for professional growth and development Flexible working arrangements to suit your life The chance to make a real impact in the healthcare system Apply Now Become a key part of a dedicated team making a difference in healthcare within the prison system. For further information please email Brook Street NMR is acting as an Employment Business in relation to this vacancy. Skills: NHS Personal Secretary Benefits: paid holidays plus pension Read Less
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  • Administrator  

    Brook Street
    - Bristol
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    Job Description Temporary Operations & Administration AssistantLocatio... Read More
    Job Description Temporary Operations & Administration AssistantLocation: Bristol (Office-based, daily attendance required)
    Part-Time | 20-25 hours per week
    3-Month Temporary Assignment
    Immediate Start Required
    Reporting to: Operations ManagerBrook Street Recruitment is proud to be partnering with a respected national charity making a real impact across communities. We're seeking a proactive and organised Operations & Administration Assistant for a 3-month temporary contract, based in central Bristol. This is a vital supporting role that ensures the smooth running of daily operations-perfect for someone who thrives in a purpose-driven environment.The RoleYou'll play a crucial role in supporting operational efficiency across the organisation. Key responsibilities include:Managing the main email inbox and directing enquiries to relevant teamsCoordinating office logistics including equipment for new starters and leaversBooking desks, rooms, and parkingSupporting office facilities including post, couriers, and consumablesActing as a key contact for building management and office suppliersOverseeing office-based health & safety and first aid provisionsEnsuring smooth day-to-day office management and admin processesSalary20 hours/week: £14,270.27 per annum (pro-rata)
    25 hours/week: £17,837.84 per annum (pro-rata)What We're Looking For✅ Previous experience in administration support roles
    ✅ Strong organisational and multitasking skills
    ✅ Excellent communication-written and verbal
    ✅ Competency with Microsoft Office 365 and general IT systems
    ✅ Reliable, trustworthy, and able to handle sensitive informationYou'll be a great fit if you enjoy variety, can prioritise a busy workload, and are passionate about supporting teams working towards social good.What's on OfferFlexible part-time hours across core working daysA supportive and inclusive workplace cultureOpportunity to contribute to meaningful work that supports vulnerable communitiesA foot in the door with a respected charity organisationThis role is fully office-based in Bristol. Daily attendance is required.
    Candidates must be available to start immediately.

    Ready to support a cause that truly matters while building valuable admin and operational experience?
    Read Less
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  • Risk and Compliance Officer (Insurance)  

    Brook Street
    - Manchester
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    Job Description Brook Street is working with a growing client that is... Read More
    Job Description Brook Street is working with a growing client that is seeking a Risk & Compliance Officer on a Full-Time, Permanent basis. This is a fully remote role with travel once per week to clients.Main duties:To support with onboarding of Appointed Representatives.To monitor, visit and oversee AR Onboarding.To assist with internal training.To be heavily involved in compliance projects.To assist with daily compliance tasks.Knowledge, skills, abilities and experience:Insurance experienceActuris experienceKnowledge of FCAs relating to ARsExperience or knowledge of auditsCompany Benefits:Remote workingPaid travelExcellent company cultureProgression & development opportunitiesBrook Street NMR is acting as an Employment Agency in relation to this vacancy. Read Less
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  • Case Administrator  

    Brook Street
    - Norwich
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    Job Description Job Title: Case Administrator Location: Norwich Salary... Read More
    Job Description Job Title: Case Administrator
    Location: Norwich
    Salary: £12.21 per hour
    Hours: Full-time, Monday to Friday, 9 AM - 5 PM
    Contract: Temporary, Public SectorDo you enjoy working in a fast-paced environment where your administrative skills can make a real impact?
    Brook Street is partnering with His Majesty's Prison and Probation Service to recruit a Case Administrator for the National Probation Service in Norwich.About the Role:As a Case Administrator, you'll play a vital part in supporting people on probation and probation staff. You will help ensure that processes run smoothly and efficiently, contributing to reducing re-offending and helping individuals get their lives back on track.Your role will involve handling sensitive information, dealing with a range of enquiries, and supporting both internal staff and external service users through accurate data management and effective communication.Key Responsibilities:Managing case files and records accurately and securelyLiaising with Probation Officers and external agenciesTaking inbound and outbound calls, dealing with queriesSupporting individuals going through the probation processGeneral administrative support including scheduling, data entry, and email handlingActing as a point of contact for service users, including those who may be in distress or presenting challenging behaviourMaintaining systems and databases within required timeframesWhat We're Looking For:Strong verbal and written communication skillsConfident handling phone calls in a professional and calm mannerGood IT and data entry skills (Microsoft Word, basic Excel)Ability to manage sensitive/confidential information appropriatelyExperience in customer service or administrative rolesA proactive approach with the ability to use your own initiativeBenefits:Weekly payHoliday entitlementPension schemeFull training and induction providedOpportunity to work within the public sectorOffice with views of Norwich CathedralIf you're detail-oriented, proactive, and passionate about helping others, this could be the ideal role for you. Read Less
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  • Case Manager - Residential Family Services Ilford  

    Brook Street
    - Ilford
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    Job Description Case Manager - Residential Family ServicesLocation: Il... Read More
    Job Description Case Manager - Residential Family ServicesLocation: IlfordFull-time | 40 hours per week (includes some evenings, weekends & bank holidays)Salary: £29,000 - £31,500 per annum + overtime opportunitiesAre you an experienced childcare professional with a passion for supporting families?
    We're recruiting on behalf of a leading Residential Family Centre that provides a safe, supportive, and professional environment for families. They are looking for a Case Manager to join their dedicated team and play a key role in helping parents and children build meaningful relationships while ensuring the highest safeguarding standards.
    What you'll be doing:Managing a caseload of families throughout their assessment process.Acting as a positive role model and providing guidance to both parents and children.Leading the safe day-to-day running of the service during shifts.Overseeing and supporting key workers, ensuring high-quality case records and reports.Liaising with local authorities, social workers, guardians, and other professionals.Supervising and supporting staff, including contributing to training and inductions.Ensuring compliance with safeguarding, health & safety, and Residential Family Centre Standards.What we're looking for:Minimum NVQ Level 3 (Childcare, Education, or relevant field) - Level 5 or equivalent desirable.At least 3 years' experience working with families and children, ideally in a residential or safeguarding context.Strong knowledge of child protection, child development, and family assessment processes.Experience in multi-agency working and case management.Excellent communication, report-writing, and organisational skills.A supportive, empathetic approach with the ability to manage sensitive situations calmly.Flexibility to work some evenings, weekends, and bank holidays.Why apply?Competitive salary plus overtime opportunities.The chance to make a real impact on vulnerable families.Ongoing training and professional development.Supportive, collaborative working environment.Please note: An Enhanced DBS check is required for this role.
    If you're passionate about safeguarding children and empowering families, we'd love to hear from you. Read Less
    Apply Now
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