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British Council
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  • B

    E+ Grant Manager  

    British Council
    - London
    Apply Now
    We support peace and prosperity by building connections, understanding... Read More
    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Erasmus+ Grants ManagerLocationStratford, London, UK (Hybrid)About the British CouncilThe British Council builds connections, understanding and trust between people in the UK and countries worldwide. Through arts and culture, education and the English language, we create opportunities and strengthen relationships across borders. We work with people in over 100 countries, supporting peace and prosperity by building connections, understanding and trust.Erasmus+ StatementThe Department for Education has announced that the British Council has been nominated to take on the role of national agency for Erasmus+.In December the UK and EU arrived at a political agreement that the UK would rejoin the Erasmus+ scheme in 2027. That agreement has now been legally formalised under the EU-UK Trade and Cooperation Agreement.The British Council has a longstanding commitment to supporting international exchange. It was a lead partner in the Erasmus+ UK National Agency from 2014-20, where Erasmus+ made a significant contribution to the UK's cultural relations activities, funding 8,091 projects, engaging 583,757 UK participants, and awarding around 1.1 billion to UK organisations.Role SummaryJob Title: Erasmus+ Grants ManagerPay Band: Grade 7 / Pay Band FLocation: Stratford, London, UK (Hybrid)Contract Type: Full-timeHomeworking: Hybrid working arrangement in line with British Council policyClosing Date: 24 August 2026Purpose of the RoleWe are looking for experienced Grants Managers to join the Erasmus+ National Agency team and support the successful delivery of one of Europe’s most significant education, youth and mobility programmes.Reporting to a Senior Grants Manager, you will be responsible for the operational delivery of grants management activity across a defined sector or portfolio. You will oversee activity across the full grant lifecycle, ensuring that grant-making processes are delivered to the highest standards of quality, compliance, accountability and customer experience.You will provide day-to-day leadership to a team delivering grant activities, ensuring programme rules, eligibility criteria and contractual requirements are applied consistently and transparently. Working closely with colleagues across Compliance, Customer Experience, Digital, Marketing and Sector teams, you will support effective programme delivery, risk management and continuous improvement.Main AccountabilitiesGrant Management DeliveryLead the delivery of grants management activity across the full grant lifecycle, from application and assessment through to award, monitoring, change control and closure.Ensure grant-making activity is delivered in line with programme rules, European Commission requirements, British Council standards and agreed KPIs.Allocate and manage workloads across the team to support efficient delivery of the annual work programme.Ensure grant assessments, funding decisions and programme records are accurate, consistent and audit-ready.Monitor performance, management information and assurance activity to identify risks and support operational decision-making.Team Leadership and People ManagementLine manage Grants Officers, providing coaching, guidance and day-to-day operational leadership.Support performance management, development planning and capability building across the team.Foster a high-performing, customer-focused and accountable team culture.Quality Assurance, Compliance and RiskApply quality assurance frameworks and support actions arising from audits, reviews and assurance activity.Identify and manage operational risks, escalating issues appropriately where required.Ensure compliance with safeguarding, data protection and information governance requirements.Stakeholder Collaboration and Continuous ImprovementWork collaboratively with colleagues across Compliance, Customer Experience, Digital, Marketing and Sector teams to resolve delivery issues and improve processes.Support implementation of programme updates, guidance changes and system improvements.Contribute to lessons learned activities and continuous improvement initiatives across the grants function.Role Specific Knowledge and ExperienceEssentialExperience delivering grants or similar regulated funding programmes.Experience supervising or leading staff within a customer-facing or operational delivery environment.Experience working with compliance, risk, audit or assurance processes.Experience building and maintaining relationships with a wide range of stakeholders.Strong operational grants management experience.Ability to interpret and apply complex programme guidance, funding rules and eligibility criteria.Strong organisational skills and ability to manage competing priorities effectively.Excellent attention to detail and commitment to maintaining accurate, auditable records.DesirableExperience working in public sector or government-funded programmes.Experience working in international environments or across multiple cultures.Experience within education, youth, skills, sport or cultural engagement sectors.Programme, project management or grants-related qualification.Specific RequirementsRelevant degree or equivalent professional experience.Written and verbal proficiency in English.Ability to work effectively within a hybrid working environment.Successful completion of British Council background screening requirements.LinkedInHybridA connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.orgPosted Date:Aug 06, 2026 Read Less
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  • E+ Grant Manager  

    British Council
    - Greater London
    Apply Now
    We support peace and prosperity by building connections, understanding... Read More
    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Erasmus+ Grants ManagerLocationStratford, London, UK (Hybrid)About the British CouncilThe British Council builds connections, understanding and trust between people in the UK and countries worldwide. Through arts and culture, education and the English language, we create opportunities and strengthen relationships across borders. We work with people in over 100 countries, supporting peace and prosperity by building connections, understanding and trust.Erasmus+ StatementThe Department for Education has announced that the British Council has been nominated to take on the role of national agency for Erasmus+.In December the UK and EU arrived at a political agreement that the UK would rejoin the Erasmus+ scheme in 2027. That agreement has now been legally formalised under the EU-UK Trade and Cooperation Agreement.The British Council has a longstanding commitment to supporting international exchange. It was a lead partner in the Erasmus+ UK National Agency from 2014-20, where Erasmus+ made a significant contribution to the UK's cultural relations activities, funding 8,091 projects, engaging 583,757 UK participants, and awarding around 1.1 billion to UK organisations.Role SummaryJob Title: Erasmus+ Grants ManagerPay Band: Grade 7 / Pay Band FLocation: Stratford, London, UK (Hybrid)Contract Type: Full-timeHomeworking: Hybrid working arrangement in line with British Council policyClosing Date: 24 August 2026Purpose of the RoleWe are looking for experienced Grants Managers to join the Erasmus+ National Agency team and support the successful delivery of one of Europe’s most significant education, youth and mobility programmes.Reporting to a Senior Grants Manager, you will be responsible for the operational delivery of grants management activity across a defined sector or portfolio. You will oversee activity across the full grant lifecycle, ensuring that grant-making processes are delivered to the highest standards of quality, compliance, accountability and customer experience.You will provide day-to-day leadership to a team delivering grant activities, ensuring programme rules, eligibility criteria and contractual requirements are applied consistently and transparently. Working closely with colleagues across Compliance, Customer Experience, Digital, Marketing and Sector teams, you will support effective programme delivery, risk management and continuous improvement.Main AccountabilitiesGrant Management DeliveryLead the delivery of grants management activity across the full grant lifecycle, from application and assessment through to award, monitoring, change control and closure.Ensure grant-making activity is delivered in line with programme rules, European Commission requirements, British Council standards and agreed KPIs.Allocate and manage workloads across the team to support efficient delivery of the annual work programme.Ensure grant assessments, funding decisions and programme records are accurate, consistent and audit-ready.Monitor performance, management information and assurance activity to identify risks and support operational decision-making.Team Leadership and People ManagementLine manage Grants Officers, providing coaching, guidance and day-to-day operational leadership.Support performance management, development planning and capability building across the team.Foster a high-performing, customer-focused and accountable team culture.Quality Assurance, Compliance and RiskApply quality assurance frameworks and support actions arising from audits, reviews and assurance activity.Identify and manage operational risks, escalating issues appropriately where required.Ensure compliance with safeguarding, data protection and information governance requirements.Stakeholder Collaboration and Continuous ImprovementWork collaboratively with colleagues across Compliance, Customer Experience, Digital, Marketing and Sector teams to resolve delivery issues and improve processes.Support implementation of programme updates, guidance changes and system improvements.Contribute to lessons learned activities and continuous improvement initiatives across the grants function.Role Specific Knowledge and ExperienceEssentialExperience delivering grants or similar regulated funding programmes.Experience supervising or leading staff within a customer-facing or operational delivery environment.Experience working with compliance, risk, audit or assurance processes.Experience building and maintaining relationships with a wide range of stakeholders.Strong operational grants management experience.Ability to interpret and apply complex programme guidance, funding rules and eligibility criteria.Strong organisational skills and ability to manage competing priorities effectively.Excellent attention to detail and commitment to maintaining accurate, auditable records.DesirableExperience working in public sector or government-funded programmes.Experience working in international environments or across multiple cultures.Experience within education, youth, skills, sport or cultural engagement sectors.Programme, project management or grants-related qualification.Specific RequirementsRelevant degree or equivalent professional experience.Written and verbal proficiency in English.Ability to work effectively within a hybrid working environment.Successful completion of British Council background screening requirements.LinkedInHybridA connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.orgPosted Date:Aug 06, 2026 Read Less
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  • B

    Junior Project Manager  

    British Council
    - Edinburgh
    Apply Now
    Location: UK or Poland(residents only – relocation and sponsorship not... Read More
    Location: UK or Poland(residents only – relocation and sponsorship not provided)Role purposeJunior Project Manager will be managing the design, development, planning and implementation of projects across product through a matrix of internal and external resources and partnerships, to ensure delivery of value and effective achievement of business objectives.Responsibilities will include overseeing effective project design, planning, delivery, implementation and realisation.  Ideal candidate will manage and / or influence virtual, dispersed project teams to deliver high quality products and services globally.Main accountabilitiesProject leadership and management• Defines and drives a clear vision and delivery strategy for the project, ensuring alignment with key business priorities while remaining adaptable to changing needs and insights.• Takes end to end ownership for delivering outcomes beyond milestones, ensuring the project achieves measurable impact and value.• Develops and evolves project and delivery plans that are realistic, data driven, and responsive to risk, dependencies and shifting priorities.• Establishes a project and delivery environment where teams are set up to succeed, with the right resources, structure, capabilities, and ways of working.• Balances pace, quality, and cost to deliver efficiently while maintaining focus on outcomes.Project development• Shapes and challenges early business ideas, actively contributing to robust business cases that are outcome-focussed and evidence-based.• Guides initiatives from concept through to delivery, ensuring continuous alignment between strategy and execution.• Builds and maintains external networks to access, absorb and apply professional best practice to develop and improve the British Council’s project management methodology and toolkit.Performance, reporting and resourcing• Ensures the right resources, skills, and capabilities are in place, working across teams and partners to adjust capacity as needed.• Defines clear success measures, benefits, and performance indicators, ensuring alignment with stakeholder expectations and organisational strategy and priorities.• Leads reviews, washups and retrospectives, embedding continuous improvement into delivery and sharing insights to build organisational capability.Customers and stakeholders• Supports management of senior relationships across the British Council, as well as with external agencies, partners and individuals, as required, to support the strategic vision and value realisation.• Builds and maintain effective relationships with internal partners and stakeholders, to ensure the effective, delivery of project goals and outcomes.• Communicates with transparency, clarity and confidence, ensuring stakeholders understand progress, risks, options, and outcomes.Risk and compliance• Applies governance and compliance requirements in a pragmatic way that enables delivery rather than slows it down• Ensures the British Council meets all relevant internal and external compliance and client requirements (financial, HR, quality management, regulatory, etc.) across the project, to ensure the organisation and all its sub-contractors operate legally, with integrity, and in a way that manages risk effectively.Commercial and financial management• Manages budgets and commercial performance to ensure delivery achieves strong value for money and expected returns.• Makes informed trade-offs between scope, cost, and timelines to maximise impact and value.• Negotiate and procure agreements with partners/sub-contractors/stakeholders and signoff contracts relating to delivery of the product or service, to meet optimal cost efficiency measures.Equality, diversity and inclusion (EDI)• Consistently creates an inclusive and anti-racist organisational culture, being aware of own biases and taking action to mitigate against these.• Ensures people feel valued and are treated equitably, with support for people’s wellbeing and mental health particularly through periods of significant change.• Has a deep understanding of and takes accountability for putting the British Council’s approach to equality, diversity and inclusion and anti-racism into practice.• Makes time for and visibly engages with learning and development related to EDI and anti-racism.EducationFirst degree or equivalent qualification/experienceRole specific knowledge and experienceMinimum/essential• Demonstrable experience in managing projects for a multi-national organization, including support procurement and third party supplier and partner arrangements.• Experience of using formal planning tools to create project plans where appropriate (I,e. Miro, Jira, Confluence, Planner, Microsoft Project, etc.)• Excellent verbal and written communication skills using various tools including Outlook, Word, Teams, Excel, and PowerPoint.• Fluency in English.• Current residency either in the UK or Poland with unlimited right to work.Desirable• Experience of leading on digital/online/technology projects on a global scale.• Experience of supporting the negotiation of legal contracts with external partners.• Experience of delivering learning and / or assessment programmes and projects.British Council values and behavioursBritish council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are: Open and Committed; Expert and Inclusive; Optimistic and Bold.Unit: English & Exams / Product / Delivery and GovernanceWork style: hybridPay band: 7UK annual salary: 31,000 - 34,000Poland monthly salary (PLN)11,230 - 14,040Posted Date:May 25, 2026Department:Exams Read Less
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  • B

    Lead Site Reliability Engineer (AWS)  

    British Council
    - London
    Apply Now
    We support peace and prosperity by building connections, understanding... Read More
    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Role SummaryAs a Lead Site Reliability Engineer, you will play a key role in ensuring the reliability, availability, and operational excellence of the British Council's global digital platforms. With a strong specialism in AWS, along with demonstrable experience, you will work closely with engineering teams, architects, senior stakeholders, and our managed service partner, you will design, implement, and continuously improve resilient, scalable, and secure systems. You will leverage expertise in cloud infrastructure, automation, monitoring, performance optimisation, and incident management to deliver high system uptime and support evolving business needs.About the TeamThe role sits within the Digital and Technology Engineering team, which partners across the British Council to deliver customer-centric digital products and services. The Engineering function brings together Architecture, Software Engineering, Quality Assurance, and Delivery capabilities to build and maintain world-class digital solutions. Guided by the values of being Open and Committed, Optimistic and Bold, and Expert and Inclusive, the team champions collaboration, innovation, digital inclusion, and engineering best practices to create reliable, high-performing technology that enhances the experience of customers and colleagues worldwide.Main responsibilitiesYou will contribute to shaping and delivering the British Council's Site Reliability / DevOps strategy by implementing best practices that improve the availability, resilience, security, and performance of our digital platforms. You will use your expertise in cloud infrastructure, automation, monitoring, FinOps and performance optimisation to identify opportunities for improvement, resolve complex reliability challenges, and ensure systems remain scalable and highly available. You will also leverage system metrics, user feedback, and data analytics to drive continuous improvement while promoting inclusive, user-centric digital experiences.You will build strong cross-functional relationships, advocate for Site Reliability Engineering across the organisation, and collaborate with teams to define performance expectations and deliver robust solutions. In addition, you will mentor fellow engineers to build up their AWS expertise, have involvement with Azure responsibilities where required, contribute to the Site Reliability Engineering community of practice, share knowledge and best practices, and foster a culture of collaboration, continuous learning, and operational excellence.Role specific skillsTechnical:Cloud Expertise: Expertise with major cloud platforms, specifically AWS, but ideally also Microsoft Azure.Infrastructure Automation: Excellent working knowledge using tools like Terraform or Ansible to automate infrastructure tasks.Containerisation and Orchestration: Knowledge of Docker and Kubernetes for application deployment and management.Monitoring and Observability: Experience with tools such as Azure Monitor, ELK stack, or similar to monitor system health, analyse logs, and troubleshoot production issues.Programming ,Scripting and Infrastructure as Code: Ability to write and maintain scripts in languages like Python or Typescript for automation and Terraform for IaCNetworking: Understanding of load balancers, DNS setups, and basic network security practices.Database Management: Experience in managing and optimising relational and NoSQL databases.SLIs, SLOs, SLAs: Familiarity with setting and monitoring service level metrics to maintain system reliability.Soft Skills:Problem-solving: Ability to quickly diagnose and resolve system-related issues.Communication: Articulating technical information effectively to varied audiences.Collaboration: Working closely with developers, other SREs, and technical teams to ensure system robustnessLeadership:Operational Management: Overseeing daily operations, ensuring processes are adhered to, and optimizing workflows.Mentoring and sharing skills and expertise with the wider SRE team.Teamwork: Actively contributing to team meetings, discussions, and brainstorming sessions, sharing knowledge and best practices.Desirable Skills:Chaos Engineering: Some exposure to chaos engineering practices to test system resilience.Performance Tuning: Techniques and best practices for optimizing system performance.Disaster Recovery: Crafting and executing strategies to quickly recover from system failures.Role specific knowledge and experienceMinimum/essential Extensive hands-on experience designing and operating production AWS platforms.AWS Certified DevOps Engineer – Professional or AWS Certified Solutions Architect – Professional (both preferred).Proven Experience in roles like Systems Administrator, Cloud Engineer, DevOps Engineer, or a mid-to-senior Site Reliability Engineer position.Leadership: 5+ years in an engineering role, guiding and mentoring junior engineers.Production Systems: Hands-on experience with supporting and scaling high-traffic, production-grade systems.System Design Principles: Solid grasp of system and design principles to create scalable and resilient systems that meet current business needs.Incident Handling: Demonstrated ability to efficiently handle and resolve critical incidents, ensuring minimized downtime and impact.Cross-functional Collaboration: A history of working closely with product, development, QA, and operations teams to bolster system reliability.Problem Solving: Strong diagnostic and troubleshooting skills, especially in a high-pressure environment.Automated Testing: Knowledge of automated testing methodologies and tools to ensure the reliability of infrastructure as code deployments.DesirableAWS Certified Security – SpecialtyAWS Certified Advanced Networking – SpecialtyKubernetes certification (CKA) Terraform Associate certification Strategic thinking: Ability to think strategically and align design initiatives with overall business goals, considering market trends, user insights, and competitive landscape.  Design-First Approach: History of employing a design-first methodology, ensuring systems are not only reliable but also efficient, maintainable, and scalable.Systems Thinking: Proficiency in perceiving and addressing infrastructure holistically, understanding the interrelationships and dependencies between components to predict and mitigate cascading failures.Language RequirementsThe British Council systems and global processes operate in English. Written and verbal proficiency in English is requiredEducationMaster’s degree in design or related field offering advanced knowledge and specialisation in areas such as user experience (UX) design, interaction design, or information design.British Council | Pay Band 9Location: All British Council offices in the UK (London, Belfast, Cardiff, and Edinburgh),Department: Digital and TechnologyContract: Indefinite Contract Apply by: Tuesday, Aug 11th (23:59 local time)Please note that candidates must have the pre-existing, legal right to work in the UK at the time of application. Mobility / relocation / visa sponsoring support will not be provided.  British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.  This may not be appropriate for all roles but can be explored at interview.A connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.orgPosted Date:Jul 28, 2026Department:Professional Specialisms Read Less
    Apply Now
  • B

    Lead Site Reliability Engineer (AWS)  

    British Council
    - Edinburgh
    Apply Now
    We support peace and prosperity by building connections, understanding... Read More
    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Role SummaryAs a Lead Site Reliability Engineer, you will play a key role in ensuring the reliability, availability, and operational excellence of the British Council's global digital platforms. With a strong specialism in AWS, along with demonstrable experience, you will work closely with engineering teams, architects, senior stakeholders, and our managed service partner, you will design, implement, and continuously improve resilient, scalable, and secure systems. You will leverage expertise in cloud infrastructure, automation, monitoring, performance optimisation, and incident management to deliver high system uptime and support evolving business needs.About the TeamThe role sits within the Digital and Technology Engineering team, which partners across the British Council to deliver customer-centric digital products and services. The Engineering function brings together Architecture, Software Engineering, Quality Assurance, and Delivery capabilities to build and maintain world-class digital solutions. Guided by the values of being Open and Committed, Optimistic and Bold, and Expert and Inclusive, the team champions collaboration, innovation, digital inclusion, and engineering best practices to create reliable, high-performing technology that enhances the experience of customers and colleagues worldwide.Main responsibilitiesYou will contribute to shaping and delivering the British Council's Site Reliability / DevOps strategy by implementing best practices that improve the availability, resilience, security, and performance of our digital platforms. You will use your expertise in cloud infrastructure, automation, monitoring, FinOps and performance optimisation to identify opportunities for improvement, resolve complex reliability challenges, and ensure systems remain scalable and highly available. You will also leverage system metrics, user feedback, and data analytics to drive continuous improvement while promoting inclusive, user-centric digital experiences.You will build strong cross-functional relationships, advocate for Site Reliability Engineering across the organisation, and collaborate with teams to define performance expectations and deliver robust solutions. In addition, you will mentor fellow engineers to build up their AWS expertise, have involvement with Azure responsibilities where required, contribute to the Site Reliability Engineering community of practice, share knowledge and best practices, and foster a culture of collaboration, continuous learning, and operational excellence.Role specific skillsTechnical:Cloud Expertise: Expertise with major cloud platforms, specifically AWS, but ideally also Microsoft Azure.Infrastructure Automation: Excellent working knowledge using tools like Terraform or Ansible to automate infrastructure tasks.Containerisation and Orchestration: Knowledge of Docker and Kubernetes for application deployment and management.Monitoring and Observability: Experience with tools such as Azure Monitor, ELK stack, or similar to monitor system health, analyse logs, and troubleshoot production issues.Programming ,Scripting and Infrastructure as Code: Ability to write and maintain scripts in languages like Python or Typescript for automation and Terraform for IaCNetworking: Understanding of load balancers, DNS setups, and basic network security practices.Database Management: Experience in managing and optimising relational and NoSQL databases.SLIs, SLOs, SLAs: Familiarity with setting and monitoring service level metrics to maintain system reliability.Soft Skills:Problem-solving: Ability to quickly diagnose and resolve system-related issues.Communication: Articulating technical information effectively to varied audiences.Collaboration: Working closely with developers, other SREs, and technical teams to ensure system robustnessLeadership:Operational Management: Overseeing daily operations, ensuring processes are adhered to, and optimizing workflows.Mentoring and sharing skills and expertise with the wider SRE team.Teamwork: Actively contributing to team meetings, discussions, and brainstorming sessions, sharing knowledge and best practices.Desirable Skills:Chaos Engineering: Some exposure to chaos engineering practices to test system resilience.Performance Tuning: Techniques and best practices for optimizing system performance.Disaster Recovery: Crafting and executing strategies to quickly recover from system failures.Role specific knowledge and experienceMinimum/essential Extensive hands-on experience designing and operating production AWS platforms.AWS Certified DevOps Engineer – Professional or AWS Certified Solutions Architect – Professional (both preferred).Proven Experience in roles like Systems Administrator, Cloud Engineer, DevOps Engineer, or a mid-to-senior Site Reliability Engineer position.Leadership: 5+ years in an engineering role, guiding and mentoring junior engineers.Production Systems: Hands-on experience with supporting and scaling high-traffic, production-grade systems.System Design Principles: Solid grasp of system and design principles to create scalable and resilient systems that meet current business needs.Incident Handling: Demonstrated ability to efficiently handle and resolve critical incidents, ensuring minimized downtime and impact.Cross-functional Collaboration: A history of working closely with product, development, QA, and operations teams to bolster system reliability.Problem Solving: Strong diagnostic and troubleshooting skills, especially in a high-pressure environment.Automated Testing: Knowledge of automated testing methodologies and tools to ensure the reliability of infrastructure as code deployments.DesirableAWS Certified Security – SpecialtyAWS Certified Advanced Networking – SpecialtyKubernetes certification (CKA) Terraform Associate certification Strategic thinking: Ability to think strategically and align design initiatives with overall business goals, considering market trends, user insights, and competitive landscape.  Design-First Approach: History of employing a design-first methodology, ensuring systems are not only reliable but also efficient, maintainable, and scalable.Systems Thinking: Proficiency in perceiving and addressing infrastructure holistically, understanding the interrelationships and dependencies between components to predict and mitigate cascading failures.Language RequirementsThe British Council systems and global processes operate in English. Written and verbal proficiency in English is requiredEducationMaster’s degree in design or related field offering advanced knowledge and specialisation in areas such as user experience (UX) design, interaction design, or information design.British Council | Pay Band 9Location: All British Council offices in the UK (London, Belfast, Cardiff, and Edinburgh),Department: Digital and TechnologyContract: Indefinite Contract Apply by: Tuesday, Aug 11th (23:59 local time)Please note that candidates must have the pre-existing, legal right to work in the UK at the time of application. Mobility / relocation / visa sponsoring support will not be provided.  British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.  This may not be appropriate for all roles but can be explored at interview.A connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.orgPosted Date:Jul 28, 2026Department:Professional Specialisms Read Less
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  • B

    Lead Site Reliability Engineer (AWS)  

    British Council
    - Cardiff
    Apply Now
    We support peace and prosperity by building connections, understanding... Read More
    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Role SummaryAs a Lead Site Reliability Engineer, you will play a key role in ensuring the reliability, availability, and operational excellence of the British Council's global digital platforms. With a strong specialism in AWS, along with demonstrable experience, you will work closely with engineering teams, architects, senior stakeholders, and our managed service partner, you will design, implement, and continuously improve resilient, scalable, and secure systems. You will leverage expertise in cloud infrastructure, automation, monitoring, performance optimisation, and incident management to deliver high system uptime and support evolving business needs.About the TeamThe role sits within the Digital and Technology Engineering team, which partners across the British Council to deliver customer-centric digital products and services. The Engineering function brings together Architecture, Software Engineering, Quality Assurance, and Delivery capabilities to build and maintain world-class digital solutions. Guided by the values of being Open and Committed, Optimistic and Bold, and Expert and Inclusive, the team champions collaboration, innovation, digital inclusion, and engineering best practices to create reliable, high-performing technology that enhances the experience of customers and colleagues worldwide.Main responsibilitiesYou will contribute to shaping and delivering the British Council's Site Reliability / DevOps strategy by implementing best practices that improve the availability, resilience, security, and performance of our digital platforms. You will use your expertise in cloud infrastructure, automation, monitoring, FinOps and performance optimisation to identify opportunities for improvement, resolve complex reliability challenges, and ensure systems remain scalable and highly available. You will also leverage system metrics, user feedback, and data analytics to drive continuous improvement while promoting inclusive, user-centric digital experiences.You will build strong cross-functional relationships, advocate for Site Reliability Engineering across the organisation, and collaborate with teams to define performance expectations and deliver robust solutions. In addition, you will mentor fellow engineers to build up their AWS expertise, have involvement with Azure responsibilities where required, contribute to the Site Reliability Engineering community of practice, share knowledge and best practices, and foster a culture of collaboration, continuous learning, and operational excellence.Role specific skillsTechnical:Cloud Expertise: Expertise with major cloud platforms, specifically AWS, but ideally also Microsoft Azure.Infrastructure Automation: Excellent working knowledge using tools like Terraform or Ansible to automate infrastructure tasks.Containerisation and Orchestration: Knowledge of Docker and Kubernetes for application deployment and management.Monitoring and Observability: Experience with tools such as Azure Monitor, ELK stack, or similar to monitor system health, analyse logs, and troubleshoot production issues.Programming ,Scripting and Infrastructure as Code: Ability to write and maintain scripts in languages like Python or Typescript for automation and Terraform for IaCNetworking: Understanding of load balancers, DNS setups, and basic network security practices.Database Management: Experience in managing and optimising relational and NoSQL databases.SLIs, SLOs, SLAs: Familiarity with setting and monitoring service level metrics to maintain system reliability.Soft Skills:Problem-solving: Ability to quickly diagnose and resolve system-related issues.Communication: Articulating technical information effectively to varied audiences.Collaboration: Working closely with developers, other SREs, and technical teams to ensure system robustnessLeadership:Operational Management: Overseeing daily operations, ensuring processes are adhered to, and optimizing workflows.Mentoring and sharing skills and expertise with the wider SRE team.Teamwork: Actively contributing to team meetings, discussions, and brainstorming sessions, sharing knowledge and best practices.Desirable Skills:Chaos Engineering: Some exposure to chaos engineering practices to test system resilience.Performance Tuning: Techniques and best practices for optimizing system performance.Disaster Recovery: Crafting and executing strategies to quickly recover from system failures.Role specific knowledge and experienceMinimum/essential Extensive hands-on experience designing and operating production AWS platforms.AWS Certified DevOps Engineer – Professional or AWS Certified Solutions Architect – Professional (both preferred).Proven Experience in roles like Systems Administrator, Cloud Engineer, DevOps Engineer, or a mid-to-senior Site Reliability Engineer position.Leadership: 5+ years in an engineering role, guiding and mentoring junior engineers.Production Systems: Hands-on experience with supporting and scaling high-traffic, production-grade systems.System Design Principles: Solid grasp of system and design principles to create scalable and resilient systems that meet current business needs.Incident Handling: Demonstrated ability to efficiently handle and resolve critical incidents, ensuring minimized downtime and impact.Cross-functional Collaboration: A history of working closely with product, development, QA, and operations teams to bolster system reliability.Problem Solving: Strong diagnostic and troubleshooting skills, especially in a high-pressure environment.Automated Testing: Knowledge of automated testing methodologies and tools to ensure the reliability of infrastructure as code deployments.DesirableAWS Certified Security – SpecialtyAWS Certified Advanced Networking – SpecialtyKubernetes certification (CKA) Terraform Associate certification Strategic thinking: Ability to think strategically and align design initiatives with overall business goals, considering market trends, user insights, and competitive landscape.  Design-First Approach: History of employing a design-first methodology, ensuring systems are not only reliable but also efficient, maintainable, and scalable.Systems Thinking: Proficiency in perceiving and addressing infrastructure holistically, understanding the interrelationships and dependencies between components to predict and mitigate cascading failures.Language RequirementsThe British Council systems and global processes operate in English. Written and verbal proficiency in English is requiredEducationMaster’s degree in design or related field offering advanced knowledge and specialisation in areas such as user experience (UX) design, interaction design, or information design.British Council | Pay Band 9Location: All British Council offices in the UK (London, Belfast, Cardiff, and Edinburgh),Department: Digital and TechnologyContract: Indefinite Contract Apply by: Tuesday, Aug 11th (23:59 local time)Please note that candidates must have the pre-existing, legal right to work in the UK at the time of application. Mobility / relocation / visa sponsoring support will not be provided.  British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.  This may not be appropriate for all roles but can be explored at interview.A connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.orgPosted Date:Jul 28, 2026Department:Professional Specialisms Read Less
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