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• 

  Test-Day Coordinator  

  British Council

  [fulltime] - London

  Posted: 22/07/2024

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  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Purpose The purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of B2B Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account. This role will also provide technical support for all digital devices during exams sessions. This includes ensuring that the necessary devices are in good working order, properly set up and ready for exam use. The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution. Main Accountabilities: Service delivery and Operations ▪ Support registration of exam entries, responding to queries or issues ▪ Provides technical assistance leading up to and on Test Day ▪ Undertakes bulk upload and cash reconciling ▪ Project management and vendor management to ensure procurement, regular servicing and readiness of use of IT related equipment to ensure smooth delivery of exam services. ▪ Ensures technical compliance of equipment and connectivity at test venues ▪ Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon. ▪ Supports all relevant to pre-test, test day, post-test services and procedures. ▪ Coordinate with test day operations coordinator relevant tasks of pre-test, test day and post test. Customers/ Relationship and stakeholders ▪ Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department ▪ Proactively work with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process. ▪ Acts as ‘help desk’ to venue staff and customers / candidates ▪ Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery. ▪ Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager / Cluster team when required. Risk and compliance ▪ Adhere to Quality and Compliance Assurance (QCA) standards, exams boards standards & guidelines, and IELTS audit requirements at all times. Strict adherence to exam security and administration requirements is an essential part of the job ▪ Undertake contingency and risk management on the ground, liaise with Local IT, Examiner or Venue Staff to ensure alignment on communications. ▪ Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times. Analysis and reporting ▪ Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs. ▪ Supports wash-up meetings to review Test Day performance delivery, continual improvement and corrective actions Finance ▪ Manage financial transactions through SAP and carry out related duties as per role on SAP (e.g. raise purchase requisitions/sales orders) in compliance with essential Finance and procurement policies ▪ Assist with income reconciliation, income collection, vendor payments etc as needed Minimum/essential Requirements- University Degree and 2 years of relevant exams operations experience. Experience managing small teams or demonstrating management potential. Experience of maintaining the highest standards of customer satisfaction Ability to prepare and present reports and analysis. Desirable Requirements- Previous experience in exams administration, esp using IELTS systems like like ORS, IWAS, IAM, EQCS Knowledge of UK Board regulations and processes and proven track record of complying with these. Read Less

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• 

  Community and Content Manager, Alumni UK  

  British Council

  [permanent] - Manchester

  Posted: 18/07/2024

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  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Community and Content Manager, Alumni UK Department: Education, Cultural Engagement 
  Contract type: Indefinite Contract (36 hours per week). 
  Pay band : 7
  Salary: £30,839 plus £3,300 London Market Allowance for those based in the London area only. 
  Benefits Include, but are not limited to:
  • 32 days annual leave, in addition to public holidays
  • 3 days volunteering leave
  • Career average defined benefit pension scheme
  • An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world.  Location -  UK:  London, Cardiff, Manchester, Edinburgh or Belfast Only.
  Requirements: Please note that candidates must have the pre-existing (permanent) legal right to work in the UK at the time of application. We are unable to support with visa sponsorship and relocation support. 
  Closing Date: Sunday 11th August 2024 at 23:59 UK time.
  British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. The Team: This role sits within the Cultural Engagement which brings together our portfolio of work in arts, education, English, and research. Our portfolio is delivered through a set of globally led programmes, one of which is Alumni UK, the global network for people from around the world who have studied in the UK.  Every year, more than 400,000 international students choose to study in the UK – a number which is further increased by those who take UK higher education qualifications online, via transnational education, or who study for a semester in the UK.  The Alumni UK programme aims to strengthen the global network of UK alumni, providing opportunities for personal and professional development, for networking and for showcasing examples of alumni achievement.  The Role:
  The Community and Content Manager will play a pivotal role in managing the online community of international UK alumni.  You will lead on the ongoing development of our current online collaboration platform and work with the Alumni UK team to engage with alumni through content development, training opportunities and other.
  You will work with the Programme Development Manager on the procurement of an off-the-shelf collaboration platform, which will be built to fit the needs of the Alumni UK programme.   
  Accountabilities: Operational delivery 
  • Be responsible for the day-to-day management of the British Council’s Alumni UK online platform (working with external provider to fix bugs, add new features etc)
  • Be the first point of contact for enquires from alumni via the Alumni UK mailbox, ensuring enquiries are dealt with accordingly or redirected. Enquiries could cover technical access issues, reporting of inappropriate content, safeguarding matters etc. 
  • Build a vibrant online community of international UK alumni from all around the world by actively encouraging engagement and collaboration between alumni
  • Work closely with colleagues across the British Council global network to ensure promotion of events and collect content from other programmes. Ensure there are adequate administrators for the alumni platform and that sufficient training is provided. 
  Continuous improvement and development of the Alumni UK platform
  • Work with the Programme Development Manager to scope out future developments for the alumni platform (this will include the lengthy procurement of a fit for purpose Alumni collaboration platform).
  • Project manage the introduction of new features and functionality, working with the technical provider and communicating these changes to the platform users; Alumni, UK HE universities and British Council UK and global staff.
  • Explore new and creative ways to engage international UK alumni online. Test and implement these initiatives with the alumni network on an ongoing basis 
  • Develop and lead a community of practice for alumni platform administrators and be their point of contact for any queries regarding the alumni platform 
  Contract management 
  • Work closely with the alumni platform technical provider to ensure the platform is always fully functional and any issues are reported and dealt with in a timely manner 
  • Manage the contract with the platform provider to ensure they meet all of their commitments 
  Content management 
  • Work closely with the marketing manager to co-ordinate messaging across the alumni platform, direct marketing and social media 
  • Develop content for the alumni platform and be responsible for editing content across the platform to ensure consistency and professionalism 
  • Develop a content plan for the alumni platform and work with content producers to see this delivered 
  Reporting 
  • Be responsible for regular reporting on the alumni platform, utilising the platforms integrated reporting functionality and other available analytics
  • Have full visibility and knowledge of alumni analytics ahead of weekly progress team meetings (via Google analytics).
  Equality, Diversity, Inclusion 
  • To actively contribute to an inclusive and anti-racist organisational culture, being aware of your own biases, and taking action to mitigate against these. Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health
  • Understand the British Council’s approach to equality, diversity and inclusion and how it applies to your role, making time for learning and development relating to EDI and anti-racism
  • Ensure the alumni platform is accessible to audiences and any additional accommodations are facilitated when required.
  Requirements of the role • Experience of managing and developing an online community 
  • Experience of creating online content for digital audiences and an understanding and knowledge of what makes engaging content 
  • Experience of managing suppliers 
  • Demonstrated knowledge and experience of project management Closing Date: Applications will close at 23:59 on Sunday 11th August 2024 UK Time. 
  
  Interviews will be held around the beginning/mid September. 
  
  A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

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• 

  Education Project Manager  

  British Council

  [fulltime] - London

  Posted: 17/07/2024

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  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Purpose Implementation of projects with a low level of complexity funded by British Council or by another client or funding mechanism. Leads the successful delivery of a range of projects from start to finish including managing the contract or project plan, managing client or internal stakeholders, successfully achieving reporting and meeting compliance standards. Or works within a larger programme or multi country programme on a particular component. Main Accountabilities:
  Relationship & Stakeholder management Has relationships with delivery partners and stakeholders within country and is able to procure services and contract delivery partners. Holds suppliers to account for delivering against contract. Build strong internal relationships and networks Commercial and Financial Management Ensure sound financial planning, working closely with finance teams to ensure British Council and client financial year plans are up to date. Ensure accurate and timely monthly (re)forecasting is in place, by running regular reports in the SAP system on actuals, monitoring outstanding purchase orders, reviewing commitments, analysing and commenting on reasons for variances to plan and recommending corrective actions. Monitoring monthly finances, including correct expenditure, ensuring the P2P process is being followed and correcting any mis-postings or journals needed. Lead on British Council, partner or client reporting (including, with Finance Manager, financial reporting) and ensure reports are delivered on time, to budget and to a high standard. Compliance to BC financial policies and procedures. Project Management
  Contributes to development of, owns and delivers on Project Management Plan Identifies risks in a project or programme and puts together mitigation strategies with SRO Responsible for internal and client, procurement, contracting, compliance and reporting pm Checks on and reports on compliance Manages procurement on a project/programme Responsible for data management including timely data entry, quality assurance of data, undertaking basic analysis of monitoring data, and developing progress reports to meet funding needs Undertaking programme-specific data collection as needed. This includes working with colleagues to identify indicators and tools for data collection, quality assuring all data, and undertaking basic analysis. Business Development
  Supports the identification and development of professional networks, relationships and partnerships to increase the British Council’s impact and reputation. Ensures high quality and accurate pipeline data for country/pillar. Conducts specific pipeline and partner/competitor analysis to contribute to business development planning and prioritisation. Provides support with development of new business proposals, ensuring that internal and external professional standards are met.
  Equality, Diversity and Inclusion (EDI) To actively Contribute to an inclusive and anti-racist organisational culture, being aware of your own biases, and taking action to mitigate against these. Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health. Understand the British Council’s approach to equality, diversity and inclusion and how it applies to your role and make time for learning and development relating to EDI and anti-racism. Minimum/essential Requirements- Experience of managing projects from start to finish and familiarity with project life-cycles. Understanding of procurement, evaluation and reporting requirements of projects. Proven experience of managing project finances. 3-years experience in managing education projects Experience of managing stakeholders Project management qualification desirable Experience of working in project or programme management. Experience of using technology in project delivery. Good understanding and experience of supporting monitoring and evaluation. Desirable Requirements- Managing education projects in International Organizations Foundation level Project Management certificate or relevant work experience. Read Less

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• 

  Operations Planning Manager  

  British Council

  [fulltime] - London

  Posted: 12/07/2024

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  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. British Council Pay band: 7 (£30,839 - £37,152) Benefits Include, but are not limited to: Join a dynamic team that is passionate about helping thousands of people to achieve their ambitions in work, study or life, through various English exams and UK qualifications. An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world. 32 days annual leave, in addition to public holidays 3 days volunteering leave Career average defined benefit pension scheme
  Department: English and Exams
  Contract type : Two years, Fixed Term Contract
  Closing Date : Sunday 28th July 2024 (23:59 GMT) Location : UK Wide (Belfast, Cardiff, Edinburgh, Manchester or London) Interviews to be held 14-15 August 2024 You must have the legal right to work in the UK at the time of application. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
  Role Purpose: The purpose of this role is to plan and track exams capacity requirements against demand. The role will translate demand into capacity/resource requirements for venues, people and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency. Role Context: The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. Main Accountabilities/Responsibilities but not limited to the following: Product Service Delivery ▪ Translates demand into capacity plan for venues, venue staff, papers, etc ▪ Sets venue strategy, profiles and works with Procurement and Venue proprietor ▪ Identifies and shares examples of process / procedural best practice with appropriate colleagues to drive continuous improvement in operational capability, efficiency and cost effectiveness in conjunction with Business improvement colleagues. Customer service ▪ Ensures achievement of Customer Experience standards and performance by regularly gathering feedback to drive improvement, working closely with customer services  ▪ Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process. Risk & compliance  ▪ Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to always protect the interests of the BC and its customers.  ▪ Uses standardised processes to monitor compliance with agreed corporate risk management procedures relevant to service delivery Analysis & reporting  ▪ Conducts analysis of business information and compiles business reports for business planning and as required for audit, incident & investigation.  ▪ Presents complex information clearly to enable evidence-based operational decision-making and planning.  Commercial & resource management ▪ Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes. ▪ Actively seeks to maximise value for money when acquiring resources, goods or services Leadership & management ▪ Motivates and encourages team performance in virtual (non-face to face situations). ▪ Coaches and guides towards team performance of the country operations team, working with country leadership to address skills or motivation gaps as it arises. Role Specific Knowledge and Experience: Minimum/Essential Experience managing small teams (or demonstrated management potential) Experience working in Exams environment Identifying ways in which services can be improved, and taking these forward Excellent communications skills Desirable Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a business Experience or ability to manage large remote teams of non-permanent resource including oversight of performance A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

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• 

  Director of Technology & Delivery  

  British Council

  [fulltime] - London

  Posted: 11/07/2024

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  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Location:  London, Manchester, Cardiff, Belfast, and Edinburgh (All offices in the UK) Department:  Digital & Technology Contract type : Indefinite (permanent)  Closing Date : 25th July 2024 at 23:59 You must have the legal right to work in United Kingdom at the time of application.   There is no relocation or sponsorship support. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.   Role purpose In this role, the postholder will support the British Council’s work internationally in arts and culture, education, and English language programmes by leading the delivery and ongoing support of technology products and services for our Cultural Engagement business unit.  This exciting role spans the value chain, from providing technology consultancy to teams supporting or bidding for large international programmes, to partnering with teams innovating in international collaboration within cultural relations.  The postholder will be an important, trusted and passionate advocate for our cultural engagement teams and their work, acting as a senior leader and liaison within Digital and Technology. The postholder will have the authority to mobilise and manage technology resources as needed and will be a strong voice within our technology community.  Role context The Digital and Technology (D&T) team collaborate with other parts of the British Council to foster a digitally enabled, customer centric organisation. As a digitally inclusive team, we strive to ensure our people, and those we work with, are enabled to feel digitally confident. We do this by empowering our people with digital skills and support to help them rise to important challenges, regardless of role or location. Our people steer our ambition, drive our successes and manage us through periods of great change. Together, we strive to build an inclusive environment that upholds our values and supports us in our work.  The Product division is critical to the British Council’s digital evolution and is central to realising the digital and transformational aspirations of the organisation. The Director will ensure a customer focused vision and strategy and embed this in the development of product and technology solutions across both commercial and cultural relations work. This role works closely with the Cultural Engagement (CE) Strategic Business Unit (SBU). CE brings together our portfolio of work in arts, education, English, and research. Our portfolio is delivered through a set of globally led programmes that locates our work and impact within our strategic framework. These programmes deliver our key performance indicators and impact ambitions. All programme management roles deliver activities and projects within this global programme and strategic framework. Our programmes are funded by the British Council’s grant in aid, through partnerships and external clients. Main accountabilities Accountable and advocating for the technology needs for Cultural Engagement within Digital & Technology and the wider organisation.  Actively championing the customer experience and ensuring the user is the alignment point at the heart of products and services created and delivered.  Provide strategic consultancy to the relevant colleagues to evaluate new technologies and methods of delivering them – internal, external and sourcing in line with Digital and Technology architecture and solution principles.  Work closely with the Cultural Engagement senior leadership and wider unit to define the vision and objectives for digital and technology teams.  Defines the digital and technology strategy for Cultural Engagement and ensures technology is informing/driving the overall business strategy.  Accountable for end-to-end delivery and ongoing support of technology products and services. This includes the development/ delivery of the technical capability requested as part of digital transformation.  To play an integral part in the provision of digital/systems support for the design, development and delivery of the business, internally and externally  Actively identifies demand needs from customers and stakeholders to inform development and enable the business area to meet its strategic objectives.  Develop an effective mechanism for prioritising and implementing technology support/development for globally and own the technology development roadmap for its delivery.  The role will provide a single point of contact and accountability for senior stakeholders and the Director of Product. It will aid the movement to product led delivery.  Working collaboratively with the relevant colleagues to input and inform how technology innovation will change the competitive landscape for the business as a whole and influence business leads to adopt and adapt as part of their global delivery.  To play an integral part to ensure that business needs are effectively fed into organisation wide systems being rolled out globally  Accountable for the Digital and Technology delivery budgets required to deliver on the business strategy and for mobilising digital resources where required.  Collaborate with senior colleagues to secure investment for technology initiatives and systems/product maintenance.  Ensures sufficient resource (staff and budget) is allocated to technology priorities from the Digital and Technology team, including making the business case for investment.  Ensures solutions are achieved in line with safeguarding needs and compliant with relevant policies including Information Security  Leads digital teams to optimise delivery for the business area  As a member of the Digital & Technology leadership contributes to corporate technology strategy and performance  Foster an outcome focused, accountable environment where activities and plans are conducted in accordance with the British Council values and where equality, diversity and inclusion are a strong element of the culture  Role specific skills Strategic approach to delivery.  Expert in customer experience design  Expert in digital product management  Strong technical knowledge and skills and able to evaluate and deliver immediate, mid and long-term technology solutions and articulate options with these differing horizons, calibrated to strategic priorities and investment resources.  Professional confidence. Able to present clearly to senior stakeholders, as well as challenge and secure agreements.  Ability to build trust and understanding with those who hold differing views and at different levels.  Highly collaborative in nature.  Able to challenge existing business assumptions and show the value of alternate technology paradigms  Possess the maturity and credibility to represent the British Council, the business and Digital and Technology Directorates at external meetings and discussions with key business and institutional stakeholders.  Portfolio and programme management  Financial planning and management  Role specific knowledge and experience Proven experience in Agile / Product delivery with deep understanding of what best-in-class digital experiences look and feel like.  Strong consultancy skills  Proven experience managing business relationships and stakeholders  Proven experience in end to end digital and systems delivery across a complex organisation – from investment to implementation and BAU  Managing technical teams and ability to understand and translate technical paradigms to a lay audience.  Building and transforming delivery teams  Creating/contributing to investment cases and justifying technology expenditure including options appraisals  Experience of working in a matrix structure  Ability to engage and influence C Suite technology and business leaders  A connected and trusted UK in a more connected and trusted world. Equality, Diversity, and Inclusion (EDI) Statement Read Less

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• 

  IELTS Examiner  

  British Council

  [fulltime parttime] - London

  Posted: 10/07/2024

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  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Title IELTS Speaking Examiner Role Information Role Type Pay Band Location Duration Reports to: Part time Morocco 1 year, renewable Examinations Operations Manager, Morocco Role purpose To carry out assessments for the IELTS Speaking module, including second marking where necessary, maintaining the standards required by the IELTS Professional Support Network (PSN) and the British Council. This role requires frequent travel to test centres across Morocco, though mainly Beirut and Tripoli. About us The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. Geopolitical/SBU/Function overview: The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications. The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform. Main opportunities/challenges for this role: Flexibility in working hours is expected in order to meet operational needs. Weekend work will be the norm, not the exception. However, two consecutive days off per week are guaranteed. The job will require regular travel between Beirut and Tripoli and other cities as the business expands. Note: IELTS Examiners are required to maintain certification in the Speaking module for the duration of the contract. Failure to do so could result in early termination of the contract Main Accountabilities: The post holder will be responsible for delivery of IELTS oral interviews. The post will work closely with the examiner support teams and will report directly to the Examinations Services Manager in Beirut in terms of deployment and to the IELTS Team Leader in Morocco in terms of compliance with PSN and IELTS Examiner standards. Examining Responsibilities include • Conducting IELTS speaking interviews. • Marking IELTS speaking tests. • Conducting other IELTS and British Council exams as required. • Second marking for the speaking module. • Adhering to the IELTS Professional Support Network and British Council policies. • Other duties relevant to British Council English Language and assessment services. • Attendance at Examiner and other relevant meetings as required. • Maintaining the reputation and integrity of IELTS and the British Council at all times. • Professional Academic support for the Morocco Exams Teams where necessary. • Ensuring all duties are delivered in line with the British Council’s policy on Equality, Diversity and Inclusion and that EDI is taken into account when planning and delivering activities. • Managing information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation. • Participating in required British Council training and applying relevant principles in carrying out duties; this includes Child Protection and Health and Safety. Key Relationships: Internal • Morocco Examinations Services Manager & IELTS Administrators • Morocco IELTS Team Leader • Examiner Trainers, other Examiners and Test Day Personnel. • MENA PSN Manager • Other PSN colleagues where necessary External • Candidates and potential candidates • Test Centres and other Partners • Other external stakeholders where required Role Requirements: Threshold requirements: Assessment stage Passport requirements/ Right to work in country Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based. Given that our offices have different legal status depending on the work we do in those countries, we recommend that you contact HR in country for additional information on the likelihood of securing a visa. Only at its discretion will the British Council provide support so please check first whether visa support is offered. Shortlisting Direct contact or managing staff working with children? Yes Shortlisting Notes Person Specification: Assessment stage Language requirements (DELETE IF NOT APPROPRIATE) Essential Desirable Assessment Stage  English C2 (IELTS band 9) Shortlisting Qualifications Essential Desirable Assessment Stage Bachelor’s degree CELTA or equivalent TEFL/TESOL qualification from a recognized institution (at minimum certificate level) OR EFL/ESOL related studies completed as part of an undergraduate/post graduate course from a recognized institution (minimum certificate level equivalent) OR A degree in Education (if supported by an undergraduate degree which includes studies focused on the English Language) All qualifications must be validated by a reputable institution and accredited by a professional certification board. If requested, applicants are required to provide additional information regarding their qualifications (e.g. transcript, course curriculum, evidence of external validation, accreditation by a certification standards board etc). DELTA Last 2 PSN Monitoring results to ‘standard’ Shortlisting Role Specific Knowledge & Experience Essential Desirable Assessment Stage  A minimum of 3 years’ full- time (or equivalent part-time) teaching experience (age 16 and above). If an applicant’s EFL/ESOL qualification is at certificate level (or equivalent), one of the three years of full-time teaching must be post EFL/ESOL certificate qualification. If the EFL/ESOL qualification is at Diploma level or higher, the teaching experience can have been completed before the qualification. (Note: “full-time teaching” is classified as a minimum of 14 hours of face-face teaching per week. Freelance and volunteer teaching is not included) Familiarity with one or more high-stakes examination formats 2+ years’ experience as an IELTS Eexaminer Shortlisting Role Specific Skills Essential Desirable Assessment Stage • Communicating and influencing – Level 2 • Planning and organising – Level 2 • Using technology – Level 2 • Managing risk – Level 2 Shortlisting and Interview British Council Behaviours Assessment Stage • Working Together - (Essential) • Being Accountable - (Essential) • Connecting with others - (Essential) • Making it Happen - (Essential) • Shaping the Future - (Essential) • Creating Shared Purpose - (Essential) Interview Prepared by: Date: Sara Meksi 08 March 2024 A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

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• 

  Newly Qualified Teacher - Full time  

  British Council

  [fulltime] - London

  Posted: 15/05/2024

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  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. What's it like to work at the British Council as a Teacher?
  Job Overview The Teacher Support Programme (TSP) is the British Council Egypt’s well-established training and mentoring programme for newly qualified teachers. The TSP includes regular input, peer observations, and observations and lesson planning support from an experienced, trained mentor, and the teachers’ have reduced teaching hours for the duration of the TSP. Input and observations are organised around different teaching skills and the programme works to build teachers’ skills, confidence and independence. It is a fast-track professional development programme, with many teachers going on to doing a teaching Diploma soon after completing the TSP and there are now many TSP graduates in management positions around the British Council network Role Purpose  To promote and ensure quality teaching and effective learning of English To provide learners with a rewarding and stimulating English language learning experience Main Accountabilities:  Plan, prepare, and deliver up to 20 hours of high-quality English Teaching in the first year. The contract after graduation from TSP, teaching hours will be 25 hours per week of high-quality English language teaching that meets the needs of different customer groups taking into account individual learning styles. Monitor progress and provide regular feedback to help manage students’ performance throughout the course, and actively promote learner autonomy professional development and performance management to ensure quality and high standards in teaching and learning and maintain British Council’s position at the forefront of best ELT practices.  In the initial year of the contract, Teachers on the TSP undertake: Training Programme Attendance at training sessions and INSETTS as scheduled (up to 2 per week) 2 observations by the training / management team / mentor per term 3 peer observations by teacher on the TSP per term Meetings Attendance of pre- and post- observation meetings with member of training / management team / mentor Attendance at Training Days and Teachers’ Meetings unless scheduled to teach a British Council courses at that time  Qualifications Essentials  Bachelor's degree (any discipline) Cambridge CELTA or Trinity Certificate TESOL. 
  Work Experience 0 Years post-certificate i.e. CELTA or Trinity Certificate TESOL experience (Required Newly Qualified applicants) Language requirement s  High proficiency in English: i.e. Full mastery of English across all four skills, equivalent to CEFR C2 and IELTS band 8/9 (in each of the four sections of the academic version of the test).
  Right to Work in the country (residing outside of Egypt) Relocation support is available for non-Egyptian candidates. Egyptian residents with the right to live and work in Egypt are welcome to apply. Applicants require a passport valid for six months Salary & Benefits  International mobility contract (residing outside Egypt): Salary Local salary: 13,388 EGP (Gross) Sterling supplement: GBP 315 (net) per month Housing allowance - We assist with the cost of finding rented accommodation: Unaccompanied - 4000 EGP Accompanied (1 dependent) - 5500 EGP. Accompanied (2 or more dependents) - 7500 EGP. Local contract (residing in Egypt): Salary Local salary: 13,388 EGP (Gross) As per applicable laws, the British Council will deduct contributions from your monthly salary at rates determined by the National Social Insurance Authority. Annual leave allowance: 35 days per year of paid leave, plus 16 public holidays Medical Insurance : You and your family will be covered with the Council’s Group Medical Insurance, managed by Allianz, offering comprehensive coverage including medical treatment, hospital care, repatriation costs, and personal liability.  Read Less

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• 

  Customer Service Assistant (Hourly paid)  

  British Council

  [fulltime] - London

  Posted: 02/05/2024

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  The British Council builds connections, understanding and trust betwe... Read More

  The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
   
  We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
  
  These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Role Title: Customer Service Assistant 
  Pay Band: Hourly Paid 
  Location: Riyadh / Jeddah and AL Khobar 
  Contract type: 1 year (Hourly paid contract )
  Please note that all applications for this post should be submitted in English.
  This role is open to candidates who have the right to work in KSA. About us: The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. The opportunity: The post-holder will deliver effective, quality-driven first line service to customers, clients and stakeholders at the British Council Riyadh, ensuring the customers receive the information and services they need in a friendly, professional, efficient and responsive environment. They will understand the English Language needs of prospective Adult and Young Learner students and provide effective and persuasive guidance regarding their British Council study pathway, in order to support the achievement of Teaching Centre registration targets. Main accountabilities :   • To ensure the smooth day-to-day running of practical aspects of the customer service by:
  -Photocopying material
  -To assist TC, exams and CS with display work
  -To help when necessary to give publicity materials
  -Keeping the waiting area tidy
  -Checking the waiting area equipment
  -Preparing the waiting area and placement tests area • To deliver high standards of customer care by: -Welcoming the customers at the front office and help them to choose the correct option from the queuing system
  -Calls the waiting list customers
  -Monitore the waiting area
  -Directing customers to the placment test classes
  -Directing Customers enquiries to the right person
  -Assisting with queries as required
  -Phoning students to update them on information and services as well as running telephone surveys as requested.
  • To help with placement testing setup by:
  -Preparing all rooms as required
  -Preparing the number cards
  -Storing tests in a tidy fashion • Respond to all F2F, phone and emails enquiries in a positive and professional manner in accordance with the British Council Customer Service Standards and Policies, as outlined in the Customer Management Framework. • Deliver Teaching Centre and Exams Department registration service enquiries and support in an efficient manner and in accordance with Teaching and Exams Quality Standards. These will help the English and Exams Team meet their ambitious targets. • By following enquiry guidelines, ensure that where appropriate enquiries and feedback are passed on to the relevant British Council person and department. • Refer to the Service Level Agreement to ensure they are clear on what is and what is not expected of them. • Promote and cross sell BC products and services in a professional manner. • Perform Call Centre and front office related administration and financial tasks in a timely manner to ensure smooth running of Call Centre operation. Role Requirements:
  Threshold requirements: Assessment stage
  Passport requirements/ Right to work in country  A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

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• 

  Cluster Risk Support Manager - MENA North & Mena West  

  British Council

  [fulltime] - London

  Posted: 19/04/2024

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  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Purpose: To monitor and report on risk management, governance, monitoring and mitigation support while providing advice to exams operations within MENA North & MENA West in the achievement, monitoring and embedding of risk management which includes audits such as Quality and Compliance Assurance (QCA), IELTS and other awarding body standards. The focus will be on understanding the broad range of standards and how they apply to a range of Exams policies and procedures and supporting operations in navigating a path through them to advise on appropriate solutions to target improvements and manage risk. To support centres on effective implementation of action points arising from Exams reviews. This role will own, manage, implement, and continuously improve the risk framework to proactively plan and mitigate risks and compliance breach.  This role will also manage all incidents on Protect for all products except IELTS. Main Accountabilities: Risk management ownership, consultancy, analysis & problem-solving To provide effective support to the Exams Operations team on Risk, which includes Compliance, Counter Fraud in MENA North & MENA West to ensure that the defined processes under these workstreams are operating effectively. To communicate effectively within Exams Operations and with relevant stakeholders/ department heads, the ROM, on the work related to above listed workstreams To manage all tools and trackers used for effective operations of the above listed workstreams. Undertake several full self-audit QCA reviews on behalf of operations (i.e. self-assessments), largely within MENA North & MENA West and occasionally in other MENA geographies, providing clear, prioritised recommendations to support exams operations to mitigate risk and therefore improve compliance. Working closely with the ROM, build, own and maintain a risk management plan that perceives potential risks and outlines preventive measures and safeguards, captures past incidents, and derives meaningful outcomes to prevent them from repetition and clearly establishes ownership and accountability (as per the OD) for each incident type to ensure greater transparency and control on conduct of business. Support, develop, and guide exam colleagues in carrying out their self-assessments. Providing ongoing guidance and updates to exam colleagues regarding corporate and board-specific standards, requirements, and risk mitigation. Undertake spot checks, for example of test day procedures and CMR procedures, and in agreement with CL and ROM. Develop and apply professional knowledge and expertise of QCA, IELTS and Awarding Body standards, recognised best practice approaches and exams operational experience to support MENA North & MENA West exam centres in the monitoring of exams standards, advising to improve performance against the standards and/or put in place steps to tackle more complex areas of non-compliance or to mitigate risk, in agreement with the ROM.  Support the ROM in building colleagues’ capability in MENA North & MENA West, in particular with reference to the understanding, and embedding, of Exams standards. Training may be delivered through a mix of telecoms, webinars and face to face. Provide key stakeholders (CL, CHOP, Ops Managers, the ROM) with regular updates and/or tailored country reports and findings on quality and compliance status, progress and issues ensuring risks are reported/escalated in a timely manner, in the format that is agreed with ROM Take ownership of incident/malpractice reporting on Protecht for all Exams (except IELTS) within the cluster and investigations as required. Internal customer focus Build an in-depth understanding of the specific operational context, opportunities and challenges facing MENA North & MENA West, and MENA generally, to ensure that the advice and support provided is based on informed insight into the business and operating context. Seek internal customer and other stakeholder feedback to monitor satisfaction with the standard of advice and support provided, following the new regional approach to this, and make recommendations to the ROM on areas of improvement. Support to Business Assurance Provide support as necessary to Business Assurance contributing to the maintenance and improvement of Global Compliance standards, procedures and processes to ensure that they are aligned with changing Exam Board standards and best practice, ensuring the needs of MENA North & MENA West working context in particular are promoted. Support the communication and roll out of changes to QCA, IELTS and Awarding body standards, processes and procedures with operation teams.
  About You (essential requirements for the role): Broad understanding of the breadth and range of examination distribution products and services delivered across MENA Excellent computer skills 4 years in an Exams Administration or similar role Experience of conducting Quality and Compliance audits and/or quality reviews (including self-reviews) for example in an exams or customer focused environment IELTS auditing experience, either internally or in contractor capacity The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. University degree or equivalent Read Less

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• 

  Exams IT Service Delivery Officer  

  British Council

  [fulltime] - London

  Posted: 08/04/2024

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  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Purpose To support all tests, exams systems and delivery in Jordan. To ensure exams delivery runs smoothly. To support, train and monitor IT Service vendors across the country, train and monitor venue technicians either directly or through the IT Service vendors and help avoid technical incidents or test delays caused by any IT challenges. Main Accountabilities: Product Service Support ▪ Provides technical assistance leading up to and during CB / PB test delivery. ▪ Provides technical support in venue sourcing, implementation of CBT products and digital systems, conduct troubleshooting of devices used in all Exams delivery ▪ Log and report technical incidents of exams products, make improvement plan and take actions to mitigate technical incidents in exams delivery. ▪ Support venue staff technicians in exams and products technical knowledge delivery, and support operation team (and IT Service Vendors where appropriate) in recruiting venue staff technicians ▪ Support operations by continually providing feedback to Regional and Cluster IT Service Delivery colleagues suggesting improvements to delivery processes and training materials ▪ Liaise with software / application suppliers to submit technical issues and advise proper solutions to operation team, provide support to venue staff technicians and IT service vendors in raising technical issues to suppliers ▪ Lifecycle management of devices used in Exams delivery, and ensure technical compliance of equipment and connectivity at test venues ▪ Occasional work travel according to business needs Vendor Support and Monitoring ▪ Provides CBT technical training and CBT products updates to local IT service vendors, needs to travel to remote city occasionally according to business needs. ▪ Closely monitor performance of IT Service Vendors, providing feedback on improving their performance and any potential breaches of contract in a timely manner Relationship & stakeholder management ▪ Be the point of contact person to local IT service vendor, proactively work with operation team, IT service vendor, and venue technician to deliver exams smoothly. ▪ Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager / Cluster team / Regional team when required ▪ Cooperate with Global Information Service team and local IT colleagues to implemented systems changes and keep regional incident log up to date on Microsoft Teams in near real time ▪ Support schools and agents to enter registrations as and when required. Risk & Compliance ▪ Work with Ops team to ensure that digital systems and CBT systems are compliant with QCA and Exams delivery guidelines ▪ Provide support related to compliance or investigations on Test Day and related issues ▪ Follow agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times Minimum/essential Experience in B2B / B2C customer service environment Experience of and ability to deliver excellent standards of customer service Excellent computer skills, solid knowledge of hardware, software. Understanding and experience of risk and compliance management Desirable requirements for the role Experience of supporting on delivery of computer based exams Troubleshooting experiences of hardware, software and network devices Read Less

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