Job Title: Teacher (NQT)
Location: Morocco, Casablanca
Contract type: Hourly Paid – Freelance
Contract duration: 1-year
Pay rate: PB 4
Role purpose
To provide learners with a rewarding and stimulating English language learning experience. To promote and ensure quality teaching and effective learning of English. To support the wider aims of British Council and its cultural relations mission
Role context
As a Core Teacher you will support British Council’s global English strategy by
• delivering teaching to the highest standards of ELT
• enhancing British Council’s reputation as a world authority in ELT
• continuing professional development and sharing of best practices
Main Accountabilities:
Teaching
Plan, prepare and deliver high quality English language teaching that meets the needs of different customer groups taking into account individual learning needs and modes of learning
Ensure teaching meets British Council Global Teaching Standards, as well as organisational and learner expectations.
Monitor progress and provide regular feedback to help manage students’ performance throughout their learning, and actively promote learner autonomy and progress
Actively engage in professional development and performance management to ensure quality and high standards in teaching and learning and maintain British Council’s position at the forefront of best ELT practices.
Teaching Centre Activities
Support teaching centre’s activities and British Council plans
Attend staff meetings and otherwise contribute to the development, evaluation, and improvement of English language courses, materials and related services, in order to meet students’ needs by actively working as a member of the teaching team
Support local marketing and promotional strategy, and assist the teaching centre team in delivering excellent customer service through dissemination of information and communications with students
Complete teaching related administrative tasks to specified standards and uphold professional responsibilities and values. Ensure British Council’s values and behaviours are reflected in their work
Customers & Stakeholders
Maintain good relationships with customers and colleagues
Ensure customers are aware of British Council’s cultural relations role and help develop opportunity for students to gain some understanding of the UK and its values and to participate in inter-cultural interactions either in class or as out of class activity
Compliance
Ensure guidelines and policies are applied and upheld in relation to Safeguarding, Data Protection, Equality, Diversity and Inclusion, Special Educational Needs and Diversity, Health and Safety
Equality, Diversity and Inclusion
Ensure Equality, Diversity and Inclusion (EDI) is taken into account when planning and delivering lessons and engaging with customers and colleagues
Person specification
Qualifications
Minimum/essential
Desirable
Undergraduate degree
Cambridge CELTA/Trinity cert TESOL
Recognised diploma in EFL i.e. DELTA
/ Trinity Diploma
Role specific knowledge and experience
Minimum/essential
Desirable
As appropriate within at a CORE level
Demonstrate subject knowledge Engage and motivate learners Create a positive and inclusive learning environment Plan and deliver coherent lessons Make use of assessment and feedback Manage teaching and learning resources Uphold professional responsibilities and valuesSuccessful competition of an initial TEFL qualification e.g. CELTA/Trinity cert TESOL or equivalent.
Experience in teaching relevant age groups
Early Years aged 2 to 5 (400+hours) Primary aged 6 to 10 (400+ hours) Lower Secondary aged 11 to 14 (800+ hours) Upper Secondary aged 15 to 17 (400+ hours) University/Vocational students aged 18 to 25 (400+hours) Adults General English 18+ (800+ hours)Equality Statement
Read Less We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language and Examination services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).
The overall objective of a Customer Service and Sales Officer is to secure excellent sales results (from new and existing students and prospective Exams candidates) to assist the Teaching Centre and Exams teams to meet or exceed their sales targets.
Main Accountabilities:
1. Day to Day Customer service delivery
• Provide a consistent and positive customer experience in line with the Global Customer Service Strategy and relevant corporate standards and polices
• Handle first-level enquiries received in person, via email, social media, chat or telephone on relevant aspects of the British Council’s activities / products, in a friendly and professional manner, in line with Customer Service standards, and forward all 2nd level enquiries to relevant colleagues, ensuring they are attended to within specified timelines
• Deliver accurate information to customers and manage their expectations to ensure a smooth customer journey
• Ensure the standard response bank is regularly refreshed to respond to customer queries
• Carry out all reception and registration duties in line with relevant corporate standards and policies. All physical spaces accessible to customers should reflect the British Council brand
• As the frontline of the British Council, to ensure that dress sense and tone of voice is representative of the organisational brand values and standards
• Participate in British Council activities as and when they occur, providing an effective presence, and ensuring that corporate requirements are met whenever activity takes place
• Record all forms of customer data and records accurately via agreed online and offline tools
• Contribute to the Voice of the Customer programme by regularly sharing weekly insights and comments gathered from customers through formal and informal channels
• Maintain an up-to-date contact database of all our customers, in relevant segments, within agreed CRM procedures
• Support delivery of high quality, up to date training and testing for young learners and adults
• Ensure that all interactions are as per Exams and Teaching Centre standards and Corporate Child protection and Safe-Guarding policies
2. Sales
• Be accountable for agreed individual income and conversion targets on a monthly basis
• Build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements
• Be the single point of contact for assigned opportunities, guiding them through the journey from first enquiry to final sale
• Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions.
• Capture all opportunities on CRM and send proactive communication to candidates to nurture leads as per process agreed with business
• Maximise conversion rates of enquiries to sales figures by communicating features and benefits of British Council offers, convincing and influencing prospects to enrol/ register
• Closely monitor and track conversion rates and achieve daily and monthly targets defined at centre level. Strive to improve conversion rate by keeping abreast of all changes to offering, observing classes , sharing insight with business teams regarding reasons for drop off and handling objections effectively
• Maximise opportunities for cross-selling and up-selling
Proactively follow up customers who do not register after enquiry / consultation and gather information which can be used for future marketing purposes and/or service improvements
• Contact lapsed students and IELTS registration candidates via phone to reintroduce them to our products (warm calling)
• Responsible for building own product knowledge through interaction with product managers and using learning portal
3. Support to Teaching Centre
• To provide energy and purpose in following the Marketing Action Plan and Academic Quality Plan in agreement with the CSM and Teaching Centre Manager with a view to achieving student and test-taker numbers and income targets
• Register / reserve / waitlist students in appropriate classes, entering details accurately on TCMS, in a professional and friendly manner
• Distribute, collect and collate satisfaction surveys for all regular public courses into the agreed documentary scorecard management system to agreed timings and standards
• Collect and report money collected from customers for placement tests / courses / books / examination registrations and other products / services daily according to FCCF and audit requirements, through cash desks and by issuing receipts for all income received; reconciliation and, accepting refund requests. Cash desks must be balanced and closed accurately with actual received income
• Record all corporate clients, sponsored students and all Regular Public Course students on TCMS
4. Support to Exams
• Support the delivery of examination services / products through leading on contact, registration and pay and post-test activities to defined quality standards, in order to meet customer needs and support the delivery of the in-country Examinations Business Development Plan
• Collect and report money collected from customers for exam services daily according to FCCF and audit requirements, through cash journals and by issuing receipts for all income received; reconciliation and, processing transfers and refunds. Cash desks must be balanced and closed accurately with actual received income
• Coordinate with other Exams team members on an ongoing basis to ensure a seamless customer journey. This includes timely escalation of unresolved complaints to the concerned teams
• Manage social media enquiries and complaints in an effective and brand-appropriate manner to create in order to create better customer experience.
• Contribute directly to customer service indicators such as customer feedback, mystery shopping and customer effort assessment scores for the Exams centre
• Manage data-entry on British Council exams systems such as ORS / SRS for candidate registrations with 100% accuracy
• Be accountable for the income receipt process and income recognition/ reconciliation support to Accountant and relevant Exams Manager
5. Any other administrative duties that may be assigned by Management which may include but are not limited to creating POs, counting cash, sending SMS and email communications to customers, processing bank transfers, etc.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Community and Content Manager, Alumni UK
Department: Education, Cultural Engagement
Contract type: Indefinite Contract (36 hours per week).
Pay band : 7
Salary: £30,839 plus £3,300 London Market Allowance for those based in the London area only.
Benefits Include, but are not limited to:
• 32 days annual leave, in addition to public holidays
• 3 days volunteering leave
• Career average defined benefit pension scheme
• An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world.
Location - UK: London, Cardiff, Manchester, Edinburgh or Belfast Only.
Requirements:
Please note that candidates must have the pre-existing (permanent) legal right to work in the UK at the time of application. We are unable to support with visa sponsorship and relocation support.
Closing Date: Sunday 11th August 2024 at 23:59 UK time.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
The Team:
This role sits within the Cultural Engagement which brings together our portfolio of work in arts, education, English, and research. Our portfolio is delivered through a set of globally led programmes, one of which is Alumni UK, the global network for people from around the world who have studied in the UK.
Every year, more than 400,000 international students choose to study in the UK – a number which is further increased by those who take UK higher education qualifications online, via transnational education, or who study for a semester in the UK.
The Alumni UK programme aims to strengthen the global network of UK alumni, providing opportunities for personal and professional development, for networking and for showcasing examples of alumni achievement.
The Role:
The Community and Content Manager will play a pivotal role in managing the online community of international UK alumni.
You will lead on the ongoing development of our current online collaboration platform and work with the Alumni UK team to engage with alumni through content development, training opportunities and other.
You will work with the Programme Development Manager on the procurement of an off-the-shelf collaboration platform, which will be built to fit the needs of the Alumni UK programme.
Accountabilities:
Operational delivery
• Be responsible for the day-to-day management of the British Council’s Alumni UK online platform (working with external provider to fix bugs, add new features etc)
• Be the first point of contact for enquires from alumni via the Alumni UK mailbox, ensuring enquiries are dealt with accordingly or redirected. Enquiries could cover technical access issues, reporting of inappropriate content, safeguarding matters etc.
• Build a vibrant online community of international UK alumni from all around the world by actively encouraging engagement and collaboration between alumni
• Work closely with colleagues across the British Council global network to ensure promotion of events and collect content from other programmes. Ensure there are adequate administrators for the alumni platform and that sufficient training is provided.
Continuous improvement and development of the Alumni UK platform
• Work with the Programme Development Manager to scope out future developments for the alumni platform (this will include the lengthy procurement of a fit for purpose Alumni collaboration platform).
• Project manage the introduction of new features and functionality, working with the technical provider and communicating these changes to the platform users; Alumni, UK HE universities and British Council UK and global staff.
• Explore new and creative ways to engage international UK alumni online. Test and implement these initiatives with the alumni network on an ongoing basis
• Develop and lead a community of practice for alumni platform administrators and be their point of contact for any queries regarding the alumni platform
Contract management
• Work closely with the alumni platform technical provider to ensure the platform is always fully functional and any issues are reported and dealt with in a timely manner
• Manage the contract with the platform provider to ensure they meet all of their commitments
Content management
• Work closely with the marketing manager to co-ordinate messaging across the alumni platform, direct marketing and social media
• Develop content for the alumni platform and be responsible for editing content across the platform to ensure consistency and professionalism
• Develop a content plan for the alumni platform and work with content producers to see this delivered
Reporting
• Be responsible for regular reporting on the alumni platform, utilising the platforms integrated reporting functionality and other available analytics
• Have full visibility and knowledge of alumni analytics ahead of weekly progress team meetings (via Google analytics).
Equality, Diversity, Inclusion
• To actively contribute to an inclusive and anti-racist organisational culture, being aware of your own biases, and taking action to mitigate against these. Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health
• Understand the British Council’s approach to equality, diversity and inclusion and how it applies to your role, making time for learning and development relating to EDI and anti-racism
• Ensure the alumni platform is accessible to audiences and any additional accommodations are facilitated when required.
Requirements of the role
• Experience of managing and developing an online community
• Experience of creating online content for digital audiences and an understanding and knowledge of what makes engaging content
• Experience of managing suppliers
• Demonstrated knowledge and experience of project management
Closing Date: Applications will close at 23:59 on Sunday 11th August 2024 UK Time.
Interviews will be held around the beginning/mid September.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
Read Less We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Important Information on the Role:
Contract Type – Indefinite
Pay Band – 7
Salary – Up to £33,995 plus £3,300 London allowance
Benefits :
An attractive civil service pension scheme with 27% employer contribution
32 days annual leave plus 3 days of volunteering leave
Location – UK wide (London, Manchester, Cardiff, Belfast, and Edinburg)
Application Closing Date – 31st July,2024
Requirements - Candidates applying must have the legal right to work in the UK now and in future as this is an indefinite contract. British Council will not sponsor visas.
The Team:
Marketing and Communications at the British Council is a strategic function which drives awareness, understanding and engagement with us across our diverse audiences. We use insight, knowledge and analysis of our market and our customers to engage them with our work and our products and services in the most impactful and effective way. We lead the development of our brand and use our expertise to tell inspiring stories to enhance our global reputation, build lifelong relationships, engage our staff and demonstrate our impact.
Cultural Engagement brings together our work in Arts, English and Education in a globally connected and sustainable way, sharing skills, knowledge and expertise to provide more joined up responses to key global challenges, and increasing our impact with audiences, partners and beneficiaries around the world.
The Role :
To assess market insight needs for the relevant focus area within the Cultural Engagement (CE) Strategic Business Unit (SBU), providing expert advice to colleagues on insight and research requirements. The role will support designing research needs, coordinating briefs and suppliers on specific insight projects, and providing detailed quality assurance from planning to dissemination. The role will also help define and develop insight practices, processes and frameworks as set by the Head of CE Marketing Innovation.
Main Responsibilities:
Consultancy, analysis & problem-solving
Applies advanced market insight and analytics expertise to provide advice to Cultural Engagement globally in the relevant area.
Applies analytical approaches to identify and assess current state of market insights and analytics infrastructure, processes and systems, define opportunities for improvement and design, develop and implement agreed improvements, enabling global consistency.
Undertakes expert analysis on options for change, benchmarking contemporary best practice, to support recommendations for change and drive market insight and analytics process and system development.
Distils complex concepts and analysis into cogent and persuasive presentations, which convincingly influence decision-makers about the case for new market insights and analytics approaches, systems, processes and tools.
Internal customer focus
Builds an in-depth understanding of the operational context, opportunities and challenges for market insight and analytics activities within relevant CE area.
Makes appropriate linkages to issues across the broader organisation, to ensure that the development of market insights and analytics projects and initiatives is based on informed business insight and joined-up thinking.
Consults closely with internal customers and other stakeholder to understand current and future business needs for market insights and analytics.
Service improvement
Supports the designs, development and management of the global infrastructure for market insights and analytics, e.g., insight databases / systems within relevant CE area.
Leads the development of global processes, standards and best practice for market insights and analytics for CE.
Defines and develops key data collection standards, processes and templates for CE Insights in relevant area.
Ensures joined up planning and delivery of customer, competitor and market research, insight and analytics projects and initiatives.
Ensures consistent application of agreed data collection standards, templates and processes across CE marketing.
Reviews impact and effectiveness of projects and initiatives and identifies opportunities for improvement.
Ensures identified improvements have measurable impacts on marketing performance.
Actively plans to ensure engagement, buy-in and compliance with changes that will be driven from CE Insights team.
Specialist expertise
Provides expert advice, support and challenge on market insights and analytics to internal customers and other stakeholders.
Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise.
Commercial & financial management
Using agreed corporate systems and processes, plans and manages the budget for agreed market insight and analytics projects and initiatives.
Conducts monthly and year-end reporting on progress against plan and deliverables, budget, and management of issues and risks.
Actively applies learning from this process to improve financial planning, management and performance within their area.
Relationship & stakeholder management
Promotes and champions best market insights and analytics within regions and countries, and through the Marketing Community of Practice.
Develops peer/personal networks within and outside Marketing to enhance own knowledge and expertise.
Proactively builds and maintains excellent relationships with internal partners and stakeholders to ensure integrated, joined up and future-proofed approaches and solutions.
Leadership & management
Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon.
Determines work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives.
Minimum Essential:
Relevant degree e.g., business studies, marketing, or equivalent level of experience
Significant experience in managing and commissioning market insight and research projects and initiatives within a large and complex organisation from commissioning to dissemination of results.
Demonstrable experience in providing expert advice and guidance on market insights and analytics.
Demonstrable experience in coaching managers to use market insights and analytics to improve business performance.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
Read Less We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
This role has five vacancies available.
Pay Band: 7/F
Contract Type: Indefinite
Location: UK-wide
Closing date: 22nd July
You must have the legal right to work in (United Kingdom) at the time of application. There is no relocation or sponsorship support.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
About the role:
The Global Procurement function is split into clusters and this role will report to a Senior Procurement Manager. The role will support the implementation of a sourcing plan and delivering procurement projects as required within the cluster. This role will require effective stakeholder engagement within the cluster or globally whilst supporting the delivery of improvements and efficiency in procurement projects.
Main Responsibilities
Consultancy, analysis & problem-solving
Builds an in-depth understanding of the specific operational context, opportunities and challenges facing their internal customer(s) to ensure the provision of procedural advice and support based on informed business insight.
Pro-actively seeks internal customer and other stakeholder feedback to monitor satisfaction with the standard of functional advice and business support provided, enabling improvements to be made where issues are identified.
Applies core technical/professional knowledge, recognised best practice approaches and insight from previous experience to resolve non-standard issues which arise in the provision of functional support to a specific organisational unit or area of corporate activity.
Service improvement
Within their area of technical/professional expertise, identifies opportunities for procedural improvements within established policies and determines the most appropriate mechanisms and processes for implementing those changes.
Demonstrates awareness of relevant governance arrangements that relate to making system or procedural changes.
Makes technical/professional recommendations to resolve specific or localised issues but also offers ideas which contribute to the development of wider solutions to broader business challenges and problems.
Functional expertise
Provides pro-active professional advice and support to internal customers to ensure local or unit-specific business practices within their area of functional expertise are high quality, effective and compliant with relevant corporate policies.
Completes an annual cycle of formally recognised Continuing Professional Development (CPD) to maintain and deepen their professional expertise.
Uses a variety of information resources and professional networks to maintain up-to-date knowledge of developments in external policy, practice, and regulation within their professional discipline.
Commercial & Financial management
Using agreed corporate systems and processes, plans and manages the budget for their area of activity/service provision, and conducts monthly and year-end reporting on income and expenditure, profitability, and risk.
Shows an understanding of value for money/cost effectiveness in the advice, recommendations or service support provided to internal customers.
Applies good judgment in a commercial context.
Relationship & stakeholder management
Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional discipline to know who to engage with to enable effective implementation of procedural changes and improvements
Builds a network of with external suppliers/providers/contacts to support effective service provision and knowledge exchange
Leadership & management
Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon.
May act as formal line manager to a small team of para-professionals, working within the same (or related) area of functional expertise, responsible for their annual work plans and deliverables
Minimum/essential requirements
Extensive experience of working in a similar role at a similar level managing procurement projects or procurement teams
Experience in leading and managing effective negotiations
In-depth understanding of procurement processes and complex competitive bidding
Good understanding of procurement project delivery, including Supplier Relationship Management
Good business understanding across industry
Understands and has used a variety of pricing models and tools.
Understands legal and operational risks.
Undergraduate degree holder or has relevant experience in procurement
Qualified member of a professions body, e.g. CIPS or other relevant body or equivalent experience
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
Desirable
Extensive experience with Strategic Sourcing with managing stakeholders’ team or experience in managing procurement teams or categories.
Further information
Salary - £30,839
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
Read Less We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Job Location: Algeria
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Why join us?
The British Council’s work makes a difference to people’s lives. We are proud of the work we do, and the opportunities we create worldwide. You can expect your colleagues to be committed, passionate and dedicated to our common goal. The British Council believes strongly in the principles of equality, diversity and inclusion and you will find your colleagues welcoming, friendly and accepting of difference.
Colleagues will always be respectful of you and your opinions. Employees are expected to be friendly and professional, open, and approachable. We foster a learning environment, where ideas are exchanged.
We welcome discussion and debate, ideas, and challenge, we bring expert knowledge, intelligence, and commitment to create opportunities to progress and develop connections around the world.
By Joining the British Council, you will be encouraged to think about your own career development and to take advantage of learning and training opportunities.
Roles Purposes:
To maintain and enhance professional development and academic quality in the teaching centre, through the management of in-house teacher development programmes and support.
To promote and ensure quality teaching and effective learning of English.
To provide learners with a rewarding and stimulating English language learning experience.
To support the wider aims of British Council and its cultural relations mission
The ideal candidate should have:
2 years post-diploma i.e. DELTA/Trinity Diploma TESOL (Teaching English to Speakers of Other Languages) experience.
Extensive knowledge and experience of management and delivery of teacher training.
Experience of line managing/ coordinating teaching teams.
Experience in teaching relevant age groups “According to the role”
Early Years, Primary, Lower and Upper Secondary aged
University/Vocational students and Adults General English
Undergraduate Degree.
Cambridge CELTA/Trinity Certificate TESOL.
Cambridge DELTA/Trinity Diploma TESOL or equivalent as recognised by the British Council.
YL teaching certificate i.e. CELTYL or TYLEC “For Senior Teacher and Senior Teacher YLs”
What we can offer you:
Relocation support for expats
Professional and learning development
Basic Salary
Medical Insurance
Allowances
Dynamic, flexible, and healthy environment
Opportunities for future movements within BC’s network globally
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
Read Less We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
What's it like to work at the British Council as a Teacher?
Job Overview
The British Council enjoys a strong reputation in Egypt as the leading provider of English language courses. Egypt plays a major role in the British Council’s English Language Teaching (ELT) work across the whole Arabic-speaking region. There are excellent opportunities for further development in various directions. The centres run CELTA, distance DELTA, TYLEC, and various management and general training courses. Financial support is available on most courses for suitable candidates. For more experienced teachers there is a supported environment to enter into teacher training opportunities. A mix of adult and young learner courses are taught in all the branches. All full-time teachers are expected to teach both adults and young learners as part of their teaching hours which may require them to teach over the weekend and on Saturday evening
Role Purpose:
To promote and ensure quality teaching and effective learning of English To provide learners with a rewarding and stimulating English language learning experienceMain Accountabilities:
Plan, prepare, and deliver 25 hours of English teaching tailored to diverse customer groups and learning styles. Monitor student progress and provide ongoing feedback to support learner autonomy. Collaborate with the teaching team to develop, evaluate, and enhance English courses and materials. Engage in continuous professional development to uphold high teaching standards and promote best ELT practices for the British Council. Ensure safeguarding and guidelines are applied and upheld in line with standards and policy for the following areas: Child Protection Equality, Diversity and Inclusion Anti-bribery Information management Health and safetyQualifications
Essentials
Work Experience
Essentials
Right to Work in the country (residing outside of Egypt)
Relocation support is available for non-Egyptian candidates. Egyptian residents with the right to live and work in Egypt are welcome to apply. Applicants require a passport valid for six monthsSalary & Benefits: non-Egyptian (international mobility contract)
Gross Local salary: 14,923 EGP per month Net Sterling supplement: GBP 315 per month Gross Housing allowance - We assist with the cost of finding rented accommodation: Unaccompanied – 5,300 EGP Accompanied (1 dependent) – 7,300 EGP. Accompanied (2 or more dependents) – 10,000 EGP.Salary & Benefits: Egyptian (local contract)
Local salary: 14,923 EGP (Gross)Additional Information (international mobility & local contracts):
As per applicable laws, the British Council will deduct contributions from your EGP monthly salary at rates determined by the National Social Insurance Authority. Annual leave allowance : 35 days per year of paid leave, plus minimum 14 public holidays Medical Insurance: You and your family will be covered with the Council’s Group Medical Insurance offering comprehensive coverage. Contract duration: 2 years Renewable period: 1 year Contracted working hours: 37.5 per week.Please note:
Closing date and time - Sunday 14 July 2024 (23:59 Indian Standard Time)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
Read Less We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
What's it like to work at the British Council as a Teacher?
Job Overview
The Teacher Support Programme (TSP) is the British Council Egypt’s well-established training and mentoring programme for newly qualified teachers. The TSP includes regular input, peer observations, and observations and lesson planning support from an experienced, trained mentor, and the teachers’ have reduced teaching hours for the duration of the TSP. Input and observations are organised around different teaching skills and the programme works to build teachers’ skills, confidence and independence. It is a fast-track professional development programme, with many teachers going on to doing a teaching Diploma soon after completing the TSP and there are now many TSP graduates in management positions around the British Council network
Role Purpose
To promote and ensure quality teaching and effective learning of English To provide learners with a rewarding and stimulating English language learning experienceMain Accountabilities:
Plan, prepare, and deliver up to 20 hours of high-quality English Teaching in the first year. The contract after graduation from TSP, teaching hours will be 25 hours per week of high-quality English language teaching that meets the needs of different customer groups taking into account individual learning styles. Monitor progress and provide regular feedback to help manage students’ performance throughout the course, and actively promote learner autonomy professional development and performance management to ensure quality and high standards in teaching and learning and maintain British Council’s position at the forefront of best ELT practices. In the initial year of the contract, Teachers on the TSP undertake:Training Programme
Attendance at training sessions and INSETTS as scheduled (up to 2 per week) 2 observations by the training / management team / mentor per term 3 peer observations by teacher on the TSP per termMeetings
Attendance of pre- and post- observation meetings with member of training / management team / mentor Attendance at Training Days and Teachers’ Meetings unless scheduled to teach a British Council courses at that timeQualifications
Essentials
Bachelor's degree (any discipline) Cambridge CELTA or Trinity Certificate TESOL.
Work Experience
Language requirement s
High proficiency in English: i.e. Full mastery of English across all four skills, equivalent to CEFR C2 and IELTS band 8/9 (in each of the four sections of the academic version of the test).
Right to Work in the country (residing outside of Egypt)
Relocation support is available for non-Egyptian candidates. Egyptian residents with the right to live and work in Egypt are welcome to apply. Applicants require a passport valid for six monthsSalary & Benefits
International mobility contract (residing outside Egypt):
Salary Local salary: 13,388 EGP (Gross) Sterling supplement: GBP 315 (net) per month Housing allowance - We assist with the cost of finding rented accommodation: Unaccompanied - 4000 EGP Accompanied (1 dependent) - 5500 EGP. Accompanied (2 or more dependents) - 7500 EGP.Local contract (residing in Egypt):
Salary Local salary: 13,388 EGP (Gross) As per applicable laws, the British Council will deduct contributions from your monthly salary at rates determined by the National Social Insurance Authority. Annual leave allowance: 35 days per year of paid leave, plus 16 public holidays Medical Insurance : You and your family will be covered with the Council’s Group Medical Insurance, managed by Allianz, offering comprehensive coverage including medical treatment, hospital care, repatriation costs, and personal liability. Read Less The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Role Title: Customer Service Assistant
Pay Band: Hourly Paid
Location: Riyadh / Jeddah and AL Khobar
Contract type: 1 year (Hourly paid contract )
Please note that all applications for this post should be submitted in English.
This role is open to candidates who have the right to work in KSA.
About us:
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
The opportunity:
The post-holder will deliver effective, quality-driven first line service to customers, clients and stakeholders at the British Council Riyadh, ensuring the customers receive the information and services they need in a friendly, professional, efficient and responsive environment. They will understand the English Language needs of prospective Adult and Young Learner students and provide effective and persuasive guidance regarding their British Council study pathway, in order to support the achievement of Teaching Centre registration targets.
Main accountabilities :
• To ensure the smooth day-to-day running of practical aspects of the customer service by:
-Photocopying material
-To assist TC, exams and CS with display work
-To help when necessary to give publicity materials
-Keeping the waiting area tidy
-Checking the waiting area equipment
-Preparing the waiting area and placement tests area
• To deliver high standards of customer care by:
-Welcoming the customers at the front office and help them to choose the correct option from the queuing system
-Calls the waiting list customers
-Monitore the waiting area
-Directing customers to the placment test classes
-Directing Customers enquiries to the right person
-Assisting with queries as required
-Phoning students to update them on information and services as well as running telephone surveys as requested.
• To help with placement testing setup by:
-Preparing all rooms as required
-Preparing the number cards
-Storing tests in a tidy fashion
• Respond to all F2F, phone and emails enquiries in a positive and professional manner in accordance with the British Council Customer Service Standards and Policies, as outlined in the Customer Management Framework.
• Deliver Teaching Centre and Exams Department registration service enquiries and support in an efficient manner and in accordance with Teaching and Exams Quality Standards. These will help the English and Exams Team meet their ambitious targets.
• By following enquiry guidelines, ensure that where appropriate enquiries and feedback are passed on to the relevant British Council person and department.
• Refer to the Service Level Agreement to ensure they are clear on what is and what is not expected of them.
• Promote and cross sell BC products and services in a professional manner.
• Perform Call Centre and front office related administration and financial tasks in a timely manner to ensure smooth running of Call Centre operation.
Role Requirements:
Threshold requirements: Assessment stage
Passport requirements/ Right to work in country
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
Read Less Job Title: Teacher of English: Newly Qualified
Location: Algeria, Algiers
Contract type: Hourly Paid – Freelance
Contract duration: 1-year
Pay band: Teacher Level 1 (Newly Qualified)
Role purpose
• This role is part of a formal mentoring and development program for newly qualified teachers to support the development of teaching skills to the essential level through the first two years of teaching practice under the guidance of an experienced teacher
• To promote and deliver quality teaching and effective learning of English
• To support the wider aims of British Council and its cultural relations mission
Main opportunities/challenges for this role:
Plan, prepare and deliver high quality English language teaching that meets the needs of different customer groups taking into account individual learning styles Monitor progress and provide regular feedback to help manage students’ performance throughout the course, and actively promote learner autonomy Contribute to the development, evaluation, and improvement of English language courses, materials and related services, in order to meet students’ needs by actively working as a member of the teaching team Complete teaching related administrative tasks to specified standards Actively engage in professional development and performance management to ensure quality and high standards in teaching and learning and maintain British Council’s position at the forefront of best ELT practices. Complete mentoring programme and demonstrate essential competencies in all teaching skills within two years. Contribute to the development of lasting, mutually beneficial relationships by enhancing students’ understanding of contemporary UK Support local marketing and promotional strategy, and assist the teaching centre team in delivering excellent customer service Child protection Equal Opportunity and Diversity Health and safetyMain Accountabilities:
Support British Council’s global English strategy by;
Developing towards the essential level of teaching skills under the guidance of an experienced teacher and participating in a formal mentoring and development program Demonstrating essential level of skill once formal mentoring programme has been completed Enhancing British Council’s reputation as a world authority in ELTResponsibilities:
Ensuring teaching meets learner needs and expectations Ensuring teaching meets Teaching Quality standards and organisational expectations Maintaining good relationships with customers and colleagues Supporting the teaching centre’s activities and British Council plansEquality Statement
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