Company Detail

Job Openings

• 

  Test-Day Coordinator  

  British Council

  [fulltime] - London

  Posted: 22/07/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Purpose The purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of B2B Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account. This role will also provide technical support for all digital devices during exams sessions. This includes ensuring that the necessary devices are in good working order, properly set up and ready for exam use. The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution. Main Accountabilities: Service delivery and Operations ▪ Support registration of exam entries, responding to queries or issues ▪ Provides technical assistance leading up to and on Test Day ▪ Undertakes bulk upload and cash reconciling ▪ Project management and vendor management to ensure procurement, regular servicing and readiness of use of IT related equipment to ensure smooth delivery of exam services. ▪ Ensures technical compliance of equipment and connectivity at test venues ▪ Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon. ▪ Supports all relevant to pre-test, test day, post-test services and procedures. ▪ Coordinate with test day operations coordinator relevant tasks of pre-test, test day and post test. Customers/ Relationship and stakeholders ▪ Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department ▪ Proactively work with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process. ▪ Acts as ‘help desk’ to venue staff and customers / candidates ▪ Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery. ▪ Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager / Cluster team when required. Risk and compliance ▪ Adhere to Quality and Compliance Assurance (QCA) standards, exams boards standards & guidelines, and IELTS audit requirements at all times. Strict adherence to exam security and administration requirements is an essential part of the job ▪ Undertake contingency and risk management on the ground, liaise with Local IT, Examiner or Venue Staff to ensure alignment on communications. ▪ Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times. Analysis and reporting ▪ Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs. ▪ Supports wash-up meetings to review Test Day performance delivery, continual improvement and corrective actions Finance ▪ Manage financial transactions through SAP and carry out related duties as per role on SAP (e.g. raise purchase requisitions/sales orders) in compliance with essential Finance and procurement policies ▪ Assist with income reconciliation, income collection, vendor payments etc as needed Minimum/essential Requirements- University Degree and 2 years of relevant exams operations experience. Experience managing small teams or demonstrating management potential. Experience of maintaining the highest standards of customer satisfaction Ability to prepare and present reports and analysis. Desirable Requirements- Previous experience in exams administration, esp using IELTS systems like like ORS, IWAS, IAM, EQCS Knowledge of UK Board regulations and processes and proven track record of complying with these. Read Less

  Apply Now
• 

  Customer Services Advisor  

  British Council

  [fulltime] - London

  Posted: 21/07/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Purpose The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language and Examination services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).
  The overall objective of a Customer Service and Sales Officer is to secure excellent sales results (from new and existing students and prospective Exams candidates) to assist the Teaching Centre and Exams teams to meet or exceed their sales targets.  Main Accountabilities: 1. Day to Day Customer service delivery
  • Provide a consistent and positive customer experience in line with the Global Customer Service Strategy and relevant corporate standards and polices
  • Handle first-level enquiries received in person, via email, social media, chat or telephone on relevant aspects of the British Council’s activities / products, in a friendly and professional manner, in line with Customer Service standards, and forward all 2nd level enquiries to relevant colleagues, ensuring they are attended to within specified timelines
  • Deliver accurate information to customers and manage their expectations to ensure a smooth customer journey
  • Ensure the standard response bank is regularly refreshed to respond to customer queries 
  • Carry out all reception and registration duties in line with relevant corporate standards and policies. All physical spaces accessible to customers should reflect the British Council brand
  • As the frontline of the British Council, to ensure that dress sense and tone of voice is representative of the organisational brand values and standards
  • Participate in British Council activities as and when they occur, providing an effective presence, and ensuring that corporate requirements are met whenever activity takes place
  • Record all forms of customer data and records accurately via agreed online and offline tools
  • Contribute to the Voice of the Customer programme by regularly sharing weekly insights and comments gathered from customers through formal and informal channels
  • Maintain an up-to-date contact database of all our customers, in relevant segments, within agreed CRM procedures
  • Support delivery of high quality, up to date training and testing for young learners and adults
  • Ensure that all interactions are as per Exams and Teaching Centre standards and Corporate Child protection and Safe-Guarding policies
  2. Sales
  • Be accountable for agreed individual income and conversion targets on a monthly basis
  • Build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements 
  • Be the single point of contact for assigned opportunities, guiding them through the journey from first enquiry to final sale
  • Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions. 
  • Capture all opportunities on CRM and send proactive communication to candidates to nurture leads as per process agreed with business
  • Maximise conversion rates of enquiries to sales figures by communicating features and benefits of British Council offers, convincing and influencing prospects to enrol/ register
  • Closely monitor and track conversion rates and achieve daily and monthly targets defined at centre level. Strive to improve conversion rate by keeping abreast of all changes to offering, observing classes , sharing insight with business teams regarding reasons for drop off and handling objections effectively 
  • Maximise opportunities for cross-selling and up-selling
  Proactively follow up customers who do not register after enquiry / consultation and gather information which can be used for future marketing purposes and/or service improvements • Contact lapsed students and IELTS registration candidates via phone to reintroduce them to our products (warm calling)
  • Responsible for building own product knowledge through interaction with product managers and using learning portal 3. Support to Teaching Centre
  • To provide energy and purpose in following the Marketing Action Plan and Academic Quality Plan in agreement with the CSM and Teaching Centre Manager with a view to achieving student and test-taker numbers and income targets
  • Register / reserve / waitlist students in appropriate classes, entering details accurately on TCMS, in a professional and friendly manner
  • Distribute, collect and collate satisfaction surveys for all regular public courses into the agreed documentary scorecard management system to agreed timings and standards
  • Collect and report money collected from customers for placement tests / courses / books / examination registrations and other products / services daily according to FCCF and audit requirements, through cash desks and by issuing receipts for all income received; reconciliation and, accepting refund requests. Cash desks must be balanced and closed accurately with actual received income
  • Record all corporate clients, sponsored students and all Regular Public Course students on TCMS  4. Support to Exams
  • Support the delivery of examination services / products through leading on contact, registration and pay and post-test activities to defined quality standards, in order to meet customer needs and support the delivery of the in-country Examinations Business Development Plan 
  • Collect and report money collected from customers for exam services daily according to FCCF and audit requirements, through cash journals and by issuing receipts for all income received; reconciliation and, processing transfers and refunds. Cash desks must be balanced and closed accurately with actual received income
  • Coordinate with other Exams team members on an ongoing basis to ensure a seamless customer journey. This includes timely escalation of unresolved complaints to the concerned teams
  • Manage social media enquiries and complaints in an effective and brand-appropriate manner to create in order to create better customer experience. 
  • Contribute directly to customer service indicators such as customer feedback, mystery shopping and customer effort assessment scores for the Exams centre 
  • Manage data-entry on British Council exams systems such as ORS / SRS for candidate registrations with 100% accuracy 
  • Be accountable for the income receipt process and income recognition/ reconciliation support to Accountant and relevant Exams Manager 
  5. Any other administrative duties that may be assigned by Management which may include but are not limited to creating POs, counting cash, sending SMS and email communications to customers, processing bank transfers, etc.
  Read Less

  Apply Now
• 

  Community and Content Manager, Alumni UK  

  British Council

  [permanent] - Manchester

  Posted: 18/07/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Community and Content Manager, Alumni UK Department: Education, Cultural Engagement 
  Contract type: Indefinite Contract (36 hours per week). 
  Pay band : 7
  Salary: £30,839 plus £3,300 London Market Allowance for those based in the London area only. 
  Benefits Include, but are not limited to:
  • 32 days annual leave, in addition to public holidays
  • 3 days volunteering leave
  • Career average defined benefit pension scheme
  • An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world.  Location -  UK:  London, Cardiff, Manchester, Edinburgh or Belfast Only.
  Requirements: Please note that candidates must have the pre-existing (permanent) legal right to work in the UK at the time of application. We are unable to support with visa sponsorship and relocation support. 
  Closing Date: Sunday 11th August 2024 at 23:59 UK time.
  British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. The Team: This role sits within the Cultural Engagement which brings together our portfolio of work in arts, education, English, and research. Our portfolio is delivered through a set of globally led programmes, one of which is Alumni UK, the global network for people from around the world who have studied in the UK.  Every year, more than 400,000 international students choose to study in the UK – a number which is further increased by those who take UK higher education qualifications online, via transnational education, or who study for a semester in the UK.  The Alumni UK programme aims to strengthen the global network of UK alumni, providing opportunities for personal and professional development, for networking and for showcasing examples of alumni achievement.  The Role:
  The Community and Content Manager will play a pivotal role in managing the online community of international UK alumni.  You will lead on the ongoing development of our current online collaboration platform and work with the Alumni UK team to engage with alumni through content development, training opportunities and other.
  You will work with the Programme Development Manager on the procurement of an off-the-shelf collaboration platform, which will be built to fit the needs of the Alumni UK programme.   
  Accountabilities: Operational delivery 
  • Be responsible for the day-to-day management of the British Council’s Alumni UK online platform (working with external provider to fix bugs, add new features etc)
  • Be the first point of contact for enquires from alumni via the Alumni UK mailbox, ensuring enquiries are dealt with accordingly or redirected. Enquiries could cover technical access issues, reporting of inappropriate content, safeguarding matters etc. 
  • Build a vibrant online community of international UK alumni from all around the world by actively encouraging engagement and collaboration between alumni
  • Work closely with colleagues across the British Council global network to ensure promotion of events and collect content from other programmes. Ensure there are adequate administrators for the alumni platform and that sufficient training is provided. 
  Continuous improvement and development of the Alumni UK platform
  • Work with the Programme Development Manager to scope out future developments for the alumni platform (this will include the lengthy procurement of a fit for purpose Alumni collaboration platform).
  • Project manage the introduction of new features and functionality, working with the technical provider and communicating these changes to the platform users; Alumni, UK HE universities and British Council UK and global staff.
  • Explore new and creative ways to engage international UK alumni online. Test and implement these initiatives with the alumni network on an ongoing basis 
  • Develop and lead a community of practice for alumni platform administrators and be their point of contact for any queries regarding the alumni platform 
  Contract management 
  • Work closely with the alumni platform technical provider to ensure the platform is always fully functional and any issues are reported and dealt with in a timely manner 
  • Manage the contract with the platform provider to ensure they meet all of their commitments 
  Content management 
  • Work closely with the marketing manager to co-ordinate messaging across the alumni platform, direct marketing and social media 
  • Develop content for the alumni platform and be responsible for editing content across the platform to ensure consistency and professionalism 
  • Develop a content plan for the alumni platform and work with content producers to see this delivered 
  Reporting 
  • Be responsible for regular reporting on the alumni platform, utilising the platforms integrated reporting functionality and other available analytics
  • Have full visibility and knowledge of alumni analytics ahead of weekly progress team meetings (via Google analytics).
  Equality, Diversity, Inclusion 
  • To actively contribute to an inclusive and anti-racist organisational culture, being aware of your own biases, and taking action to mitigate against these. Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health
  • Understand the British Council’s approach to equality, diversity and inclusion and how it applies to your role, making time for learning and development relating to EDI and anti-racism
  • Ensure the alumni platform is accessible to audiences and any additional accommodations are facilitated when required.
  Requirements of the role • Experience of managing and developing an online community 
  • Experience of creating online content for digital audiences and an understanding and knowledge of what makes engaging content 
  • Experience of managing suppliers 
  • Demonstrated knowledge and experience of project management Closing Date: Applications will close at 23:59 on Sunday 11th August 2024 UK Time. 
  
  Interviews will be held around the beginning/mid September. 
  
  A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

  Apply Now
• 

  Research and Insights Manager  

  British Council

  [fulltime] - London

  Posted: 16/07/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Important Information on the Role: Contract Type – Indefinite  Pay Band – 7 Salary – Up to £33,995 plus £3,300 London allowance Benefits :  An attractive civil service pension scheme with 27% employer contribution 32 days annual leave plus 3 days of volunteering leave Location – UK wide (London, Manchester, Cardiff, Belfast, and Edinburg)  Application Closing Date – 31st July,2024  Requirements - Candidates applying must have the legal right to work in the UK now and in future as this is an indefinite contract. British Council will not sponsor visas.  The Team: Marketing and Communications at the British Council is a strategic function which drives awareness, understanding and engagement with us across our diverse audiences. We use insight, knowledge and analysis of our market and our customers to engage them with our work and our products and services in the most impactful and effective way. We lead the development of our brand and use our expertise to tell inspiring stories to enhance our global reputation, build lifelong relationships, engage our staff and demonstrate our impact.  Cultural Engagement brings together our work in Arts, English and Education in a globally connected and sustainable way, sharing skills, knowledge and expertise to provide more joined up responses to key global challenges, and increasing our impact with audiences, partners and beneficiaries around the world.  The Role :  To assess market insight needs for the relevant focus area within the Cultural Engagement (CE) Strategic Business Unit (SBU), providing expert advice to colleagues on insight and research requirements. The role will support designing research needs, coordinating briefs and suppliers on specific insight projects, and providing detailed quality assurance from planning to dissemination. The role will also help define and develop insight practices, processes and frameworks as set by the Head of CE Marketing Innovation.  Main Responsibilities:  Consultancy, analysis & problem-solving  Applies advanced market insight and analytics expertise to provide advice to Cultural Engagement globally in the relevant area. Applies analytical approaches to identify and assess current state of market insights and analytics infrastructure, processes and systems, define opportunities for improvement and design, develop and implement agreed improvements, enabling global consistency.  Undertakes expert analysis on options for change, benchmarking contemporary best practice, to support recommendations for change and drive market insight and analytics process and system development. Distils complex concepts and analysis into cogent and persuasive presentations, which convincingly influence decision-makers about the case for new market insights and analytics approaches, systems, processes and tools. Internal customer focus  Builds an in-depth understanding of the operational context, opportunities and challenges for market insight and analytics activities within relevant CE area. Makes appropriate linkages to issues across the broader organisation, to ensure that the development of market insights and analytics projects and initiatives is based on informed business insight and joined-up thinking. Consults closely with internal customers and other stakeholder to understand current and future business needs for market insights and analytics. Service improvement  Supports the designs, development and management of the global infrastructure for market insights and analytics, e.g., insight databases / systems within relevant CE area.  Leads the development of global processes, standards and best practice for market insights and analytics for CE. Defines and develops key data collection standards, processes and templates for CE Insights in relevant area. Ensures joined up planning and delivery of customer, competitor and market research, insight and analytics projects and initiatives. Ensures consistent application of agreed data collection standards, templates and processes across CE marketing. Reviews impact and effectiveness of projects and initiatives and identifies opportunities for improvement. Ensures identified improvements have measurable impacts on marketing performance. Actively plans to ensure engagement, buy-in and compliance with changes that will be driven from CE Insights team. Specialist expertise Provides expert advice, support and challenge on market insights and analytics to internal customers and other stakeholders. Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise. Commercial & financial management Using agreed corporate systems and processes, plans and manages the budget for agreed market insight and analytics projects and initiatives. Conducts monthly and year-end reporting on progress against plan and deliverables, budget, and management of issues and risks. Actively applies learning from this process to improve financial planning, management and performance within their area. Relationship & stakeholder management Promotes and champions best market insights and analytics within regions and countries, and through the Marketing Community of Practice. Develops peer/personal networks within and outside Marketing to enhance own knowledge and expertise.  Proactively builds and maintains excellent relationships with internal partners and stakeholders to ensure integrated, joined up and future-proofed approaches and solutions. Leadership & management Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon. Determines work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives.  Minimum Essential:  Relevant degree e.g., business studies, marketing, or equivalent level of experience  Significant experience in managing and commissioning market insight and research projects and initiatives within a large and complex organisation from commissioning to dissemination of results.  Demonstrable experience in providing expert advice and guidance on market insights and analytics.  Demonstrable experience in coaching managers to use market insights and analytics to improve business performance.  A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

  Apply Now
• 

  Data Manager  

  British Council

  [temporary] - London

  Posted: 12/07/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Important Information on the Role: Location – UK Wide (London, Manchester, Cardiff, Edinburg, Belfast) Posting – Internal / External Pay Band – 8 Salary – up to £46,203 plus £3,300 London allowance if based in London. Contract length - 1 year fixed term contract Application Closing date – 28th July 2024 The Team: The role sits as part of the Marketing Operations team, focusing on implementing the Marketing Automation platform and will be a core member of a cross-functional project team. The role will work closely with Data Evidence and Performance (DEP) team which is part of the Chief Operating Officer function which includes the central oversight and leadership for corporate planning, performance management, evaluation and reporting, the management of strategic risk and of investment, internal audit, shared services, marketing, digital and technology. DEP provides the central leadership and development for the British Council’s Data Analytics and Evidence Strategy working across the organisation with stakeholders to leverage our Data and Evidence assets. This includes driving better data quality through enterprise data governance, designing, and delivering data technology and insight solutions, co-ordinating an organisational community of practice for Data Analytics and Evidence, development of the British Council KPIs framework, monitoring and reviewing performance to drive improvement, evaluation and measurement of impact to help improve decision making. The Role: The Data Manager will be part of the Marketing Automation Joint Project Team, working closely with the Data Management team to establish the data model and data flows, consolidating the various processes and platforms across the business, creating guidance on best practice use of the system to deliver data integrity.
  
  The role will create data hierarchies, KPI definitions as well as exploring the automation of processes and data flows to improve efficiencies and access to data. The role will have responsibility for building capacity and maintaining networks in Countries and Regions and overseeing the provision of training to colleagues. The team works closely with business units across the organisation to support business and strategic solutions for delivering data management practices. Main Accountabilities: Consultancy, Analysis and Problem Solving
  (Data Management) Management and quality assurance of accurate data for the marketing automation project. Develop and maintain KPI definitions ensuring these are up to date and in line with strategic and business needs. Development of data standards including operational data models, business rules and operational definitions tailored to enable consistent global business use. Management of processes to standardise, prepare for linkage, and more broadly exploit key strategic data. Make sure that data collection procedures are in line with all relevant rules and guidelines. Establish global data standards upon which collection of data are based/measured and ensure that these standards adhered to Create and enforce policies for effective data management. Formulate techniques for quality data collection to ensure adequacy, accuracy, and legitimacy of data. Establish rules and procedures for data sharing within internal and external stakeholders. Sector/Subject Expertise
  (Data collection systems) Ensure that data collection software is functioning as expected and resolving issues as they arise. Monitor and analyse information and data systems and evaluate their performance to discover ways of enhancing data collection methods and to simplify and automate data collection. Ensure digital databases and archives are protected from security breaches and data losses. Stakeholder Engagement Build a global network to improve data collection. Provide training to employees to be able to perform data collection independently and effectively. Interpret and explain complex data to employees to carry everybody along and for purposes of clarity/verification. Develop and maintain strong operational and strategic relationships across the organisation with SBUs, Professional Services and Regions Minimum Essential: Advanced knowledge of Microsoft Excel and Power BI to prepare and analyse large datasets. Proven ability in translating complex data specifications into usable datasets across all types of non-financial and financial data. Leadership in building quality processes to monitor data quality standards. Significant experience in working with raw data and skilled in managing, interpreting, and evaluating activities using qualitative and quantitate data. Knowledge and experience of quantitative analysis and methodologies Experience of maintaining stakeholder networks to implement new processes. Experience of leadership in developing data models, taxonomies, and data standards Desirable Expertise in at least one programming language to build data models and queries for reporting i.e. Python, SQL, R. Role specific skills Familiarity with statistical techniques and their application in a business environment A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

  Apply Now
• 

  Operations Planning Manager  

  British Council

  [fulltime] - London

  Posted: 12/07/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. British Council Pay band: 7 (£30,839 - £37,152) Benefits Include, but are not limited to: Join a dynamic team that is passionate about helping thousands of people to achieve their ambitions in work, study or life, through various English exams and UK qualifications. An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world. 32 days annual leave, in addition to public holidays 3 days volunteering leave Career average defined benefit pension scheme
  Department: English and Exams
  Contract type : Two years, Fixed Term Contract
  Closing Date : Sunday 28th July 2024 (23:59 GMT) Location : UK Wide (Belfast, Cardiff, Edinburgh, Manchester or London) Interviews to be held 14-15 August 2024 You must have the legal right to work in the UK at the time of application. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
  Role Purpose: The purpose of this role is to plan and track exams capacity requirements against demand. The role will translate demand into capacity/resource requirements for venues, people and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency. Role Context: The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. Main Accountabilities/Responsibilities but not limited to the following: Product Service Delivery ▪ Translates demand into capacity plan for venues, venue staff, papers, etc ▪ Sets venue strategy, profiles and works with Procurement and Venue proprietor ▪ Identifies and shares examples of process / procedural best practice with appropriate colleagues to drive continuous improvement in operational capability, efficiency and cost effectiveness in conjunction with Business improvement colleagues. Customer service ▪ Ensures achievement of Customer Experience standards and performance by regularly gathering feedback to drive improvement, working closely with customer services  ▪ Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process. Risk & compliance  ▪ Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to always protect the interests of the BC and its customers.  ▪ Uses standardised processes to monitor compliance with agreed corporate risk management procedures relevant to service delivery Analysis & reporting  ▪ Conducts analysis of business information and compiles business reports for business planning and as required for audit, incident & investigation.  ▪ Presents complex information clearly to enable evidence-based operational decision-making and planning.  Commercial & resource management ▪ Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes. ▪ Actively seeks to maximise value for money when acquiring resources, goods or services Leadership & management ▪ Motivates and encourages team performance in virtual (non-face to face situations). ▪ Coaches and guides towards team performance of the country operations team, working with country leadership to address skills or motivation gaps as it arises. Role Specific Knowledge and Experience: Minimum/Essential Experience managing small teams (or demonstrated management potential) Experience working in Exams environment Identifying ways in which services can be improved, and taking these forward Excellent communications skills Desirable Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a business Experience or ability to manage large remote teams of non-permanent resource including oversight of performance A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

  Apply Now
• 

  IELTS Examiner  

  British Council

  [fulltime parttime] - London

  Posted: 10/07/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Role Title IELTS Speaking Examiner Role Information Role Type Pay Band Location Duration Reports to: Part time Morocco 1 year, renewable Examinations Operations Manager, Morocco Role purpose To carry out assessments for the IELTS Speaking module, including second marking where necessary, maintaining the standards required by the IELTS Professional Support Network (PSN) and the British Council. This role requires frequent travel to test centres across Morocco, though mainly Beirut and Tripoli. About us The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. Geopolitical/SBU/Function overview: The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications. The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform. Main opportunities/challenges for this role: Flexibility in working hours is expected in order to meet operational needs. Weekend work will be the norm, not the exception. However, two consecutive days off per week are guaranteed. The job will require regular travel between Beirut and Tripoli and other cities as the business expands. Note: IELTS Examiners are required to maintain certification in the Speaking module for the duration of the contract. Failure to do so could result in early termination of the contract Main Accountabilities: The post holder will be responsible for delivery of IELTS oral interviews. The post will work closely with the examiner support teams and will report directly to the Examinations Services Manager in Beirut in terms of deployment and to the IELTS Team Leader in Morocco in terms of compliance with PSN and IELTS Examiner standards. Examining Responsibilities include • Conducting IELTS speaking interviews. • Marking IELTS speaking tests. • Conducting other IELTS and British Council exams as required. • Second marking for the speaking module. • Adhering to the IELTS Professional Support Network and British Council policies. • Other duties relevant to British Council English Language and assessment services. • Attendance at Examiner and other relevant meetings as required. • Maintaining the reputation and integrity of IELTS and the British Council at all times. • Professional Academic support for the Morocco Exams Teams where necessary. • Ensuring all duties are delivered in line with the British Council’s policy on Equality, Diversity and Inclusion and that EDI is taken into account when planning and delivering activities. • Managing information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation. • Participating in required British Council training and applying relevant principles in carrying out duties; this includes Child Protection and Health and Safety. Key Relationships: Internal • Morocco Examinations Services Manager & IELTS Administrators • Morocco IELTS Team Leader • Examiner Trainers, other Examiners and Test Day Personnel. • MENA PSN Manager • Other PSN colleagues where necessary External • Candidates and potential candidates • Test Centres and other Partners • Other external stakeholders where required Role Requirements: Threshold requirements: Assessment stage Passport requirements/ Right to work in country Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based. Given that our offices have different legal status depending on the work we do in those countries, we recommend that you contact HR in country for additional information on the likelihood of securing a visa. Only at its discretion will the British Council provide support so please check first whether visa support is offered. Shortlisting Direct contact or managing staff working with children? Yes Shortlisting Notes Person Specification: Assessment stage Language requirements (DELETE IF NOT APPROPRIATE) Essential Desirable Assessment Stage  English C2 (IELTS band 9) Shortlisting Qualifications Essential Desirable Assessment Stage Bachelor’s degree CELTA or equivalent TEFL/TESOL qualification from a recognized institution (at minimum certificate level) OR EFL/ESOL related studies completed as part of an undergraduate/post graduate course from a recognized institution (minimum certificate level equivalent) OR A degree in Education (if supported by an undergraduate degree which includes studies focused on the English Language) All qualifications must be validated by a reputable institution and accredited by a professional certification board. If requested, applicants are required to provide additional information regarding their qualifications (e.g. transcript, course curriculum, evidence of external validation, accreditation by a certification standards board etc). DELTA Last 2 PSN Monitoring results to ‘standard’ Shortlisting Role Specific Knowledge & Experience Essential Desirable Assessment Stage  A minimum of 3 years’ full- time (or equivalent part-time) teaching experience (age 16 and above). If an applicant’s EFL/ESOL qualification is at certificate level (or equivalent), one of the three years of full-time teaching must be post EFL/ESOL certificate qualification. If the EFL/ESOL qualification is at Diploma level or higher, the teaching experience can have been completed before the qualification. (Note: “full-time teaching” is classified as a minimum of 14 hours of face-face teaching per week. Freelance and volunteer teaching is not included) Familiarity with one or more high-stakes examination formats 2+ years’ experience as an IELTS Eexaminer Shortlisting Role Specific Skills Essential Desirable Assessment Stage • Communicating and influencing – Level 2 • Planning and organising – Level 2 • Using technology – Level 2 • Managing risk – Level 2 Shortlisting and Interview British Council Behaviours Assessment Stage • Working Together - (Essential) • Being Accountable - (Essential) • Connecting with others - (Essential) • Making it Happen - (Essential) • Shaping the Future - (Essential) • Creating Shared Purpose - (Essential) Interview Prepared by: Date: Sara Meksi 08 March 2024 A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

  Apply Now
• 

  Senior Teacher  

  British Council

  [fulltime] - London

  Posted: 30/06/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Job Location: Algeria If you are interested in working with us, the talent community is the best place for you to showcase your passion and motivation.  What are the benefits of creating a profile? You will not wait for an opening to apply.  You will not miss one of the interesting opportunities here.  Your chance of landing a job is increased, as you could be matched for numerous positions.  You only need to join once.  Join our talent community today and tell us what is your passion about?  Why join us?  The British Council’s work makes a difference to people’s lives. We are proud of the work we do, and the opportunities we create worldwide. You can expect your colleagues to be committed, passionate and dedicated to our common goal. The British Council believes strongly in the principles of equality, diversity and inclusion and you will find your colleagues welcoming, friendly and accepting of difference.  Colleagues will always be respectful of you and your opinions. Employees are expected to be friendly and professional, open, and approachable. We foster a learning environment, where ideas are exchanged. We welcome discussion and debate, ideas, and challenge, we bring expert knowledge, intelligence, and commitment to create opportunities to progress and develop connections around the world.  By Joining the British Council, you will be encouraged to think about your own career development and to take advantage of learning and training opportunities.  Roles Purposes:  To maintain and enhance professional development and academic quality in the teaching centre, through the management of in-house teacher development programmes and support.  To promote and ensure quality teaching and effective learning of English. To provide learners with a rewarding and stimulating English language learning experience.  To support the wider aims of British Council and its cultural relations mission  The ideal candidate should have:  2 years post-diploma i.e. DELTA/Trinity Diploma TESOL (Teaching English to Speakers of Other Languages) experience.  Extensive knowledge and experience of management and delivery of teacher training. Experience of line managing/ coordinating teaching teams. Experience in teaching relevant age groups “According to the role”  Early Years, Primary, Lower and Upper Secondary aged University/Vocational students and Adults General English  Undergraduate Degree.  Cambridge CELTA/Trinity Certificate TESOL.  Cambridge DELTA/Trinity Diploma TESOL or equivalent as recognised by the British Council.  YL teaching certificate i.e. CELTYL or TYLEC “For Senior Teacher and Senior Teacher YLs”  What we can offer you:  Relocation support for expats Professional and learning development  Basic Salary  Medical Insurance  Allowances Dynamic, flexible, and healthy environment  Opportunities for future movements within BC’s network globally  A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

  Apply Now
• 

  Teacher of English - Full time  

  British Council

  [fulltime] - London

  Posted: 14/06/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. What's it like to work at the British Council as a Teacher? Job Overview The British Council enjoys a strong reputation in Egypt as the leading provider of English language courses. Egypt plays a major role in the British Council’s English Language Teaching (ELT) work across the whole Arabic-speaking region. There are excellent opportunities for further development in various directions. The centres run CELTA, distance DELTA, TYLEC, and various management and general training courses. Financial support is available on most courses for suitable candidates. For more experienced teachers there is a supported environment to enter into teacher training opportunities. A mix of adult and young learner courses are taught in all the branches. All full-time teachers are expected to teach both adults and young learners as part of their teaching hours which may require them to teach over the weekend and on Saturday evening Role Purpose: To promote and ensure quality teaching and effective learning of English To provide learners with a rewarding and stimulating English language learning experience Main Accountabilities: Plan, prepare, and deliver 25 hours of English teaching tailored to diverse customer groups and learning styles. Monitor student progress and provide ongoing feedback to support learner autonomy. Collaborate with the teaching team to develop, evaluate, and enhance English courses and materials. Engage in continuous professional development to uphold high teaching standards and promote best ELT practices for the British Council. Ensure safeguarding and guidelines are applied and upheld in line with standards and policy for the following areas: Child Protection Equality, Diversity and Inclusion Anti-bribery Information management Health and safety Qualifications
  Essentials Bachelor's degree (in any discipline)  Cambridge CELTA or Trinity Certificate TESOL Work Experience
  Essentials 2 years post-certificate i.e. CELTA or Trinity Certificate TESOL experience Experience in teaching relevant age groups: Adults General English (800+ hours) Young adults aged 5-17 (400+ hours) Right to Work in the country (residing outside of Egypt) Relocation support is available for non-Egyptian candidates. Egyptian residents with the right to live and work in Egypt are welcome to apply. Applicants require a passport valid for six months Salary & Benefits: non-Egyptian (international mobility contract) Gross Local salary: 14,923 EGP per month Net Sterling supplement: GBP 315 per month Gross Housing allowance - We assist with the cost of finding rented accommodation: Unaccompanied – 5,300 EGP Accompanied (1 dependent) – 7,300 EGP. Accompanied (2 or more dependents) – 10,000 EGP. Salary & Benefits: Egyptian (local contract) Local salary: 14,923 EGP (Gross) Additional Information (international mobility & local contracts): As per applicable laws, the British Council will deduct contributions from your EGP monthly salary at rates determined by the National Social Insurance Authority. Annual leave allowance : 35 days per year of paid leave, plus minimum 14 public holidays Medical Insurance: You and your family will be covered with the Council’s Group Medical Insurance offering comprehensive coverage.  Contract duration:  2 years  Renewable period: 1 year Contracted working hours: 37.5 per week. Please note:   Closing date and time - Sunday 14 July 2024 (23:59 Indian Standard Time) A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

  Apply Now
• 

  Project Finance Officer  

  British Council

  [temporary] - London

  Posted: 03/06/2024

  Apply Now

  We support peace and prosperity by building connections, understandin... Read More

  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
  
  We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
  
  Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Finance Officer Pay Band: 7 Salary: £33,995 (+ £3,300 market allowance if based in London) Contract Type:  Fixed term contract until 31 August 2025 Role Type: Business Delivery Location:  UK; London, Manchester, Cardiff, Edinburgh, Belfast Benefits include, but are not limited to: 32 days annual leave, in addition to public holidays 3 days volunteering leave Career average defined benefit pension scheme Requirements:  Candidates must have the pre-existing (permanent) right to work in location.
  Mobility / relocation / visa sponsoring support will not be provided.  Closing date: Monday 5th August, 11:59pm UK time Role Purpose The Finance Officer is central to delivery of the Chevening & Marshall programme, ensuring all scholars are paid their monthly stipends, host universities receive their tuition and housing fees, and that monthly internal and external reporting is accurate and timely. The Finance Officer works alongside the Finance Manager on all aspects of delivery and requires excellent financial literacy and organisational skills, with the ability to develop a positive rapport with individuals and strong relationships across teams. The role will also help the programmes teams to plan their quarterly and annual budgets, providing ad hoc support, when needed. Context The British Council performs the role of Secretariat for the prestigious Chevening and Marshall Scholarship programmes funded by the government via the Foreign, Commonwealth and Development Office (FCDO). Together through these programmes, around 1,500 scholars are selected to study at post-graduate level in the UK from over 100 countries and territories worldwide. The Secretariat is responsible for the majority of the administrative services to deliver a successful scholarship programme. This includes promotion of the programme, the scholar selection process, supporting scholars with placement and then supporting them while studying in the UK, as well as delivering alumni engagement programmes. Both Chevening and Marshall scholarships are prestigious and highly sought-after post-graduate programmes selecting scholars of the high academic ability and with the potential to become future leaders and influential figures in their home countries. The role of the finance team is crucial in ensuring Chevening & Marshall scholars are paid their monthly stipends on time and that host universities receive their tuition and housing fees. The finance function plays a critical and active role in ensuring the SBU remains financially sustainable, through more efficient operations and greater commercial focus. It provides commercial advice to support good decision-making and high-quality management information and analysis. The function also has a global remit to support regional finance and delivery teams ensuring a consistent approach to financial planning, reporting and business support.
  Main accountabilities Working alongside the named, single point of contact for finance on the Chevening & Marshall Scholarship Programmes, liaising with other finance teams as and when necessary. Providing support for the annual and quarterly business planning cycle for the Chevening & Marshall Scholarship Programmes. Working with FP&A to ensure compliance with the planning process, helping develop standard reports that meet the requirements for KPI reporting and ensuring the quality and validity of KPI reporting. Working with FP&A to ensure agreed projections are correctly reflected in SAP planning. Providing support for financial month-end reporting. Reviewing monthly and annual business performance, including the review and monitoring all accounting transactions and adjustments (corrections, accruals, deferrals and provisions) & ensuring appropriate use of these in line with accounting rules. Preparing cash-based management reports and variance analyses and highlighting areas for improvement to ensure maximum impact, return on investment and value for money as well as financial compliance and operational efficiency. Working with delivery teams to ensure that reports are provided on a “self-service” basis with support if required. Providing support for contract reporting to FCDO, MACC and IATI. Including ad hoc report production. Providing financial advice to the Project Delivery teams ensuring not just tailored, consistent, timely, accurate and relevant financial information but also interpretation and decision support resulting from trends identified in the achievement of strategic business objectives. Working with delivery team leads in managing and executing financial viability of the contracts and identifying any risks/opportunities. Ensuring that allocated budgets are managed, and income and expenditure, debtors/creditors, activity risk and year-end processes relating to the Chevening & Marshall Scholarship Programmes are delivered effectively. Provide assistance in developing and embedding effective finance processes, standards, templates, tools and systems which provide an effective framework for the provision of financial business partner support to the Chevening & Marshall Scholarship programmes. Supporting the development and maintenance of guidance notes and liaising with the corporate policies team to ensure consistency. Where appropriate, monitoring compliance with policies and guidance for the Chevening & Marshall Scholarship programmes. Supporting partnership team for income recognition. Where appropriate, monitoring compliance with policies and guidance for delivery colleagues. Providing financial input for the Monthly Control Check (MCC) for the Chevening & Marshall Scholarship programmes to identify potential financial risks and ensure that these are appropriately communicated. Identifying and resolving issues with financial control and financial accounting. Supporting the requests for set-up of client reporting and Master Data Items for the Chevening & Marshall Scholarship programmes. Manage system for payment of stipends to new scholars with no UK bank account (currently managed via cashcards. Review regular scholar stipend payment (cashcards and bank transfers) and all other payments to scholars. Review “non award” expenditure to ensure is accurate and within budget. Ensure invoices are issued to the FCDO. Provide assistance when necessary to prepare monthly bank reconciliations for all Chevening, Marshall & MACC bank accounts. Manage the aged debt internal control process and guide operations in aged debt recovery/treatment in compliance with the corporate aged debt policy. Provide guidance and support to Marshall Scholarships programme team in recording and reporting partnership and other income (Income in kind). Record management to ensure financial and contractual documentation is maintained to British Council standards. Manage the financial year-end process in compliance with corporate and regional control procedures and deadlines. Prepare year end balance sheet reconciliations for MACC. Support MACC audit and respond to NAO requests for information and queries. Role specific skills Support budget management. Monitor and control an agreed budget within a defined area, producing reports and analyses and contributing to planning. Role specific knowledge and experience Minimum/essential Experience of working in a busy team with the ability to work flexibly in response to changing priorities and deadlines. Commercial finance experience gained in an organisation undergoing change and driving for growth. Minimum of 3 years of qualified experience in a relevant managerial post. Desirable A knowledge of scholarship programmes and/or international mobility within the UK higher education sector. Education / Professional Qualifications / Certifications Finance degree level education or equivalent experience. CCAB qualified or part qualified accountant or other finance degree with proven experience of successfully managing and delivering similar roles. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement Read Less

  Apply Now

Load more jobs