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Brackenberry
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  • Customer Service Assistant  

    - Pontyclun
    We are working closely alongside a Local Authority in Rhondda Cynon Ta... Read More
    We are working closely alongside a Local Authority in Rhondda Cynon Taf to assist with the appointment of a Customer Service Assistant, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £13.26 - £17.35 per hour Summary: The Customer Services Assistant will provide an excellent customer care service to support the delivery of the Community Equipment Service. The role involves scheduling logistical activities, processing equipment orders, and acting as a key point of contact for customers, partners, and contractors, ensuring accurate records and high service standards are maintained at all times. Responsibilities:Answer telephone enquiries from customers, partners, and contractors in a timely and courteous mannerProcess equipment orders, collections, and repairs using the Community Equipment IT systemMaintain accurate and up-to-date records to support informed decision-making by commissioners and Vision ProductsSchedule deliveries, collections, and repairs by contacting clients to agree suitable datesEnsure all scheduling meets service requirements and performance indicatorsLiaise with commissioners and professionals regarding issues impacting order requirements Qualification:Knowledge of data protection requirementsWelsh Language Level 1 Essentials:Experience working in a customer-focused environmentExperience using a range of IT systems and packagesAbility to communicate effectively with customers who have varied support needs Please note: You should be available to work immediately or at a short notice.You should have right to work in U.K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1672689 Read Less
  • Swap Out Controller  

    - Pontyclun
    We are working closely alongside with a local authority in Rhondda Cyn... Read More
    We are working closely alongside with a local authority in Rhondda Cynon Taf to assist with the appointment of a Swap Out Controller on a 2-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £12.84- £16.80 per hour Summary: The Swap Out Controller is a customer-focused role within the Assistive Technology Department, responsible for the successful execution of the equipment swap-out programme. The primary objective is to physically visit service user homes to replace outdated analogue home care devices with new digital setups. This position requires hands-on technical installation, efficient organization, and clear communication to ensure service users are comfortable and confident in using their newly upgraded equipment. Responsibilities: Travel independently to service user homes across the Borough to perform the scheduled equipment swap-out. Act as a frontline representative of RCTCBC, maintaining a flexible approach and excellent communication skills throughout the process. Provide basic, user-friendly training to ensure the customer understands how to operate the updated system and is aware of key features and contact points. Maintain accurate records of all installations, swap-outs, and customer demonstration sign-offs. Strictly adhere to all council policies and procedures, including data protection and safeguarding vulnerable service users. Use basic IT skills to update departmental systems promptly regarding job status, completion, and any follow-up actions required. Essentials: Team workers with a flexible approach and good communication skillsAbility to follow instructionsAbility to demonstrate to the customer (training will be provided)A full UK driving license Please note: You should be available to work immediately or at a short notice.You should have right to work in U.KThis role requires a Basic DBS Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1638278 Read Less
  • Education, Employment and Training Adviser  

    - London
    We are working closely alongside a Local Authority in Islington to ass... Read More
    We are working closely alongside a Local Authority in Islington to assist with the appointment of an Education, Employment and Training Adviser, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £22.51 - £30.09 per hour Summary: The Education, Employment and Training Adviser plays a key role within the Virtual School and Children Looked After and Leaving Care Service. The post holder will support and challenge professionals while working directly with looked-after children and care leavers to improve their education, employment, and training outcomes. This role involves direct engagement with young people who are NEET or at risk of becoming NEET, ensuring statutory duties are met and safeguarding responsibilities are upheld. Responsibilities:Support and promote the educational, employment, and training achievement of looked-after children and care leaversWork directly with a cohort of young people who are NEET or at risk of NEET, including those on the Care Leaver Youth Trailblazers ProgrammeDevelop and maintain effective relationships with internal teams and external partners to improve EET outcomesSupport and challenge professionals to ensure young people access appropriate education, employment, or training opportunitiesAnalyse EET performance data and contribute to monitoring reports and service improvementWork with employers to develop work shadowing and work experience opportunities Qualification: GCSE English and Maths or equivalent Essentials:Demonstrable experience within education, employment, training, or childrens servicesStrong understanding of safeguarding children, young people, and vulnerable adultsKnowledge of legislation and guidance relating to looked-after children and care leaversAwareness of barriers to learning and the impact of trauma on young peopleAbility to work creatively and manage programmes to improve EET outcomes Please note: You should be available to work immediately or at a short notice.You should have right to work in U.KThis role requires an Enhanced DBS Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1655585
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  • SEND Assessment & Review Officer  

    - Taunton
    We are working closely alongside with a local authority in Somerset to... Read More
    We are working closely alongside with a local authority in Somerset to assist with the appointment of a SEND Assessment & Review Officer on a 3.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £26.78- £36.66 per hour Summary: The SEND Assessment & Review Officer is responsible for promoting professional standards by delivering outcome-focused assessments and contributing to the wider success of the Councils Special Educational Needs and Disabilities (SEND) services. The role ensures that children and young people receive high-quality Education, Health and Care (EHC) assessments and annual reviews within statutory timeframes. Acting as a single point of contact, the officer supports the Local Authority in meeting the requirements of the Children and Families Act 2014 and the SEND Code of Practice 2015. Responsibilities: Coordinate Education, Health & Care (EHC) needs assessments and write clear, outcome-focused plans that represent the child or young person's needs.Ensure all assessments and annual reviews are completed within statutory timeframes in accordance with the SEND Code of Practice 2015.Work with practitioners (Social Workers, Educational Psychologists, etc.) to identify when specialist involvement is required and lead multi-professional meetings.Support formal disagreement resolution, attend mediation meetings, and assist senior officers with case chronologies and Tribunal preparation.Promote the Local Offer and uphold the Councils equality, diversity, and inclusion policies in all interactions. Qualification: Recognised and relevant professional qualifications, such as teaching qualifications, social work, or other Level 3 or management qualifications Essentials: A sound understanding and practice of working within multi-disciplinary teams and leading multi-agency meetings.Experience in assessing and managing risks for vulnerable children.Experience working with IT client databases and maintaining accurate case records.Experience working within safeguarding policies and procedures. Please note: You should be available to work immediately or at a short notice.You should have right to work in U.KThis role requires a Basic DBS Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #OR19122 Read Less
  • Internal Communications and Engagement Officer  

    - London
    We are working closely alongside a Local Authority in Islington to ass... Read More
    We are working closely alongside a Local Authority in Islington to assist with the appointment of an Internal Communications and Engagement Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £25.26 - £33.73 per hour Summary: The Internal Communications and Engagement Officer will plan, deliver, and evaluate internal communications and staff engagement campaigns that support the councils Strategic Plan. The role will work closely with senior officers, service leads, and communications colleagues to ensure communications are effective, data-driven, culturally competent, and aligned with council priorities. Responsibilities:Plan, lead, deliver, and evaluate internal communications campaigns across digital, marketing, events, and face-to-face channelsProvide strategic communications advice to senior officers and service leadsSupport staff engagement projects and internal initiativesCreate engaging content including written copy, videos, social media, email communications, and marketing materialsManage and contribute to internal communications channels such as intranet, email, and internal social mediaCommission and oversee design and production of printed and digital materials Essentials:Proven experience delivering impactful communications across multiple channelsExperience of staff engagement and internal communicationsStrong ability to translate complex information into clear, compelling contentExcellent written and verbal communication skillsAbility to manage multiple priorities and work to deadlines Please note: You should be available to work immediately or at a short notice.You should have right to work in U.K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1660164 Read Less
  • Technical Support Officer  

    - Oakham
    We are working closely alongside with a local authority in Rutland to... Read More
    We are working closely alongside with a local authority in Rutland to assist with the appointment of a Technical Support Officer on a 6.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £13.69- £17.72 per hour Summary: The Technical Support Officer will play a crucial role in the development phase of the new Best Start In Life Family Hub offer. The primary focus of this role is to establish and maintain robust, simple, and elegant administrative processes and data tracking systems, ensuring the Local Authority is fully prepared for the launch of the Family Hub offer in Rutland by April 2026. This is a vital position, working closely with a small project group to support the Best Start in Life Programme Manager and a friendly, dynamic team committed to supporting the residents of Rutland. Responsibilities: Design, set up, and document elegant and simple administrative and clerical systems and processes required for the future operational delivery of the Family Hub offer.Ensure all established systems and processes remain current, efficient, and accessible throughout the development phase.Utilise data reporting systems to generate accurate and timely reports on project progress, outcomes, and resource allocation for the Programme Manager and relevant stakeholders.Assist with administrative tasks related to internal and external communications, including drafting correspondence and managing distribution lists.Organise, schedule, and provide administrative support for project meetings, which may include preparing agendas and circulating minutes. Essentials: Significant experience working in a fast-paced administrative or clerical support role.Demonstrated experience in successfully setting up new administrative systems, processes, and workflows from scratch.Experience in tracking, collating, and managing complex information and data sets accurately.Experienced in using and extracting data from data reporting systems (e.g., databases, CRM, or equivalent software).A full UK driving license Please note: You should be available to work immediately or at a short notice.You should have right to work in U.KThis role requires an Enhanced DBS Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #OR19537 Read Less
  • Inquiries and Decisions Officers  

    - London
    We are working closely alongside with a local authority in Islington t... Read More
    We are working closely alongside with a local authority in Islington to assist with the appointment of a Inquiries and Decisions Officers on a 2.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £22.51- £30.09 per hour Summary: This is a frontline role within the Housing Needs service for the London Borough of Islington. The primary purpose of the Inquiries and Decisions Officer is to handle the assessment, enquiries, and main duty decisions (for both singles and families) relating to homelessness applications under the relevant legislation. The role operates within the Housing Needs and Strategy service area , reports to the Homeless Assessment Manager , and is graded at SO2. The work must be conducted with the highest professional customer care standards, providing a responsive, empathetic, and trauma-informed service. A key objective is to promote the spirit of the Homelessness Reduction Act 2017 and the prevention of homelessness Responsibilities: Responsibility for assessment, enquiries, and making main duty decisions (for singles and families) under relevant homelessness legislation, and informing applicants of the Council's decisionEnsuring responsibilities for the safeguarding of adults and children at risk are met, and supporting Council initiatives for complex and vulnerable persons (e.g., rough sleepers, victims of domestic abuse, asylum seekers/refugees, care leavers).Ensuring effective implementation and adherence to processes and protocols with Social Services for discharging statutory joint obligations and dutiesSupporting the Homeless Assessment Manager with detailed information for Councillor enquiries, complaints, and Local Government and Social Care Ombudsman (LGSCO) enquiries. Ensuring verbal and written communication is clear, in plain English, and conforms to customer service standardsUndertaking periodic home visits as required during the enquiries process for main duty applications Essentials: Experience of working with vulnerable members of the public in a housing, health, or social care field within a diverse inner-city environmentExperience in conducting homeless assessments and reaching decisions on complex homeless cases.Knowledge of relevant legislation relating to homelessness and housing need, including the Housing Act, Homelessness Code of Guidance, Homeless Reduction Act, and Domestic Abuse Act, with the ability to apply this legislation in a homelessness contextAbility to adhere to the Council's Equalities policies and CARE values (collaborative, ambitious, resourceful, and empowering) Please note: You should be available to work immediately or at a short notice.You should have right to work in U.KThis role requires an Enhanced DBS Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1643771 Read Less
  • Home Moves Plus Officer  

    - Taunton
    We are working closely alongside with a local authority in Somerset to... Read More
    We are working closely alongside with a local authority in Somerset to assist with the appointment of a Home Moves Plus Officer on a 2.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £13.47- £17.82 per hour Summary: The Home Moves Plus (HMP) Officer is responsible for the successful delivery of the grant-funded Home Moves Plus Project. The core purpose of this role is to reduce the number of under-occupied social housing properties within Somerset Councils stock in the Taunton and Wellington areas.This role involves proactively engaging with tenants and offering tailored support, advice, and financial incentives (including Transfer Removal Grants) to facilitate their move into more suitable, smaller accommodation. By freeing up much-needed larger homes, the HMP Officer directly contributes to reducing housing waiting lists, alleviating overcrowding, and mitigating the local impact of projects like Hinkley Point C (HPC). The role is vital in enabling the Council to achieve long-term financial savings and manage its housing stock effectively in line with local priorities. Responsibilities: Determine tenant eligibility and entitlement to financial incentives, support, and assistance offered under the Transfer Removal Grant scheme, ensuring all internal financial processes are rigorously followed Responsible for the accurate and timely completion of all relevant documentation, including housing register application forms, tenancy agreements, tenancy termination forms, grant/tenant incentive forms, and welfare benefit change of circumstances forms. Ensure the housing management system (including Open Housing, Homefinder Somerset, and Choice Based Lettings) is accurately updated with all changes to tenancies, grant awards, and case progress. Ensure Key Performance Indicators (KPIs) are met around the creation of bed spaces and the number of stakeholders successfully supported. Report concerns relating to the safeguarding of children, young people, or vulnerable adults in accordance with agreed procedures, and co-operate with key partners and the police to deter anti-social behaviour. Ensure all activities are statutory and regulatory compliant, adhering to the Regulator of Social Housing Standards (including Tenancy, Safety and Quality, and Neighbourhood standards) and the 1985 Housing Act. Essentials: Good general standard of education (minimum to GCSE standard or equivalent, including English and Mathematics). Evidence of continuing professional skills development. Detailed and extensive professional and technical knowledge of allocations and lettings policy and practice within social housing. Detailed knowledge of wider housing management policy, housing law, and best practice relating to neighbourhood and tenancy management. Working knowledge of Microsoft Office and experience using housing applications (Open Housing System, Homefinder Somerset, Home Swapper, etc.). Knowledge of the demographics of housing tenants and sub-regional impacts (e.g., Hinkley Point C) on properties for letting and homelessness. Please note: You should be available to work immediately or at a short notice.You should have right to work in U.K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #OR18560 Read Less

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