Job Title: Field Service Engineer - Entrance Solutions Location: London Salary: Competitive Job Type: Full time, Permanent Boon Edam is a world market leader in commercial, high-end entrance solutions. We have manufacturing facilities in the Netherlands, USA, and China, with a network of international sales offices supporting our customers worldwide. About the Role: Are you a hands on technician who takes pride in delivering high quality service in live environments? We're looking for a Field Service Engineer based in London to support the servicing and maintenance of our entrance systems across customer sites. This is a varied, customer facing role where you'll be a visible ambassador for Boon Edam, working independently and as part of a wider service and installs team to ensure our products are maintained and repaired safely, efficiently, and right first time. This role includes a 5 day working pattern across 7 days, with mandatory weekend working in line with one of the following patterns: Wednesday to Sunday Thursday to Monday Friday to Tuesday Saturday to Wednesday Key Responsibilities: As a Field Service Engineer, you will be responsible for the proactive delivery of service, maintenance, fault repair, and occasional installation works on customer equipment. Your role will include: Carrying out reactive and planned maintenance, repairs and installations on entrance systems Attending customer sites promptly, managing your workload to meet service schedules and call out requirements Communicating clearly with customers, including providing ETAs and end of day updates Ensuring all works are completed safely, efficiently and in compliance with RAMS and site specific requirements Accurately completing job sheets, reports, timesheets and documentation using company systems Maintaining company tools, PPE and vehicle to a high professional standard Building positive working relationships with customers and internal colleagues Sharing technical knowledge and supporting colleagues when required This role requires someone who is organised, professional and comfortable working alone in live customer environments. Flexibility, is required, to support service demands and customer commitments What skills and experience are required to perform this role? Essential: Experience working in a field based service, maintenance or installation role, ideally within a technical or construction related environment. Strong technical and problem solving skills, with the ability to work confidently on customer sites. Working knowledge of Health
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