Job Description
You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.Duties include but not limited to:Commercial:Taking responsibility for the business performance at the location delivering company forecast and yearly targets.To analyse and drive profitable sales whilst constantly improving standards.To organise marketing activities, such as promotional event and discount schemes.People Management:Offer clear directions and briefings to the team.To offer effective feedback on performance through structured reviews.To recruit the best team members for the location.Client Service:To build and maintain a solid and professional relationship with John Lewis.To ensure effective communication and engagement with John Lewis.To regularly monitor customer feedback and produce a suitable action plan based on the results.Health & Safety, Food Safety and ESG:To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.
Qualifications
Minimum of 3 years’ experience within a similar retail roleBarista experience (advantageous)Strong leadership and communication skillsPositive can-do attitudeAbility to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressureHighly developed attention to detail and record keepingPassion for hospitality and delivering a great guest experienceGreat team playerLeads by example and takes initiativeAbility to adapt to challenges and opportunities with a solution-based perspective
Additional Information
Meal on shiftEndless tea and coffee on shiftEnrolment into the WSH pension schemeUp to 33 days annual leave (plus extra day for your birthday off)Enhanced maternity, paternity and family friendly leave with length of serviceAccess to everyday discounts and communication portalEmployee Assistance Programme and qualified Mental Health First AidersCycle to Work schemeOpportunity to develop and further your career in an exciting company
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