Registered Support ManagerSalary: £50,974
Closing Date: Sunday 9th November 2025.At Belong, we live and breathe our values every day - creating vibrant communities where colleagues feel supported, empowered, and inspired. This pivotal role offers a unique opportunity to shape the future of care within our award-winning intergenerational village, championing person-centred excellence and ensuring that every person living in our village community receives the support, lifestyle choices, and care outlined in their Life Plan. With a strong emphasis on leadership, coaching, and values-driven practice, the Registered Support Manager will empower our support and nursing teams to deliver exceptional outcomes for older people, especially those living with dementia.As a senior member of the village management team, you will be instrumental in steering Belong Chester through its next chapter; building on our innovative model that blends expert dementia care with vibrant community living. From our state-of-the-art facilities and canal side location to our pioneering approach to intergenerational experiences, Belong Chester is already setting new standards in wellbeing and inclusion. What you’ll be doing:Key Objectives of the role are to:Provide leadership, management and coaching for support and nursing teams, ensuring they are equipped with the required knowledge, skills and experience to meet customer’s needs.Ensure that all household customers receive the care, support and lifestyle choices that have been identified and agreed within their Life Plan.Ensure that services provided meet with legislative and organisational standards and uphold the Belong values.Be a visible and positive role model for excellent person-centred customer support and practice; working in accordance with Belong standards and values; developing and enabling a culture where people feel supported and valued.Undertake the responsibilities of a Registered Manager with CQC.As a member of the village management team; provide out of hours support and advice and deputise for the General Manager.The key responsibilities of the role are to:Manage and support the service provided to customers within current legislation, Belong policies and procedures and in partnership with families/ representatives and other agencies.Ensure customer needs are identified, agreed, assessed and regularly reviewed through their life plans, involving customers, team members, specialists and nurses where appropriate and ensuring customers have a companion and best interest advocate where required. Lead on the development, implementation and review of services to meet the changing needs and aspirations of customers.Develop and promote good working relationships with colleagues, customers, professionals and visitors.Recruit, coach and support team members; carry out probation and performance reviews to support their development.Ensure rotas are managed effectively to maintain adequate levels of support and skill mix to keep customers safe and meet their needs.Record and evaluate health related risk assessments in partnership with customers, ensuring care and support packages are developed and reviewed with the individual.Ensure that medication systems and practices within the village are monitored and audited and meet Belong policies & procedures and legislation.Ensure that household expenditure is in line with budget by ensuring effective deployment of nursing and support team members and expenditure.Actively encourage customer feedback to evaluate and make recommendations to service provision.Undertake investigations into complaints and incidents as part of the management team.Ensure that records are maintained in accordance with Belong policies and procedures, CQC and the Service Contract Agreement.Ensure that the Customer Journey is always followed.Ensure a clean and safe environment is provided for all customers, staff and visitors dealing with emergencies where appropriate.Participate fully as a member of multi-disciplinary and multi-agency teams in initiating, implementing and evaluating customer Life Plans.Lead on the development of the support teams through assessment, planning and evaluation of practice skills and knowledge against the customer service provision.Provide commissioners and the regulatory bodies with required information in a timely manner as per agreed protocols and legislative requirements.Where safeguarding concerns are raised/ identified ensure the Safeguarding Vulnerable Adults policy is instigated as required.What we’re looking for:Diploma level 5 in Care Leadership & Management (Adult Social Care) or equivalent.Demonstrates qualities to deliver belong vision and values with an excellent customer care focus Excellent communication skills using a range of methods to a variety of people with different needs and abilitiesProven experience of building positive and productive relationships with customers, families, colleagues and health professionals Demonstrates leadership qualities that include critical and innovating thinking and collaborative team working; motivating and developing teams to ensure excellent service is provided Experience of performance management and, coaching and developing teams and individuals to ensure excellent customer serviceAbility to prioritise own and others’ work to operate a proficient and efficient serviceDemonstrates advanced assessment, care planning and evaluation of older people’s needsExcellent understanding of risk management, assessing risk versus the benefits to a customer’s well-being and minimising risksThe ability to influence others to follow a particular action or adhere to a specific policy/procedureProven experience of managing and providing a service, for people with dementia, disability or a long term illness in a health/social care environment Excellent I.T. skills including email and Microsoft Office applications (e.g. Word, Excel and Outlook).Reliable and able to fulfil contract responsibilities; days, evening, weekends, on call rota Ability to undertake moving and handling of people and loads, which may involve using specialist equipmentClean driving licence with access to own vehicle in order to visit potential customers and other Belong villagesWhy Belong?As a leading social care provider we’re proud to be a place where people love to work. From our inclusive culture to our commitment to wellbeing and development, we’re building something special and we’d love you to be part of it.
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