Company Detail

Job Openings

• B

  3rd Line Engineer  

  Bechtle

  - Northampton

  Posted: 16/08/2026

  Apply Now

  3rd Line Service Desk Engineer Northampton As a 3rd Line Engineer, you... Read More

  3rd Line Service Desk Engineer Northampton As a 3rd Line Engineer, you will be responsible for providing 3rd line support to Bechtle customers ensuring that incidents, service requests, and updates are logged and processed quickly. You will work closely as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. Job Role Responsibilities User Support and advice: 20% Provide 3rd line technical support to customers.Provide high standard of customer service, ensuring that incidents, service requests, and updates from customers are logged and processed quickly and the customer is provided with regular progress updates.Escalate incidents to service team leaders as appropriate.Work closely with 1st and 2nd line technical support and field engineers to ensure a high level of communication is maintained.Ensure updates and job sheets are accurate and completed following each incident or service request.Aid the service team for technical design, implementation and support of customer incidents and projects.Create and maintain suitable customer infrastructure / service documentation.Work with problem management team to determine incident root cause analysis and provide appropriate countermeasures from similar issues from re-occurring.Provide occasional on-site support at customer sites to resolve incidents.Take responsibility and exceed company and customer OLA / SLA’sProvide administrative and technical support of managed service operations including involvement of weekend tasks.Create and maintain strong relationships with other business units.Ensure customers and Bechtle equipment/goods are installed to appropriate standards and industry best practice.Undertake any other duties as required by the Server Team Leader or Service Desk Manager, which are deemed necessary to satisfy the needs of Bechtle.Work under own initiatives as part of the Service Team to ensure high quality support to clients.Provide input into the service departments quality goals and objectives.Seek and highlight additional opportunities whilst reviewing customers infrastructures.Suggest improvements for the on-going development of the service department.Personal and Team Development: 55%Act as a role model for delivering results for enthusiasm and enjoyment of your work for teamwork, for coaching and mentoring of colleagues and team members and for professional standards of behaviour.Provide cover or deputise for other analysts in their absence either within the same team or across teams.Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management.Show an outward commitment to actively develop personal knowledge. Develop new documentation and procedures.Train and coach, the member of the Managed Service Operation Centre to ensure that their knowledge grows with the role. Research and Development: 5%Investigate new software and hardware for potentially new and existing clients to ensure that we are at the forefront of technology.Assist with Problem Investigation where necessary.Comply with Bechtle’s standard working practices: 20%Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks.Job RequirementsSelf-motivated with a positive attitudeExcellent communication and organisational skills and a collaborative mindsetMinimum 3 years’ experience in a 3rd line technical support role, supporting a variety of core infrastructure technology and services.Proven experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server.Expert knowledge and experience within the Wintel environmentGood knowledge of Windows desktop operating systemsExpert knowledge and experience with supporting Dell and HP server / blade hardwareGood knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous.Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous. Hold two or more industry recognised and relevant certifications, including but not limited to: AZ-*, MS-*, CCA, VCP, CCNA, CCDA, CSA, CSE, AIS, ASE, JNCIA-*. Additional accreditations would be highly desirable. Relevant operational experience will be taken into consideration if certifications are absent.Proven experience of problem management / root cause analysisAbility to work in a busy helpdesk environment and good knowledge of general helpdesk operations.Excellent written and verbal communication skillsWhat we offerHybrid Working (3 days in/2 days out, after probation which is 3 months)Comeptitive Salary Location – Brackmills, Northampton. Culture – Social events, Supportive, Fun, Hard workingPerks – Incentives (holidays, vouchers, lunches, spot prizes)Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)Subsidised health care/medical benefitsAnnual Leave – 25-30* days plus B. H’s + optional 2 weeks unpaid. *Increases with time spentProgression Plan – training & mentor programme. Role Grading Level 1Desired Certifications: VCP, AZ-104, AZ-305, MS-102Desired Experience: 2+ years within a team leader and/or technical roleLevel 2 Desired Certifications: CCNP-ENT, JNCIS-ENT, VMCE and ITIL v4Desired Experience: 5+ years within a team leader and/or technical role Reports to: Head of Service Desk - Northampton Bechtle is one of Europe’s leading suppliers of IT hardware, software and services. Established in 1983, we utilise our European coverage to provide a common platform for procurement across 14 European countries. We provide comprehensive IT solutions ranging from consultation, procurement and delivery of hardware and software, project planning and implementation, system integration, maintenance, training and even the complete on-site operation of IT systems. Jenny Careless | Human Resources | jenny.careless@bechtle.com | +44 (0) 1249 467935  Read Less

  Apply Now
• B

  Senior Network Support Engineer - Northampton & Newbury  

  Bechtle

  - Northampton

  Posted: 13/08/2026

  Apply Now

  Senior Network Support EngineerAs a Senior Network Support Engineer, y... Read More

  Senior Network Support EngineerAs a Senior Network Support Engineer, you are responsible for providing advanced 3rd line network support, technical escalation, and engineering capability across customer environments within the managed services estate.Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high-impact service requests, ensuring they are resolved to a high technical and operational standard.This role is focused on network stability, technical leadership, and continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery.Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution (60%)Own and resolve complex 3rd line network incidents, problems, and escalations Act as the senior escalation point for 1st and 2nd Line engineersTake full accountability for technical outcomes and permanent resolutionPerform deep troubleshooting and root cause analysisWork with problem management to identify trends and preventative fixesNetwork Support, Engineering & Operational ChangeSupport and optimise network environments across the live managed estateDeliver operational changes as part of ongoing support, including:Configuration updatesSoftware/firmware upgradesPatch managementPerformance tuning and optimisationExecute all change in line with change management and service controlsSupport customer onboarding and transition into BAU supportContribute to lifecycle management (refresh, upgrades, and service evolution)Configure and support LAN, WAN, WLAN, and security technologiesWork across multi-vendor platforms (Cisco, Aruba, Fortinet, Juniper)Minor Engineering & Sub-Threshold Project Work (MS-Owned)Deliver chargeable small-scale engineering work outside standard support scope where: It remains low complexity and low riskIt can be delivered within operational capacityIt does not require formal project governanceExamples include: Small network expansionsMinor hardware installsLimited-scope upgrades or migrationsEscalate larger or structured work to Professional ServicesOperational Delivery, Standards & GovernanceDeliver all work in line with defined operational standards, customer requirements, and industry best practiceEnsure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworksExecute changes in line with formal change management processes, ensuring validation, testing, and controlMaintain fully auditable, structured technical documentationMaintain high-quality ticket updates reflecting full technical detail and resolution activityEnsure consistency, repeatability, and quality across all technical deliveryService Integration & CollaborationWork closely with Service Desk, NOC, Field Engineering, and Project teams to ensure clear ownership boundaries and clean handoffsProvide technical leadership and guidance to 1st and 2nd Line teamsSupport onboarding and transition of customer services into BAU supportParticipate in technical discussions and service reviews where requiredProject teams deliver change; this role ensures it is supportable and embedded into BAU and Small-scale work may be delivered directly under Managed Services controlService Improvement & Commercial AwarenessIdentify recurring issues, risks, and opportunities for optimisation across customer environmentsEnsure appropriate distinction between managed service activity and project/professional services workProvide input into the development, standardisation, and continuous improvement of network servicesSupport the evolution of tools, processes, and service offerings within the managed services functionTechnical CapabilityConfigure and support advanced networking technologies including:Routing and switchingFirewalls and security platformsWireless infrastructure and optimisationNetwork protocols including OSPF, BGP, VLANsMaintain strong expertise across enterprise networking platforms and vendor ecosystemsPersonal & Team Development (30%)Act as a senior technical role model, demonstrating high standards of ownership, quality, and professionalismMentor and coach 1st and 2nd Line engineers to improve capability and service outcomesContribute to knowledge bases, standards, and repeatable technical proceduresSupport cross-team collaboration and capability developmentMaintain and develop technical expertise through certifications and continuous learningResearch & Continuous Improvement (5%)Evaluate emerging networking technologies and vendor solutionsSupport problem investigation, testing, and validation activitiesContribute to service innovation and improvement initiativesStandard Working Practices & Compliance (5%)Operate in line with company policies, customer requirements, and service standardsEnsure all work is compliant with governance, security, and data protection requirementsMaintain high standards of documentation, administrative accuracy, and ticket hygieneParticipate in operational governance, reporting, and service improvement initiativesEnsure compliance with health and safety standardsJob RequirementsStrong expertise in enterprise networking technologies (TCP/IP, routing, switching, DNS, DHCP, firewalls)Proven experience in a 3rd Line or Senior Network Support role within an MSP or NOC environmentAdvanced troubleshooting and root cause analysis capabilityExperience working within structured ITIL-aligned support modelsHigh level of ownership and accountability for service outcomesStrong documentation discipline with a focus on auditability and qualityAbility to operate effectively within a structured, process-driven environmentBe part of a team handling an on-call rota.Clear, structured, and confident technical communicationExperience4+ years’ experience in network support or network engineeringExperience within a Managed Services or Network Operations Centre environmentHands-on experience with enterprise networking vendors (Cisco, Aruba, Fortinet, Juniper, etc.)Experience supporting complex, multi-site or multi-client environmentsCertifications (Required)Aruba ACP-S, ACP-CAFortinet NSE4+Certifications (Desirable)Juniper JNCIP – MistAI or aboveJuniper JNCIA-SEC or aboveJuniper JNCIA-Junos or aboveCisco CCNA / CCNPAruba ACX / ACP-NS / ClearPass ProfessionalCisco Meraki Solutions SpecialistPalo Alto Network Security ProfessionalOther relevant networking certificationsWhat we offerHybrid Working (3 days in/2 days out, after probation which is 3 months)Competitive SalaryLocation – Newbury/Northampton. Culture – Social events, Supportive, Fun, Hard workingPerks – Incentives (holidays, vouchers, lunches, spot prizes)Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)Subsidised health care/medical benefitsAnnual Leave – 25-30* days plus B. H’s + optional 2 weeks unpaid. *Increases with time spentProgression Plan – training & mentor programme. Reporting LineReports to: NOC Operations ManagerFunction: Network Operations Centre / Managed ServicesScope: Network Engineering (Technical Escalation, Customer Onboarding and Service Improvement)Bechtle is one of Europe’s leading suppliers of IT hardware, software and services. Established in 1983, we utilise our European coverage to provide a common platform for procurement across 14 European countries. We provide comprehensive IT solutions ranging from consultation, procurement and delivery of hardware and software, project planning and implementation, system integration, maintenance, training and even the complete on-site operation of IT systems. Jenny Careless | Human Resources | jenny.careless@bechtle.com | +44 (0) 1249 467935  Read Less

  Apply Now
• B

  Modern Workplace - MPS Support  

  Bechtle

  - Northampton

  Posted: 13/08/2026

  Apply Now

  Modern Workplace – MPS Support                                       A... Read More

  Modern Workplace – MPS Support                                       An exciting opportunity for a detail-driven individual to support the growth and delivery of our Managed Print Services business. Working within the Modern Workplace team, you’ll help ensure MPS opportunities, customer records, vendor updates and internal processes are managed accurately from initial requests through implementation support and ongoing administration.You will work closely with the MPS team, Account Managers, vendors and service partners to support smooth customer experience. The role plays an important part in improving consistency, visibility and governance across MPS activity, helping Bechtle maintain accurate information, reliable processes and clear communication for customers and internal stakeholders.Role Description:This MPS Support role has been developed to provide day-to-day operational, administrative and coordination support across Managed Print Services. You’ll support the team with customer information, pricing inputs, vendor communications, onboarding activity, billing accuracy and process documentation. You’ll also help maintain consistent internal updates, ensuring the right information is captured, shared and followed through in line with agreed processes.Job Role Responsibilities:Support the MPS team with day-to-day administration, coordination and customer information management.Assist Account Managers and MPS colleagues with customer requests, opportunity updates and internal follow-up activity.Maintain accurate customer, asset and contract information to support clear governance and handover.Coordinate with vendors and service partners to obtain updates, order status and supporting documentation.Support onboarding and implementation activity by helping capture the information required for smooth customer experience.Assist with billing, asset and service information checks to help maintain accuracy across customer records.First line support (DBD) for solutions where tickets are raised with BechtleManaging active MPS agreements (escalations, Quarterly Business Reviews etc)Triage and assist with escalations relating to solutionsMaintain agreed trackers, documentation and internal records so activity is visible, current and easy to evidence.Support the use of agreed processes and formal communication channels for customers, sales and delivery updates.Help identify process gaps or recurring issues and support improvements that make MPS activity more consistent and scalable.Liaise with internal teams to ensure customer, sales and delivery information is captured and shared appropriately.Support knowledge sharing across internal teams by keeping key MPS information, templates and process notes up to date.Contribute to wider MPS and Modern Workplace initiatives where administrative or coordination support is required.Travel to customers or Bechtle sites as required.Job Requirements:Experience in an administrative, coordination, sales support or customer support role, ideally within a technology or managed services environment.Strong attention to detail with the ability to maintain accurate customer, commercial and process information.Good communication and organisational skills, with confidence liaising across internal teams, vendors and service partners.Able to manage multiple tasks, follow agreed processes and prioritise activity in a busy team environment.Experience or interest in Managed Print Services, document solutions, customer service or workplace technology is desirable.What we offerHybrid Working (3 days in/2 days out) after successful probation period which is 3 monthsCompetitive SalaryCulture – Social events, Supportive, Fun, Hard working.Perks – Incentives (holidays, vouchers, lunches, spot prizes).Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)Subsidised health care/medical benefitsAnnual Leave – 25-30* days plus B. H’s + optional 2 weeks unpaid. *Increases with time spentProgression Plan – training & mentor programme.Location: Manchester, Chippenham, Northampton & London – based on closest officeExperienceExperience working in customer-facing, sales support, administration or coordination role.Desire for continued professional development and confidence building within Managed Print Services.Desire to expand learning across Managed Print Services, print management software, document workflow and Modern Workplace services.Reportsto:Head of MPSBechtle is one of Europe’s leading suppliers of IT hardware, software and services. Established in 1983, we utilise our European coverage to provide a common platform for procurement across 14 European countries. We provide comprehensive IT solutions ranging from consultation, procurement and delivery of hardware and software, project planning and implementation, system integration, maintenance, training and even the complete on-site operation of IT systems. Jenny Careless | Human Resources | jenny.careless@bechtle.com | +44 (0) 1249 467935  Read Less

  Apply Now

Load more jobs