Company Description Title: Assistant Manager - Client Hospitality Dining Location: Central London Salary: £35k Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 weeks' enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Assistant Manager - Client Hospitality Dining who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are an Assistant Manager - Client Hospitality Dining who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you! Job Description You will be responsible for overseeing and deputy managing all aspects of client dining experiences to enhance business relationships and promote all services. This role involves strategic planning, execution of high-quality dining events, and ensuring exceptional client satisfaction. The ideal candidate will possess strong organisational, communication, and interpersonal skills, along with a keen eye for detail and a passion for hospitality. Event Planning and Coordination: Plan, organise, and execute client dining events, including lunches, dinners, and special occasions.Collaborate with internal teams to identify key clients and opportunities for dining events. Client Engagement: Develop and maintain strong relationships with clients through regular dining a personalized experience by understanding client preferences and dietary as the primary point of contact for clients during dining events. Logistics and Operations: Coordinate with vendors, caterers, and restaurant staff to ensure seamless service budgets and ensure cost-effective solutions without compromising quality.Oversee day to day setup, execution, and teardown to ensure a smooth and professional experience. Quality Control: Ensure the highest standards of service and hospitality are maintained at all client dining events.Conduct post-event evaluations to gather client feedback and identify areas for improvement.Implement best practices to continuously enhance the client dining experience. Team Leadership: Deputy manager and mentor a team of event coordinators and support staff.Provide training and development opportunities to enhance team skills and a collaborative and positive work environment. Reporting and Analysis: Track and report on key performance indicators (KPIs) related to client dining activities.Analyse event data to measure success and inform future planning.Prepare regular reports for senior management on client engagement and satisfaction. Qualifications Previous experience commensurate with role Have a contagious passion for food and customer service You draw satisfaction from managing, training, and supporting a team Understanding of delegation and influencing skills Excellent organisational abilities; high attention to detail Concise and effective verbal and written communication Ability to adapt to challenges and opportunities with a solution-oriented perspective Works according to the BaxterStorey core values Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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