About us BATA was established as a farmers' cooperative in 1894 at Brandsby, North Yorkshire, 10 miles north of York. Today we are still an agricultural supply cooperative with 4,000 share members. We offer a wide range of products, including bulk and bagged animal feeds, pet foods, heating oil, LPG, timber, fencing, horse rugs, seeds or fertiliser, to name just a few. About the role The Fuel Co-Ordinator role is to handle incoming customer queries and provide price quotes on a range of fuels and fuel products over the phone to domestic and commercial clients. You will process orders, co-ordinate deliveries and manage customer accounts, building strong customer relationships and trust in a highly dynamic environment. Days of work of the Fuel Co-ordinator role: Tuesday - Saturday Hours of work of the Fuel Co-ordintor role: 37.5 hours per week between 8.30am and 5pm with 1 hour unpaid lunch break Key Responsibilities of the Fuel Co-Ordinator role Answering Inquiries: Address incoming calls promptly, answering questions regarding fuel types, availability and current market pricing Selling fuel products: Negotiating fuel prices and closing sales over the phone. Processing Orders: Accurately record customer order details, delivery instructions and payment details into the company system. Logistics Co-ordination: Liaise with transport to ensure that customers receive timely deliveries in line with their needs. Managing Accounts: Update customer account details, record transaction notes and manage a sales pipeline. Reporting Information: To, and liaising with, external bodies including HMRC and HSE. Customer Retention: Make outbound calls to existing and new customers tracking account performance and identifying new opportunities to chasing outstanding payments. Customer Focus: Understand their needs and offer tailored solutions to build trust and satisfaction. Problem Resolution: To take ownership of customer issues and follow things through until a resolution is found. Market Awareness: Stay informed about fluctuating fuel prices and industry trends to give accurate quotes and advice. Benefits Free onsite parking Employee discount Cycle to work scheme Company pension Company events Performance related annual bonus If you think you have the skills and experience we are looking for as a Fuel Co-ordinator, we would love to hear from you! JBRP1_UKTJ
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