1st/2nd Line Support Analyst
Location: Head
Office, Moreton-in-Marsh (with travel to spa and hotel properties)
Contract:
Full-Time | £32,000 – £35,000
Who We are …
We are a collection of award-winning spa and hotel destinations. Here
at Barons Eden our aim is to treat our guests as a friend of the family and to
create positive memorable experiences during their stay or visit to our Hotel
and Spas.
We share a passion for entertaining, socialising, great food and
standout experiences. Our close-knit team champion individuality, flare and
operational excellence, treating each guest like a friend of the family,
providing an experience that brings customers back time and time and again. Our
purpose is to hire people with passion and positivity. We train you for skill,
nurture you to grow and achieve your goals…
Barons Eden is a collection of luxury spa and hotel destinations,
including:
Hoar
Cross Hall – Spa and
Hotel (Staffordshire)
Eden
Hall – Day Spa
(Nottinghamshire)
Ardencote – Spa and Hotel (Warwickshire)
Our business spans leisure, corporate, and membership revenue streams.
We’re passionate about delivering exceptional guest experiences and are now
seeking an enthusiastic IT Support Technician to join our growing team.
The Role
Based at our Moreton-in-Marsh Head
Office, you’ll provide 1st and 2nd line IT support across multiple large
sites. As a key point of contact for our friendly colleagues, you’ll ensure
smooth day-to-day operations and resolve IT issues efficiently. Travel to our
hotel and spa properties will be required, so flexibility is essential.
Key Responsibilities
Provide desktop and end user support (hardware and
software) across multiple sites, both deskside and remotely
Troubleshoot Windows 11 and M365 applications
Create new and manage existing users in Microsoft
Azure
Assist with network patching and desk moves
Log, manage, and resolve support tickets via our
ITSM helpdesk system
Support implementation of new hardware and software
Collaborate with our close-knit IT team on projects
and escalations
Maintain hotel bedroom technology (Wi-Fi, TVs,
in-room systems)
Support SIP/VoIP phone systems
Provide first-line support for our property
management systems (PMS) and other hospitality and business applications
About You
We’re looking for someone who is:
Enthusiastic, approachable, and eager to learn
Passionate about IT and problem-solving
Proactive and adaptable with a “can-do” attitude,
and motivated to working alone/remotely
Essential Skills &
Requirements
Based at our Head Office in Moreton-in-Marsh, with
the ability to provide effective IT support across multiple sites
Have at least 2 years previous experience in an IT
support role
Have the ability to communicate effectively and
resolve technical issues in a user-focused environment
Have experience with desktop hardware/software
support
Have familiarity with Windows 11, M365, and
networking
Hold a UK Driving Licence and access to own car
(travel required)
Hold the relevant Right to Work in the UK, not
requiring future sponsorship
Desirable (but not essential)
Microsoft 365 Admin experience
SharePoint knowledge
Active Directory user management
Helpdesk software familiarity (Zoho and ZenDesk)
Remote Desktop Services experience
Experience supporting hospitality systems
Additional Information
Working 40 hours per weekWorking Monday to Friday with on call support on
a rota basis
Benefits
Competitive salary
Complimentary Spa Day on work anniversaries
Coffee, tea and snacks from our kitchen
Access to the Employee Assistance Program
30% discount on overnight stays and spa days
Discounts on food, drink and retail across our
venues
Pension scheme
Free Parking
Refer-a-Friend scheme
Excellent Induction and training programme
Perkbox Online benefits and discounts
A fun, supportive and inclusive work environment
with loads of development opportunities
People say you can’t choose your family, well we choose you to be part
of ours!
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