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Barclays UK
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  • Digital Optimisation Manager - FTC  

    - London
    Join us as a Digital Optimisation Manager and take ownership of all di... Read More
    Join us as a Digital Optimisation Manager and take ownership of all digital optimisation initiatives across Barclaycard Payments' website. This is a hands-on role where you will lead and execute data-driven testing and personalisation strategies, ensuring measurable improvements in customer journeys and conversion rates. Your hands-on expertise in Adobe Target will be central to success. You will design, implement, and analyse tests using Adobe Target and related tools, driving performance through continuous optimisation. In addition, you will coordinate an AEM team based in India, ensuring alignment and seamless delivery across regions. You will also oversee sprint planning and collaborate with stakeholders to deliver initiatives aligned with business objectives.

    Key Responsibilities:
    Hands-on delivery of digital optimisation and personalisation.
    Lead and manage end-to-end testing projects: ideation, setup, execution, and analysis.
    Drive data-led decision-making to improve conversion and customer experience.
    Manage team sprints and Jira boards, ensuring timely delivery of priorities.
    Collaborate with stakeholders across regions.

    Essential Skills:
    Adobe Analytics: Strong analytical capability to run reports, interpret data and derive actionable insights.
    AEM (Adobe Experience Manager): Working knowledge of content management tools.
    Technical awareness: Solid understanding of digital technology and optimisation tools.
    Commercial acumen: Ability to link performance levers to business outcomes.
    Organisational skills: Proven ability to manage sprint plans, Jira boards, and multiple priorities effectively.
    Stakeholder management: Experience in managing diverse stakeholders and delivering high-quality service.

    Desirable Skills:
    Strategic thinking: Ability to identify high-impact testing opportunities for maximum ROI.
    Innovation: Creative approach to ideating and implementing testing strategies.

    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

    This role is based in London or Northampton.

    Please note this role is a 12 month secondment

    Purpose of the role

    To develop, implement, and manage digital marketing platform and channels, including the management of the website, social media channels and marketing technology platforms

    Accountabilities
    Development and implementation of digital marketing strategies that aligns with the banks business objectives and are informed by market research, customer needs and competitive landscape.Collaboration with cross-functional teams, including product marketing, communications, and IT, to ensure alignment of digital marketing efforts with overall business objectives.Development of compelling and targeted content for various marketing channels, optimising of online content for search engines to improve organic search visibility and managing paid search campaigns for driving targeted traffic and conversion goals, as required.Analysis of data to make informed decisions and optimize marketing strategies, use of data analytics tools to measure and report on the performance of marketing campaigns.Management of marketing technology platforms, where applicable.Management and updating of digital marketing platform and channels such as website and social media channels, as needed.Development of compelling and targeted content for various marketing channels, inclusive of partner channels and assets, where applicable.
    Assistant Vice President Expectations
    To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomesIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Senior Agent Account Maintenance  

    Join us as an Senior Agent Account Maintenance maintaining our account... Read More
    Join us as an Senior Agent Account Maintenance maintaining our accounts and be responsible for client information, ensuring compliance, and attention to detail while processing payments. In this Account Maintenance administrative role, you will handle payments from internal and external clients, enter payment details into our system, and print cheques, all while managing risk and maintaining high standards. We are looking for detail-oriented colleagues with proven experience in data entry or a branch-based background.

    To be successful as an Senior Agent Account Maintenance, you should have:

    • Accuracy with strong attention to detail

    • Reliability in completing tasks on time and maintaining quality

    • Flexibility to adapt to changing priorities and meet tight deadlines

    • Willingness to work on site a minimum of 4 days per week

    Other highly valued skills may include:

    • Strong communication skills
    • Data entry experience

    You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

    We are happy to consider those who can work from our Manchester site.

    Purpose of the role

    To address customer questions, concerns or requests while maintaining customer service expectations.

    Accountabilities
    Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.Management and maintenance of customer records and documentation to ensure accuracy.Participation in training and development initiatives to improve customer skills, knowledge, and services.Identification of industry trends and developments related to customer service to implement best practice in customer care.Execution of escalation requests to the relevant team or senior management as required in a timely manner.Execution of customer service activities through various communication channels including chat, email, and phone.
    Analyst Expectations
    To meet the needs of stakeholders/ customers through specialist advice and supportPerform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.Likely to have responsibility for specific processes within a teamThey may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.Check work of colleagues within team to meet internal and stakeholder requirements.Provide specialist advice and support pertaining to own work area.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.Make judgements based on practise and previous experience.Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.Build relationships with stakeholders/ customers to identify and address their needs.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Data Analytics Developer  

    - Glasgow
    Join us as a Data Analytics Developer at Barclays where you will addre... Read More
    Join us as a Data Analytics Developer at Barclays where you will address operational concerns of our active users through investigation, implementation, testing and documentation processes.

    To be successful as a Data Analytics Developer, you should have experience with:

    - Strong technical skills including, Python, Tableau, SQL.

    - Very good communication skills and stakeholder management.

    - Teamworking skills and being used to work across geographies.

    - Flexibility due to stakeholders being located across the globe.

    Wholesale Onboarding experience is desirable but not essential.

    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

    This role is based in Glasgow.

    Purpose of the role

    To implement data quality process and procedures, ensuring that data is reliable and trustworthy, then extract actionable insights from it to help the organisation improve its operation, and optimise resources.

    Accountabilities
    Investigation and analysis of data issues related to quality, lineage, controls, and authoritative source identification.Execution of data cleansing and transformation tasks to prepare data for analysis.Designing and building data pipelines to automate data movement and processing.Development and application of advanced analytical techniques, including machine learning and AI, to solve complex business problems.Documentation of data quality findings and recommendations for improvement.
    Assistant Vice President Expectations
    Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Business Analyst  

    - Northampton
    Join us at Barclays as a Business Analyst, where you'll identify busin... Read More
    Join us at Barclays as a Business Analyst, where you'll identify business requirements and deliver solutions that support our strategic goals. This role is essential in strengthening our digital servicing capabilities and ensuring secure, compliant, and customer-focused solutions.

    To be successful as a Business Analyst, you should have experience with:

    Strong Stakeholder Management skillsTechnical mindset, with experience of projects spanning across multiple platformsCritical thinking, solution driven and attention to detail
    Some other highly valued skills may include:

    Excellent verbal and written communication skillsSalesforce background and knowledgeExperience with API requirements and customer facing systems
    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

    This role is based in Northampton.

    Purpose of the role

    To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities.

    Accountabilities
    Identification and analysis of business problems and client requirements that require change within the organisation.Development of business requirements that will address business problems and opportunities.Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.Support the creation of business cases that justify investment in proposed solutions.Conduct feasibility studies to determine the viability of proposed solutions.Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.
    Assistant Vice President Expectations
    To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomesIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Cyber Analyst  

    - Knutsford
    Join us as a Cyber Analyst, to help strengthen our organization's cybe... Read More
    Join us as a Cyber Analyst, to help strengthen our organization's cyber resilience and safeguard critical business operations. This role sits within our Cyber Security team, which is responsible for overseeing cyber risks, responding to incidents, and ensuring our risk posture remains robust. You will play a key part in coordinating cyber security incidents, assessing and improving risk posture, and supporting the business in maintaining continuity and compliance.

    To be successful as a Cyber Analyst, you should have experience with:

    Driving cyber risk effectively across diverse environments.Coordinating cyber security incident responses with precision and clarity.Assessing and improving the organization's overall cyber risk posture.Building trusted relationships and influencing stakeholders to ensure alignment and accountability across teams.

    Some other highly valued skills may include:

    Validating and enhancing business continuity plans.Preparing and delivering audit requirements.Tracking and resolving cyber security issues related to third-party suppliers.

    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

    This role will be based in Knutsford.

    Purpose of the role

    To provide a primary liaison service between the business, technology, and security functions. In order to ensure the confidentiality, integrity and availability of information, and support the mitigation of security risk.

    Accountabilities
    Collaboration with stakeholders to understand their security requirements in business processes and IT projects, to enhance overall risk management.Execution of risk assessments to identify and prioritise potential cybersecurity threats that could impact the banks operations and data and guide the implementation of mitigation strategies and communicate findings to relevant findings to relevant senior stakeholders.Collaboration with business units to develop and implement security policies and procedures for the banks operations aligned to the risk management framework.Management of the implementation, testing and monitoring of security controls across the banks IT systems to ensure the effectiveness of controls and mitigation of risk.Execution of training content and sessions to educate employees, enhance cybersecurity awareness and provide guidance on safe online practices.Management of complex cybersecurity incidents by collaborating with IT teams and response experts to effectively resolve cases through analysis, expertise support and project supervision.Identification of emerging cybersecurity trends, threats, and new technologies to address potential risks by advocating the adoption of new security solutions.
    Vice President Expectations
    To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Financial Crime Enhanced Due Diligence Manager  

    - London
    Join us as a Financial Crime Enhanced Due Diligence Manager. IB Financ... Read More
    Join us as a Financial Crime Enhanced Due Diligence Manager. IB Financial Crime Advisory function, based in the UK, to report directly to the Head of Client Risk, who will support the front office business with a deep expertise in managing Enhanced Due Diligence (EDD) reviews for high risk customer types, including Politically Exposed Persons (PEPs) and other High Risk Customer Types. The successful candidate will also support the Head of Client Risk in providing detailed advice and guidance on complex High risk reviews to the IB Financial Crime Advisory function and stakeholders in TC01, 2LoD and Coverage in respect of anti-money laundering, sanctions, and anti-bribery and corruption.

    This is not an entry-level role and requires demonstrable existing SME knowledge and demonstrable experience. The skills we find make for great VPs in our team are the ability to make effective connections with colleagues in challenging circumstances, the ability to take in a lot of information in a short space of time, understand the relevant risks and explain those clearly to non-expert audiences under pressure, and explore nuanced and robust mitigation options, where possible, aligning with the Bank's regulatory obligations and risk appetite.

    Essential Skills:
    Advanced degree level education and strong academic track record.
    Strong written and oral communication skills particularly as relates matters of financial crime risk and how they apply to business and client matters.
    Skilful coordination in working across a wide range of stakeholders both within and beyond the function.
    Demonstrable knowledge and experience in analysing the political and/or business context in a global region of relevance to the IB High risk PEP population.
    Previous experience using open-source research tools such as Factiva, Lexis Nexis, Orbis or World-check.
    In-depth knowledge of AML, CTF, ABC, Sanctions risks
    Ability to work using own initiative to determine an appropriate investigative approach to complex cases and come to conclusions and make recommendations to senior stakeholders
    Excellent report writing and presentation skills

    Desirable skills
    Proficient in at least one additional language to English.
    Interest in geopolitical events and experience in analysing risks in the context of financial flows.
    Ability to deal with high levels of ambiguity and simplify outputs and recommendations.
    Relevant advanced AML/CTF or ABC qualifications i.e. ICA AML Diploma
    Knowledge of UK Financial Crime regulatory environment.

    This role is based in London

    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

    Purpose of the role

    To provide data-led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in a compliance with Barclays legal, regulatory and ethical responsibilities.

    Accountabilities
    Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems to.Identification and investigation of potential market abuse, including but not limited to, Insider Dealing, Unlawful Disclosure, Market Manipulation or Anti-Competitive Conduct.Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences.Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank's internal policies are aligned with international standards, including jurisdictional requirements.Collaboration with 1LOD, other relevant Compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management.Identification, investigation and oversight of potential money laundering, terrorist financing or other financial crime.
    Vice President Expectations
    To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Mortgage Advisor F2F  

    - Ipswich
    Join us as a Mortgage Advisor in our full time branch based team, wher... Read More
    Join us as a Mortgage Advisor in our full time branch based team, where you will be in a customer facing role working closely with colleagues and key stakeholders to deliver expert mortgage advice and outstanding service. You will manage a blend of customer appointments - around 3 per day or 15 per week focusing on a range of needs including new lending, buy-to-let and Mortgage and protection enquiries. These appointments which are mostly face to face but can also be over the phone, are based on a mix of customer demand and you own outreach efforts, where you will share your knowledge and build trusted relationships. You will also be expected to provide coaching and development of your stakeholders and be looking for further mortgage business opportunities. You will be required to work between the hours of 7am-11pm Monday - Sunday.

    To be successful as a Mortgage Advisor, you should have experience with

    Proven ability to manage time effectively and prioritise tasks with ease.
    Exceptional attention to detail, ensuring accuracy and quality.
    Proven customer service experience both telephony and face to face.
    Ability to build and retain relationships with stakeholders.
    Ability to effectively manage change and able to adjust to the evolving demands of the role.

    Some other highly valued skills may include

    Industry knowledge of mortgages.
    Experience as CME (Consumer Mortgage Expert).
    CeMAP Qualification.

    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

    For this role, you will be required to work and travel between the branches including working in Ipswich Branch for 3 days and Bury St Edmonds Branch for 2 days per week.

    This role is deemed as a Certified role under the PRA & UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

    Purpose of the role

    To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service.

    Accountabilities
    Provision of SME expertise on specific products, including mortgages and life assurance and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance.Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from performance and objectives MI and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings.Response to customer inquiries, resolution of customer dissatisfaction, and provision of advice on product usage.Presentation of the advantages and features of the product to potential customers,building trust and encouraging adoption.Assistance with the development and execution of marketing materials for the product,such as brochures,presentations,and online content.Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders.Participation in events,conferences,and other networking opportunities to showcase the product and generate interest.
    Analyst Expectations
    To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.Requires in-depth technical knowledge and experience in their assigned area of expertiseThorough understanding of the underlying principles and concepts within the area of expertiseThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a team's operational processing and activities.Escalate breaches of policies / procedure appropriately.Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.Advise and influence decision making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex / sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Lead Cyber Operations Analyst-UEBA  

    - Knutsford
    Join us as a Lead Cyber Operations Analyst-UEBA, where you'll play a v... Read More
    Join us as a Lead Cyber Operations Analyst-UEBA, where you'll play a vital role as part of our Cyber Security Operations Centre. You will monitor the performance of operational controls, implement and manage security controls and consider lessons learnt, in-order to protect the bank from potential cyber-attacks and respond to threats.

    To be successful as Lead Cyber Operations Analyst-UEBA, you should have experience with or the skillset to:
    Deep proficiency in User and Entity Behaviour Analytics (UEBA) platforms, including advanced configuration, tuning and optimisation of behavioural models, anomaly detection algorithms and machine learning techniques for identifying insider threats.Comprehensive technical knowledge of SIEM, SOAR and XDR and their integration with UEBA solutions for Cyber Security Operations.Build, mentor and motivate high-performing teams while managing conflict resolution and fostering a culture of continuous improvement, balancing daily operational with long term strategic initiatives.
    Some other highly valued skills may include:
    Understanding of machine learning algorithms, statistical modelling and data science techniques used in behavioural analytics, including supervised and unsupervised learning methods for anomaly detection and risk scoring.Knowledge of enterprise security architecture, cloud security platforms, identify and access management and how UEBA integrates with hybrid and muti-cloud environments.Proficiency in scripting languages and automation frameworks to develop custom detection rules, orchestrate response workflows and enhance UEBA capabilities through API integration and custom analytics.

    You may be assessed on the key critical skills relevant for success in this role, such as risk awareness and governance, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

    This role will be based at Radbroke Hall in Knutsford

    Purpose of the role

    To monitor the performance of operational controls, implement and manage security controls and consider lessons learnt in order to protect the bank from potential cyber-attacks and respond to threats.

    Accountabilities
    Management of security monitoring systems, including intrusive prevention and detection systems, to alert, detect and block potential cyber security incidents, and provide a prompt response to restore normal operations with minimised system damage.Identification of emerging cyber security threats, attack techniques and technologies to detect/prevent incidents, and collaborate with networks and conferences to gain industry knowledge and expertise.Management and analysis of security information and event management systems to collect, correlate and analyse security logs, events and alerts/potential threats.Triage of data loss prevention alerts to identify and prevent sensitive data for being exfiltrated from the banks network.Management of cyber security incidents including remediation & driving to closure.
    Vice President Expectations
    To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Customer Care Leader - Nights  

    - Northampton
    Join Barclays as a Customer Care Leader - Nights, where you'll lead up... Read More
    Join Barclays as a Customer Care Leader - Nights, where you'll lead up to 16 BA4 Fraud Experts in a call-centre environment, developing a highly engaged team and pioneering an omni-channel experience to deliver consistently excellent customer outcomes. Your team will support customers who have been victims of scams and fraud, and you will be responsible for their day-to-day performance while working closely with the Team Leader in Sunderland.

    To be successful as a Customer Care Leader - Nights, you'll need:
    Proven Leadership Experience
    Strong understanding of service delivery, workflow management, and operational controls
    Good understanding of risk and control frameworks
    A proactive, self-starting attitude
    Strong influencing and communication skills

    Other highly valued skills include:
    Strong communication and collaboration skills
    Good understanding of fraud

    You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

    Shift pattern: 8PM to 7AM (working one day onsite per month)

    We are happy to consider those who can work from our Northampton site.

    Purpose of the role

    To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team's capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance.

    Accountabilities
    Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers.Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required.Day to day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area.Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact.Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations.Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays.
    Assistant Vice President Expectations
    To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomesIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Legal Technologist Lawyer  

    As a Legal Technologist you will work as part of the Legal Technology... Read More
    As a Legal Technologist you will work as part of the Legal Technology Team to drive the adoption of our Legal Technology and productivity tools, spearheading the use of best practice tools and Gen AI to support our colleagues and better serve our clients. Specifically, working with Legal service teams to develop playbooks, workflow solutions, and automation opportunities, turning legal processes into scalable, data‑driven workflows and products. With the adoption of Gen AI & other Future State Legal Technology solutions, Legal Technologists are critical to work directly with service teams.

    Accountabilities:
    Identify, implement & manage legal technology tools (e.g., document management, e-discovery, matter management, contract lifecycle systems) to improve efficiency, accuracy, and client service.Partner Legal service teams, Functions Technology and central technology/CIO teams, and business stakeholders to define requirements, scope solutions, and ensure tools meet end user needs and identify requirements needed to increase adoption and engagement of Legal Tech tools.Design and deliver training sessions and materials to support lawyers across the business on how to use Legal Tech products effectively and efficiently.Build and maintain a Legal Technology horizon/market scanning capability through Tech Champions and external partners to ensure that our Legal Tech Strategy remains relevant and able to leverage emerging opportunities.Lead on GenAI delivery and continuous Improvement (developing use-cases, prompts, training, agent development) & Workflow automation (through GenAI)Work with Legal Data team to design & manage systems that improve access to legal data, precedents, and knowledge repositories.Collate and analyze value metrics to articulate and quantify the value obtained through the adoption of the tools.Partner with process transformation colleagues to optimise legal workflows through leveraging technology and automation.
    Essential Skills & Experience:
    Experience as a practicing lawyer with extensive experience of using Legal Tech tools on matters would be preferable. Alternatively, product management experience with Legal Tech tools at a law firm.Good organizational and prioritization skills to manage mixed role and workload.Ability to manage multiple projects and priorities in a fast-paced environmentGood meeting facilitation & stakeholder management.Communications skills are essential.Experience in a legal operations, legal technology, or innovation role within a law firm or in-house legal teamFamiliarity with legal tech platforms and the Legal Tech market.
    Desirable Skills & Experience:
    Experience in deploying GenAI solutions (e.g. workflows, playbooks etc)Experience with low-code/no-code platforms and automation tools is highly desirable.Demonstrable experience in building effective solutions including leveraging AI tools & other productivity solutions such as M365 & Power Apps.
    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

    This is a full time permanent position based either London, Manchester, Birmingham or Northampton.

    Purpose of the role

    To support the organisation, achieve its strategic objectives by ensuring the business is ready to receive the agreed change (address business problems and opportunities), ensuring that change initiatives are successfully assessed and implemented to enable them to be embedded in the organisation.

    Accountabilities
    Identification and analysis of business impact and opportunities that require change within the organisation.Development of business readiness strategies that will help to ensure the successful implementation of change initiatives.Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about change initiatives and that their needs and expectations are being met.Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing and functional partners are prepared for a smooth transition of technology delivery into BAU (including Target Operating Model, Training, Communications, Service Agreements.).Management of resistance to change, ensuring that stakeholders are engaged and that their concerns are addressed.Review of business readiness plans and status reports in conjunction with change delivery managers to ensure business readiness activities completed on time including newly identified risks, issues and dependencies.Collaboration with project teams to ensure that change initiatives are aligned with project objectives and that change management activities are integrated into project plans.Provision of guidance and support to business stakeholders, ensuring that they have the necessary skills and knowledge to implement change initiatives successfully.
    Vice President Expectations
    To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less

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