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Barclays UK
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  • Client Service Executive  

    - Glasgow
    Join us at Barclays and step into the role of a Client Service Executi... Read More
    Join us at Barclays and step into the role of a Client Service Executive. In this role, you will provide first-class customer service by supporting our clients in their day-to-day banking and by helping them through various communication channels.

    To be successful within the role of a Client Service Executive you should have:
    Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have.Strong communication.Proficiency in customer service.Strong working knowledge of Microsoft tools and their use.
    Some other highly valued skills may include:
    Ability to constructively challenge and be challenged in the team.Be vocal about your findings and opinions and work towards change within the team to improve the process for all involved.Strong communication skills, with the ability to take on board new information and adapt to that new situation.
    You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.

    This role is based in Glasgow.

    Purpose of the role

    To address customer questions, concerns or requests while maintaining customer service expectations.

    Accountabilities
    Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.Management and maintenance of customer records and documentation to ensure accuracy.Participation in training and development initiatives to improve customer skills, knowledge, and services.Identification of industry trends and developments related to customer service to implement best practice in customer care.Execution of escalation requests to the relevant team or senior management as required in a timely manner.Execution of customer service activities through various communication channels including chat, email, and phone.
    Analyst Expectations
    To meet the needs of stakeholders/ customers through specialist advice and supportPerform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.Likely to have responsibility for specific processes within a teamThey may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.Check work of colleagues within team to meet internal and stakeholder requirements.Provide specialist advice and support pertaining to own work area.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.Make judgements based on practise and previous experience.Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.Build relationships with stakeholders/ customers to identify and address their needs.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Private Banker - Israeli Coverage  

    - London
    Join us as a Private Banker within our growing Private Banking team ba... Read More
    Join us as a Private Banker within our growing Private Banking team based in London. In this role you will be managing and handling the needs of private individuals and families in Israel.

    The Private Banking team offers bespoke banking and investment solutions to high-net-worth clients.Barclays Private Bankers act as trusted advisors to clients providing bespoke banking services, lending and wealth structuring, in addition to a world class range of investment solutions and products across all asset classes.

    Private Bankers are expected to identify, initiate, build and maintain effective introductory relationships with key internal and external stakeholders in order to ensure effective opportunity streams for new clients, assets and revenues. In order to achieve this, you must be proactive in identifying and developing opportunity and must be accomplished in influencing others to create and grow effective partnerships across the organisation, and externally, to drive performance.

    What you will be doing:
    Manage and grow a portfolio of HNW clients, understanding their financial goals and risk appetiteAct as the primary point of contact for clients, providing exceptional service and financial adviceConduct regular reviews of clients' investment and financial portfoliosProactively business developing new clients and opportunitiesBecome a key person and subject matter expert within the team for banking products, credit advice, investment knowledge and more complex client queriesDeliver high quality bespoke advice, maximising value for our clients and negotiating the best commercial outcomeIdentify and onboard new clients through networking, referrals, and strategic partnershipsDevelop and execute tailored strategies to attract and retain wealthy clients in the regionAttend client events, wealth management forums, and other high-profile gatherings in LondonAdvise on portfolio management, estate planning, succession, and offshore structuring where relevantKeep clients informed on market trends, economic updates, and investment opportunities
    Essential Skills/Basic Qualifications:
    Previous experience working as a Private Banker with a client base with investable assets of a minimum of £5m within the Israeli marketExceptional client servicing and relationship management skills with High-Net-worth Clients and demonstrable experience in building and managing this client basePrevious experience in controlling and monitoring of risk within a client bookStrong knowledge of global economic and political conditions, current affairs and competitor activity and the impact of these on clientsExperience or demonstrated understanding of investments, banking and trust concepts including, but not limited to: asset allocation on structured portfolios, managed portfolios, brokerage accounts, portfolio reviews, deposit and loan solutions, basic trust and estate products and identification of wealth planning opportunitiesAbility to adapt to a rapidly changing business including regulatory and technological environment
    Desirable skills:
    Excellent knowledge of regulated credit agreements/investment advice/ deposits/ portfolio management services/financial promotionsHigh aptitude and understanding of the digital landscape, with the ability to effectively manage Clients' changing needs in this areaFluent Hebrew speaker a preference
    You may be assessed on the key critical skills relevant for success role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

    This role is based in London.

    This role is deemed as a Certified role under the PRA & UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

    Purpose of the role

    To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.

    Accountabilities
    Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
    Vice President Expectations
    To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Engineering Lead  

    - Knutsford
    Join us as an Engineering Lead, to guide a team of 15 engineers in del... Read More
    Join us as an Engineering Lead, to guide a team of 15 engineers in delivering and evolving a large-scale internal platform supporting over 1,000 users across Barclays UK. This role blends technical depth with strategic direction supporting a platform that underpins enterprise-grade container orchestration and shared tooling. You'll help drive engineering productivity at scale, enabling developers, testers, release managers, RTB L2 engineers, and SREs. It's a role for someone who brings clarity, alignment, and long-term focus to platform evolution, reliability, and security - and who is passionate about enabling teams, driving innovation, and building resilient systems.

    To be successful as an Engineering Lead, you should have experience with and preferred skills in:

    Leading and mentoring engineering teams in DevOps or platform engineering environments.Designing and optimising CI/CD pipelines for containerised workloads at scale.Managing enterprise Kubernetes environments (e.g., Openshift, AWS EKS, Azure AKS, GCP GKE) with a focus on multi-tenant orchestration and high availability.

    Some other highly valued skills may include:

    Building shared developer tools and platforms that improve productivity across multiple teams.Implementing practices that enhance system reliability, such as monitoring and alerting.Strategic thinking to align platform evolution with long-term engineering goals.

    You may be assessed on the key critical skills relevant for success in this role, such as risk awareness and governance, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

    This role will be based in Knutsford.

    Purpose of the role

    To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.

    Accountabilities
    Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.
    Vice President Expectations
    To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Portfolio Planning Manager  

    - London
    Join Barclays as a Portfolio Planning Manager, where you'll be part of... Read More
    Join Barclays as a Portfolio Planning Manager, where you'll be part of a multi-faceted Financial Crime Risk Programme. You will help lead the planning of the change initiatives ensuring they align to the Bank's risk reduction and growth principles. You will be responsible for managing a consistent planning process across the Portfolio and will help to provide consolidated views of Financial Crime Change deliverables, benefits (risk and non-risk), and costs, to Executive Committees, Boards, and Regulators. You'll also benefit from being part of a vast professional network, collaborating with industry leaders and experts.

    The Integrated Financial Crime (IFC) portfolio is a multi-year Financial Crime programme of change encompassing over 20 programmes to create a holistic, risk-based and effective Financial Crime Risk environment and strengthen robustness and enhance automation of Financial Crime Risk processes. We aim to develop and strengthen our skills and capabilities across all lines of defence, empowering our partners, colleagues and customers to identify and prevent Financial Crime by raising awareness of the risks.

    To be successful as a Portfolio Planning Manager, you should have experience with:

    Working on financial crime risk programmes, understanding the nature of the risks and the urgency of delivery.
    Portfolio planning & planning management of large complex transformation programmes.
    Stakeholder management experience with the ability to influence outcomes, resolve issues effectively and manage expectations.
    Understanding of programme governance including change control, milestone closure, programme reporting and a proficient understanding of risk management and decision making.
    Change management and delivery, including maintenance of project plans, schedules, identification of risks, assumptions, issues and dependencies.
    High levels of accuracy and attention to detail in both data (e.g. planning and dependencies in spreadsheets) and project reporting Advanced expertise in MS Excel - to include advance use of pivots tables, advances formulae, VLOOKUPS, macros etc.

    Some other highly valued skills may include:

    Ability to build and maintain delivery plans / roadmaps across multiple programmes.
    Experience defining critical paths and managing interdependencies.
    Good understanding of change delivery (waterfall, agile etc).
    Ability to challenge assumptions and highlight gaps and validate with key stakeholders.
    Confident engaging with senior Management.
    Able to produce clear, concise planning updates.
    Comfortable interpreting and presenting data (excel, PPT etc).

    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

    This role will be based in our Londonoffice.

    .

    Purpose of the role

    To lead the portfolio management team in the delivery of successful projects, while ensuring that portfolio management processes and practices are aligned with controls and governance standards and that projects are aligned with the organisation's strategic objectives.

    Accountabilities
    Leading of portfolio management team, including setting of portfolio vision, management of portfolio performance, and provision of guidance and support to portfolio analysts.Monitoring of portfolio performance, including tracking of project progress, managing budgets, identification of thematic risks and issues, and reporting on portfolio status to senior management.Management of portfolio documentation, including aggregation of portfolio book of work, schedules, and budgets, and ensuring that portfolio documentation is up-to-date and accurate.Facilitation of portfolio governance, including ensuring that projects are aligned with the organisation's strategic objectives, aligned with the controls and governance standards and that portfolio thematic risks and issues are managed effectively.Managing the portfolio Book of Work outlining the sequence and dependencies of change initiatives, considering factors like resource availability, stakeholder buy-in, and potential risks.Facilitation of change management activities, to ensure that change initiatives are successfully implemented and embedded in the organisation.Continuous improvement of portfolio management practices, including identification of areas for improvement and implementation of changes to improve portfolio performance.Collaboration with stakeholders, including senior management, project teams, and external partners, to ensure that portfolio management practices are aligned with their needs and expectations.Development of portfolio management processes that are aligned with controls and governance standards and that support the delivery of successful projects.
    Vice President Expectations
    To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Italian qualified IB lawyer  

    - London
    As an Italian IB Lawyer at Barclays, you will offer legal advice and s... Read More
    As an Italian IB Lawyer at Barclays, you will offer legal advice and support to the bank's country coverage teams on a wide range of legal issues, including regulatory compliance, risk management, project management and transactional matters. You will be responsible for creating and reviewing legal documents such as DCM transactional documentation, loan agreements, security documents, and other financing documents to ensure compliance with applicable laws and regulations. This role will also involve Pro-active identification, communication, and provision of legal advice on applicable laws, rules and regulations (LRRs).

    To be successful as an Italian IB Lawyer, you should have;

    Italian or UK Law qualified
    Fluent in Italian and English
    Top-tier capital markets private practice or in-house capital markets background
    Familiarity with and demonstrated responsibility on a range of DCM (debt capital market) offerings, structures and product types. For example - Syndicated standalone and drawdown bond issues, Covered Bonds, EMTN/ECP programmes, liability management, high yield, regulatory capital and hybrid capital products
    Extensive knowledge of banking regulations, including CRDVI, international debt capital markets (DCM), and Italian covered bonds documentation and practices
    Transaction management skills

    Some other highly valued skills may include:

    Strong interpersonal and communication skills
    Confident, able, quick to learn
    Works effectively as part of a team
    Produces results in the face of adversity

    You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

    This role can be based in London or Milan.

    Purpose of the role

    To ensure that the operations in the country or region are conducted in compliance with applicable laws and regulations, and to help the bank manage legal and reputational risks associated with these activities.

    Accountabilities
    Development and implementation of best practice legal strategies for risk management and compliance.Legal advice and support to the bank's country coverage teams on a wide range of legal issues, including regulatory compliance, risk management, project management and transactional matters.Representation of the bank in legal proceedings related to its operations in the country or region, such as litigation, arbitration, and regulatory investigations.Creation and review of legal documents such as loan agreements, security documents, and other financing documents to ensure compliance with applicable laws and regulations.Legal research and analysis to stay up to date on changes in laws and regulations that may impact the bank's operations in the country or region.Developing and delivering training programmes to educate employees on legal and regulatory requirements related to the bank's operations in the country or region.Pro-active identification, communication, and provision of legal advice on applicable laws, rules and regulations (LRRs). Keeping up to date with regards to changes to LRRs in the relevant coverage area. Ensuring that LRRs are effectively allocated to, and adequately reflected within, the relevant policies, standards and controls.
    Vice President Expectations
    To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Pension Client Servicing Executive  

    - Glasgow
    Join us as a Pension Client Servicing Executive at Barclays. You will... Read More
    Join us as a Pension Client Servicing Executive at Barclays. You will provide resolutions for customer queries/issues and personalise each interaction using multiple communication channels

    To be successful as a Pension Client Servicing Executive, you should have:
    A track record in delivering excellent customer service and quality results in a pension environment with a working knowledge of pension products (SIPP's).
    Strong understanding of compliance and statutory regulation and pension scheme rules.
    A high degree of knowledge in responding to customer enquiries and clarifying complex pension information.

    Some other highly valued skills may include:
    Strong written and verbal communication to interact with customers, stakeholders and colleagues.
    Proficiency in using computer software for data management, record keeping and pension administration software.
    Interpreting data and providing relevant information.
    Financial services or pensions qualifications (e.g., CII, PMI) are advantageous but not essential.

    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

    This role is based in Glasgow.

    Purpose of the role

    To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

    Accountabilities
    Collaboration across multiple digital channels to personalise each interaction with a customer.Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.Support teams within the business operations function as needed, including risk management, compliance and collections.Comply with all regulatory requirements and internal policies related to customer care.To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
    Analyst Expectations
    To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.Requires in-depth technical knowledge and experience in their assigned area of expertiseThorough understanding of the underlying principles and concepts within the area of expertiseThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a team's operational processing and activities.Escalate breaches of policies / procedure appropriately.Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.Advise and influence decision making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex / sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • MongoDB-Site Reliability  

    - Knutsford
    Join our team as aMongoDB Site Reliability Engineer, where you'll be a... Read More
    Join our team as aMongoDB Site Reliability Engineer, where you'll be at the forefront of designing and maintaining robust, high-performance systems that power critical financial services. In this dynamic and fast-paced environment, your role will be essential to ensuring our infrastructure remains resilient, secure, and scalable. You'll work on automating operations, enhancing system observability, and driving continuous improvements that reduce downtime and improve efficiency. If you're motivated by solving, multi-layered problems and building systems that perform reliably amid shifting priorities, we encourage you to apply.

    To be successful as a MongoDB Site Reliability Engineer, you should have experience with:
    Working in Site Reliability Engineering, DevOps, and MongoDB administration in financial services.Using MongoDB features like replicaset, sharding, backups, performance tuning, and shell scripting.Writing scripts in Python or Bash to automate tasks and reduce manual work.

    Some other highly valued skills may include:
    Using Percona, ClusterControl, CI/CD tools, and automation platforms like Ansible or Chef.Monitoring systems with Prometheus, Grafana, ELK stack, and running containers with Kubernetes.Building APIs with FastAPI and supporting scalable, high-performance systems.

    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

    This role will be based in Knutsford.

    Purpose of the role

    To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

    Accountabilities
    Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
    Assistant Vice President Expectations
    To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomesIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Financial Confidence Manager  

    - London
    Join us as a Financial Confidence Manager at Barclays where you'll be... Read More
    Join us as a Financial Confidence Manager at Barclays where you'll be primarily responsible for improving customer financial confidence by developing compelling savings and investment propositions, leveraging external partnerships, and integrating effective financial education tools. It requires great stakeholder management and a solid understanding of the regulatory landscape to ensure propositions are both impactful and compliant.

    To be successful as a Financial Confidence Manager, you should have experience with:

    • Previous experience running and developing customer propositions

    • Extensive experience collaborating with external third-party partners or educational platforms

    • Knowledge or experience in financial education and learning tools or gamification

    • Understanding of savings and investments

    • Excellent stakeholder management and communication skills

    Some other highly valued skills may include:

    • Financial services experience

    • Experience working with charities or third-party organizations focused on financial confidence

    • Good understanding of customers, including customer-centric design and journeys

    • Content development experience, ideally within financial education or confidence-building contexts

    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

    This role can be based in either London or Northampton.

    Purpose of the role

    To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

    Accountabilities
    Development of customer level strategies & solutions that are tailored to customers' needs.Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
    Assistant Vice President Expectations
    To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomesIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.Take ownership for managing risk and strengthening controls in relation to the work done.Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.Influence or convince stakeholders to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Programme Manager - IFC (Integrated Financial Crime)  

    - Glasgow
    Join us at Barclays as a Programme Manager, working on a multi- year l... Read More
    Join us at Barclays as a Programme Manager, working on a multi- year large scale Financial Crime Risk Programme, with responsibility to drive the successful delivery of the priority Financial Crime risk initiatives. Partnering with the Business you will ensure the right focus on the prioritisation and sequencing of global and local initiatives to mitigate Financial Crime and support Barclays Strategic Financial Crime risk objectives.

    The Integrated Financial Crime (IFC) portfolio is a multi-faceted Financial Crime programme of change delivered via over 20 programmes to create a holistic, risk-based and effective Financial Crime environment, strengthen robustness and enhance automation of Financial Crime processes, develop and strengthen our skills and capabilities across all lines of defence and empower our partners, colleagues and customers to identify and prevent Financial Crime by raising awareness of the risks.

    To be successful in this role, you should have:
    Minimum 3 years' experience in Programme Management, leading multi-phased transformation initiatives, including operating model redesign and technology enablement.Proven track record in Financial Crime Risk delivery execution,and familiarity with Financial Crime Risk Frameworks, including AML, Sanctions, Anti-Bribery & Corruption, and Fraud.Solid understanding of programme governance including change control, milestone closure, and risk-based decision-making.Demonstrated stakeholder management experience with the ability to influence outcomes, resolve issues effectively and manage expectations.Strong risk management capability in identifying and mitigating risks while maintaining programme integrity.Excellent interpersonal, communication and collaboration skills leading diverse teams.Demonstrated experience in delivering Investment and/or Corporate banking initiatives.
    Additional skills include:
    Proficiency in project management methodologies, both structured and Agile practices.Exposure to Regulatory Programmes.Experience working in large, matrixed financial environments.Ability to manage complexity and operate effectively in ambiguous situations.
    You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

    This role can be based in London, Northampton, or Glasgow.

    Purpose of the role

    Responsible for broader, strategic objectives across multiple projects, with a long-term, cross-functional focus.

    Accountabilities
    Scope Management: Oversees a collection of related projects that together aim to achieve broader strategic business objectives. Their focus is on the long-term benefits and ensuring the alignment of projects with the organization's goals.Strategic Focus: Focuses on strategic, high-level outcomes. They are responsible for the overall success and continuous alignment of projects to the organization's business strategy.Time Horizon: Typically works over a longer time horizon, as programs may span months or years and involve multiple phases and projects.Stakeholder Management: Manages a wide range of stakeholders across various projects, including executives, project managers, and external clients. They ensure communication and alignment across all projects within the program.Risk and Issue Management: Manages risks and issues at a higher level, focusing on cross-project dependencies and potential impacts on the broader program or business strategy..Resource Management: Responsible for allocating resources across multiple projects, balancing priorities, and ensuring that resources are used efficiently across the program.Financial Management: Manages the overall program budget, tracking the financial health of multiple projects and ensuring that the program as a whole delivers value.Metrics: Measures success based on the cumulative benefits delivered by all the projects within the program. They look at business outcomes, value creation, and alignment with strategic goals.Change Management: Deals with change at a macro level, ensuring that changes across projects are managed cohesively and don't negatively impact the overall program.
    Vice President Expectations
    To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less
  • Join us as a Quantitative Strategist within our global Quantitative An... Read More
    Join us as a Quantitative Strategist within our global Quantitative Analytics Group at Barclays. Your role will be pivotal to the next stage of the expansion of the Carbon and Environmental Products desk. As a Strategist you will be primarily involved in analysing market activity data to detect signals. You will also be involved in the support of the existing models and pricing tools but will also provide new pricing solutions to the desk. In this new expansion phase, the desk is considering the pricing of more OTC products and structures notes but is also planning to be market maker on more commodities underlyings.

    To be successful as a Quantitative Strategist you should have:
    Proven strategic QA experience in Commodities modelling A master's degree or equivalent in Financial/Applied Mathematics, Physics, Engineering Strong technical skills in python & C++ programming Proven ability to work independently and manage multiple priorities in a fast-paced environment
    Other skills of value include:
    Ability to explain complex ideas in a clear and coherent manner to colleagues/traders/sales/management both oral, written or in presentation Good written and verbal communication in English Willingness carry out modelling as business needs require
    You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

    You will be based in our Canary Wharf, London Office

    Purpose of the role

    To provide quantitative and analytical expertise to support trading strategies, risk management, and decision-making within the investment banking domain, applying quantitative analysis, mathematical modelling, and technology to optimise trading and investment opportunities.

    Accountabilities
    Development and implementation of quantitative models and strategies to derive insight into market trends and optimize trading decisions, pricing, and risk management across various financial products and markets.Working closely with sales teams to identify clients' needs and develop customised solutions.In-depth research, data analysis, and statistical modelling to derive insights into market trends, pricing, and risk dynamics.Provide front office infrastructure support though ownership and maintenance of analytical libraries.Provision of expertise on quantitative methodologies, technological advancements, and industry best practices to drive innovation within the trading environment.
    Assistant Vice President Expectations
    To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
    Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
    If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
    OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
    Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
    Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
    Take ownership for managing risk and strengthening controls in relation to the work done.
    Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
    Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
    Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
    Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
    Influence or convince stakeholders to achieve outcomes.

    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Read Less

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