Description Baltic Recruitment are currently recruiting for a Permanent UK Customer Service Specialist, for a client located in Newton Aycliffe. Reporting to the Sales Director – Europe, responsible for fostering a strong working relationship with sales and operations teams, collaboratively managing a shared portfolio. Proactively ensuring the timely handling of customer requests, enhancing the overall success rate of new business opportunities. Instilling a culture of customer satisfaction by promptly addressing inquiries and complaints via telephone or email in a fast-paced environment. Always embodying The Company’s core values while striving to meeting and exceeding customer expectations. UK Customer Service Specialist Main Duties & Responsibilities: Promptly responds to customer inquiries through various channels such as phone, email, chat, or social media.
Proactively engages with customers and prospects to build rapport and maintain high customer satisfaction.
Collaborates with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently.
Ensures that customer information, interactions, and transactions are accurately recorded in the company CRM.
Collaborates with sales team to understand their needs and help achieve department specific goals.
Assists customers with placing orders, tracking shipments, and resolving any issues related to the ordering process.
Supports the Sales function by liaising with global suppliers to answer customer questions, request pricing, and source product samples for new projects.
Assists with Quality issues, including CASE creation, and liaising with the Quality Manager for a prompt resolution.
Assists customers with billing inquiries, processing payments, and resolving payment-related issues.
Communicates promptly with all other impacted departments status updates and changes resulting from engagement with customers, suppliers, carriers, and other service providers.
Responds promptly to requests from other departments in support of high customer service and satisfaction.
Ensures sales process adoption & compliance while identifying opportunities for improvement.
Participates in monthly quarterly review meetings (QRM) and assists with the onboarding of new customer opportunities.
Assists sales team with administrative tasks for core processes, such as RFQ’s, Proposals, and Cases.
Stays informed about new products, services, and industry trends.
Assists sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork.
Proactively follows up with customers to ensure satisfaction after a purchase or problem resolution.
Analyzes sales and inventory data to identify trends and opportunities for improvement.
Maintains customer confidentiality and ensures customer service activities align with company policies and guidelines.
Meets regularly with the Sales Director of Europe to give feedback to help improve customer service culture, response time and tools to improve customer’s experience.
Represents company in a positive, professional, and enthusiastic manner when working with suppliers, customers, carriers, service providers, and other employees.
Assists with other projects or tasks as assigned.
Attends company sponsored training as required for department.
Communicates fully with Sales Director of Europe, including participation in regular one-on-ones. UK Customer Service Specialist Applicants: Minimum of 3-5 years’ Customer Service experience with a record of excellence.
Effectively communicates both orally and in writing to internal and external parties.
Proficient in time management, organization, and problem-solving skills.
Ability to measure against standards, communicate performance issues, and provide recommendations for improvement.
Proficient in Microsoft Office tools.
Ability to prioritize multiple projects and maintain strict deadlines.
Ability to work independently with limited supervision.
Ability to see a job or project through to final completion.
Ability to work in a team environment.
Excellent Listening Skills.
Results-Driven.
Ability to Work in Fast-Paced Environment. Company Benefits: Weekends Free to Spend with Family & Friends.
Leadership Development Training.
% Paid Private Employee Benefits: Medical, Dental, Life Assurance.
Paid Time Off 20-30 Days a year based on tenure.
Paid Floating Holiday for your Birthday. Salary is £24, – £32,. Working hours are 8:00am-4:30pm, Monday-Friday. Job Reference: SM/UKCUSTSPECIALIST_Salary: £ - £ per annum + company benefitsSalary per: AnnumJob Duration: Baltic Recruitment Sector: Commercial_operationsJob Type: PermanentJob Location: County Durham, Newton AycliffeJob Industry: Call Centre and Customer ServiceJob Skill: Customer Service, Customer Service Advisor, Customer Service Specialist, UK Customer Service
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