Main Purpose of the Role
To lead, optimise and continuously improve warehouse operations by driving a high-performance culture, ensuring outstanding service delivery, and aligning daily activities to organisational goals. This role is responsible for operational excellence, strategic planning, people leadership and financial stewardship across the warehouse function.
Key Responsibilities
Leadership & People Development:
Lead, coach and develop Warehouse Supervisors to deliver operational excellence and consistent leadership across all shifts.
Foster an environment of accountability, resilience and adaptability within the team.
Support recruitment, selection and onboarding to build a high-performing operational team.
Oversee appraisal processes, competence assessments and ongoing development frameworks.
Operational Excellence & Continuous Improvement:
Analyse complex operational challenges and implement pragmatic, effective solutions.
Promote and uphold company values across all warehouse activities.
Drive best-practice logistics processes, ensuring consistency and continuous improvement.
Prioritise workflows across multiple warehouse processes to maximise efficiency and service quality.
Ensure inbound and outbound schedule adherence while maintaining productivity and service targets.
Performance, Data & Reporting:
Analyse daily performance metrics, identify performance gaps and set measurable improvement targets.
Set, review and assess KPI performance for direct reports, ensuring alignment with business objectives.
Monitor operational accuracy, including picking errors and stock integrity, taking corrective action where needed.
Report on operational outcomes, highlighting risks, opportunities and required interventions.
Financial & Resource Management:
Lead budget management, cost-control measures and forecasting activities.
Allocate resources effectively across teams, processes and peak workloads.
Drive initiatives that enhance operational efficiency and reduce non-value-added cost.
Stakeholder Engagement & Communication:
Ensure effective communication across teams and key stakeholders to maintain alignment and support collaborative working.
Work closely with cross-functional teams to resolve logistics challenges while protecting service quality.
Safety, Risk & Compliance:
Ensure all warehouse activities comply with Health & Safety and environmental requirements.
Promote a proactive safety culture through leadership behaviours, standards and accountability.
Nature & Scope:
People Responsibility: Leadership of a large operational team, including Warehouse Supervisors and multi-disciplinary colleagues.
Financial Responsibility: Accountability for delivery of KPIs and departmental budget performance.
Authority Limits: Operates within company policies and governance frameworks.
Essential Skills & Experience:
Proven leadership capability with experience managing large operational teams.
Strong communication, influencing and stakeholder-management skills.
Customer-focused mindset with high attention to detail.
Advanced analytical and organisational skills, with the ability to interpret operational data.
Experience in FMCG or high-volume warehouse operations.
Desirable Skills & Experience:
Experience using Warehouse Management Systems (WMS).
Background managing large operational teams within logistics or distribution.
Exposure to transport operations.
Experience with continuous improvement methodologies (e.g., Lean, Six Sigma).
What you can expect from our client:
A senior leadership role with significant influence on operational strategy and transformation.
A supportive and inclusive ‘Employees First Choice’ culture.
A collaborative, values-driven culture focused on excellence and continuous improvement.
The chance to shape and develop high-performing teams in a fast-paced environment.
Being part of a stable, established organisation with a strong industry reputation.
If you are interested in our job offer, please apply today or give us a call. Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received. If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful. Baker Group is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. We act as an employment business in relation to this vacancy.
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