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• 

  Expression of Interest - Join Allianz Partners UK  

  AWP Assistance UK Ltd

  [fulltime] - Croydon

  Posted: 18/12/2025

  Apply Now

  Expression of Interest - Join Allianz Partners UK Join Allianz Partner... Read More

  Expression of Interest - Join Allianz Partners UK Join Allianz Partners as a Customer Assistance Coordinator – Operations (Croydon Hybrid) Are you passionate about helping people in their time of need? Whether it’s a roadside breakdown, a burst pipe at home, or urgent medical assistance abroad—you could be the reassuring voice that gets our customers back on track.As a Customer Assistance Coordinator, you’ll work in our fast-paced Operations team, handling inbound and outbound calls, providing solutions, and making a real impact when it matters most. No two days are the same—you’ll be solving problems, coordinating services, and supporting people in their most critical moments What’s in it for you?Hybrid working: Croydon HQ + home flexibilityFlexible working hours with shifts across the day and occasional evenings/weekendsFull training & ongoing career developmentBrilliant benefits: private medical cover, pension, life assurance, free roadside assistance, retail discounts, volunteering days & more What you’ll do:Take calls from customers who need urgent help—whether medical, home, or roadsideProvide calm, empathetic, and professional support in high-pressure momentsOrganise services, contractors, or recovery to get people moving againCommunicate clearly and keep customers informed at every stageFollow procedures while making decisions that put people first‍ About you:Strong communication and empathy skillsCalm, solutions-driven approach under pressureOrganised, detail-oriented, and able to juggle multiple casesCustomer service experience (call centre/assistance a plus, but not essential)Flexible and adaptable to different shift patterns Why Allianz Partners?
  We’re a global leader in insurance and assistance services, trusted by millions worldwide. But more importantly, we’re a company that cares—about customers, and about you. At Allianz, you’ll be supported, developed, and empowered to grow your career in a collaborative, inclusive culture.If you’re looking for a role where every call is a chance to make a difference, join us. Apply now and let’s care for tomorrowAbout Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow. Read Less

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• 

  Technical Specialist - BMW  

  AWP Assistance UK Ltd

  [fulltime] - Croydon

  Posted: 18/12/2025

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  Technical Specialist - BMWJob TitleTechnical SpecialistDepartmentTechn... Read More

  Technical Specialist - BMWJob TitleTechnical SpecialistDepartmentTechnical OperationsLocationOffice Based (Croydon)Salary£40,000 - £45,000 (DOE)Bonus£4,000 performance bonusStart DateASAP The RoleAs a Technical Specialist, you’ll play a key role in enhancing our roadside service capabilities through expert diagnostics, real-time technical support, and fault analysis. You will serve as the go-to expert for repair insights, warranty guidance, and remote problem-solving, ensuring rapid and efficient roadside repairs that keep our customers moving.
  
  This is an exciting opportunity for an experienced technician to shift into a more strategic and technically focused role within a global business that values growth, innovation, and service excellence. HoursThis role is based on a 40-hour week, covering core roadside assistance hours Monday to Friday. Flexibility may be required depending on business needs. You Will- Act as a primary technical contact for repair advice, diagnostics, and administrative procedures
  - Resolve breakdown issues through remote diagnostics and technical phone support
  - Analyse vehicle fault data to improve roadside fix rates and customer satisfaction
  - Collaborate with clients and internal teams to enhance repair quality and operational performance
  - Support warranty teams with expert guidance on fault identification and claims processes
  - Create and maintain technical documentation, bulletins, and an internal knowledge base
  - Participate in technical updates, appraisals, and cross-functional improvement projects
  - Contribute to procedural updates and training to maintain service excellence About You- City & Guilds Technician NVQ Level 3 or equivalent (essential)
  - Strong communication and problem-solving skills
  - Proven ability to analyse and interpret complex fault data
  - High-level competency in Excel and technical documentation
  - Experience with BMW systems or similar diagnostic platforms (desirable)
  - Flexible, proactive, and calm under pressure
  - Strong admin, multi-tasking, and team collaboration abilities
  - A clean, current driving licenceDesirable- Master Technician certification and High Voltage Level 3
  - Familiarity with BMW remote diagnostic tools and warranty processes Staff BenefitsAt Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:
  - Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
  - Private Medical Cover
  - Life Assurance – 4x your annual basic salary
  - Flu Vaccinations & Eye Care Vouchers
  - Free Roadside Assistance – After 6 months' probation
  - Travel Insurance – At a discounted rate
  - Interest-Free Season Ticket Loan – After probation
  - 3 Paid Volunteering Days Per Year – After 12 months of service
  - Discounts – On Allianz products and a wide range of retail and lifestyle brands
  - Comprehensive Employee Assistance Programme (EAP) – 24/7 access to wellbeing, legal, financial, and mental health support from day one
  - Recognition & Rewards – For high performance and long service Ready to Make an Impact?At Allianz Partners UK, we’re committed to your growth, your ideas, and your success. If you’re ready to bring your technical skills to a team that values forward-thinking and hands-on expertise, we want to hear from you. Apply now and take the next step in your career with a global leader in roadside support and customer experience.Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow Read Less

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• 

  UK & IRE Quality Lead  

  AWP Assistance UK Ltd

  [fulltime] - Croydon

  Posted: 18/12/2025

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  UK and IE Lead of QualityJob Title – Quality Lead – UK and IE Departme... Read More

  UK and IE Lead of QualityJob Title – Quality Lead – UK and IE Department – Operations support Location – Croydon – Hybrid – 3 days in the office and 2 days at home + regular international travel to other group sites The role:   The Quality Lead for UK/IE is placed within the regional quality organization and reports to the Regional Quality & Training Lead in Operations. The role is responsible for ensuring and enhancing the quality of services of the operation in the country including Quality process, Customer satisfaction, complaints and leakage. This position involves developing and implementing quality management strategies, overseeing quality assurance processes and fostering continuous improvement initiatives. The Quality Lead for UK/IE collaborates with the central quality team and cross-functional teams to establish and maintain Operations quality standards, meet regulatory requirements and drive a culture of quality throughout the organization. This role is essential in delivering high-quality outcomes, maintaining a high level of customer satisfaction in the region and drive the quality drivers awareness within the organization. Primary objectives include on managing complaints, driving the quality assurance audits, monitoring and measuring of customer satisfaction levels (VoC/ NPS), identifying areas for improvements and implementing the initiatives aligned with the Group quality strategy, as well as the conducts OFR/ CFR to identify leakage and define improvements measures within the organization. Hours:   Hours are 35 hours per week, Monday to Sunday 07;00 – 18:00. However, due to the nature of this role hours may vary in line with the needs of the business and may be subject to change. Key Responsibilities: Quality (incl leakage and complaints) Strategy: participate to the development and implement in the country the quality management strategy Cross-Functional Collaboration: Collaborate with various departments of Allianz Partners to integrate quality measures into all aspects of the organization’s operations. Quality Culture: Drive initiatives within the team and various departments to promote a culture of quality. Quality Standards: Establish and maintain high-quality standards and ensure they align with industry best practices, group standards and local regulatory requirements and meet customer expectations. Quality Audits: Conduct regular audits to assess adherence to quality standards and identify areas for improvement. Agree and built corrective actions plans with various departments. Quality certification: Implement and drive ISO and other certifications at the local level. Quality Assurance: Planning, implementation and monitoring of quality assurance processes to ensure compliance with standards and regulations in collaboration with other departments. Quality Metrics: Establish and monitor key performance indicators (KPIs) related to quality, providing regular reports to the leadership of Allianz Partners. Customer Satisfaction: follow the VOC / NPS score focusing on enhancing customer satisfaction by delivering high-quality services and addressing quality concerns promptly and effectively, coordinate the launch of VOC within the region (new LoB, models, B-partner) Quality circles and B-Partner quality committee: implement and lead the necessary quality committees to follow the performance of quality indicators and implement action plans. Complaints management: roll-out and maintain a sustainable complaints management process enabling proper tracking and identification of improvement actions. Deliver contractual reporting for quality functions and ensure internal reportings and analysis are shared with internal stakeholders. Support the decision and the implementation of a Complaints management system. Complaints handling: receive, manage, and resolve complaints raised by customers, partners including opening an official complaints, acknowledging them, investigating the issues raised, taking necessary actions to address the concerns, and providing a resolution or explanation to the complainant. Continuous improvement: Drive initiatives for continuous improvement in services and processes, reduction of leakage and customer satisfaction through data-driven analysis and feedback mechanisms. Roll out and develop monthly quality committee meetings providing feedback loop to operations, sales, compliance and senior management within region. Ensure corrective actions are delivered and non-compliance issues are resolved on time Customer Feedback: Analyze customer feedback and complaints to identify opportunities for improvement and address quality issues. Integrate Feedback into quality committee process Leakage management: Establish OFC and CFR control measures. Track the leakage rate and savings within the region and implement the appropriate actions. Collaborate with various departments. Process Development: Lead the design, development, and continuous improvement of Quality Management processes to ensure efficiency, productivity, and operational excellence. Coordinate required pilots and provide recommendations if needed. Risk Management: Identify and reduce potential quality risks by initiating measures to prevent defects and errors within the processes of Allianz Partners. Documentation: Ensure proper documentation of quality processes, procedures and outcomes and in consequence facilitate transparency and accountability throughout the organization. Financial & Budget Management: Develop and manage the budget of Quality scope for the respective country. Team Leadership: Build and lead a high-performing team of operations professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador of AzP and role model our values while creating a high-performance culture and teams. About you: Essential 10+ years’ experience in working with intercultural operations in insurance, assistance or banking Strong knowledge in quality and complaints environment Experience in executing large scale strategy with cross functions approach Understanding of the UK regulatory environment Strong customer satisfaction and process efficiency focus Ability to interact easily with senior management and clearly articulate your position Strong communication skills, team spirit and flexibility Ability to multitask and work remotely in an international environment Fluency in English Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
  We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
  We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
  Join us. Let's care for tomorrow. Read Less

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• 

  Head of Invoicing, Collection & Recovery UK  

  AWP Assistance UK Ltd

  [fulltime] - Croydon

  Posted: 18/12/2025

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  Head of Invoicing, Collection & Recovery UKJob Summary: This role cons... Read More

  Head of Invoicing, Collection & Recovery UKJob Summary: This role consists of managing an Invoicing, Collection & Recovery unit of the Invoicing, Collection & Recovery department for a specific geographical scope as part of the Finance Services division in the Finance Factory. It implies to organize & steer the Unit, lead & develop the people and guarantee IT tools, develop and maintain internal controls & procedures, monitor performance of the activities and encourage & facilitate communication in order to ensure the excellence of the operations under responsibility: issuing the correct invoices to Business Partners for all services provided for their customers, collecting the outstanding amount and performing the settlement of the commissions to the Business Partners and Brokers What you do: Invoicing, collection & RecoveryIssue invoices to Business Partners.Send invoices to Business Partners.Answer questions and queries from Business Partners on Invoices.Govern the collection from Business Partners related to the Invoices under Management: Perform Cash allocation i.e. the reconciliation of received cash with the invoice.Evaluate new credit request.Establish and maintain regular communications with Business Partners to facilitate collection.Notify Business Partners related to outstanding invoicesPrepare reports to monitor invoice collection Commissions SettlementCalculate the Commissions to be paid to Business Partners and Brokers as per contracts.Send reports to Business Partners and Brokers related to Commissions.Answer questions and queries from Business Partners on Commissions.Govern the payments of the commissions to the Business Partners and Brokers. What you bring: Communication Excellent written and verbal communication.Networking skills: Ability to liaise with members of other functions. Capability to influence others. Ability to work and communicate with different cultures, levels and organizations world-wide Management Analytical skills.Ability to synthesize. Ability to consolidate large volume of data into structured and simple outputs. Ability to arbitrate and prioritize. Ability to interact with all levels of the organization. Solutions and results oriented. Openness and flexibility to address challenges from various perspectives in order to find the best possible way to manage the challenge. Organizational skills including attention to detail and multi-tasking skills. Ability to innovate and seek for advances in technology and practices. Accountability Capacity to learn.Ability to undertake initiative. Customer service. Ability to innovate and seek for advances in technology and practices. Finance Finance AcumenSolvency II Regulation HR Acumen At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow. Read Less

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• 

  Roadside Technicians - Reading  

  AWP Assistance UK Ltd

  [permanent fulltime] - Croydon

  Posted: 18/12/2025

  Apply Now

  Roadside Technicians - ReadingJob Title: Roadside Technician... Read More

  Roadside Technicians - ReadingJob Title: Roadside Technician Reporting to: Regional ManagerDepartment: Technical OperationsLocation: Reading, UK About the jobMultiple locations across the UK!
  
  Are you a qualified mechanic or roadside technician looking for change? Do you like variety in your job and being responsible for your daily work? Then this is worth a read!
  
  Our high performing national roadside assistance team is looking for enthusiastic, personable and driven individuals to join them. You will be fully trained to provide a first-class service to ensure our customers can get back on the road safely and in a timely fashion. Starting and finishing from your home you will drive one of our fully equipped vans which will enable you to offer an excellent level of service.
  
  You will ensure that our customers receive an excellent service highlighting our roadside assistance service as the best in class. Our roadside repair technicians are empowered to take ownership of each assistance job they attend, by making the best and most appropriate decisions for each customer, to ensure they can continue their journey in their moment of need.
  
  They say variety is the spice of life and there is no shortage of variety in this role! You will be empowered to use your excellent customer service skills and technical knowledge to repair the vehicle at scene using various technologies and diagnostic systems. Or if necessary, undertaking or arranging recovery of the vehicle when it requires dealer workshop attention. In short, you will take responsibility for making the best and most relevant decisions for each customer to ensure they are back on the road in their moment of need. No two days are the same!
  
  This is an extremely rewarding job where you receive instant feedback from the customer, receive excellent industry leading training and also motivated by a variety of achievable targets with financial rewards!
  Salary: £42,000 plus per annum £ 8,000 bonus Plus a guaranteed additional £3,000 bonus in the first 12 months £55,000 achievable OTE Additional Rewards & Bonuses Including the prestigious “Technician of the Year” Top performers achieving North of £60,000 Hours/Shifts: No working overnight or 12 hour shifts! Our shifts average a 42.75 hour working week between the hours of 7am and 10pm Monday to SundayStart times are regular each week alternating between 7AM and 11AM , giving you 2 weekends off a month and you are notified 12 months in advance so you can manage your work/life balance!Able to start a little earlier or finish a little later? You will be paid a generous overtime rateWorking a Bank holiday? We provide a Bank Holiday financial supplement and a day off in lie What we’re looking for:You will be an experienced vehicle or roadside technician You must have diagnostic equipment experience You will have excellent fault finding and repair skills You must have excellent customer facing skills You will have a good level of IT competence You must have a full drivers’ licence You will be flexible and adaptable to changing circumstance Qualifications: Manufacture apprenticeship or equivalent City & Guilds Technician Certificate Parts I and II NVQ/B-Tech diplomaYou will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
  
  If you are not already EV trained, we will provide training you to at least EV Level 3 IMI Accredited & ATA Level 3 roadside diagnostics technician.
  Staff Benefits
  
  In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
  
  We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after 6 months’ probation and up to three paid days for Corporate Social Responsibility.
  
  We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.
  
  Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.87333 | Procurement | Professional | [[filter11]] | Allianz Partners | Full-Time | PermanentAllianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.
  
  We have decades of experience in roadside and digital roadside assistance, including breakdown and emergency call (bCall, eCall), emergency accident assistance, help via phone, repair on the spot, towing and vehicle replacement.
  
  We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
  
  We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
  
  Great to have you on board. Let's care for tomorrow. Read Less

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