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Avvoka
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  • Legal Content Writer  

    - London
    We’re Avvoka We building drafting technology that's transforming the w... Read More
    We’re Avvoka We building drafting technology that's transforming the way the world contracts - our platform helps legal teams move faster through contracts using automation and AI, without taking judgement away from the lawyers in control. We believe technology should amplify expertise, not replace it. Avvoka is trusted by over 20% of the AmLaw 100 law firms, global banks and enterprises, and we've grown largely through product strength. With headcount and revenue contuining to scale rapidly year on year, we're now moving from a product-led path into a globally recognised legal-tech brand. We're at an inflection point: evolving how the world's most sophisticated legal teams work — and building a company where thoughtful people can do the best work of their careers. Why join us Avvoka has a powerful product story - but we need someone who can tell it brilliantly. This role is about turning deep product and domain knowledge into content that educates, engages, and positions Avvoka as a category leader in legaltech. We’re looking for a writer who understands the legal world from the inside - whether you’ve practised law, worked in a law firm, or spent time in legaltech. That context matters because our audience is discerning. If you love making complex ideas accessible, care about craft, and want to help shape the voice of a fast-growing legaltech company, this is a rare opportunity with real creative ownership. The role We’re hiring a Content Writer to produce high-quality content across the full marketing mix - from thought leadership and blog posts through to case studies, product copy, and sales enablement materials. You’ll work closely with the CMO, Product Marketing Manager, and subject matter experts across the business to create content that builds Avvoka’s brand, supports the sales cycle, and helps our customers understand the value of what we’re building. This is both a creative and strategic role: you’ll need to understand buyer personas, the competitive landscape, and the nuances of legal workflows - then translate all of that into compelling, clear, and well-crafted content. Role details Department: Marketing Reports to: CMO (with a dotted line to Head of Product) Direct Reports: None - this is an individual contributor role Location: London, Waterloo / flexible WFH allowance Working Hours: Generally 9:00-17:30 GMT, with 1 hour’s lunch break Compensation: Competitive, based on experience Start Date: Flexible - we’d love you to join soon What you’ll do Thought Leadership & Long-Form Content Write blog posts, whitepapers, guides, and articles that position Avvoka as a thought leader in legaltech, AI-assisted drafting, and contract automation. Research and develop original perspectives on trends in legal technology, AI in legal workflows, and the future of contracting. Collaborate with internal subject matter experts - including lawyers, product managers, and engineers - to create authoritative, insight-driven content. Product & Commercial Content Write clear, compelling product copy for the website, feature pages, release announcements, and in-app messaging. Create case studies and customer stories that demonstrate real-world outcomes and value. Develop sales enablement content - one-pagers, pitch narratives, inform email sequences, and competitive positioning pieces - in partnership with the wider Marketing and Sales team. Brand Voice & Consistency Help shape and maintain Avvoka’s brand voice - ensuring consistency across all written touchpoints, from social posts to flagship thought-leadership pieces. Build and maintain a content style guide that reflects Avvoka’s tone: expert, clear, human, and confident without being jargon-heavy. Review and edit content produced across the business to ensure quality and consistency. Content Operations & Distribution Work with the wider Marketing team on content calendars, SEO strategy, and distribution across owned and earned channels. Repurpose and adapt content across formats - turning a whitepaper into a blog series, a webinar into a LinkedIn post, or a case study into a sales asset. Track content performance and use data to inform what to write next. AI-Assisted Writing Use AI tools like Claude, ChatGPT as part of your daily writing workflow - for research, first-draft generation, editing, and ideation. Help the team develop best practices for using AI in content creation, ensuring quality and originality are maintained. Stay current on how AI is changing content marketing and bring new ideas to the team. What success looks like To ensure your application has the best opportunity of success, your CV could cover the below measures of success with quantifiable results (e.g. percentages, growth, reductions, impact) A consistent stream of high-quality content that builds Avvoka’s authority and supports pipeline generation. Content that the Sales and Customer Success teams actively use in their conversations and deal cycles. A clear, recognisable brand voice that is consistent across all channels and touchpoints. Demonstrated ability to use AI tools effectively as part of a professional writing workflow. Strong working relationships across Marketing, Product, Sales, and Customer Success. Measurable improvements in content engagement, organic traffic, and lead generation. What you’ll bring The ideal candidate would have: 2-4+ years of experience in content writing or copywriting, ideally within B2B SaaS, legaltech, or professional services. A legal background - whether as a former practising lawyer, paralegal, or someone who has worked in a law firm or legaltech company. Demonstrated proficiency using AI writing tools (e.g. Claude, ChatGPT) as part of a professional content workflow - this is a mandatory requirement. Excellent writing and editing skills, with a portfolio that demonstrates range - from long-form thought leadership to punchy product copy. The ability to take complex, technical, or legal concepts and make them accessible and engaging for a business audience. Strong editorial instinct - you know what makes a good story and how to structure content that holds attention. Comfort working cross-functionally with Product, Sales, and Customer Success teams. Bonus points if: Experience writing for an audience of practising lawyers, knowledge counsel or legal operations professionals. Familiarity with SEO best practices and content distribution strategies. Experience with document automation, contract management, or legal workflow products. A portfolio that includes published thought leadership in legaltech or adjacent B2B markets. Experience creating content for both UK and US audiences. Core attributes we value across all roles: Adaptability in dynamically evolving settings A proactive, solution-focused mindset with ownership A collaborative spirit, supporting and mentoring others If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway — you might be just the candidate we’re looking for. Our hiring process CV Review: Our People team reviews all applications carefully. Screening Call (15m): A quick virtual chat with our People team to learn more about you and answer any initial questions. Stage 1 – Assessment Interview (30–45m): A virtual assessment interview with the Hiring Manager focused on your experience and approach. Stage 2 – Senior Interview (for senior roles): An additional conversation with members of the leadership team. Meet the Team: Where possible, we’ll invite shortlisted candidates to visit our WeWork Waterloo office to meet the wider team. We aim to make an offer to the successful candidate within a month of application, but this will vary by role and seniority. What we offer Hybrid with flexible WFH allowances - Choose your days in office based on operational requirements Private health insurance through VitalityHealth (post-probation), including discounted gym memberships Access to WeWork amenities (coffee, community events, modern workspaces) Summer Fridays - finish early every other Friday in July and August Monthly so...

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  • Account Executive - Financial Services Focus  

    - London
    We’re Avvoka We build legal drafting technology for moments that matte... Read More
    We’re Avvoka We build legal drafting technology for moments that matter — when the stakes are high, the documents are complex, and speed can’t come at the cost of control. Our platform helps legal teams move faster through contracts using automation, collaboration, and AI — without taking judgment away from the lawyers who own the risk. We believe technology should amplify expertise, not replace it. Avvoka is trusted by leading law firms, banks, and global enterprises, and we’ve grown through product strength and word of mouth alone. With headcount and revenue increasing by over 70% year on year, we’re now scaling from a product-led success into a globally recognised legal-tech brand. We’re at an inflection point: evolving how the world’s most sophisticated legal teams work — and building a company where thoughtful people can do the best work of their careers. Why Join Us This is a rare opportunity to build the Avvoka brand from the ground up — not inherit it. You’ll be part of a small, ambitious team with the freedom to create, experiment and raise the bar for legal tech. You’ll work alongside smart, supportive people who move fast and care deeply about quality. If you’re motivated by ownership, pace and visible impact, you’ll feel at home here. The Role This role focuses on selling enterprise SaaS solutions to financial services institutions - particularly banks, asset managers, and insurers - where risk management, compliance, and process excellence are paramount. You’ll lead strategic, consultative sales engagements with senior stakeholders across Legal, Operations, Procurement, and IT. These are multi-threaded, complex buying journeys requiring commercial acumen, stakeholder empathy, and disciplined deal execution. You may already be an enterprise SaaS seller with financial services clients, or you may come directly from the industry, bringing first-hand experience of how these organisations evaluate, procure, and adopt technology. Either way, you’ll combine deep sector understanding with a consultative, value-based sales approach. Role Details Department: Growth Track: Individual Contributor Reports to: Sales Manager Location: Hybrid with flexible WFH allowance (WeWork Waterloo) Working Hours: Generally 9:00–17:30 GMT, with 1 hour’s lunch break Compensation: Competitive, based on experience Start Date: Flexible — we’d love you to join soon What You’ll Do 1. Business Development & Pipeline Growth Identify, engage, and qualify opportunities across financial institutions (banks, asset managers, and insurers) Build relationships with senior decision-makers in Legal, Compliance, and Operations, understanding their workflows, risk considerations, and technology strategies Develop tailored value propositions aligned to their business goals and regulatory requirements 2. Enterprise Sales Execution Own and execute the full enterprise sales cycle: discovery, demo, business case development, procurement, negotiation, and close Manage multiple stakeholders across complex buying committees, ensuring alignment from initial engagement through to contract execution Build and communicate compelling ROI and value metrics that resonate with executive-level sponsors Navigate vendor due diligence, information security, and compliance processes typical of enterprise financial services buyers 3. Strategic Account Management Develop long-term client relationships that extend beyond initial implementation Identify opportunities for expansion across business units and geographies Collaborate with Customer Success to ensure successful adoption and measurable value delivery 4. Market Engagement & Thought Leadership Stay informed about industry trends in fintech, regtech, and legal operations within financial services Represent Avvoka at industry events, panels, and roundtables, strengthening our reputation in the financial services ecosystem Provide structured feedback to our product and marketing teams to refine our go-to-market approach and product roadmap What Success Looks Like To ensure your application has the best opportunity of success, your CV could cover the below measures of success with quantifiable results (e.g. percentages, growth, reductions, impact) Consistently met or exceeded sales targets, closing new and expansion ARR against quota with strong average deal sizes. Owned and progressed a healthy pipeline, demonstrating strong conversion rates, forecasting accuracy and control of long sales cycles. Closed high-quality, well-scoped deals, delivering long-term customer value and supporting retention and expansion. What You’ll Bring The ideal candidate would have: Experience selling enterprise SaaS or complex B2B solutions, ideally into financial institutions Or, experience working within a financial services organisation and a strong understanding of how enterprise technology is evaluated and procured Proven ability to manage long sales cycles involving multiple stakeholders, RFPs, and compliance processes Strong communication, presentation, and stakeholder management skills A consultative and value-oriented sales mindset Self-sufficient, goal-oriented, and comfortable in a high-growth, scale-up environment Bonus points if: Familiarity with legaltech, regtech, or document automation platforms Background in law, finance, or professional services (for example, ex-lawyer, ex-consultant, or ex-operations professional from a financial institution) Experience working with C-suite or functional heads in Legal, Compliance, or Procurement Core attributes we value across all roles: Adaptability in dynamically evolving settings A proactive, solution-focused mindset with ownership A collaborative spirit, supporting and mentoring others If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway — you might be just the candidate we’re looking for. Our Hiring Process CV Review: Our People team reviews all applications carefully. Screening Call (15m): A quick virtual chat with our People team to learn more about you and answer any initial questions. Stage 1 – Assessment Interview (30–45m): A virtual assessment interview with the Hiring Manager focused on your experience and approach. Stage 2 – Senior Interview (for senior roles): An additional conversation with members of the leadership team. Meet the Team: Where possible, we’ll invite shortlisted candidates to visit our WeWork Waterloo office to meet the wider team. We aim to make an offer to the successful candidate within a month of application, but this will vary by role and seniority. Benefits Flexible WFH allowance - Choose your days in office based on operational requirements Private health insurance through VitalityHealth (post-probation), including discounted gym memberships Access to WeWork amenities (coffee, community events, modern workspaces) Summer Fridays - finish early every other Friday in July and August Monthly socials and quarterly team events Annual learning and development budget Home office IT allowance 25 days’ annual leave plus public holidays Company pension scheme Right to request flexible working arrangements A collaborative, transparent company culture with real opportunities for growth Equal Opportunities We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applications from individuals of all backgrounds, identities, and experiences - including those from underrepresented groups - and are happy to provide reasonable adjustments for candidates with disabilities during the recruitment process.

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  • Talent Partner (6 month FTC with opportunity to extend)  

    - London
    We’re Avvoka We building drafting technology that's transforming the w... Read More
    We’re Avvoka We building drafting technology that's transforming the way the world contracts - our platform helps legal teams move faster through contracts using automation and AI, without taking judgement away from the lawyers in control. We believe technology should amplify expertise, not replace it. Avvoka is trusted by over 20% of the AmLaw 100 law firms, global banks and enterprises, and we've grown largely through product strength. With headcount and revenue contuining to scale rapidly year on year, we're now moving from a product-led path into a globally recognised legal-tech brand. We're at an inflection point: evolving how the world's most sophisticated legal teams work — and building a company where thoughtful people can do the best work of their careers. Why join us You’ll own hiring that directly shapes Avvoka’s next stage of growth — partnering with leaders across the business to bring in the people who will define our product, commercial traction, and customer experience. This role gives you meaningful autonomy: you’ll run end-to-end hiring, influence how we evaluate talent, and build repeatable, high-signal processes that scale with us. You’ll join a team that cares about craft and outcomes: tight feedback loops, clear hiring decisions, and a candidate experience that reflects Avvoka’s values. You’ll have space to improve how we do recruitment (not just “fill roles”), and you’ll work closely with stakeholders who want a trusted partner, not a CV service. At the company level, we’re building a globally recognised legal-tech brand at a moment where the market is moving fast — AI is changing expectations, and sophisticated legal teams are demanding better tooling. That means your impact is visible: better hiring = better product and faster growth. Role details Department: People Track: Individual Contributor Seniority: Junior/Mid-level Reports to: Head of People - To find out more about me, use this link: Alex Le | LinkedIn Location: Hybrid with flexible WFH Allowances, based at WeWork Waterloo, London Working hours: Full time, Monday–Friday (core overlap with UK working hours) Compensation: Competitive, based on experience Contract term: 6-month fixed-term contract (employee), with potential to extend Start date: As soon as possible What you’ll do Run end-to-end hiring with pace and quality Own the full hiring lifecycle for priority roles (brief → pipeline → interviews → offer → close). Build role-specific sourcing strategies across inbound/outbound channels, with a focus on quality and diversity of pipelines. Keep hiring managers aligned through clear scorecards, structured feedback, and decisive debriefs. Partner with hiring managers as a trusted advisor Challenge and refine role briefs, leveling, and evaluation criteria to improve signal and reduce time-to-hire. Coach stakeholders on best-practice interviewing, inclusive hiring, and candidate experience. Provide market insights (talent availability, compensation positioning, competing offers) to shape hiring plans. Improve our hiring engine Strengthen our processes: interview loops, ATS hygiene, templates, scheduling flows, and decision-making cadence. Track funnel performance and drive improvements using data (conversion, drop-off, offer acceptance, time-to-hire). Raise the bar for candidate experience — fast, transparent, and human from first touch to onboarding. Build Avvoka’s employer brand in the market Tell a consistent, compelling story about Avvoka across outreach, job ads, and candidate conversations. Create lightweight content and hiring collateral that helps candidates understand mission, team, and impact. Represent Avvoka professionally with agencies and communities when needed (while keeping direct hiring at the core). What success looks like To ensure your application has the best opportunity of success, your CV could cover the below measures of success with quantifiable results (e.g. percentages, growth, reductions, impact) Reduced time-to-hire and/or improved funnel conversion (e.g., screen→onsite, onsite→offer) while maintaining quality. Delivered X priority hires end-to-end in a 6-month window, including tricky searches (scarce skillsets, tight timelines, competitive offers). Improved offer acceptance rate and candidate experience (e.g., higher acceptance %, lower drop-off, faster decision cycles). What you’ll bring The ideal candidate would have: Proven experience as an in-house recruiter / talent partner running end-to-end hiring (midweight level). Strong sourcing capability (LinkedIn Recruiter, proactive outreach, pipeline management) with evidence of filling roles through direct hiring. Confidence partnering with stakeholders — you can influence, challenge constructively, and keep decisions moving. A structured approach to hiring: scorecards, debrief discipline, and clean process execution. Clear written and verbal communication, with a candidate-first mindset. Bonus points if: You’ve hired in a B2B SaaS / scale-up environment (or adjacent: fintech, legal-tech, enterprise software). You’ve recruited across both technical and non-technical roles. You’ve improved hiring processes/metrics (not just operated within them). Core attributes we value across all roles: Adaptability in dynamically evolving settings A proactive, solution-focused mindset with ownership A collaborative spirit, supporting and mentoring others If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway — you might be just the candidate we’re looking for. Our hiring process CV Review: Our People team reviews all applications carefully. Screening Call (15m): A quick virtual chat with our People team to learn more about you and answer any initial questions. Stage 1 – Assessment Interview (30–45m): A virtual assessment interview with the Hiring Manager focused on your experience and approach. Stage 2 – Senior Interview (for senior roles): An additional conversation with members of the leadership team. Meet the Team: Where possible, we’ll invite shortlisted candidates to visit our WeWork Waterloo office to meet the wider team. We aim to make an offer to the successful candidate within a month of application, but this will vary by role and seniority. What we offer Hybrid with flexible WFH allowances - Choose your days in office based on operational requirements Private health insurance through VitalityHealth (post-probation), including discounted gym memberships Access to WeWork amenities (coffee, community events, modern workspaces) Summer Fridays - finish early every other Friday in July and August Monthly socials and quarterly team events Annual learning and development budget Home office IT allowance 25 days’ annual leave plus public holidays Company pension scheme Right to request flexible working arrangements A collaborative, transparent company culture with real opportunities for growth Equal opportunities We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applications from individuals of all backgrounds, identities, and experiences - including those from underrepresented groups - and are happy to provide reasonable adjustments for candidates with disabilities during the recruitment process.

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  • Growth Marketing Manager  

    - London
    We’re Avvoka We building drafting technology that's transforming the w... Read More
    We’re Avvoka We building drafting technology that's transforming the way the world contracts - our platform helps legal teams move faster through contracts using automation and AI, without taking judgement away from the lawyers in control. We believe technology should amplify expertise, not replace it. Avvoka is trusted by over 20% of the AmLaw 100 law firms, global banks and enterprises, and we've grown largely through product strength. With headcount and revenue contuining to scale rapidly year on year, we're now moving from a product-led path into a globally recognised legal-tech brand. We're at an inflection point: evolving how the world's most sophisticated legal teams work — and building a company where thoughtful people can do the best work of their careers. Why join us Avvoka has grown primarily through product strength and word of mouth. Now we need someone who can build the engine that turns that momentum into scalable, repeatable growth. This is a role for someone with a growth hacker’s mindset - you’re not precious about playbooks, you’d rather run ten small experiments than one big campaign, and you’re as comfortable analysing a funnel as you are writing ad copy. You’ll have the freedom to test, learn, and iterate across the full marketing funnel. If you thrive on experimentation, love digging into data to find what’s working, and want to help scale a B2B legaltech company with genuine product-market fit, this role offers real ownership and room to make a measurable impact. The role We’re hiring a Growth Marketing Manager to own and optimise the demand generation engine at Avvoka - driving qualified pipeline through a mix of paid, owned, and earned channels. You’ll work across the full funnel - from awareness and acquisition through to activation and expansion - with a bias towards experimentation and measurable outcomes. You’ll collaborate closely with the CMO, Content Writer, Product Marketing Manager, and Sales team to ensure marketing spend and effort translate into real commercial results. This is both a strategic and executional role: you’ll define growth hypotheses, design experiments to test them, and get your hands dirty running campaigns, building landing pages, and optimising conversion paths. Role details Department: Marketing Reports to: CMO Direct Reports: None - this is an individual contributor role Location: London, Waterloo / flexible WFH allowance Working Hours: Generally 9:00-17:30 GMT, with 1 hour’s lunch break Compensation: Competitive, based on experience Start Date: Flexible - we’d love you to join soon What you’ll do Demand Generation & Paid Channels Plan, execute, and optimise paid campaigns across channels including LinkedIn, Google Ads, and sponsored content - targeting legal and enterprise buyers. Manage campaign budgets and continuously improve cost-per-lead, cost-per-opportunity, and return on ad spend. Test new channels, audiences, and creative formats - always looking for the next lever that moves the needle. Funnel Optimisation & Conversion Own the marketing funnel from first touch to qualified opportunity - identifying drop-off points and running experiments to improve conversion at every stage. Build and optimise landing pages, lead capture forms, and nurture sequences that turn interest into pipeline. Work closely with Sales to define lead scoring, handoff processes, and feedback loops that improve lead quality over time. Experimentation & Testing Bring a growth hacker’s mindset to everything - run A/B tests on messaging, creative, landing pages, CTAs, and email sequences. Maintain a structured experimentation log: hypothesis, test design, results, and learnings - so the team builds institutional knowledge. Champion a culture of testing and learning across the wider Marketing team, sharing what works and what doesn’t. Marketing Automation & Lifecycle Build and manage automated email nurture programmes that guide prospects through the buyer journey - from awareness to demo request. Segment audiences and personalise messaging based on persona, industry, and engagement signals. Identify opportunities to improve activation, onboarding, and expansion through lifecycle marketing initiatives. Analytics & Reporting Own marketing performance reporting - tracking pipeline contribution, channel effectiveness, and campaign ROI. Build dashboards and reporting frameworks that give the CMO and wider team clear visibility on what’s working. Use data to prioritise effort, kill underperforming campaigns quickly, and double down on what’s driving results. AI & Growth Tools Use AI tools like Claude as part of your daily workflow - for ad copy generation, audience research, landing page copy, email sequences, and campaign ideation. Stay current on emerging growth marketing tools and techniques, bringing new ideas and efficiencies to the team. Help the wider Marketing team adopt AI-assisted workflows where they can accelerate output without sacrificing quality. What success looks like To ensure your application has the best opportunity of success, your CV could cover the below measures of success with quantifiable results (e.g. percentages, growth, reductions, impact) A growing, measurable marketing-sourced pipeline that directly supports Avvoka’s revenue targets. Improved conversion rates across the funnel - from visitor to lead, lead to opportunity, and opportunity to close. A well-documented experimentation programme with clear learnings that inform future strategy. Efficient, well-optimised paid campaigns with strong ROI and clear attribution. Strong working relationships with Sales - marketing leads are high quality and the handoff process works smoothly. A reputation within the team as someone who moves fast, tests constantly, and lets data guide decisions. What you’ll bring The ideal candidate would have: 3-5+ years of experience in growth marketing, demand generation, or performance marketing within B2B SaaS. A proven track record of building and optimising paid acquisition campaigns - particularly on LinkedIn and Google Ads. Strong analytical skills - you’re comfortable with marketing analytics platforms, attribution models, and funnel metrics. Experience with marketing automation tools (e.g. HubSpot, Marketo, Pardot) and CRM systems. A genuine experimentation mindset - you default to testing rather than assuming, and you can point to experiments you’ve run and what you learned. Proficiency using AI tools (e.g. Claude, ChatGPT) as part of a marketing workflow - for copy, research, and ideation. Comfort working cross-functionally with Sales, Product Marketing, and Content teams. Bonus points if: Experience marketing to legal, compliance, or enterprise professional services buyers. Familiarity with ABM (account-based marketing) strategies and tools. Experience with SEO and organic growth alongside paid channels. A portfolio or case studies showing measurable growth outcomes from campaigns you’ve owned. Experience working in a scaling B2B SaaS company (Series A-C stage or similar). Core attributes we value across all roles: Adaptability in dynamically evolving settings A proactive, solution-focused mindset with ownership A collaborative spirit, supporting and mentoring others If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway — you might be just the candidate we’re looking for. Our hiring process CV Review: Our People team reviews all applications carefully. Screening Call (15m): A quick virtual chat with our People team to learn more about you and answer any initial questions. Stage 1 – Assessment Interview (30–45m): A virtual assessment interview with the Hiring Manager focused on your experience and approach. Stage 2 – Senior Interview (for senior roles): An additional conversation with members of the leadership team. Meet the Team: Where possible, we’ll invite shortlisted candidates to visit our WeWork Waterloo office to meet the wider team. We aim to make an offer to the successful candidate within a month of application, but this wi...

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  • Legal Technology Implementation Lead  

    - London
    We’re Avvoka Join us in building the next generation of legal drafting... Read More
    We’re Avvoka Join us in building the next generation of legal drafting technology.
    We help teams move faster through complex contracts using automation, collaboration and AI — with lawyers firmly in control. We’re one of the hottest scale-ups in our discipline, with both our headcount and revenue increasing by 70% year on year. We’re trusted by leading law firms, banks and enterprises, we’ve grown rapidly through product strength and word of mouth. Now, we’re scaling from a product-led company into a global brand. You’ll help shape the design, storytelling and experiences that define the next era of legal technology. Why Join Us If you currently sit inside a law firm or legal team driving legal transformation, this role gives you the chance to do that work full-time, with far greater leverage. You’ll move from influencing tooling and processes internally to owning how a best-in-class legal platform is rolled out across major firms and enterprises globally. You’ll shape how legal technology is implemented, adopted and scaled — not just for one organisation, but across many. You’ll work alongside smart, commercially minded lawyers, engineers and customer leaders who care deeply about quality, usability and real-world impact. If you enjoy ownership, pace and seeing your work land in live legal environments, you’ll feel at home here. The Role We’re looking for an Implementation Lead to act as a player-manager, owning how Avvoka is delivered to large corporates and top-tier law firms. This role is particularly well-suited to someone from a Legal Operations, Legal Innovation, Practice Technology, or Product role within a law firm, who understands how legal teams buy, adopt and operationalise technology. You’ll lead a team of Implementation CSMs responsible for configuring Avvoka, integrating it into customer systems, and guiding firms through change — from initial scoping through to live usage. You’ll ensure customers achieve rapid time-to-value, adopt best practices early, and are set up for long-term success. Crucially, you’ll define how implementation is done at Avvoka: balancing legal complexity, stakeholder management, technical constraints and scalability. Role Details Department: Customer Success Track: Manager Reports to: Head of Customer Success Direct Reports: 5 Implementation CSMs Location: Remote-first with 2-3 days a week in person (WeWork Waterloo, London) Working Hours: Generally 9:00–17:30 GMT, with 1 hour’s lunch break Compensation: Competitive, based on experience Start Date: Flexible - we’d love you to join soon What You’ll Do Lead & grow the implementation team Mentor and coach a high-performing team of implementation CSMs. Run regular 1:1s, performance plans and clear development paths. Create hiring and onboarding playbooks so the team scales reliably. Own end-to-end client implementations Run discovery, scoping, configuration and handover for strategic customers, especially in their first 100 days using the platform. Deliver integrations (APIs, SSO, data migrations) and custom automation when required. Ensure project plans, milestones and stakeholder comms are crystal clear and delivered on time to a high standard. Build repeatable playbooks, processes & automation Create standardised implementation templates, checklists and automation to reduce manual effort. Implement SLAs, project KPIs (OKRs) and a playbook for common implementation patterns. Continuously measure and reduce time-to-value for new customers. Partner across Product, CS & Sales Feed customer requirements back to Product - help prioritise product improvements that reduce implementation effort. Work with Sales to produce accurate scoping and handover artefacts, especially in the transition from PoC to rollout. Collaborate with your Customer Success colleagues who look after value realisation to ensure adoption milestones and ROI are met post-go-live. What Success Looks Like To ensure your application has the best opportunity of success, your CV could cover the below measures of success with quantifiable results (e.g. percentages, growth, reductions, impact) Reduced average time-to-production for implementations from X weeks → Y weeks (e.g., 40% reduction). Increased customer onboarding completion rate (or first-month active usage) by X% and maintained NPS/CSAT ≥ target. Built or scaled a team from N → M staff, with documented playbooks. What You’ll Bring You’ll likely have experience in one or more of the following: Legal Operations, Legal Innovation, Practice Technology or Product roles within a law firm or in-house legal team Product or delivery roles supporting legal workflows, CLMs or document automation tools Senior Customer Success or Implementation roles in legal tech or enterprise SaaS You’ll bring: Strong stakeholder management skills — comfortable working with partners, heads of legal ops, innovation leads and IT. The ability to translate legal processes into structured delivery plans. Technical confidence (APIs, SSO, integrations) — not as an engineer, but as a highly competent operator. A structured, execution-focused mindset with good commercial judgment. Bonus points if: You’ve worked directly at a large law firm. You’ve been involved in selecting, rolling out or optimising legal technology. You have legal training or hands-on exposure to contract workflows. Core attributes we value across all roles: Adaptability in dynamically evolving settings A proactive, solution-focused mindset with ownership A collaborative spirit, supporting and mentoring others If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway — you might be just the candidate we’re looking for. Our Hiring Process CV Review: Our People team reviews all applications carefully. Screening Call (15m): A quick virtual chat with our People team to learn more about you and answer any initial questions. Stage 1 – Assessment Interview (30–45m): A virtual assessment interview with the Hiring Manager focused on your experience and approach. Stage 2 – Senior Interview (for senior roles): An additional conversation with members of the leadership team. Stage 3 - Automation exercise: A chance for you to test and use the solution you’d be helping clients love. A chance for us to assess how you reason through problems and solve them creatively. Meet the senior team: Where possible, we’ll invite shortlisted candidates to visit our WeWork Waterloo office to meet the wider team, including some of our SLT. We aim to make an offer to the successful candidate within a month of application, but this will vary by role and seniority. Benefits Enrolment in our Customer Success bonus scheme; assuming key KPIs are met Remote First working - Choose your days in office based on operational requirements (though we ask that you spend at least one day a week with our team to foster relationships) Private health insurance through VitalityHealth (post-probation), including discounted gym memberships Access to WeWork amenities (coffee, community events, modern workspaces) Summer Fridays - finish early every other Friday in July and August Monthly socials and quarterly team events Annual learning and development budget Home office IT allowance 25 days’ annual leave plus public holidays Company pension scheme Right to request flexible working arrangements A collaborative, transparent company culture with real opportunities for growth Equal Opportunities We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applications from individuals of all backgrounds, identities, and experiences - including those from underrepresented groups - and are happy to provide reasonable adjustments for candidates with disabilities during the recruitment process.

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  • Customer Success Manager - Implementation (Talent Pool)  

    - London
    Department: Customer Success Track: Individual Contributor Reports to:... Read More
    Department: Customer Success
    Track: Individual Contributor
    Reports to: Head of Customer Success
    Direct Reports: N/A Location: Hybrid (WeWork Waterloo)
    Schedule: Full-time, permanent | Mon-Fri, 9:00-5:30pm(GMT)
    Compensation: Competitive, based on experience
    Start Date: Flexible — we’d love you to join soon About Us Avvoka is a fast-growing legal technology scale-up specialising in document automation. Our platform empowers legal, commercial, and operations teams to draft, negotiate, and manage contracts more efficiently - reducing friction, improving compliance, and accelerating deal cycles. We’re trusted by leading global organisations, from Magic Circle law firms to major financial institutions and international franchises. Our technology has supported everything from billion-pound transactions to cross-border partnership agreements. Avvoka is in an exciting growth phase - evolving from a bootstrapped start-up to a scale-up, with 60% growth in headcount and over 70% organic revenue growth in the past year. Who You Are We are looking for a Customer Success Manager who focuses on implementation, to work directly with our clients, ensuring they fully leverage Avvoka's platform to meet their business needs. This role requires a technical aptitude, an understanding of coding principles like boolean logic, and experience with contract automation. A great candidate could have a background in computer science, game design, QA, data analytics or strong logic based technical backgrounds, would be a great fit! Key Responsibilities 1. Deliver a Stellar Customer Success Journey Guide clients through the full customer success lifecycle: Purchase, Onboarding, Adoption, Retention, Expansion, Advocacy, and Churn Reduction. Deliver tailored onboarding and training programs to address specific client use cases and industry challenges, and provide advanced training on features such as field logic, conditional formatting, and automated workflows, ensuring clients understand how to build complex templates and leverage boolean logic effectively. Share best practices for clients on updates to the platform, advanced features, and integration opportunities with their existing systems. 2. Client Relationship Management Build strong relationships by deeply understanding clients' objectives and ensuring they achieve measurable success with Avvoka. Act as the first point of contact for resolving technical inquiries, troubleshooting issues, and proactively identifying opportunities for optimization. Monitor client usage metrics and health scores, using data to identify opportunities to improve adoption and satisfaction. 3. Product Revenue Generation Identify opportunities for upselling and cross-selling additional features, integrations, or consulting services. Conduct regular business reviews to demonstrate ROI and showcase how Avvoka adds value to their operations. Collaborate closely with the sales and product teams to drive account growth, retention, and renewals. 4. Product Enablement and Technical Expertise Develop and maintain user guides, best practice documentation, and training materials to empower clients and streamline internal CSM workflows. Provide advanced technical support, including troubleshooting template issues, explaining conditional logic, or assisting with API-based integrations. Identify areas for improvement in the client journey and develop strategies to address common challenges faced by users in contract automation. 5. Operational and Strategic Contribution Track client interactions, monitor engagement metrics, and maintain records of risks or opportunities in the CRM. Support internal teams by representing client needs during product roadmap discussions and strategy sessions. Collaborate with other departments to drive innovation and ensure customer-focused product development. Key Measures of Success To ensure your application has the best opportunity of success, your CV could cover the below measures of success with quantifiable results (e.g. percentages, growth, reductions, impact) Customer Health Score: Maintaining high client satisfaction, adoption, and engagement metrics. Upsell and Cross-Sell Revenue: Generating additional revenue through expanded client use of Avvoka. Time to Value: Reducing the time it takes for clients to see tangible benefits after onboarding. Churn Rate: Minimizing client turnover by addressing risks and improving client outcomes. Person Specification The ideal candidate would have: Strong technical aptitude with an ability to learn and explain complex software features to non-technical users. Proficiency in understanding field logic, boolean expressions, and other coding principles used in contract automation tools. Proven experience managing multiple client accounts and projects simultaneously, maintaining organization and attention to detail. Excellent communication skills, capable of simplifying complex concepts and fostering trust with stakeholders at all levels. Demonstrated ability to identify and proactively solve client issues with flexibility and creativity. The desirable candidate would have: Prior experience in a Customer Success Manager role within SaaS, legal tech, or contract management industries. Familiarity with the challenges faced by legal teams, particularly in contract drafting, negotiation, and lifecycle management. Experience driving revenue growth through account management, upselling, and cross-selling. In addition to the technical and professional skills, there are certain core attributes we value across all roles: Adaptability in dynamically evolving settings A proactive, solution-focused mindset with ownership A collaborative spirit, supporting and mentoring others If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway — you might be just the candidate we’re looking for. Our Hiring Process CV Review: Our People team reviews all applications carefully. Screening Call (15m): A quick virtual chat with our People team to learn more about you and answer any initial questions. Stage 1 – Assessment Interview (30–45m): A virtual assessment interview with the Hiring Manager focused on your experience and approach. Stage 2 – Senior Interview (for senior roles): An additional conversation with members of the leadership team. Meet the Team: Where possible, we’ll invite shortlisted candidates to visit our WeWork Waterloo office to meet the wider team. We aim to make an offer to the successful candidate within a month of application, but this will vary by role and seniority. Why Join Us At Avvoka, you’ll join a considerate, innovative, and inclusive team where every voice matters. You’ll be instrumental in shaping our expansion into financial services - helping major institutions modernise how they handle legal and commercial documentation - while advancing your own career in enterprise SaaS sales. Benefits Remote First hybrid working - Choose your days in office based on operational requirements Private health insurance through VitalityHealth (post-probation), including discounted gym memberships Access to WeWork amenities (coffee, community events, modern workspaces) Summer Fridays - finish early every other Friday in July and August Monthly socials and quarterly team events Annual learning and development budget Home office IT allowance 25 days’ annual leave plus public holidays Company pension scheme Right to request flexible working arrangements A collaborative, transparent company culture with real opportunities for growth Equal Opportunities We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applications from individuals of all backgrounds, identities, and experiences - including those from underrepresented groups - and are happy to provide reasonable adjustments for candidates with disabilities duri...

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany