The Opportunity:
The Research Services Manager for Lab Management is responsible for managing BAU Lab management operations on customer sites and leading the
Laboratory Operations Manager
Location: Cambridge, UK
Employment Type: Permanent
Due to an Internal Promotion, We're Hiring!
An exciting opportunity has arisen for an experienced and passionate leader to join our team as Laboratory Operations Manager in Cambridge. Following an internal promotion, we are looking for our next Lab Operations Manager to lead laboratory support services across a dynamic and innovative R&D environment.
This role is ideal for someone with a strong scientific background, operational leadership experience, and a passion for driving service excellence, digital transformation, and continuous improvement.
About the Role
As the Laboratory Operations Manager, you will lead Lab Support Operations across R&D laboratories, ensuring the delivery of high-quality laboratory support services that enable scientists to focus on groundbreaking research.
You will have overall responsibility for operational performance, stakeholder engagement, service innovation, andpeopleleadership while ensuring compliance, safety, and business continuity across multiple laboratory environments.
This position requires a balance of strategic thinking and hands-on leadership, with a strong focus on customer experience, operational excellence, and future-proofing laboratory services through innovation and digitalization.
Key Responsibilities
Laboratory Operations & Service Delivery
Lead Lab Support Operations across R&D laboratories.
Ensure effective delivery of laboratory support services, stock management, andstoresoperations.
Support extended working patterns and evolving business requirements.
Ensure service continuity and operational excellence across laboratory environments.
Manage service escalations and drivetimelyresolution of operational challenges.
Stakeholder & Customer Management
Act as the primary interface between laboratory users, customers, suppliers, and support functions.
Lead customer meetings, governance reviews, and operational discussions.
Build strong relationships with scientific, operational, and leadership stakeholders.
Provide proactive communication and effective stakeholder management across all levels.
Promote a customer-focused culture and continuously improve the user experience.
Operational& Financial Management
Manage operational and financial processes, including:
Cost journaling andcostcentrecross-charging activities.
Building-relatedoperationalactivities.
Evacuation planningand return-to-building processes.
Ensure resources are effectively managed to meet current and future business needs.
ContinuousImprovement&Innovation
Drive service performance through reporting, metrics, and data analysis.
Identifytrends and opportunities for service enhancements.
Lead lean initiatives and process improvement projects.
Evaluate and implement new tools, technologies, and innovative solutions.
Champion digital transformation and AI-driven initiatives to improve productivity, efficiency, and customer experience.
Support sustainability and operational excellence programs.
Leadership& People Management
Provide leadership, coaching, and development for direct reports.
Create a high-performing and engagedteamculture.
Lead succession planning, talent development, and retention initiatives.
Ensure clearobjectives, accountability, and performance expectations.
Support workforce planning and recruitment activities.
Act as deputy for senior leadership whenrequired.
Compliance, Safety &Wellbeing
Ensure compliance with health, safety, and regulatory requirements.
Promote a safe and secure working environment.
Supportassociatewellbeing, mental health, and engagement initiatives.
Activelycontributeto first aid and emergency response processes.
Ensure adherence to company policies, procedures, and laboratory best practices.
WhatWe'reLookingFor
EssentialQualifications& Experience
Degree in Life Sciences or a related scientific discipline.
Strong laboratory background with a solid understanding of R&D and laboratory operations.
Proven experience leading operational teams within a laboratory, scientific, pharmaceutical, or research environment.
Demonstrated experience managing customer relationships and stakeholder engagement.
Strongpeopleleadership and team development experience.
Experience managing KPIs, service metrics, governance reviews, and operational performance.
Strongresource management skills.
Excellent communication, presentation, and influencing abilities.
Proven ability to lead change and continuous improvement initiatives.
HighlyDesirable
Experience implementing AI solutions to improve operational efficiency and productivity.
Experience drivingdigitalisationand technology transformation programs.
Experienceofpositive impactsofLean, Six Sigma,or other continuous improvement methodologies.
Experience with laboratory relocations, building transitions, or large operational projects.
Experience leading cross-functional teams within a regulated environment.
Strong data analytics and reporting capabilities.
Why Join Us?
This is a unique opportunity to lead a critical laboratory support function within a world-class scientific environment. You will play a key role in shaping the future of laboratory operations through innovation, digitalization, and service excellence while leading a talented team dedicated to enabling scientific discovery.
If you are a science-focused leader with a passion for operational excellence, innovation, and people development, we would love to hear from you.
#LI-Onsite
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Privacy Policy:
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
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