Technical Business Analyst - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 11 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of banking and wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description We are seeking a talented Technical Business Analyst specialising in Portfolio Management and Rebalancer to join our friendly, high-performing team where you will take responsibility for the business analysis approach in collaboration with a group of highly skilled developer colleagues. Key responsibilities: Provide detailed business analysis Discuss and break down client requirements Test deliverables Support the process flow of the team Contribute to organising the team Learn about a broad range of business topics and technologies Qualifications Experience with portfolio management in the financial industry and/or the fintech industry Strong practical understanding of software development lifecycles A proven ability to work independently Being comfortable working in a multi-cultural, international and multi-time zone environment You will get bonus points for Experience performing Business Analysis Experience with Portfolio Rebalancing Programming Know-How Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
Business Analyst - Custody - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description The Custody team is a dynamic team of Business Analysts and Software Developers spread across development centers in Switzerland, Luxembourg, Philippines and India. We follow an agile process, working closely within the team but also with other related teams and clients to develop new product features and maintain existing ones in live use. The team works with clients and partners to develop and deliver innovative solutions to meet market demands and help shape the back-office landscape of tomorrow.
Your key tasks Analysing and following-up customer inquiries about the Settlement, Corporate Actions, Reconciliation module Work closely with business stakeholders to understand their needs, objectives, and challenges. Translate business requirements into clear and concise functional specifications for technical teams. Specifying new functionality in collaboration with Software Developers, Partners, and Clients Maintenance of existing Custody functionality Supporting developers during implementation, including testing Testing and quality assurance for new functionality and system corrections Updating product documentation in collaboration with our Technical Writers. Qualifications Strong proven track record of working in a similar role. Technical background Profound know how of Custody Products and how project life cycles work Ability to capture and write Requirements Specifications Documents Strong analytical, problem-solving, and critical-thinking skills It would be a real bonus if you have Experience in working with agile methodologies. Bachelor’s degree in economics, Business Administration, Information Technology, or a related field Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. #LI-Hybrid
Senior Angular Software Engineer - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 11 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description In our team, we are responsible for all workplace related applications and technologies. The Web Workplace will be the future focus of our team. It is a persona agnostic workplace serving all mid- and backoffice personas with a lot of integration capabilities. Our team consists of software engineers & business analysts across the locations Manila and Zurich. The team is mostly self-organized and uses agile methodologies. We are not afraid to meet short time deadlines without making compromises to the quality of our work. Challenges reach across multiple technology stacks, from the pl/sql driven backend to Angular driven frontend. Your key tasks Collaboration with the Product Owner and Architects for specifications and design Take ownership and responsibility for your area of expertise Design, develop and maintain thought-out solutions within the team’s responsibility in the Web Workplace Improve and optimize existing functionalities Perform code reviews and coach junior team members Qualifications Stong evidencable relevant software development experience Strong conceptual and analytical mind with a structured and autonomous approach to work on complex technical problems Extensive experience in building web applications based on Angular, Typescript and Node.js Willingness to contribute during all stages of software lifecycle from requirements engineering to design and implementation Good collaborator and communicator It would be a real bonus if you have University or higher education degree in computer science or engineering or equivalent Knowledge / experience in Java and Springboot Knowledge / experience in Oracle and PL/SQL Hands-on experience with Docker and Kubernetes Knowledge and experience in public multi-tenant cloud hosted services, e.g. authentication or scaling mechanisms Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
PL/SQL Senior Software Engineer - Credit - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 11 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description We are seeking a Senior Software Engineer specializing in Credit to join our dynamic team in Edinburgh, United Kingdom. In this role, you will be responsible for developing and maintaining cutting-edge software solutions for credit risk assessment and management. Design, develop, and implement complex software systems for credit risk modeling and analysis Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications Write clean, efficient, and maintainable code using best practices and design patterns Optimize existing software systems for improved performance and scalability Participate in code reviews and provide constructive feedback to team members Troubleshoot and debug issues in production environments Stay up-to-date with emerging technologies and industry trends in financial software development Mentor junior developers and contribute to the team\\\'s technical growth Ensure compliance with financial regulations and security standards in all software solutions Qualifications Strong evidencible track record of software engineering ideally financial services or credit-related software development In-depth knowledge of financial software development and banking processes Strong understanding of database systems and SQL Knowledge of Agile methodologies and software development best practices Effective communication skills and ability to work in a collaborative team environment Ability to maintain multiple projects and prioritize tasks efficiently It would be a real bonus if you have Bachelor\\\'s degree in Computer Science, Software Engineering, or related field; Master\\\'s degree preferred Comprehensive understanding of credit processes, products, and regulations Avaloq Certification In-depth knowledge of the banking industry, including products and processes Expertise in credit risk assessment techniques and financial regulations Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
Senior Software Engineer - Securities Trading - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description The Securities Trading team is a dynamic team of Software Engineers and Business Analysts spread across several development centers. We follow an agile process, working closely with the Product Owner and related teams to develop product features and provide support to our extensive global customer base. We work with customers and partners to develop and deliver innovative solutions to meet market demands. The team is part of many exciting and challenging projects relating to cutting-edge Swiss, European and Asian banking initiatives. We are the experts in Avaloq for the Securities Trading and Transaction Reporting business. Your key tasks: Closely collaborate with the Team Lead, Product Owner, Business Analysts, and other Software Engineers Write solution designs for new developments and have them reviewed with our technical leads and architects. Participate in client workshops and support our business analysts in requirements analysis. Design, develop and maintain thought-out solutions within the team’s responsibility. Improve and optimize existing functionalities. Develop and maintain automated tests, quality insurance. Take ownership and responsibility for your area of expertise. To work with agile mindset, process, and ticketing platforms (Jira) Qualifications Strong proven track record of working in a similar role Good knowledge and sound understanding of database technologies (SQL, Oracle PL/SQL) Knowledge of Java programming languages. Python, C++ or similar can be valuable. Strong conceptual and analytical mind with a structured and autonomous approach to work on complex technical and business problems It would be a real bonus if you have: Experience in the financial industry and/or securities trading topics. Experience with Avaloq or other Trading System IT vendors. University degree in Computer Science or related discipline (preferable) Knowledge in domain specific standards for securities trading like FIX protocol, SWIFT MT or MX (ISO20022) Several years of experience in kernel development for the securities trading and transaction reporting modules of Avaloq, the Java adapters of the securities trading team like the FIX Bridge and the Community API implementation of the Avaloq stock exchange module German or French language skills Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
Senior Software Engineer - Business Frameworks - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description Our business frameworks team are an engaged and dynamic group of professionals who play a crucial role in creating the core elements of the Avaloq Banking Suite, which serve numerous Global banking clients . Our primary focus areas include: Business Process Management: Streamlining and improving the banks\\\' internal processes to enhance efficiency Object Framework: Maintain and improve the framework which stores banking data as objects in the underlying database Rule Engines: Maintaining and improving systems that automate decision-making processes based on predefined rules. We collaborate closely with both our customers and partners to craft and implement innovative solutions tailored to our customers\\\' needs. This collaborative approach allows us to stay at the forefront of the banking industry, particularly in relation to pioneering initiatives in Switzerland, Europe, and Asia. Our team is composed of software engineers and a product owner, all of whom prioritize the customer in their daily activities. We operate with a high degree of autonomy and adhere to agile methodologies, which emphasize flexibility, iterative progress, and constant improvement. Despite the pressure of tight deadlines, we are committed to maintaining the highest quality standards in our work. Your key tasks: Closely collaborate with the Team Lead, Product Owner, Team Architect and other Software Engineers Write solution designs for new developments and have them reviewed with our technical leads and architects Participate in client workshops and support our business analysts in requirements analysis Design, develop and maintain thought-out solutions within the team’s responsibility Improve and optimize existing functionalities Develop and maintain automated tests, quality insurance Take ownership and responsibility for your area of expertise Work with agile mindset, process and ticketing platforms (Jira) Qualifications Strong evidence-able continuous relevant software development experience Experience of working with database technologies (SQL, Oracle PL/SQL) Java programming language and frameworks. Eager to learn and understand the business needs aiming to provide clean designs and high-quality code Strong conceptual and analytical mind with a structured and autonomous approach to work on complex technical and business problems It would be a real bonus if you have University degree in Computer Science or related discipline Interest in maintaining Rule Engines Good understanding of Java, Spring framework and Spring Boot, Hibernate/JPA, SQL Experience with developing Domain-specific languages (DSLs) Knowledge / experience in Git, Gradle, Jenkins Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
HR Transformation SME - 12 month FTC - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description We are looking for an experienced professional to join our friendly, high-performing global HR Operations team to support us with driving HR transformation, automation, and process optimization within our Global HR Operations team. We have exciting projects ahead - including the transition from SAP HCM to SAP SuccessFactors and the implementation of new digital solutions and you will be key in ensuring structured execution, scalability, and continuous improvement. Our mission is to focus on what really matters and design HR processes that scale efficiently while delivering exceptional service and support. In this role, you will: Take a hands-on role in supporting the SuccessFactors transition and integration of new HR solutions, ensuring the timely completion of deliverables and objectives. Proactively manage timelines, risks, expectations, and resource allocation, applying project management techniques while ensuring alignment with stakeholder needs, policies, and best practices Lead small-to-medium sized HR projects and initiatives, ensuring smooth execution from planning to completion. Ensure deliverables, timelines, and budgets are met, while aligning with stakeholder needs, policies, and best practices Identify and implement scalable improvements to HR processes, aligning with stakeholder needs, policies, regulations, and best practices Defining and applying project scheduling techniques to manage risks and expectations proactively Presenting projects/initiatives status and results to decision-making bodies Being the subject matter expert (SME) and mentor of our global HR team members around automation and continuous improvement Owning and updating HR policies, regulations and processes with a focus on global alignment, digitalization and employee experience. Qualifications Strong experience in project management, HR process improvement, or HR digitalization Strong organizational skills with the ability to track tasks, follow up on deliverables, manage timelines, and coordinate resources effectively Hands-on experience with HR technology implementations, preferably including SAP SuccessFactors Strong evidencible analytical and problem-solving skills, with the ability to identify automation opportunities and drive process efficiencies Depth understanding of operational HR processes across multiple geographies, ideally gained within Shared Services You will get extra points for the following Ideally a senior level of CIPD accreditation Affinity for technology, with hand-on experience with SAP SuccessFactors, JIRA, SharePoint Proficiency in reporting tools such as PowerBi to analyze and present HR data effectively Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. #LI-Hybrid
Senior Software Engineer - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description The Edinburgh team are a friendly, fun and driven group of Software Engineers and Business Analysts spread across several development centers. We follow an agile process, working closely with the Product Owner and related teams to develop product features and provide support to our extensive global customer base. We work with customers and partners to develop and deliver innovative solutions to meet market demands. The team is part of many exciting and challenging projects relating to cutting-edge Swiss, European and Asian banking initiatives. Closely collaborate with the Team Lead, Product Owner, Business Analysts, and other Software Engineers Write solution designs for new developments and have them reviewed with our technical leads and architects. Participate in client workshops and support our business analysts in requirements analysis. Design, develop and maintain thought-out solutions within the team’s responsibility. Improve and optimize existing functionalities. Develop and maintain automated tests, quality assurance. Take ownership and responsibility for your area of expertise. To work with agile mindset, process, and ticketing platforms (Jira) Qualifications Strong proven track record of working in a similar role Good knowledge and sound understanding of database technologies e.g SQL, Oracle PL/SQL or similar Expert knowledge in at least 1 additional programming language Strong conceptual and analytical mind with a structured and autonomous approach to work on complex technical and business problems It would be a real bonus if you have: Experience in the financial or banking industries. Experience with Avaloq core platform University degree in Computer Science or related discipline (preferable) German or French language skills Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
Business Analyst - Payments - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description Your team As a member of our Edinburgh-based team, you will collaborate with Software Engineers and Business Analysts from all around the world building high-quality solutions to support our existing and new clients. What you will do We are seeking a skilled and analytical Business Analyst to join our payments team. As a Business Analyst specialising in payments, you will play an important role in helping our organisation to optimise payment processes, analyse and address customer issues and gather new requirements, and ensure compliance with industry regulations. You will work closely with cross-functional teams and to develop solutions to meet market demands. Following Agile methodologies, you will also work closely with the Product Owner and Software Engineers to design, develop, test, and maintain functionality within the team’s responsibility. Your day-to-day job will include: Evaluating and analysing payment processes to identify areas for improvement and efficiency. Collaborating with stakeholders to understand business requirements and translating them into payment solutions, documenting them in our internal tools (JIRA, Confluence, Service Request platform). Designing and building functionalities to implement business solutions in Avaloq. Remaining updated on payment industry regulations and standards. Troubleshooting customer issues and internal requests, managing client interaction during testing phase, taking care of bug fixing and potential change requests, providing help resolving issues and answering questions. Collaborating with developers during implementation and testing of new and existing functionality and bugfixes. Working with colleagues from different locations and cultures. Participating in Agile practices and ceremonies and working according to the Agile principles. Qualifications Strong track record of working in business analysis, ideally in payment industry and Agile environments. Good knowledge of payment transaction products (transfers, direct debits, card processing, etc.) with a familiarity with payment industry regulations (e.g., ISO20022, CBPR+, SEPA, PSD2…). Excellent logical, analytical, and problem-solving skills with an eagerness to learn and understand the business needs with a detail-oriented approach to impact analysis, troubleshooting and/or co-ordination with other teams. Ability to work collaboratively in a distributed team environment, willing to contribute and help other team members to successfully achieve team goals. Experience with applications such as JIRA or Confluence is a plus. It would be a real bonus if you have: University Degree in Economics, Business, Finance or a related field with experience and interest in software development or an education in Computer Science/Engineering/Mathematics with an affinity and interest for banking/economics or equivalent education/experience Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. #hybrid
First Level Support Engineer - Edinburgh Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Job Description The First Level Support Engineer is responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members. The ideal candidate will have strong technical skills and be able to work independently and as part of a team. Responsibilities: Answer customer questions via ticketing tool, email or eventually by phone Troubleshoot technical problems and provide solutions Escalate issues to the appropriate team members Document customer interactions and resolutions Stay up-to-date on the latest software releases and features Work with other team members to improve the customer support experience Qualifications Fluent German both written and spoken is a must Strong proven track record of successful delivery within technical support Strong troubleshooting skills Excellent communication and customer service skills Proficiency in the use of various technical tools and software It would be a real bonus if you have: Experience within in the banking sector Avaloq Banking System knowledge skills in the german language (spoken/ writen) B1-B2 Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. #LI-Hybrid
