Job Requisition ID #26WD95153Education Offerings & Customer Success team @ AutodeskThe Education Offerings & Customer Success team designs and scales service offerings that enable our education customers to realize value from Autodesk products and platform services. We partner closely with Product, Sales, Digital Experience, Brand, and Customer Success to create services that accelerate adoption, drive expansion, and deliver measurable customer outcomes. You’ll join a globally distributed, collaborative team focused on building repeatable, scalable offerings that meet customers where they are.Position overviewAt Autodesk, we design experiences that unlock value for our customers. The Service Offering Manager is responsible for defining, designing and operationalizing service offerings that support education customers in their adoption and transformation with Autodesk technology. This role will focus on horizontal offerings and cross-product experiences — particularly services that leverage AI capabilities and platform services — and will require deep understanding of the education landscape (K-12, Vocational, higher education, and alternative academic programs). You will synthesize customer, product and market inputs to create offerings that scale across regions and product portfolios, and you will partner with platform, business models, product, digital experience, sales and education teams to bring these offerings to market.This role is open in NAMER and EMEA and is available as hybrid or remote; the successful candidate will work across geographically diverse teams and time zones.ResponsibilitiesStart strong: you will design and launch education-focused, horizontally scoped offerings that connect Autodesk’s AI, platform services, and product portfolio to measurable educational outcomes (learning outcomes, adoption, institutional adoption, and curriculum integration)Design end-to-end services offerings for education customers that span multiple product lines and leverage Autodesk platform servicesDefine the expected customer experience, success outcomes and proposed delivery model for each offering, document journey maps, deliverables, templates, business model and pricing considerationsPartner with Platform & Engineering teams and Product teams to translate capabilities and AI features into deliverable, repeatable servicesCollaborate with Education and Industry teams to ensure offerings meet the needs of instructors, learners, institutions and education buyersDefine success metrics (e.g., time-to-value, adoption, NPS, license consumption, learning outcomes)Use customer and stakeholder feedback, market data, and competitive insight to prioritize offering roadmaps and to evolve content, scope and pricingProvide program management for offering design, pilot and scale phases; create launch checklists, enablement plans and risk mitigations required for regionally compliant deploymentsEnsure offerings consider privacy, security and ethical use of AI within education contexts, and coordinate with Trust/Privacy teams as requiredBuild and maintain relationships with key academic partners, resellers and platform partners to enable broader distribution and co-deliveriesMinimum Qualifications5+ years relevant experience in Service/Offering Design, Professional Services, Consultancy or Product Management for servicesDemonstrated experience designing and launching professional services or success offerings for enterprise SaaS or platform businesses, ideally with cross-product (horizontal) scopePractical experience translating platform capabilities and API products into repeatable service deliverablesDirect experience or strong domain knowledge of the education sector (K-12, Vocational, Higher Education, academic programs and edtech), including procurement cycles, LMS/platform integration patterns and curriculum needsKnowledge of customer journey mapping, experience design and how to operationalize experience across global delivery teamsProven ability to work effectively with global and virtual teams and to influence cross-functional stakeholdersStrong program management skills with a track record of launching scalable offeringsPreferred QualificationsExperience working with academic IT systems.Experience in edtech, academic partnerships, or with institutional procurement and academic licensing modelsExperience with platform engineering teams, API product managers, or developer experience teamsPrevious experience designing services that incorporate AI/ML elements including ethical considerations, data governance, and model monitoringFamiliarity with education research design or methods to evaluate learning outcomesExperience with partner enablement (systems integrators, resellers, academic partners) and GTM motion for professional servicesAdvanced degree in education technology, instructional design, product management, business, or related fieldThe Ideal CandidateCollaborative and influential — you build alignment quickly across Product, Platform, Sales, Marketing and DeliveryCustomer-centric — you represent the customer and education buyer in every decision and can translate institutional needs to product and platform requirementsData-driven — you define clear success metrics and use data to iterate and prioritizePragmatic and hands-on — you know how to move from strategy to repeatable execution, building documentation and enablement to scaleCurious about AI and platform technologies — you understand what AI/ML enables (and its limits) and can define responsible, practical uses in the education contextPassionate about learning — you care about how technology impacts teaching, learning and workforce readiness#LI - DNILearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,000 and $148,830. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity
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