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  • Maintenance Operative  

    - Birmingham
    Job DescriptionWe develop and run villages with the wow factor that en... Read More
    Job Description

    We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

    Driving licence is required for this role.

    As our Maintenance Operative you will perform a range of general and ground maintenance duties to a consistently high level and assist the Facilities Manager with daily maintenance, meeting the standards required by our owners and the business.

    Our owner’s quality of life and care depend upon the safe and exceptional standard of the facilities we provide, as well as the facilities within their home.

    The Ideal Candidate:

    • Experience in pool plant operations.
    • Experience in electrics, joinery, plumbing would be an advantage.
    • Knowledge of Health & Safety working practices and regulations, COSHH, RIDDOR, etc.
    • Multi-trader (desirable).
    • Problem solving skills.
    • Team player who can also work independently.
    • Warm, professional and empathetic.

    In Return You Will Receive:

    • Work life balance
    • Competitive salary
    • Company pension scheme, with a 5% company contribution
    • 28 days holiday (inclusive bank holidays)
    • 50% discount on food and drinks at all of our restaurants nationwide
    • Guest suites at staff rates at all of our luxury villages nationwide
    • Excellent learning and development opportunities
    • Free membership to our employee discount portal with access to discounts at all major retailers.
    • Free membership to our Healthcare Cash Plan Scheme
    • Refer a friend bonus scheme
    • Free uniform and a lot more…

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

    AV_CHP

     

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  • Waiter / Waitress  

    - Birmingham
    Job DescriptionThe RoleThe Restaurant is set within our Audley Retirem... Read More
    Job Description

    The Role

    The Restaurant is set within our Audley Retirement village, the village has its own health club, library, fine dining restaurant, bar and luxury suites. Audley villages comprises of owners, who permanently reside on site within their own private homes but also hosts external customers. From the simple to the finest cuisine, beautiful settings in heritage buildings and, of course, the very best people. As a growing luxury brand, we’re serious about investing in our people’s training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.

    As our Waiter / Waitress you’ll ensure that Audley Owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the exceptional food and surroundings at our restaurant and bistro will get a warm welcome and a smooth, seamless service.

    Whether you’re taking reservations, seating guests, advising on the menu, serving afternoon tea, promoting the village and our luxury spa, or sharing a joke with regulars, you’ll deliver an exceptional service. You’ll also help service our guest suites, answer owners’ enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.

    The Ideal Candidate:

    • Previous experience in hospitality and handling cash (preferably).
    • Taking pride in everything you do is an essential quality for this role.
    • A ‘can do’ attitude and an organised approach that ensures things get done.
    • Excellent communication skills.
    • Self-motivated and driven by standards and sales opportunities.
    • Eager to learn and develop.
    • Hands on and flexible approach to daily duties and shift patterns.
    • Warm, professional and empathetic, as well as smartly turned out.

    In Return You Will Receive:

    • Work life balance
    • Competitive salary
    • Company pension scheme, with a 5% company contribution
    • 28 days holiday (inclusive bank holidays)
    • 50% discount on food and drinks at all of our restaurants nationwide
    • Guest suites at staff rates at all of our luxury villages nationwide
    • Excellent learning and development opportunities
    • Free membership to our employee discount portal with access to discounts at all major retailers.
    • Free membership to our Healthcare Cash Plan Scheme
    • Refer a friend bonus scheme
    • Free uniform and a lot more…

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

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  • Sales Consultant  

    - Henley on Thames
    Job DescriptionWe develop and run villages with the wow factor that en... Read More
    Job Description

    We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

    This is a sales role where you'll be selling not just a property, but also a type of retirement that can offer people a whole new lease of life.

    Key responsibilities:

    • To overall manage the sales enquiries, reporting on volume and timelines of current enquiry status.
    • To engage in purchasing customers and continue a professional relationship that is informative and helpful.
    • To generate new appointments from an existing database via organised outbound calls.
    • To provide information to new and interested customers from an ‘off plan’ visual and provide in-property viewings.
    • To support events for potential new customers that are being introduced and engaged into the brand.
    • To support manage the sales environment including the sales office and sales suites to ensure they are presentable and fit for impromptu and scheduled customer interest.
    • To manage sales enquiries via telephone, internet leads, walk-in’s and scheduled/impromptu appointments.
    • To present the brand to all enquiries in an informed manner, providing information and following a next steps sales programme to optimise progressive interest.

    Required skills and experience

    • Previous sales and face to face customer service experience is essential
    • Excellent communication skills and telephone manner
    • Proven experience of high customer service.
    • Experience of being in a role that is results driven and measured.
    • The ability to work accurately whilst under pressure in a target orientated environment
    • Computer literate
    • A team player with excellent organisational skills
    • A good knowledge of the local area
    • You must hold a full UK/EU driving licence and have access to your own transport

    Why you would like to work here

    Working with Audley is a long-term career prospect, because we develop our sites in phases, and resell apartments when they become available. We'll help you develop, too, with sales training throughout your career, including a management development programme. What’s more, there are wider opportunities throughout the Audley Group, including with our sister brand, Audley Villages.

    • Incentive plans
    • Commission Scheme
    • Membership to our employee discount portal with access to discounts at all major retailers.
    • Membership to our Healthcare cash plan scheme
    • Pension Scheme
    • 25 days holiday plus 8 Bank Holidays
    • Saturday working on a rota basis
    • Audley Academy full sales training provided

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

    AV_CHP

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  • Sales Consultant  

    - High Wycombe
    Job DescriptionWe develop and run villages with the wow factor that en... Read More
    Job Description

    We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

    This is a sales role where you'll be selling not just a property, but also a type of retirement that can offer people a whole new lease of life.

    Key responsibilities:

    • To overall manage the sales enquiries, reporting on volume and timelines of current enquiry status.
    • To engage in purchasing customers and continue a professional relationship that is informative and helpful.
    • To generate new appointments from an existing database via organised outbound calls.
    • To provide information to new and interested customers from an ‘off plan’ visual and provide in-property viewings.
    • To support events for potential new customers that are being introduced and engaged into the brand.
    • To support manage the sales environment including the sales office and sales suites to ensure they are presentable and fit for impromptu and scheduled customer interest.
    • To manage sales enquiries via telephone, internet leads, walk-in’s and scheduled/impromptu appointments.
    • To present the brand to all enquiries in an informed manner, providing information and following a next steps sales programme to optimise progressive interest.

    Required skills and experience

    • Previous sales and face to face customer service experience is essential
    • Excellent communication skills and telephone manner
    • Proven experience of high customer service.
    • Experience of being in a role that is results driven and measured.
    • The ability to work accurately whilst under pressure in a target orientated environment
    • Computer literate
    • A team player with excellent organisational skills
    • A good knowledge of the local area
    • You must hold a full UK/EU driving licence and have access to your own transport

    Why you would like to work here

    Working with Audley is a long-term career prospect, because we develop our sites in phases, and resell apartments when they become available. We'll help you develop, too, with sales training throughout your career, including a management development programme. What’s more, there are wider opportunities throughout the Audley Group, including with our sister brand, Audley Villages.

    • Incentive plans
    • Commission Scheme
    • Membership to our employee discount portal with access to discounts at all major retailers.
    • Membership to our Healthcare cash plan scheme
    • Pension Scheme
    • 25 days holiday plus 8 Bank Holidays
    • Saturday working on a rota basis
    • Audley Academy full sales training provided

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

    AV_CHP

    Read Less
  • Sales Manager  

    - Cobham
    Job DescriptionSales Manager We develop and run villages with the wow... Read More
    Job Description

    Sales Manager 

    We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

    Role Purpose

    Reporting into the Regional Sales Director, this role is responsible for the sales team’s performance and has the overall responsibility for achieving the sales targets for that village.

    Principal Accountabilities and Responsibilities:

    • Managing leads and distributing across the team – ensuring all telephone, online and walk-in enquiries are followed up and appointments are scheduled in the CRM
    • Conduct regular 1:1 selling skills assessments with the Sales Consultants in a supportive/continuous improvement approach which feeds through to a Coaching and Development plan for each team member. Updating Clear Review with feedback and objectives
    • Completes regular planning sessions with their Regional Sales Manager to advance the pipeline
    • Effectively build the value in the brand maximizing overall revenue opportunity
    • Identifying areas of opportunity aligned with the sales process
    • Effective objection handling skills and creative follow up
    • Advance the database through regular planning sessions with the Regional Sales Director and Sales Consultant to advance each sales opportunity through the sales process
    • Creating and organising sales events aligned with database opportunities
    • Continue to innovate, develop services and generate new ideas
    • Demonstrates belief and passion in the Audley brand and product
    • Presenting the Audley brand to all customers in an informed manner, providing information which is fully documented
    • Ensures all activity/conversations/discussions are documented in CRM for compliance and proof of transparency
    • Develop a culture of delivering an exceptional service to clients, ensuring all commitments are met and expectations are exceeded
    • Ensuring each sale is achieved through integrity, transparency and involve the care team where appropriate to avoid post-move in challenges
    • Building and maintaining relationships with other departments and key stakeholders across the village
    • Keeping in constant contact with purchasers and solicitors throughout the sales process to ensure timely exchange and completion to minimise cancellations
    • Providing regular reports on volume and timelines of enquiries
    • Contribute to the wider team sales tactical plan requirements
    • Upholding the organisations values and demonstrating professional behaviour

    Key Skills & Requirements:

    • Experience in a sales management within a consultative, high value arena with a proven track record of achieving personal and team targets
    • Proven experience of excelling in a target driven, customer facing environment
    • Experience in coaching, leading and developing teams to deliver results
    • Able to demonstrate resilience, self-motivation and negotiation skills
    • Able to adapt approach and communication style depending on audience in order in influence effectively
    • Demonstrate a high level of empathy with a proven track record of building customer relationships over a long sales process and delivering a high level of service
    • To capture and reflect the organisation values and behaviours
    • Full clean driving licence with business travel insurance

    Why you would like to work here

    Working with Audley is a long-term career prospect, because we develop our sites in phases, and resell apartments when they become available. We'll help you develop, too, with sales training throughout your career, including a management development programme. What’s more, there are wider opportunities throughout the Audley Group, including with our sister brand, Mayfield Villages.

    • Competitive salary
    • Incentive plans
    • Commission Scheme
    • Membership to our employee discount portal with access to discounts at all major retailers.
    • Membership to our Healthcare cash plan scheme
    • Pension Scheme
    • 25 days holiday plus 8 Bank Holidays
    • Saturday working on a rota basis (typically 1 in 3)
    • Audley Academy full sales training provided

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

    AV_CHP

    Read Less
  • Hospitality and Restaurant manager  

    - Hungerford
    Job DescriptionWe develop and run villages with the wow factor that en... Read More
    Job Description

    We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

    As our Operations Manager you will be an integral part in the smooth running of Audley villages and you’ll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience.

    You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities.  You will be responsible for ensuring the Village complies with all procedures and policies and you’ll also act as a deputy for the General manager in their absence.

    The Ideal Candidate:

    • Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
    • Ability to deal with all employee relations issues professionally and legally.
    • Effective experience of people management including Rota management, recruitment, onboarding and staff development.
    • Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
    • Project Management experience mainly for event planning and management (preferably).
    • Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
    • Warm, professional and empathetic.

    In Return You Will Receive:

    • Work life balance
    • Competitive salary
    • Company pension scheme, with a 5% company contribution
    • 28 days holiday (inclusive bank holidays)
    • 50% discount on food and drinks at all of our restaurants nationwide
    • Guest suites at staff rates at all of our luxury villages nationwide
    • Excellent learning and development opportunities
    • Free membership to our employee discount portal with access to discounts at all major retailers.
    • Free membership to our Healthcare Cash Plan Scheme
    • Refer a friend bonus scheme
    • Free uniform and a lot more…

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

    AV_CHP

    Read Less
  • Night Porter  

    - Cobham
    Job DescriptionWe develop and run villages with the wow factor that en... Read More
    Job Description

    We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

    As our Night Porter you will deliver friendly and efficient customer service and create a secure, warm and welcoming environment for all our owners. Assist with administrative and operational support throughout the village and with the delivery of some care support if required.

    The Ideal Candidate:

    • Strong communication skills.
    • Good level of literacy and numeracy as well as written and oral English.
    • Experience of using a computer would be an advantage.
    • Ability to multi-task.
    • You should be able to identify priorities and manage time effectively.
    • Positive attitude and tolerant nature.
    • Flexible approach to daily duties and shift patterns.
    • Pool cleaning and completing pool test log.
      • Preparing swimming pool and club for day use.
      • Ensuring cleanliness of all public areas as appropriate.
      • Refuse collection throughout the village.
      • Cleaning duties throughout communal areas.
    • Ability to work under pressure and perform well in an emergency.
    • Warm, professional and empathetic.

    In Return You Will Receive:

    • Work life balance
    • Competitive salary
    • Company pension scheme, with a 5% company contribution
    • 28 days holiday (inclusive bank holidays)
    • 50% discount on food and drinks at all of our fine dining restaurants nationwide
    • Guest suites at staff rates at all of our luxury villages nationwide
    • Full training provided by our Academy
    • Excellent learning and development opportunities
    • Free membership to our employee discount portal with access to discounts at all major retailers.
    • Free membership to our Healthcare Cash Plan Scheme
    • Refer a friend bonus scheme
    • Free uniform and a lot more…

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

    AV_CHP

     

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  • Housekeeper  

    - Egham
    Job DescriptionAs our housekeeper you will provide the highest standar... Read More
    Job Description

    As our housekeeper you will provide the highest standards of cleanliness and service at all times. In addition, you will maintain confidentiality of owners, families and team members. Our award winning luxury villages also need to be kept looking immaculate for our owners and customers, so if you enjoy a wide varied routine but with the emphasis of keeping everywhere spick and span then this could be the role for you.

    The Ideal Candidate:

    Obviously, if you have experience in housekeeping that’s fantastic – but for us it’s not essential.

    We can provide you with basic training and our online Audley Academy will help you build your skills. It’s the ability to put yourself in someone else’s shoes, to treat them with respect, and to appreciate that you’re in their home, and need to do things their way, that is vital. As a warm, capable, reliable and discreet individual.

    In Return You Will Receive:

    • Work life balance
    • Competitive salary
    • Company pension scheme, with a 5% company contribution
    • 28 days holiday (inclusive bank holidays)
    • 50% discount on food and drinks at all of our restaurants nationwide
    • Guest suites at staff rates at all of our luxury villages nationwide
    • Excellent learning and development opportunities
    • Free membership to our employee discount portal with access to discounts at all major retailers.
    • Free membership to our Healthcare Cash Plan Scheme
    • Refer a friend bonus scheme
    • Free uniform and a lot more…

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

    AV_CHP

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  • Commis Chef  

    - Birmingham
    Job DescriptionThe Role: Whether you’re helping to create a traditiona... Read More
    Job Description

    The Role:

    Whether you’re helping to create a traditional Sunday lunch, presenting our popular afternoon tea or helping to prepare dishes for one of our themed nights, as our Commis Chef you’ll deliver food that keeps our customers coming back for more.

    With a newly created menu for each season,  the menu is modern yet full of classical English charm. The elegant décor and relaxed atmosphere make the perfect setting for a unique and special dining experience.

    The Commis Chef will work closely with the rest of the team to produce consistently outstanding food during service. You’ll be required to prepare ingredients, organise deliveries, assist with stock ordering and stock rotation, making sure the kitchen is always clean and supporting the senior members of team. Learning and development is a huge aspect of this role and you will be a vital member of this small, talented team.

    The Ideal Candidate:

    • Food health and hygiene knowledge.
    • Experience with stock ordering and food deliveries.
    • Knowledge of stock control.
    • Preparing vegetables and meats.
    • Cleaning stations.
    • Positive attitude and tolerant nature.
    • Flexible approach to daily duties and shift patterns.
    • Ability to work under pressure.

    In Return You Will Receive:

    • Work life balance – no split shifts
    • Competitive salary
    • Company pension scheme, with a 5% company contribution
    • 28 days holiday (inclusive bank holidays)
    • 50% discount on food and drinks at all of our fine dining restaurants nationwide
    • Guest suites at staff rates at all of our luxury villages nationwide
    • Full training provided by our Academy
    • Excellent learning and development opportunities
    • Free membership to our employee discount portal with access to discounts at all major retailers.
    • Free membership to our Healthcare Cash Plan Scheme
    • Refer a friend bonus scheme
    • Free uniform and a lot more…

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

     

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  • Chef De Partie  

    - Hungerford
    Job DescriptionThe Role: Whether you’re helping to create a traditiona... Read More
    Job Description

    The Role:

    Whether you’re helping to create a traditional Sunday lunch, presenting our popular afternoon tea or helping to create a menu for one of our themed events taking part in creating a five-course tasting menu to accompany the fine wines from our cellars, as our Chef De Partie you’ll deliver food that keeps our customers coming back for more.

    With a newly created menu for each season, the menu is modern yet full of classical English charm. The elegant décor and relaxed atmosphere make the perfect setting for a unique and special dining experience.

    The Chef De Partie will work closely with the rest of the team to produce consistently outstanding food during service.

    You’ll also assist with everything from stock ordering, stock rotation, ensuring absolute cleanliness and order is in accordance with HACCP rules and Audley Company Procedures. Finally helping the management team to develop new dishes and menus you will be a vital member of this small, talented team.

    The Ideal Candidate:

    • A proven history of running a section of the kitchen, managing food deliveries & stock control.
    • Food Hygiene Certificate Level 2 (preferred).
    • Experience of stock ordering.
    • Good level of culinary knowledge.
    • Positive attitude and tolerant nature.
    • Flexible approach to daily duties and shift patterns.
    • Ability to work under pressure.
    • Warm, professional and empathetic.

    In Return You Will Receive:

    • Work life balance – no split shifts
    • Competitive salary
    • Company pension scheme, with a 5% company contribution
    • 28 days holiday (inclusive bank holidays)
    • 50% discount on food and drinks at all of our fine dining restaurants nationwide
    • Guest suites at staff rates at all of our luxury villages nationwide
    • Full training provided by our Academy
    • Excellent learning and development opportunities
    • Free membership to our employee discount portal with access to discounts at all major retailers.
    • Free membership to our Healthcare Cash Plan Scheme
    • Refer a friend bonus scheme
    • Free uniform and a lot more…

    Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

    AV_CHP

    Read Less

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