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Atcore Technology
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  • Support Analyst  

    - Cardiff
    Tigerbay is a Cardiff-based technology business, creating online syste... Read More
    Tigerbay is a Cardiff-based technology business, creating online systems for the travel industry. We are a small, but effective team, catering to several high-profile customers including Saga, Titan Travel, Newmarket Holidays, Mark Warner, Simpson Travel, HF Holidays and Martin Randall.
    Our key strength is our in-depth knowledge of both Travel and Technology. We understand that having knowledge of both areas within the team is ideal, however new employees will quickly gain knowledge in the position. Our strategy is to recruit only the best people and nurture them with the skills to succeed and we reward them accordingly.

    Role DescriptionWe are seeking a proactive and detail-oriented Support Analyst to join our team. This entry-level role is ideal for someone with a background in tour operations who is looking to transition into the technology side of the travel industry. The successful candidate will play a key role in supporting our clients, ensuring smooth operation of our platform, and contributing to the overall customer experience.
    Backed by Travelsoft, Tigerbay is set for growth - this is a unique opportunity to be part of that story.

    Key ResponsibilitiesProvide 1st line support to customers via ticketing system and phone calls.Evaluate ticket impact and urgency, gathering necessary information for each type of request.Keep customers informed of progress and updates regarding their tickets.Foster strong relationships with Tigerbay customers to deliver personalised support.Test product functionality and replicate user scenarios to better understand customer needs and issues.Assist in creating and maintaining support documentation, knowledge base articles, and FAQs.Demonstrate self-sufficiency in task management, adept at identifying and prioritising tasks, and possessing the experience to recognise the appropriate moments to seek input from colleagues or managers.
    Experience and Skills RequiredExperience in a customer support or help desk role.Experience of working in a Tour Operator business is desirable.Strong troubleshooting skills with the ability to analyse and resolve complex technical issues.Excellent customer service and communication skills.Experience with support ticketing systems and remote support tools.Ability to work under pressure and manage multiple priorities.Strong attention to detail and commitment to delivering high-quality support.A keen interest in SAAS Technology, is advantageous.
    Why Work with Us?We believe that with exceptional technology and the right people, we can deliver unrivalled customer satisfaction.Tigerbay is a Cardiff-based technology business, creating online systems for the travel industry.We have developed a supportive and passionate culture, united behind our shared goals for the business and our clients.As we grow, we relish the chance to build our team with talented and highly skilled people who can contribute to the company’s future development.We value the contribution and success of every employee, investing in their personal and professional development through ongoing nurturing and mentoring.We offer an impressive benefits package, which includes a 5% contributory pension, private medical insurance, permanent health insurance and flexible workings hours. Read Less
  • Information Security and Compliance Manager  

    - Slough
    ATCORE is the leading international supplier of technology solutions f... Read More
    ATCORE is the leading international supplier of technology solutions for the leisure travel sector. With our market-leading reservation and distribution platform, we empower travel businesses to meet the needs of travellers through our suite of bespoke solutions.
    Our customers range from large vertically integrated groups, through to smaller specialist operators who enjoy a variety of service offerings. We provide applications support, hosting support and monitoring to keep our customers running 24x7. Our ATCOM software - built on the Oracle platform is the beating heart of their business, the place where millions of holidays are created, found and booked.
    We have an exciting opportunity for a Information Security and Compliance Manager to join ATCORE in a key standalone position reporting directly to the CFO.

    What you will do as our Information Security and Compliance Manager:
    The Information Security and Compliance Manager is responsible for defining and implementing the organisation’s information security strategy to protect data, systems, and intellectual property. This role ensures compliance with UK, European and North American regulations and industry standards, while embedding security into the software development lifecycle.
    What your key responsibilities will be:Strategic LeadershipDevelop and execute a security strategy aligned with business and product objectives.Advise senior leadership on emerging threats, risk posture, and security investments.Governance & ComplianceEstablish and maintain an information security governance framework.Ensure compliance with UK and international standards, including:GDPRPCI DSSPCI 3DSSOC 2NIST 800-61 r3Oversee internal and external audits and certification processes.Manage and complete security assessments for 3rd parties, customers and insurance purposes.Work in partnership with the Legal team to define information security contractual requirements.Interact with customers, to demonstrate compliance with legal and contractual requirements.Risk ManagementAudit risk assessment activity and determine mitigation strategies.Manage third-party and supply chain security risks.Secure DevelopmentWork closely with engineering teams to:integrate security into the software development lifecycle,define secure coding standards andoversee code review processes.Security OperationsLead incident response and disaster recovery planning.Oversee vulnerability management, penetration testing, and threat intelligence.Policy & AwarenessDevelop and enforce security policies and standards.Deliver security awareness training across the organisation.
    Degree in Computer Science, Cyber Security, or related discipline .5+ years of experience in information security, including leadership roles.Professional certifications such as CISSP or CISM.Detailed understanding of GDPR.Strong knowledge of compliance frameworks (PCI DSS, PCI 3DS, SOC 2).Knowledge of the DRATA GRC platform.Experience in secure software development practices and cloud security.Strategic thinking and ability to align security with business goals.Excellent communication and stakeholder engagement skills.Strong analytical and problem-solving abilities.
    We offer a wide range of benefits, including employer matched contributory pension scheme, business and personal travel insurance, healthcare schemes, life insurance, and many more.
    We carefully recruit, retain and develop our most talented personnel and, as a result, have a uniquely low level of employee turnover of around 5%. Half of our employees have been with the company for 10 years or more, a level of longevity very rare in the technology sector.
    Based in Slough, UK, with offices in North London and Cardiff, we are 200 employees strong and hire people with an unparalleled combination of industry and technical expertise.
    Join in the creation of technologies that impact millions of travellers in a multi-trillion-dollar industry. Be part of a highly motivated family and grow your career with the guidance of strong leadership. Read Less

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