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Arriva
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  • Security & Identity Architect - Doxford, SR3 3XP Arriva is a leading E... Read More
    Security & Identity Architect - Doxford, SR3 3XP Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe.  The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for a Security & Identity Architect to join our Information Security Team on a full time, permanent basis. This role will be based from either our Sunderland, London, Derby or Thurmaston office. Re p ortin g to th e G rou p H e ad of Se cu rity Op e ration s , th e Se cu rity an d I d e n tit y Arch itec t is a s tra tegi c an d techn ical le ad e r re sp ons ib le f or em b e dd in g grou p w id e Se cu rity b y De s ign p rin ciples . T h is ro le e nsu re s th at s e cu rity is s y s tem at ically in tegrated th rou gh ou t th e s olu tio n d e v e lop me n t lif e cy cl e , w ork in g c los e ly w ith arch itec tu re , p ro je ct, an d d e liv e ry teams to in f lu e n c e an d as s u re th e s e cu re d e s ig n of sys tem s , p lat f orms , an d d igita l s e rv ice s . A key re sp ons ib ili ty of th i s p o s ition is to e nh an ce an d im p l e m e n t Arriv a’ s p ro jec t assu ra n ce f ram ew ork th at ev alu at e s in itia tiv e s for adh e re n ce t o n on - f un ction al se cu rity re qu ire m e n ts . T h is fra m e w ork wil l b e ta ilored to as s es s ris k p o s tu re , id e n tify m is con f igur at ion s or d ef ici e n cie s , an d su p p ort op e r at ion al teams in m itigat in g e xp osu re b ef or e sys tem s are d e p loy e d or go liv e . T h e Ar ch itec t w ill p r ov id e on goin g gu id an ce an d ov e rs ight t o en s u re a lign me n t w ith en terp ris e s e cu rity s tand ar ds . T h e ro le w ill le ad a f ocu s e d eff ort on m ain ta in in g a n d im p le m e n tin g n on -f un ction al s e cu rity re qu ire m e n ts (NFRs ) acros s t h e organ is at ion . T h is in clud e s d ef in in g m in im u m acce p ta b le criteria f or id e n tity , acce ss , con f id e n tia lity , in tegrity , av ailab ility , an d aud itab ility in all tech n ical d e s igns . Add ition ally , th e ro le w ill h e l p id e n tify, cat alo gu e , an d tra ck s e cu rity - re lat e d t e chn ical d e b t f or n e w sys tem s th at f all sh ort of re q u ire d con tro ls —e nsu rin g th e s e are rais e d to th e app rop riat e ris k re gis ters an d p rio ritiz e d a ccord in gly. Be y on d d e liv e ry assu ran ce , t h e Se cu rity an d Id e n tit y Arc h itec t is als o re sp on s ib le f or e s tab lish in g a gov e rn an ce an d as su ran ce f ram e w ork aroun d core id e n tit y an d acce s s m an ageme n t (I AM) f un ctions , su ch as a ss e t m an ageme n t, p e n e tra tio n tes tin g, lif e cy cle m a n ageme n t, us e r acc e s s con tro l, RBA C, an d p riv ile ge d acc e s s m an age me n t (PAM). Wh ile n ot d ir e ctly e x e cu tin g th e s e tas ks , th e ro le s e ts th e s tra tegi c d ire ction , p olicie s , an d key c on tro ls to e nsu re IAM d i s ciplin e s are m an aged cons is tentl y an d s e cu re ly across IT Teams. Direct responsibilities: •    Re v ie w s cu rren t p ro jec t as su r an ce fram ew ork w ith in Arr iv a U K, im p le me n tin g i m p rov e m e n ts , an d rollin g ou t f ramew ork a cr os s a ll op e ratin g un it s , in clud i n g t rain in g, m on ito rin g, an d me n to rin g. •    Main ta in s an d improv e s Arriv a’ s n on fun ction al re qu ireme n ts for n e w s ys tem s t o ensu re s e cu rity b y d e s ign (SbD) is em b e dd e d in ou r s y s tem s , in lin e with Arriv a’ s s tra tegi c d ire ction an d ris k ap p e tit e . •    Ensu re s cyb e r an d t e chn ology ris k is man aged in lin e with ris k app e tit e s o th a t p rodu ct s , s olu tion s a n d p lat f orms a re de s igned , bu ilt, an d d e p loy e d se cu re ly a s we ll a s b e in g a ligne d t o organ is at ion al goa ls , a n d th at techn ical d e b t aris in g from insu ff ici e n t s e cu rity con tro ls is ad e qu at e ly cap tu re d , work in g with th e H e ad – In f oSe c G RC & Awarenes s t o t rack th os e ri s ks in th e in f ormat ion s e cu rity ris k re gis ter. •    Builds re lat ionsh ip s a n d co lla b orates with s e n ior le ad e rs an d p ro fe ss ion als a cro s s th e Ar riv a to und e rs tand , co mm un icate an d en cou rage mitigat ion s for t e chn ical s e cu rity ris ks re lat in g t o th e imple me n ta tio n o f n e w s olu tions . E n su rin g th at an y re m ain in g ris k is s igned o f f b y t h e bus in e ss . •    Stay s upd a ted o n th e la tes t s e cu rity t re nds , th re at s , v u ln e ra b ilities , an d t e chn ologie s t o p ro act iv e ly id e n tify an d add re s s eme rgin g ris ks a s we ll a s s u rf acin g th os e ris ks du rin g th e im p rov e m e n t of Arriv a’ s t e chn ical s tand ard s . •    Collab orates with in th e Grou p In f ormat ion Sec u rity t e am a n d wider Grou p In f ormat ion Te chn ology t e a m s t o a gre e p r ojec t re lat e d In f oS e c KPIs , s e t ta rge ts an d impleme n t m on ito rin g acros s th e o rgan is at ion . •    Collab orates with in tern al an d extern al p artn e rs t o ensu re th at a ll s of tware an d h ard w are ch an ge s a re s e cu re b y d e s ign, ch amp ion in g s tron g s e cu rity arch itectu re an d id e n tit y m an agem e n t acros s th e t e chn ology t e ams in th e bus in es s , an d p ro act iv e ly id e n tify an d m itigat e ris ks ; th is in clud e s re p re s e n tin g in f ormat ion s e cu ri ty o n th e ch an ge adv i s ory b oa rd an d s ta ge ga te rev iew s . •    Supp orts th e b u s in e s s in und e rs tand in g th e n e ce ss ity o f p ene tra tio n t e s ts , an aly s in g resu lt s , an d ensu rin g v e nd or s imple m e n t robus t s e cu rity improv eme n ts , work in g with th e H e ad – In f oSe c G RC & A w are n e s s t o in clud e an d t rack in th e In f oSe c ris k re gis ter. •    Supp orts in f ras tru ctu re a n d a rch itec tu re t e a m s in d ef in in g an d d e liv e rin g IT s e cu rity s e rv ice s acros s p h ys ical an d clou d in f ras tru ctu re s , ensu rin g co m p lia n ce with Arr iv a cyb e r s e cu rity s tand ard s , re gu lat ory an d o rgan is at ion al re qu ireme n ts . •    Con tribu tes t o me rge r an d a c qu is itio n p ro ce ss e s t o und e rs t an d ris ks relat e d t o cu rren t s e cu rity a rch itec tu re an d p os t u re , a s we ll a s s upp ortin g t h e onb oard in g o f n ew ly a cqu ire d e n tit ie s /f ran ch is e s /con ce ss io n s o r an y o ff b oard in g o f legal e n tit ie s . •   Driv e s th e imple me n ta tio n an d aud itin g o f I AM frame w orks , in clud in g MFA, P IM, an d Cond ition al Acce ss , t o en f orce a z e ro - trus t s e cu rity mod e l. •    Supp orts th e w id e r Arriv a grou p in f ormat ion techn ology team in cre at in g a h olis tic Id e n ti ty an d Acce s s Man age me n t s tra tegy , supp ortin g th e im p le m e n ta tio n of In f or m at ion Se cu rity r e lat e d e le me n ts to ensu re I AM matu rity improv eme n ts a cros s Arriv a’ s k e y sys tem s a cros s th e group . Knowledge, skills & experience: • Dem ons trab le exp e rie n c e in d e s ignin g an d imple m e n tin g s e cu rity a rch itec tu re s olu tions , m an agin g ris k an d mon ito rin g co m p lian ce in a co m p le x organ is at ion . • Ev id e n cab le kn ow le d ge an d e xp e rie n ce o f p ro jec t d e liv e ry an d s e cu re s of tware d e v e lop me n t life cy cl e s , p articu larly imple m e n tin g s e cu rity b y d e s ign. • Dem ons trab le exp e rie n c e in re s e arch in g an d co mm un icatin g h ow em e rgin g te chn ologie s ca n p re s e n t opp ortun ity , ris ks, an d ch allen ge s with in In f ormat i on Sec u rity an d th e b ro ad e r t e chn ology teams . • Know le d g e o f a ll a re as o f I T s e cu rity , in clud in g: cyb e r s e cu rity for d igita l t e chn ologie s , id e n tit y an d acce s s man agem e n t, au th e n ticat ion an d s in gle s ign - on , au t h oris at ion , lo ggin g an d mon it orin g, aud it, s e cu re co mm un ication s an d cryp to graph ic s e rv ice s , n e twork an d endp oin t p ro tection , h os tin g an d cloud , vu ln e rab ility man a ge m e n t, p lat f orm s e cu rity an d s y s tem s d e v e lop me n t lif e cy cle . • E xp e rie n ce w ith clou d p lat f orms (Azu re , AW S), D e v Se cOps , an d in f ras tru ctu re a s cod e . • Prov id e s cle ar v is ion an d d ire ction , insp irin g a n d en gagin g ind iv idu als a n d th e wider t e am to d e liv e r e xce l le n ce . Writ ten an d v e rb al comm un ic at ion an d p re s e n ta tio n s kills . I n f lu e n cing an d n e got iat in g s kills . Poss e ss e s a p ro act iv e an d s ol u tio n -f ocus e d a tt itud e , b e in g cap ab le o f an alys in g bus i n e s s p rob lem s an d d e liv e rin g real s olu tions . •  Pra ctition e r qu alification s s u ch a s CISSP, CEH , O SC P, GC IH a re b e n ef i cial bu t n ot re qu ire d . Success criteria & indicators: • Se cu rity n on -f un ction al re qu ir e m e n ts (N FRs ) a re cons is tently em b e dd e d a cros s a ll n e w s ys tem s an d p lat f orms , with d ocu me n ted as su ran ce re v iew s an d ris k s ign - off s p rior to go - liv e . • G roup -w id e impl e m e n ta tio n o f a n enh an ce d p ro jec t as su ra n ce fram ew ork , in clud in g t rai n in g d e liv e ry , ad op tio n me trics , a n d me as u rab le improv e m e n ts in s e cu re s olu tio n d e s ign. • De liv e ry o f a s tra tegi c IAM gov e rn an ce fram ew ork , with de m ons trab le improv e m e n ts in id e n tit y life cy cl e man ag e m e n t, RBAC , PAM, an d z e ro - trus t e n f orce me n t acros s k e y s ys tem s . • Id e n tifi cat ion , d ocu me n ta tion , an d t rackin g o f s e cu rity - re lat e d t e chn ical d e b t an d ris ks , wi th cle ar e s cala tio n t o ris k re gis ters a n d ev id e n ce o f re me d iat ion o r acce p ted ris k s ign - off . • Activ e co llab oratio n with a rch itec tu re , in f ras tru ctu re , an d de liv e ry t e ams , re su ltin g in me as u rab le im p rov e m e n ts in s e cu re a rch itec tu re p ractice s an d re du ce d s e cu rity exce p tion s a t s ta ge ga tes This j o b d es crip tio n se ts ou t the m ain du tie s an d res p o n sib ilities o f the j o bh o ld er. It do es n o t c o n stitut e a n ex h au sti v e o r co m p rehen si v e d esc rip ti o n o f du ties an d the jo b h o l d er will b e requ ired t o c ar ry o u t an y add itio n al tas ks as an d wh en requ est ed t o d o so b y thei r m an ag er.  Re sponsib ilitie s an d du ties m a y also chang e co n sid erin g fu ture bu si n ess n ee d s an d p erso n al d e v el o p m ent. The closing date for applications is Friday 31st October 2025 . Arriva Group reserves the right to close this vacancy early. Read Less
  • Principal Service Desk Analyst - Doxford, SR3 3XP Position Principal S... Read More
    Principal Service Desk Analyst - Doxford, SR3 3XP Position Principal Service Desk Analyst Reports to: Service Support Manager Main purpose of the position Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024. The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of an on-call rota working 07:00 – 19:00 Mon – Fri and 09:00 – 17:00 Sat & Sun. (07:00 – 19:00) to deliver 24/7 service.  Direct responsibilities Operational Support Act as a first point of contact for IT incidents and service requests via phone, email, live chat, and self-service portals. Provide advanced troubleshooting and resolution for complex technical issues across platforms including Windows 10/11, Office 365, Active Directory, SCCM/Intune, and remote access tools. Maintain ownership of high-priority tickets and ensure timely resolution or escalation in line with SLAs. Technical Escalation & Expertise Serve as the primary escalation point for Service Desk Analysts on technical issues. Lead root cause analysis and contribute to problem management processes. Maintain and share technical knowledge through documentation and training sessions. Team Leadership & Line Management Provide day-to-day guidance and mentoring to Service Desk Analysts. Support onboarding and induction of new team members. Conduct regular performance check-ins and contribute to development planning. Assist the Service Support Manager in scheduling, workload balancing, and shift coordination. Quality & Continuous Improvement Monitor ticket quality and adherence to service desk processes. Deliver refresher training and promote best practices in customer service and technical troubleshooting. Identify opportunities for process improvement and automation. Knowledge, skills and experience Essential Proven experience in a senior service desk or technical support role. Strong knowledge of ITSM tools and practices. Excellent communication and interpersonal skills.Ability to lead by example and foster a collaborative team environment. Desirable Experience with line management or team leadership. ITIL Foundation certification. Familiarity with enterprise environments and large-scale IT operations. Key attributes Improved Customer Experience, measured in CSAT, Ticket Quality and opportunities for Customers to Self-Serve. Enhance the brand reputation of the IT division across Arriva Group. Reduce the number of issues escalated to Senior Management. Improve first contact resolution rate (reduce the number of incidents escalated to second/third line). Reduction of Aged tickets. Training and mentoring Service Desk to reduce skills gaps and ensures a consistent approach is adopted. Delivering or exceeding against agreed objectives, KPIs and SLA’s. Demonstrates the Arriva Values, and is part of positive change needed to embed service improvements. Stakeholder relationships The IT Service Desk team Third Party Suppliers Field Support/ Site Engineers Information Security ITSM Process Analysts and Manager Technical Services, Platform Engineering, and Product teams Technical Project Managers Arriva Operating Companies This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager.  Responsibilities and duties may also change in light of future business needs and personal development. Read Less
  • Senior IT Business Partner - Lacon House, WC1X 8NL  

    - Lacon House
    Senior IT Business Partner - Lacon House, WC1X 8NL Arriva is a leading... Read More
    Senior IT Business Partner - Lacon House, WC1X 8NL Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably.
    We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for 2 x Senior IT Business Partner's to join our group technology team. The role will either be based at our Sunderland or London office.
    The IT Business Partner is the vital link between the Information Technology function and a designated business unit within Arriva. This person is responsible for establishing and nurturing both strategic and operational relationships with business stakeholders, ensuring that technology is leveraged for greater efficiency, enhanced passenger experience, and optimised operational performance. Ultimately, the IT Business Partner drives value across the business by aligning IT initiatives with business objectives. Direct responsibilities: •   Es tab lis h an d main ta in s tron g, p ro act iv e re lat ionsh ip s with bus in e s s un it le ad e rs an d s ta f f t o und e rs tan d o b jec tiv e s , ch allen ge s , an d improv eme n t opp ortun ities . •   Collab orate wi th s ta keh old e rs t o id e n tify, p riorit is e , an d im p leme n t te chn ology s olu tion s supp orti n g op e ration al e xce ll e n ce an d s tra tegi c bus in e s s go als . •   Act as a t rus ted a dv is or, t ran s lat in g bus in e s s n ee d s in to t e chn ology re qu ireme n ts an d e nsu rin g IT s tra tegie s a re a lig n e d with th os e n ee ds . •    Cha m p ion th e ad op tio n o f n e w t e chn ologie s an d d igita l t rans f ormat ion in itia tiv e s t o im p rov e ef f ici e n cy an d fos ter inn ov at ion with in th e b u s in es s un it. •   Mon ito r techn ology t re nd s a n d eme rg in g s olu tions , a d v is in g th e bus in e s s o n opp ortun ities t o enh an ce p a s s e n ge r e xp e ri e n ce an d op timi s e p ro ce ss e s . •   Facilitat e e f f e ctiv e co mm un ic at ion an d co llab oratio n b e twe e n I T t e ams an d bus in e s s s ta ff , ensu rin g t ransp are n cy a n d s h are d u nd e rs tand in g t h ro u gh th e p ro jec t life cy cl e . •   De v e lop bus in e s s cas e s , p ro jec t p rop os als , an d ROI an al ys e s t o s u pp ort techn ology inv e s tme n ts th at d e liv e r me as u rab le v alu e . •   Ov e rs e e th e d e liv e ry o f I T s e r v ice s an d p ro jec ts , en s u rin g t h e y mee t agr ee d ob jec tiv e s , t ime lines , an d qu a lity s tand ar ds . •   Con tinu ous ly a ss e s s an d re p o rt on th e impact o f t e chn ology in itia tiv e s , re com me nd in g i m p rov e m e n ts a s n ee d e d t o supp ort b us in e s s p e rf orman ce . Skills, knowledge and experience: •   Bach e lor’ s d e gre e in In f orm at ion Te chn ology , Bus in e s s Ad m in is tra tion , o r a re lat e d f ie ld ; Mas ter’s d e gr e e p re fe rr e d . •   Prov e n exp e rie n c e a s a n I T Bus in e s s P artn e r, Bus in es s An aly s t, o r in a re lat e d role , w ith a d em ons trab le t rack re c ord in th e pub lic t ran sp orta tio n s e cto r. •   Stron g kn ow le d ge o f pub lic t ransp orta tio n i ndus tr y - sp e cif ic ch allen ge s , re gu lat ory e nv iron me n ts , an d p a ss e n ge r e xp e cta tions . •   E xce lle n t und e rs tand in g o f b u s in e s s op e ration s , p ro ce s s im p rov eme n t, an d d igita l trans f ormat ion . •   Ou ts tand in g in terp e rs on al, comm un ication , an d s ta keh old e r m an agem e n t s kills . •   Ab ility t o t rans lat e b u s in e s s r e qu ire m e n ts in to t e chn ical s o lu tion s an d v ice v e rs a. •   Stra tegi c th in ker w ith a h is to r y o f d e liv e rin g v alu e th rou gh te chn ology in itia tiv e s . •   Pro jec t m an age me n t e xp e rien ce is h ighly d e s irab le .  •   Stron g an aly tical an d p rob le m - s olv in g ab ilities . Key attributes: •    Collab orativ e an d consu lta tiv e app ro ach •    Re su lts - orie n ted with a p as s ion for inn ov at ion •   Cus to me r- f ocus e d minds e t, e sp e cially re gard in g p as s e n ge r e xp e rie n c e enh an ce me n t •   Ad ap tab ility an d willingn e s s t o em b race ch an g e T h is p os itio n re p orts t o th e Te chn ology St rategy Dire cto r an d is p art of th e wider IT lead e r sh ip team und e r th e d ire ction o f t h e CIO. T h e I T Bus in e s s P artn e r w orks clos e ly with on e o f A rriv a’ s bus in e s s un its , en gagin g regul arly with bus in e s s man agem en t, I T teams , an d cros s -f un cti on al partners to achieve shared goals. T h is jo b d e s crip tio n s e ts ou t th e m ain du ties an d re sp ons ib ilities of th e jo b - h old e r . It d oe s n ot cons titu te an e xh aus tiv e or compre h e ns iv e d e s crip tio n of du ties an d th e jo b h old e r w ill b e re qu ire d to carry ou t an y add ition al tas k s as an d w h e n re qu e s t e d to d o s o b y th e ir man ager. Re sp ons ib ilities an d d u ties may a ls o ch an ge in ligh t of fu tu re bus in e s s n ee d s an d p e rs on al d eve lop me n t. The closing date for applications is Tuesday 4th November 2025. Arriva Group reserves the right to close this vacancy early. Read Less
  • Workday Senior Functional Partner - Performance & Talent - Doxford, SR... Read More
    Workday Senior Functional Partner - Performance & Talent - Doxford, SR3 3XP Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe.  The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for a Workday Senior Functional Partner – Performance & Talent to join our Workday team on a full time, permanent basis. This role will be based from either our Sunderland or London office. This ro le is r espo n sib l e fo r the d eliv ery an d c o n tinuou s im p ro v e m en t o f Talent an d P erf o r m an ce p r o ce sses an d im p le m enta tio n o f upd at es an d ch ang es t o c o n figu ratio n , sec u rity and bu sin ess p r o c esse s in W o rkda y . This ro l e will s erv e as arc h itec ts o r stra te g ists o v ers ee in g tas ks co m p let ed b y mo r e jun io r an al y sts, whil s t f o cusin g o n res earch, arch i te cting so lu ti o n s, an d ad v isin g fun ctio n al bu sin ess leaders . This ro le add s v alu e t o P er fo rm an ce an d Tal ent bu sin ess end u ser s throug h ensu rin g efficient p r o ces s es whil s t we adopt , an d no t ad ap t , ou t o f t h e b o x fun cti o n ali ty wher e p o ssib le , p artn erin g with t h e Bu sin ess t o ensu re m ax im u m v alu e fro m the p ro d u ct i s ach iev ed. Direct responsibilities: ▪  SME in Wo r kday P erf o r m a n ce an d T al ent , re sponsib le fo r the m ain te n an c e, chang e requ est s and upg ra d es acr o ss these areas.  ▪   Su pp o rt o ther Fun cti o n al S p ecialists to deliv er the P e o p le S o lu tio n ’s s o lu tio n fo r P erf o r m an ce an d Talen t , bu ild in g re latio n ship s wit h ke y st ak eho ld ers t o ag ree a co n tin u o u s i m p rov em ent f o r th e w a y in which co r e H R tran sacti o n s an d proces s es ar e d eli v ere d. ▪    D e v el o p t h e ro ad m ap f o r t h e ad o p ti o n o f Tal ent and P erf o r m an ce an d an y fu ture e nh an ce m en ts , in c o n sul tati o n w i th bu sin ess s take h o ld ers . ▪    Su pp o rt the BUs as a cri tica l enab ler t o m axi m is e au t o m ati o n o pp o rtun itie s an d re du ce o ff s y ste m proc esse s. ▪    Own t h e c o m m un icati o n s f o r th e Tal ent and P erf o r m a n ce, Ab senc e an d In te g ratio n s W o rkst rea m s, see kin g f ee db ack fro m end users acr o ss t h e bu sin ess an d usin g t h e r ele v an t c om m un icatio n chann els as app r o p ria te . ▪    H o st an d fa cili tat e w o rksh op s and dem o n stra tio n s v irt u all y and in -p erso n t o h elp st ak eho ld ers und erst a n d w h at go o d l o o ks lik e. ▪    Su pp o rt o ther Fun cti o n al S p ecialists , bu ild in g re la tio n ship s to par tner with ke y stak eho ld er s t o agr e e c o n tinu o u s i m p r o v em ent f o r th e way in w h ich Talent and P erf o r m an ce tr an sactio n s and proc esse s a re u sed within Wo rkda y . ▪    Utilise Wo r kday C om m un it y and W o rkda y Su cc ess P la n s t o und er stand bes t p ractice, m ar ke t t rend s alo ng sid e rem ain in g co nn ec te d w ith W o rkda y t o ensu re w e b rin g t h e o u t sid e in at r ele v an t o pp o r tun ities . ▪    Respo n sib le fo r asse ssin g a ll ch ang e im p a cts in r elati o n t o these areas and fo llo wing t h e g o v ernan ce mo d el in pla ce t o re du c e ri sk an d iden tif y im p ro v e m en t ▪    Wo rkin g al o ng sid e o th er F un ctio n al P artn ers t o c o n fi gu re an d m ain tain reports t h at f all und er the cate g o ry o f P erf o r m an ce a n d T alen t . ▪   Respo n sib le fo r c o n figu rin g and m ain tain in g any upd at es t o t h e bu sin ess p ro ces s es an d s ecurit y po li cies . ▪   Respo n sib le fo r t es tin g o f a n y new fun ctio n ali ty o r up g rad es/ r elease s. ▪    Active l y wo r ks an d supp o r t s re s o lu tio n o f i ssues esc al ate d ; m an ag in g in cid ents, tra cking t ic ke t st atus an d partn erin g with o t h er sup p o rt te a m s a s n ece ssar y t o r eso l v e w o rki n g t o S L A’s ▪    Id entifies an d re com m end s proce sses areas t h at co u ld be si m p lified , im p ro v ed, o r chang ed; to e nh an ce u ser ex p erien ce an d dri v e si m p lificati o n . ▪    Su pp o rt in m ain tain in g t rai n in g act ivit i es an d m at erial s, includ in g user gu id es, FA Q, rec o rd ed de m o s, SharePoint c o n t ent, et c. Knowledge, skills & experience: •    Experienc e wi th c o re H R pr o ces ses an d int erac tio n bet we en HR and p ayro ll / o ther ex te rn al sy st em s such as tim e r eco rd in g and re cru iting . •    Experienc e o p erating as a bu sin ess p artn er, co m f o rta b le w ith pr o -acti v el y see kin g idea s in supp o r t o f d riving an im p r o v e m ent ag end a, gl eanin g fee db ack o n th e eff ect i v en ess o f any ch ang es . •   Experienc e o f dealin g w i th m u lti -n ati o n al o rg an isa tio n s. •   Experienc e o f m u lti-bu sin e ss im p le m entati o n s. •   Experienc e o f sale s & dive s titures and the i m p act o n Wo rkda y . •    Experienc e align in g w ith ar eas o f t h e produ ct t h at in v o lv e the m o s t inn ov ati o n , c o n figu rati o n a n d co n sul tin g o p p o rtun itie s. •   Attain ed o r w o rkin g to war d s Wo r kday P r o f o r P erf o r m an ce and T alen t. This j o b d es crip tio n se ts ou t the m ain du tie s an d res p o n sib ilities o f the j o bh o ld er . It do es n o t c o n stitut e a n ex h au sti v e o r co m p rehen si v e d esc rip ti o n o f du ties an d the jo b h o l d er will b e requ ired t o c ar ry o u t an y add itio n al tas ks as an d wh en requ est ed t o d o so b y thei r m an ag er.  Re sponsib ilitie s an d du ties m a y also chang e co n sid erin g fu ture bu si n ess n ee d s an d p erso n al d e v el o p m ent. The closing date for applications is Wednesday 12th November 2025 . Arriva Group reserves the right to close this vacancy early. Read Less
  • Project Contracts Manager  

    - Eastleigh
    Join the Arriva TrainCare Team as a Project Contracts Manager!Organisa... Read More
    Join the Arriva TrainCare Team as a Project Contracts Manager!Organisation - Arriva TrainCare (ATC)Contract – Fixed term until December 2026Working Hours – 37.5 hours per week Monday – FridayLocation – EastleighAbout Us:At Arriva TrainCare we provide high quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant. We operate throughout the UK from six strategic locations – Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough.Arriva TrainCare is part of Arriva, you’ll be part of a professional team with these core behaviours at heart;We care passionatelyWe do the right thingWe make the differenceBenefits include 25 days annual leave plus standard UK bank holidays, pension, life and healthcare cover, Arriva UK Trains Travel Pass, Cycle to Work scheme and Arriva Village retailer discount scheme.The Role:Working part of the ATC commercial team you will be responsible for the commercial management of the Beacon Rail contract at our Eastleigh maintenance depot, to support and be the point of contact for commercial matters arising from the contract and connected opportunities.What You’ll Do:Within this role you will be responsible for contract management, the production of contract documentation, assessing contractual effectiveness, monitoring additional work arising tracking to ensure full capture and timely billing. Duties will include:Effectively and proactively manage the commercial arrangements under the Beacon Rail contract provision, including chairing contract review meetings.Co-ordinate the development of any new customer requirements and opportunities to support.To be the primary point of escalation for any customer concerns and mitigate as necessary with prompt actions, leading the co-ordination with the ATC local operational delivery team.Be visible and present at the Eastleigh depot developing close and strong working relationships with the ATC local operational delivery team.Develop and maintain a project commercial dashboard with KPI’s reflecting all the core contract deliverables.Ensure accurate and full capture of all additional arising work (AAW) activities performed by ATC, presenting these AAW costs to Beacon Rail in a timely and clear manner.Provide weekly update reports to the Head of Commercial and the Commercial Manager and undertake other project commercial work as directed by the Head of Commercial.What You Bring:Experience – previous experience working in a contract/commercial management role, ideally managing engineering contracts or projects.Knowledge – Strong knowledge of Office based I.T systems.Qualifications – Recognised technical or managerial qualification at HND level or equivalentSkills – Strong communication and negotiation skills, self motivated with the ability to adapt to changing work prioritiesAbility to use initiative to persuade customers and contractors to improve service quality and value for money where appropriate.Ready to start your next journey?If you’re passionate about making a difference and supporting Arriva TrainCare, we want to hear from you!Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified. Read Less
  • Engineering Chargehand  

    - Speke
    Engineering Chargehand – Speke Depot£25.51 per hour | 39 hours per wee... Read More
    Engineering Chargehand – Speke Depot£25.51 per hour | 39 hours per week | Permanent, Full-TimeJoin our engineering team at Arriva Speke and play a key role in keeping our fleet running safely and efficiently. If you're a skilled and motivated engineer with a passion for high standards and reliable service, we want to hear from you.What we offer:£25.51 per hourOvertimeFull-time, permanent contract (39 hours per week)5 shifts over 7 daysFree bus travel for you and a nominated family member living at the same addressFull training provided – including PCV licence training if required25 days annual leaveAccess to Arriva Village – exclusive retail and leisure discountsWorkplace pension schemeOpportunities for development and progressionWhat you’ll be doing:Carrying out routine servicing, maintenance and repairs to DVSA and Arriva standardsPerforming diagnostic checks and fault finding to ensure vehicle reliabilitySupporting MOT prep, quality checks, and preventative maintenanceWorking to continuously improve vehicle performance and uptimeWhat we’re looking for:Level 3 NVQ / IRTEC qualification (or equivalent)Experience in PSV or HGV maintenanceGood understanding of Health & Safety proceduresFull UK driving licence (max 6 points)Ability to pass a PCV pre-employment medicalDesirable (but not essential):Experience inspecting vehicles for scheduled maintenanceKnowledge of electrical circuits and systemsWhy Arriva?At Arriva, we’re committed to a greener future and delivering safe, sustainable and dependable transport for our communities. Join us and be part of a forward-thinking team where your skills make a real difference every day. Read Less
  • Engineering technician/Engineer  

    - Darlington
    Arriva isn’t just one of the biggest transport organisations in the ar... Read More
    Arriva isn’t just one of the biggest transport organisations in the area. We’re one of the biggest in Europe, which means more opportunities for you.An excellent and rewarding job opportunity has arisen for an experienced and ambitious individual to join our garage as a Engineering Technician/Engineer reporting directly to the Engineering Manager, whilst maintaining the fleet of PCV vehicles here at our Darlington Depot (this will involve shift work including earlies, lates and weekends)What does it involve?Shifts are 5 over 7 Sunday to Saturday (hours to be confirmed at interview)Competitive Salary with x1.5 time overtimeServicing and repairs to Arriva and DVSA standards.Continuous improvement of vehicle standardsMOT preparationVehicle fault diagnosis and ensuring reliability and maintenance is kept to Arriva Standards (Higher than DVSA)Requirements:Knowledge of PSV/HGV maintenance with recognised qualifications (E.G level 3 NVQ)Can work safely and unsupervised to pre-set standards and guidelinesElectrical knowledge is desirable but not necessaryA PCV license is desirable but not necessaryInspection of vehicles for the scheduled maintenance (training can be provided) with IRTEC accreditation favourableBenefits:£16.82-£18.95 per hour DOE25 Days HolidayContributory pension schemeGreat prospects for a rewarding career with progression and promotion opportunitiesFree Bus pass for you and your family Read Less
  • Qualified Bus Driver  

    - Dartford
    Qualified Bus Driver with category D Licence Drive your career forward... Read More
    Qualified Bus Driver with category D Licence Drive your career forward with Arriva London.
    We’re hiring qualified PCV Bus Drivers across our London garages— and this is your chance to be part of something bigger. Join a team that helps keep London moving, connects communities, and supports a greener future.Why Arriva London?Whether you’re getting commuters to work, guiding tourists across London’s landmarks, or making sure students arrive safely, you’ll play a vital role in the daily rhythm of our capital.As one of London’s largest and most respected bus operators, we transport nearly 300 million passengers a year and cover more than 50 million miles. With a clear goal to fully electrify our fleet by 2030, there’s never been a better time to join us.We’ll Train You (if required)Full Bus Driver Training – we’ll teach you everything, from the basics to the advancedA structured, supportive learning environmentOngoing development after you qualifyAll you need to bring is motivation, reliability, and a willingness to learnPay & Overtime0–24 months £15.54/hr - £17.16/hr (overtime)25–48 months £16.41/hr - £18.28/hr (overtime)49+ months £17.77/hr - £18.95/hr (overtime)What You’ll Get20 days holiday + 8 bank holidays 25 days holiday + 8 bank holidaysFree travel on the TfL network for you and one household nomineeWorkplace pensionAccess to Arriva Village – exclusive discounts and offersCycle to Work SchemeMonthly £50 safety reward vouchers for top-performing driversReal career progression opportunitiesA strong sense of community and supportWhat You’ll NeedMinimum age of 18 with a UK driving licence for at least 6 months. No more than 6 penalty points on your licenceLicence for London if you have worked for another London operator within the past 6 monthsA friendly attitude and commitment to great customer serviceWillingness to work weekends and flexible shift patternsMust pass a drug and alcohol test as part of your assessmentShift & Location InfoFull-time: 38 hours per week5 out of 7 rotating shift patterns per week.Morning shifts from 04:00, afternoons from 12:00, evenings from 18:00Schedules planned 6–8 weeks in advanceBased at one of our many garages across London – check our careers site for openingsGet Behind the Wheel of Your New CareerAt Arriva, we value inclusion, community, and growth. We don’t just recruit drivers — we help people build careers. If you’re ready to learn, we’re ready to train you.Apply today and take the first step toward becoming a qualified Bus Driver with Arriva London. Read Less
  • Qualified Bus Driver  

    - Dartford
    Qualified Bus Driver with category D Licence Drive your career forward... Read More
    Qualified Bus Driver with category D Licence Drive your career forward with Arriva London.
    We’re hiring qualified PCV Bus Drivers across our London garages— and this is your chance to be part of something bigger. Join a team that helps keep London moving, connects communities, and supports a greener future.Why Arriva London?Whether you’re getting commuters to work, guiding tourists across London’s landmarks, or making sure students arrive safely, you’ll play a vital role in the daily rhythm of our capital.As one of London’s largest and most respected bus operators, we transport nearly 300 million passengers a year and cover more than 50 million miles. With a clear goal to fully electrify our fleet by 2030, there’s never been a better time to join us.We’ll Train You (if required)Full Bus Driver Training – we’ll teach you everything, from the basics to the advancedA structured, supportive learning environmentOngoing development after you qualifyAll you need to bring is motivation, reliability, and a willingness to learnPay & Overtime0–24 months £15.54/hr - £17.16/hr (overtime)25–48 months £16.41/hr - £18.28/hr (overtime)49+ months £17.77/hr - £18.95/hr (overtime)What You’ll Get20 days holiday + 8 bank holidays 25 days holiday + 8 bank holidaysFree travel on the TfL network for you and one household nomineeWorkplace pensionAccess to Arriva Village – exclusive discounts and offersCycle to Work SchemeMonthly £50 safety reward vouchers for top-performing driversReal career progression opportunitiesA strong sense of community and supportWhat You’ll NeedMinimum age of 18 with a UK driving licence for at least 6 months. No more than 6 penalty points on your licenceLicence for London if you have worked for another London operator within the past 6 monthsA friendly attitude and commitment to great customer serviceWillingness to work weekends and flexible shift patternsMust pass a drug and alcohol test as part of your assessmentShift & Location InfoFull-time: 38 hours per week5 out of 7 rotating shift patterns per week.Morning shifts from 04:00, afternoons from 12:00, evenings from 18:00Schedules planned 6–8 weeks in advanceBased at one of our many garages across London – check our careers site for openingsGet Behind the Wheel of Your New CareerAt Arriva, we value inclusion, community, and growth. We don’t just recruit drivers — we help people build careers. If you’re ready to learn, we’re ready to train you.Apply today and take the first step toward becoming a qualified Bus Driver with Arriva London. Read Less
  • Operations Supervisor  

    - Gillingham
    At Arriva, we’re leading the way in sustainable transport solutions an... Read More
    At Arriva, we’re leading the way in sustainable transport solutions and keeping communities connected across the UK. We’re now looking for an Operations Supervisor to join our team and play a vital role in the smooth running of our depot operations.This is an exciting opportunity for someone with strong leadership skills and proven experience in the bus industry to help us deliver safe, reliable, and customer-focused services every single day.What you’ll be doing:Overseeing the day-to-day running of the depot, including staff management and operational duties.Monitoring performance against key targets such as punctuality, reliability, and customer satisfaction.Taking proactive action to ensure team and individual goals are achieved.Ensuring compliance with all Arriva health & safety policies, carrying out risk assessments, and implementing control measures.Supporting the delivery of the Station/Depot Improvement Plan.Building positive relationships with stakeholders and promoting Arriva’s strong reputation.Providing support to the Operations Manager as required.What we’re looking for:Experience working in a similar role within the bus industry.Excellent leadership and people management skills.Strong knowledge of Health & Safety legislation.Confident user of Microsoft Office applications.Highly motivated, proactive, and organised with the ability to prioritise effectively.Excellent written and verbal communication skills.Ability to thrive under pressure and meet tight deadlines.Experience working in a high-paced, multi-disciplined environmentWhat we can offer you:At Arriva, we put our people first. When you join us, you’ll benefit from:A competitive salary and benefits package.Free bus travel for you and your family across Arriva services.Access to our Employee Assistance Programme.Opportunities for career development and progression across the wider Arriva network.Being part of a supportive and inclusive team where your contribution makes a difference. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany