Job Categories: StoresJob Type: Temporary Assistant ManagerJob Location: BelfastSalary: £29120.00 Per annum + achievable monthly bonusHours: 40 hoursWe are currently recruiting an enthusiastic and dedicated Assistant Store Manager who can inspire and lead the team to deliver a great customer experience and deliver results for our Argento, Belfast Flagship Store, 11 Royal Ave, Belfast BT1 4FB.THE ROLEJob title: Temporary Assistant Store Manager (1 Year Maternity Cover)Location: 11 Royal Avenue, Belfast, BT1 4FBContract: 40 hours Per Week, Temporary Contract (varied shift including Weekdays, evening and weekend shifts)Salary: £29,120 per annum + achievable monthly bonusBENEFITSGenerous employee discount on all Argento productTarget based monthly bonusAuto-enrolment pension schemeExcellent training programmes including brand trainingFantastic incentives throughout the yearFantastic opportunities to progress within the CompanyJob SummaryReporting to and working with the Store Manager, the Assistant Manager is responsible for leading and inspiring the team to sell; providing the highest level of service to the customer in a luxurious environment. Aligning with the Store Manager, to deliver expected excellence in store performance, store operations, and achieving our business goals. You may be required to become a keyholder, which full training will be provided for. At Argento we strive to offer our customers the latest fashion and trends, as such successful candidates will be trained on ear piercing duties a service which is widely available in most Argento stores and immensely popular with our customers!Responsibilities include:Acting as role model for the team as an ambassador for the brand at all timesAssist with coaching and motivating the team to achieve store targets; driving sales and footfallOptimise sales through effective customer service and selling techniquesProviding exceptional customer services at all times, optimising sales through effective customer service and selling techniquesKeyholder responsibilities, including opening and closing store, cashing up and taking off tills, checking floats, completing safe drops, checking all systems are operational.Review staffing rotas to ensure that staffing levels in all areas can meet expected service levelsDeal with customer concerns in a professional, calm, efficient and helpful mannerSupporting the Store Manager with the day to day running of the storeEnsure deliveries, stock transfers and administration are completed within companyPlan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customersPlan, forecast, report on sales, costs and business performance according to company requirementsBanking responsibilities; reconcile daily salesPlan, prep and manage stock takes and launch of saleManage and motivate staff, train and develop staff according to company policies and proceduresPromote a culture of development acting as a role model and coaching and developing the team to maximise individual potentialHelp and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures where necessaryMinimise stock loss by ensuring all company security policies and procedures are implemented correctly and followedCreate and maintain a healthy and safe working environment for customers and staff ensuring the store is compliant with all health and safety regulations and company policiesTHE INDIVIDUALDay to day, you will be working with the Manager in supporting, coaching and motivating the team to achieve the stores targets, identifying and maximising on opportunities, whilst setting the example in exemplary ARGENTO customer service. You will be expected to have a strong retail floor presence, carry out ear piercing, educating and influencing the store, so enjoying this environment is vital. You will be trained thoroughly to become a ARGENTO product expert and with the support from your Manager and Area Manager. You must be willing to be fully trained in ear piercing, full training will be provided.If you are a supervisor looking for career progression or an Assistant Manager looking for a fresh challenge, then this could be the opportunity for you.An ideal candidate will have:You have a minimum of 1+ years’ experience in supervisory/management a high-volume storeExperience of serving customers in a high footfall environment is required.Experience in coaching and developing a large team, ideally in a similar retail environmentInspirational and motivational leadership style, experience in driving sales and profitability in storeYou have experience within a KPI driven environment and understand how to drive these for ongoing growth and successAbility to work with POS systems, Microsoft applications and portable devicesExperience in recruitment, onboarding, and training of all new team membersConducting performance reviews and upskilling teamStrong customer service and communication skills both verbal and writtenAbility to provide constructive feedback to managementExperience in executing company visual merchandising standardsPassionate about jewellery and customer serviceAbility to work under pressure and prioritise tasksEffective communication skills with the ability to adapt style depending on the situationWell presented with a positive, pro-active and professional approachA can-do attitude with a contagious enthusiasm for ARGENTO product and core valuesPrior experience with a leading brand or luxury retailer is preferredIf you are looking for a new challenge and you thrive on inspiring a high performing team to beat their targets and provide world-class service, then we’d love to have you join us.
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