Why Join Us
We are seeking an Account Support Co-ordinator, based at our Milton Keynes office on a permanent basis. The role will focus on managing a high volume of client-generated quotes and estimates, working closely with the customer to reduce volumes through effective engagement.You will support the Account Manager in delivering the agreed client contract, ensuring all performance targets and KPIs are consistently achieved.
What You'll Be Doing
Proactively review client-generated quotes and estimates, ensuring effective communication with Branch Managers to obtain approval for site-specific requirements.Support the management and effective operation of the CE process.Act as the primary escalation point on behalf of the client, ensuring SLAs are achievable and aligned with contractual commitments.Monitor outstanding work order volumes and manage associated tasks to ensure timely progression.Influence and collaborate with client representatives to drive a culture of continuous improvement and strengthen working relationships.Chase and escalate issues related to work order volumes with suppliers, ensuring resolution is achieved promptly.Facilitate clear, consistent communication between the client and suppliers.Provide ad hoc support to the wider team, including system updates and data changes, particularly during peak periods (following appropriate training).Support the creation and maintenance of reports that track quote expenditure and demonstrate supplier costs.Identify and raise trends, such as high levels of quote or estimate rejections for specific contractors.Assist with month-end reporting by preparing detailed breakdowns of work order spend associated with quotes and estimates that have been paid.Build and maintain strong, collaborative relationships with clients, suppliers, and internal teams.
What We're Looking For
Proactive, self-motivated individual with the ability to take initiative.Strong attention to detail and a commitment to delivering high‑quality work.Ability to work under pressure and meet tight deadlines.Capable of prioritising tasks and managing workload effectively.Strong analytical and organisational skills.Confident communicator, both written and verbal, with the ability to engage with colleagues at all levels.High level of numeracy and accuracy.Intermediate proficiency in Microsoft Excel, including functions such as VLOOKUPs and Pivot Tables.When you join us, you will receive:Salary: upto £35,000 (depending on experience)4% bonus, subject to achievement of targets25 days annual leave + Bank Holidays.Group personal pension scheme of matched contributions between 5% and 6%Life Assurance Funded Training Sponsorship SchemeDiscounts, vouchers, and financial aid programsAt Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues. Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button
Requisition ID
2026-8470Proactively review client-generated quotes and estimates, ensuring effective communication with Branch Managers to obtain approval for site-specific requirements.Support the management and effective operation of the CE process.Act as the primary escalation point on behalf of the client, ensuring SLAs are achievable and aligned with contractual commitments.Monitor outstanding work order volumes and manage associated tasks to ensure timely progression.Influence and collaborate with client representatives to drive a culture of continuous improvement and strengthen working relationships.Chase and escalate issues related to work order volumes with suppliers, ensuring resolution is achieved promptly.Facilitate clear, consistent communication between the client and suppliers.Provide ad hoc support to the wider team, including system updates and data changes, particularly during peak periods (following appropriate training).Support the creation and maintenance of reports that track quote expenditure and demonstrate supplier costs.Identify and raise trends, such as high levels of quote or estimate rejections for specific contractors.Assist with month-end reporting by preparing detailed breakdowns of work order spend associated with quotes and estimates that have been paid.Build and maintain strong, collaborative relationships with clients, suppliers, and internal teams.
Proactive, self-motivated individual with the ability to take initiative.Strong attention to detail and a commitment to delivering high‑quality work.Ability to work under pressure and meet tight deadlines.Capable of prioritising tasks and managing workload effectively.Strong analytical and organisational skills.Confident communicator, both written and verbal, with the ability to engage with colleagues at all levels.High level of numeracy and accuracy.Intermediate proficiency in Microsoft Excel, including functions such as VLOOKUPs and Pivot Tables.When you join us, you will receive:Salary: upto £35,000 (depending on experience)4% bonus, subject to achievement of targets25 days annual leave + Bank Holidays.Group personal pension scheme of matched contributions between 5% and 6%Life Assurance Funded Training Sponsorship SchemeDiscounts, vouchers, and financial aid programsAt Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues. Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button
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