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  • Customer Support Engineer  

    AQA
    - Milton Keynes
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    Description SummaryPurpose:As a key member of the Product Assembly and... Read More
    Description SummaryPurpose:

    As a key member of the Product Assembly and Support team, the Customer Support Engineer is involved in a range of tasks in connection with sub assembly build and supporting of AQA scanners with the focus on providing high quality products and excellent support to internal and external customers who are using AQA hardware and software products.

    During each Examination Series the PAS Customer Support Engineer is responsible for ensuring the AQA scanners are performing as expected through routine servicing and repairing of any faults that occur.
    This position requires strong communication and customer service skills, as well as good technical and diagnostic skill set. Support is provided globally to customers, partners and distributors so attention to detail and accuracy are essential.

    The role may require occasional travel in line with assigned projects as necessary. There is a requirement during the examination series, for working out of hours, this may include nights shifts and weekends.Landscape:

    AQA (Assessment and Qualifications Alliance) is the largest independent education charity and exam board in England, Wales, and Northern Ireland.
    The PAS team are the engineers responsible for the scanning technologies within AQA and play a crucial role in getting the results out to the students on time.
    AQA have already invested 1.8m pounds in to scanning technology recently and are looking for future investments in this area.

    Activities:
    KEY RESPONSIBILITIES OF THE ROLE
     
    Assembly and testing of small precision electro-mechanical assemblies.
    Testing of high-quality production scanners
    Creating processes and implementing documentation to aid the team.
    Prepare and test new image scanning equipment.
    Programming and testing of PCBs.
    Provide inhouse maintenance and repair of AQA products.
    Carryout inhouse installations and conduct user training on AQA products.
    Support customers using AQA scanners and software via the helpdesk.
    Support and maintain internal customer scanners during the peak scanning series – May to July, working shifts and weekends.
    Workshop maintenance and repair of AQA products.
    (Travel overseas if required, for training on products, conduct set up and maintenance of AQA products).

    To be successful in this role, you will need to demonstrate:

    Essential Criteria

    Knowledge
    Essential:
    PC literate with good experience of Windows 10/11 MS Word and MS Excel.
    Experience
    Essential:
    Previous experience of working in a team of engineers providing support to Internal and external customers.
    Conduct repetitive work to a high level of quality.

    Skills/abilities
    Essential:
    Able to deliver to time and quality.
    Ability to accurately follow instructions.
    Good mechanical aptitude.
    Strong effective communication skills (both written and verbal).
    Customer care attitude.
    Able to understand and follow detailed work instructions/technical drawings. Intermediate Computer Skills.

    Personal attributes
    Essential:
    Work well under pressure.
    Adaptable and positive to change.
    Ability to work as part of a team and as an individual.

    Other
    Essential:
    Available for working shifts and extended hours in peak periods.
    Hold a full, valid UK driving licence.
    Available for travel in the UK and Overseas, occasionally.
    This job description should not be regarded as exclusive or exhaustive. There may be other duties and requirements associated with the post which the company may reasonably require you to perform from time to time.
    ​
    ​Desirable Criteria
    Qualifications
    Desirable: Qualified to at least ONC standard or equivalent NVQ or EAL Read Less
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  • Administrator - Standardisation Team  

    AQA
    - Manchester
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    Description SummaryPurpose: The Standardisation Administrator role is... Read More
    Description SummaryPurpose:
    The Standardisation Administrator role is responsible for the delivery of tasks which support standardisation activities for associates and teachers. Our Administrators are key to providing support and driving quality and efficiency throughout the delivery of Standardisation, which is the process that ensures quality and consistency of Marking and Moderation. Standardisation enables accurate and effective Marking, Moderation, and Post-results Reviews and is key in maintaining the parity and confidence in Learners’ results and ensuring we maintain the expectations of teachers and students.

    As a team, Standardisation owns the relationship with associates at a key time for building trust; we engage positively with associates and demonstrate the values that underpin the trust that our customers place in AQA. Standardisation Administrators work flexibly and responsibly dealing with stakeholders both face to face and via telephone to ensure that agreed actions and key processes are completed compliantly within given timeframes according to the Team’s Departmental Plan. Our Administrators approach their duties with a high degree of professionalism so that customers and associates have a great experience of AQA at every opportunity.

    Standardisation Administrators add value by keeping waste to a minimum and look for opportunities to continuously improve our business operations. They collaborate to drive personal performance, deliver training to share their knowledge and demonstrate AQA values.Landscape:
    The Standardisation Team sits within the Standardisation, Marking and Moderation area of the larger Chief Operating Office, which is responsible for managing the development, marking and grading of 3.8 million candidates' examinations across A-Level, GCSE, and other qualifications. We are a cross-site team of around 32 staff with representation in Manchester, Milton Keynes, and Guildford.
    The Standardisation Administrator role reports into the Team Leader or the wider Standardisation management team. The role holder will work closely and collaborate with colleagues across the business in Associate Management, Logistics, Assessment, Marking, and Post-results.

    Activities:
    Delivering customer service in line with our world class service ambition, providing support in-person, via CRM and on the phone.
    Facilitate both remote and in-person standardisation events designed to guide examiners and moderators on the use of assessment material to determine an appropriate mark. To qualify the marker’s performance ensuring that marks are always awarded on the same basis as intended.
    Producing and collating material to support the training and standardisation of examiners and moderators.
    Support the delivery of new processes, in response to reform and technological changes.
    Self-motivate and manage tasks, ensuring timely and efficient completion of work.
    Supporting and engaging with the culture of continuous improvement across the team and applying it to your work; to drive quality, customer experience and satisfaction levels; removing waste to achieve cost efficiencies.
    Use relevant systems, reports and trackers to plan and record delivery and to meet delivery targets and goals. 
    Responsible for identifying and escalating risks and issues in good time.
    Delivering process specific training to seasonal staff, enabling them to effectively support events and handle associate enquiries.
    Manage queries which require specialist knowledge for relevant departments to ensure that queries are resolved promptly to a high standard.
    Build strong relationships with our external suppliers, internal teams, and our associates to deliver a best-in-class service that meets our customers’ needs.
    Represent the Standardisation team by actively engaging in stakeholder meetings
    Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.

    To be successful in this role, you will need to know:
    How to exemplify the behaviours, values and leadership habits we wish AQA to be famous for, and to inspire seasonal staff and team members through consistently demonstrating these behaviours internally and externally.
    Good understanding of Microsoft Office programmes including word, excel, and dynamics CRM. Familiarity with database systems beneficial.
    How to complete operational tasks and activities within a time sensitive and regulated environment. 
    How to check material with speed and accuracy demonstrating strong attention to detail
    How to communicate clearly and effectively in person, on the phone and in writing.
    Understanding of Continuous improvement models and practices and how best to support the application of these to develop and improve processes.
    How to manage your workload to deliver quality outcomes against multiple deadlines.
    How to effectively manage a team of seasonal staff, working flexibly and adapting leadership style to get the best performance from team members.
    You will need an understanding of the political, educational and business context within which AQA works.
    How to support the implementation of change.
    How to follow and contribute towards robust, effective departmental plans and escalate when tasks are off track.
    How to demonstrate commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change. As we are a cross-site team this may include working across the various AQA sites to meet business needs. Read Less
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  • Head of Software Quality Assurance  

    AQA
    - Manchester
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    Description SummaryPurpose: The Head of Software Quality Assurance is... Read More
    Description SummaryPurpose: The Head of Software Quality Assurance is accountable for managing successful quality outcomes on software products created by Assessment Technology. The role will ensure we maintain and exceed quality targets whilst delivery pace is accelerated across all software delivery teams by building, developing and leading a sustainable quality engineering practice, modernising testing methods and embedding quality early in the software delivery lifecycle.Key objectives are to:
    Build and lead a transformative, scalable cross-cutting QA practice operating in a matrix structure across all delivery teams and product portfolios, supporting both internal development and strategic development partners
    Reduce reliance on predominantly manual testing in favour of automation-first, built-in quality at an accelerated pace
    Establish practical principles that are adaptable to context, team maturity and product risk to shift quality ‘left’, pragmatically automating testing where it adds most value, building testability into design and prioritising fast feedback over maximising coverage
    Make quality a shared responsibility across the full development lifecycle between product, architecture, internal & partner led development and delivery.

    The role must recognise that teams operate across different delivery models (eg SAFe, Scrumban and hybrid agile) and therefore focus on pragmatic improvement rather than rigid process adherence. The aim is progress, not perfection.




    Responsibilities:
    Define and own a clear, pragmatic Quality Engineering Strategy, promoting ‘shift-left’ practices and working across SAFe and Scrumban aligned teams, alongside teams that are early in their agile adoption journey
    Line manage all QA and test professionals across delivery verticals, building common capabilities as a single community of practice, supporting career development
    Establish consistent, pragmatic quality standards and ways of working across teams using a variety of agile approaches
    Embed quality early in the delivery lifecycle by partnering with Product, Architecture and Delivery Leadership
    Drive adoption of test automation and continuous testing methods, ensuring automation coverage is optimised for the test stage to improve cycle time without negatively affecting quality metrics
    Provide oversight of quality risks and outcomes, take a data led evidence approach to inform decisions and continually improve
    Align internal test teams and strategic delivery partners to internal ‘metrics that matter’ that optimise quality and speed, including test automation coverage, defect density, defect leakage and cycle time
    Operate within a matrix environment, collaborating with Delivery Leads who own delivery priorities and target outcomes
    Champion a culture where quality is the responsibility of everyone, supporting teams through coaching rather than enforcement.

    To be successful in this role, you will need to demonstrate:
    Essential Criteria
    Proven experience leading a large QA or quality engineering function across multiple teams
    Demonstrated success delivering test quality transformation and culture change
    Experience working in a matrix environment with delivery, product & engineering leads
    Experience line managing QA & test professionals and building capability
    Strong understanding of shift-left testing, test pyramids, continuous testing and automation-first approaches
    Practical experience with test automation approaches, CI/CD and modern engineering workflows
    Experience operating across multiple teams and delivery models
    Pragmatic mindset, knowing when to push and when to adapt
    Collaborative leadership style
    Strong communication skills, able to translate technical quality topics into language that can be understood universally by business stakeholders
    Strong coaching and influencing skills
    Experience working with external software delivery partners


    Desirable Criteria

    Delivery framework experience, working with SAFe and/or Scrumban approaches
    Understanding of product-led delivery
    Hands-on experience building and managing automation frameworks
    Experience with API, performance and security vulnerability testing
    Familiar with cloud architectures and testing challenges
    Experience operating across regionally dispersed, large multi-team organisations with extended use of third party offshore partner delivery teams and foundation test practices
    Experience leading cross-cutting communities of practice / guilds to propagate good practice Read Less
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  • Qualifications Product Manager  

    AQA
    - Milton Keynes
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    Description SummaryAt AQA we focus on understanding customer needs dee... Read More
    Description SummaryAt AQA we focus on understanding customer needs deeply and translating them into high-quality qualifications and support services. As a Product Manager, you will bring strong commercial awareness, stakeholder engagement, and matrix management skills to help turn strategic vision into meaningful outcomes.

    This is a key role in setting and delivering strategic plans, and you will be accountable for managing and developing a portfolio of qualification products across a range of subject areas.

    Using data and customer insights, you’ll uncover and evaluate market opportunities and innovations, liaising with internal and external stakeholders and influencers to capture and develop ideas. The Product Manager will also work closely with subject experts and stakeholders across AQA to ensure our products meet the changing educational demands and create real impact for learners and our customers.With curriculum and assessment reform on the horizon, the education landscape is evolving and there are opportunities at AQA to shape the future of learning in a growing Product Management team.

    Led by the Director of Product Management, the team is divided into portfolios, including English, Science, Maths, two portfolio subject groups, development team along with Publishing, Content and Resource, Data Analyst and Performance Planning lead.

    The Product Managers will report into the relevant Heads of Product for their portfolio and will collaborate frequently with colleagues from Subject Support and Assessment and regularly with colleagues across Sales, Marketing, Finance, Operations and external stakeholders and customers.

    The Product Managers are individual contributors with no line reports, but do lead working groups and project teams in a matrix style of working. The role sets strategy at a product level, including raising business cases and taking accountability for project budgets. 

    Activities:
    Defining, communicating and managing the delivery of the strategy and roadmap for a specified portfolio of products
    Delivering quality products and outcome as recognised by the customer.
    Analyse and interpret data and information from different sources to make recommendations and to inform sound strategic and operational decisions that drive change and improve our offer, in line with wider business goals
    Leading and liaising with cross-functional teams to ensure the delivery of planned activities, tracking and reporting on delivery to ensure delivery of strategic projects on time and on budget
    Collaborate with colleagues to develop evidence-based proposals and financial business cases, and monitor and update financial targets for products
    Where appropriate represent AQA, attending conferences, exhibitions, and stakeholder visits, working closely with colleagues from the science Subject Support teams.

    Where data is also a focus for the role the following will also apply:
    Ensure that AQA’s regulatory product data on regulators’ portals is always compliant. You will be the expert in the business regarding regulatory product data, ensuring definitions are known and applied consistently and that implications on funding are understood.
    Maintain the Qualifications Data Catalogue (QDC) and the Assessment Product Catalogue (APC) on Microsoft Dynamics to ensure accurate data is readily available to colleagues, customers and regulators.
    Close collaboration with the Regulatory Relationships Team and a wide range of other teams and stakeholders is essential.

    To be successful in this role, you will need to demonstrate:
    Essential Criteria

    Knowledge
    Knowledge of Product Portfolio Management
    An understanding of the educational landscape and AQA’s products, customers and the market in which it operates
    Skills
    Commercially astute with proven strategic planning and operational delivery expertise
    Demonstrable interpersonal and communication skills: able to influence and build rapport with a diverse range of stakeholders internally and externally, including communicating commercial or technical expertise to non-specialists
    Able to think strategically and understand the commercial context in which AQA operates and the likely impact on stakeholders of product design and management at a national level
    Able to see the big picture and understand how different services, materials and activities relate to the delivery of a quality product as a whole
    Able to think creatively to find solutions to complex and intangible problems
    Able to negotiate effectively and balance competing priorities in complex situations
    Able to understand and synthesise complex, diverse and incomplete information, including qualitative and quantitative information, and use it to support sound decision making.
    Able to constructively challenge the thinking of others Read Less
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  • Product Manager  

    AQA
    - Manchester
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    Description SummaryAs a Product Manager within the Product Team of Ass... Read More
    Description SummaryAs a Product Manager within the Product Team of Assessment Technology, you will play a pivotal role in shaping the vision, strategy, and roadmap for a portfolio of Assessment and Ed Tech products. Your leadership and insights will be instrumental in transforming the assessment experience for learners, educators, and external stakeholders. You will be expected to think boldly, challenge the status quo, and carve new pathways for product innovation—while balancing visionary ambition with pragmatic decision-making to deliver impactful, future-ready solutions that customers love to use.The Product Manager role is positioned within the Assessment Technology department, with a focus on defining and driving the strategic direction of our product offerings. You will work closely with Product Owners and cross-functional teams to ensure alignment between business goals, customer needs, and technical feasibility. As a visionary leader, you will identify emerging opportunities, anticipate market shifts, and champion transformative ideas—while remaining grounded in the realities of delivery, risk, and resource constraints.
    Activities:
    Define and communicate a compelling product vision and long-term strategy that inspires teams and stakeholders
    Translate strategic objectives into a clear, actionable roadmap that balances innovation with delivery
    Identify and explore new market opportunities, technologies, and user needs to shape the future of our product portfolio
    Collaborate with Product Owners to ensure execution aligns with strategic intent and customer value
    Lead discovery efforts, including market research, user interviews, and trend analysis, to inform product direction
    Make informed trade-offs between short-term priorities and long-term goals, balancing ambition with feasibility
    Act as a thought leader and advocate for innovation, while ensuring decisions are grounded in data, insight, and business value
    Monitor product performance and iterate based on feedback, analytics, and evolving market dynamics
    To be successful in this role, you will need:
    Proven experience in product management with a track record of delivering visionary, high-impact products
    Strategic mindset with the ability to think big, challenge assumptions, and drive innovation
    Strong analytical and problem-solving skills, with a data-informed approach to decision-making
    Demonstrated ability to lead cross-functional teams and influence at all levels of the organisation
    Experience working with third-party suppliers and technical specialists
    Excellent communication and stakeholder engagement skills, with the ability to align diverse perspectives
    Familiarity with Agile methodologies and experience delivering successful products in fast-paced environments
    Knowledge of Ed Tech and the education landscape would be advantageous Read Less
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  • Product Owner  

    AQA
    - Manchester
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    Description SummaryPurpose:As a Product Owner within the Product Team... Read More
    Description SummaryPurpose:
    As a Product Owner within the Product Team of Assessment Technology, you will play a crucial role in driving the development and delivery of our Assessment and Ed Tech products. Your contributions and insights will be critical to impacting how we revolutionise the assessment experience for learners, educators, and external stakeholders, delivering quality products that customers love to use.Landscape:
    The Product Owner role is positioned within the Assessment Technology department, with a focus on ensuring the successful implementation of innovative solutions in line with our strategic objectives. The role works closely with the Product Manager, translating their product vision into key deliverables. The Product Owner will hold strong working relationships with cross-functional teams, acting as a crucial bridge between the business areas, customers and development teams.
     

    Activities:
    Work closely with the Product Manager to support translation of their product vision, strategy and roadmap
    Prioritise and manage the product backlog, incorporating feedback and new requirements
    Manage the product backlog, sprint planning, and release cycles in an agile environment
    Work closely with development teams, providing clear direction and actionable guidance
    Monitor market trends and user feedback to inform product enhancements
    Communicate product status, key milestones, and risks to relevant stakeholders
    Deliver quality products and outcomes – as recognised by the customer



    To be successful in this role, you will need to know:
    Proven experience in product ownership within a technology-driven environment
    Strong analytical and problem-solving skills, with a keen eye for detail and data-driven decision-making
    Proven track record in working with third party suppliers and technical specialists
    Ability to effectively communicate and influence cross-functional teams, with exceptional stakeholder management capabilities
    Familiarity with Agile methodologies and a track record of delivering high-quality products at a fast pace
    knowledge of Ed Tech and the education landscape would be advantageous
    Read Less
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  • Temporary Operations Administrator  

    AQA
    - Manchester
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    At AQA, we’re committed to advancing education and we’re committed to... Read More
    At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.Are you results driven? Are you a motivator, who can encourage others to deliver their best?
     
    If your answer is yes, then AQA has a great opportunity for you this exam season!
     
    You will be responsible for a range of administrative duties as you support and monitor the progress of our examiners, by keeping track of work allocation on our systems and making/taking calls to remind and provide front line support. You will be working alongside a selection of dedicate teams; including Marking, Moderation & Reconciliation. By offering your best service, you will enable them to deliver their best to students nationwide.
     
    Equipment will be provided and you’ll have the chance to showcase your adaptability, as you develop your skills on a range of internal systems.
     
    You'll be working right in the heart of the process; based in our central offices, surrounded by the perks of being on site and a lively, engaging team. However we appreciate the importance of flexibility and a selection of roles can be performed on a rotation of home/office work, once a probationary period has been passed.
     
    You should have good attention to detail and an aptitude for problem solving, as you build networks to resolve complications that might prevent our students from achieving the right mark on time.
    When the exams are done, you’ll have the satisfaction of knowing you were part of a larger purpose and earned CV boosting experience. Plus whilst you’re working with us you’ll have access to a virtual library of training/learning resources and internal vacancies board – where around 50% of subsequent temp and permanent roles are filled from!
    Contract details:Location: Hybrid options, with core days working in our offices on the University of Manchester campus, M15 6EX
    Pay: £13.75 per hour
    Start Date: Various across May
    End Date: Late July to August (depending on role assigned) with possibility for extensionsWorking hours: Full time 35 hours over Monday to Friday; 7 hour shifts (plus an hours unpaid lunch) between 8am and 6pm. In addition to the 35 hours, regular weekend working is an expectation with shifts scheduled in advance across the team Read Less
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  • A-level Economics Examiners  

    AQA
    - Manchester
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    DescriptionEmployerLocationAbout the roleLooking to develop profession... Read More
    DescriptionEmployerLocationAbout the roleLooking to develop professionally, connect with a community of subject experts and further inspire your teaching? AQA is recruiting A-level Economics examiners for summer 2026. You will receive full training from our expert team and take part in online standardisation, which opens for a two-day window so you can complete it at a time that suits you. The activity typically takes a few hours to complete and fits comfortably around existing commitments. As a new examiner, you will mark a reduced quota of 90 to 110 scripts depending on your paper, with around a month to complete the work. Full details of your quota and earnings will be confirmed when you receive your contract. Why become an A-level Economics Examiner? •Expert training and support - We will equip you with everything you need to feel confident and succeed. • Enhance your teaching - Gain insight into how students respond to exam questions, sharpen your marking skills and bring valuable knowledge back into your classroom. • Join a community of specialists – Share best practice and work alongside other Economics teachers and examiners, supported by an experienced team leader. • Flexible working - Mark from home or school at times that suit you, with clear deadlines and ongoing support. • Earn additional income - Typical earnings range from £720 to £870 depending on the paper. What you need • At least three full terms teaching your chosen subject and level within the last five years. We welcome applications from trainee teachers and ECTs for Economics, subject to requirements. • A senior referee who can verify your relevant experience. • Preferably a degree, teaching qualification or equivalent in Economics. • Availability during the marking and standardisation period. Please note key dates for 2026: Paper 1: Markets and Market Failure Standardisation open: 22 and 23 May Marking period: 24 May to 25 June Paper 2: National and International Economy Standardisation open: 30 and 31 May Marking period: 1 June to 3 July Paper 3: Economic Principles and Issues Standardisation open: 14 and 15 June Marking period: 16 June to 10 July Safeguarding Statement AQA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion. Read Less
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  • Temporary Standardisation Administrator  

    AQA
    - Manchester
    Apply Now
    At AQA, we’re committed to advancing education and we’re committed to... Read More
    At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.Looking to fill a gap on your CV? Need a job with a purpose?You could be moments away from making an application to AQA, a company that makes a considerable impact within the world of education. Not only will this role provide you with a fulfilling purpose, it’ll also be a great opportunity to gain experience of key skills.You’ll play an important role within our busy and dynamic team. Tasks include preparing materials for our training events, using bespoke software (with full training), supporting meetings and working closely with colleagues to ensure that effective marking and moderation can take place.All we ask is that you can demonstrate your:excellent attention to detailexceptional planning and organisation skillsability to work to tight deadlines and under pressuregood customer service and IT skillsFrom day one we’ll make sure you’re fully equipped and trained. You’ll become part of a diverse and supportive team where you’ll be playing a vital role in ensuring that exam results are delivered on time across the country (and even internationally).Whilst you’re here, you’ll also be opening doors to other permanent and temporary opportunities around the business.Applications will be reviewed as we receive them, so please get your application in as soon as possible, as we reserve the right to close our advert early! Hourly rate: £13.75 p/hStart dates: April/May until June/July 2026Hours: 35 hours a week; 7 hour shifts between 8am and 7pm. Weekend shifts will be shared amongst the team. There may also be opportunities for additional hours, depending on business need and availability.Location: University of Manchester campus, hybrid work‘ Read Less
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