Technical Escalation and Operations Coordinator - 3 months FTC
️Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: up to £30,000 per annum Dependant on experience
Location: Hybrid - New Milton
This role is a UK based role and any hybrid/remote work must also be within the UK.
Start Date : ASAP
For this role, you need 5mpbs upload and 15mpbs download internet speed
Appello Perks
161 hours holiday per annum
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends' discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking
ABOUT YOU
Experience: 2/3 years experience in a similar role involving project coordination, or operations management
Technical Knowledge: Basic technical understanding if preferred to ensure effective communication with the Technical Team.
Project Management: Experience in project management is an advantage but not essential.
Excel/Reporting: Experience and familiarity in using spreadsheets, and reporting would be advantageous.
THE ROLE
To maintain effective scheduling of technical team project time to meet business priorities. To provide regular performance reports and analysis to identify trends and support continuous improvement efforts.
Experience in a similar role involving project coordination, or operation coordination.
Technical Knowledge: Basic technical understanding is preferred to ensure effective communication with the Technical Team.
Project Management: Experience in project management is an advantage but not essential.
Excel/Reporting: Experience and familiarity in using spreadsheets, and reporting would be advantageous
Main Responsibilities and Activities
Manage Team Workload: Assign tasks and manage daily operations for the Technical Team, ensuring that team members are effectively allocated to meet workload demands.
Escalation Management: Oversee escalations, ensuring all issues are triaged, resolved promptly, and customer updates are regularly communicated.
SLA adherence: Ensure that SLAs are consistently met by tracking response times, monitoring progress, and coordinating with team members.
Project Coordination: Ensure that technical projects are on track by working with team members to plan and schedule project time in alignment with business priorities.
Reporting & Performance Analysis: Regularly report to the Technical Lead on team performance, highlighting trends, identifying areas for improvement, and assisting with strategic planning.
Process Improvement: Identify gaps or inefficiencies in current processes, working with the Technical Lead to implement necessary improvements.
Customer Communication: Ensure all escalations are communicated clearly and consistently to relevant stakeholders, providing updates and resolutions in a timely manner.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself!
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on .
Talent & People Apprentice
️Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: £20,000 per annum
Location: New Milton
Start Date : June 2025
Appello Perks
161 hours holiday pa
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Cycle to work scheme
Smart Tech benefit
Free on-site parking
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
As this is an apprenticeship no experience is required as we will give you full training !
To be eligible for the apprenticeship you will need the following:
A good standard or secondary education
NOT already hold a CIPD qualification Level 3 (or above)
To have the right to work in the UK and meet the Apprenticeship Funding eligibility criteria
You will be a person that enjoys a busy office environment, we have a great, positive and supportive team who are mix of remote office and hybrid workers. Do to the support you will require this will start as office based and hybrid will be considered as you progress!
You will have an excellent standard of IT skills working on Microsoft 365 applications such as Word, Excel, Planner. You will be great at problem solving with a keen eye for detail
THE ROLE
The Talent & People Apprentice will support the Talent & People team in recruiting high-quality employees. It is essential to ensure we remain a highly competitive and diverse business.
As a Talent & People Apprentice, you will act as a focal point for recruitment and the people team. You will be responsible for maintaining the applicant tracking system (Team Tailor) and HRIS (Cezanne) for the purpose of collation and input of candidate and employee data.
Day to Day Activities
Preparation of job advertisements
Reviewing applications and CVs in line with screening matrices.
Assessing and reviewing candidate assessments through Test Gorilla (online skills testing and training)
Ensure job applicants are kept up to date at all stages of the recruitment process ensuring they are correspondence with at each stage (CV screening, interview booking, after interview feedback if applicable, offer letter etc.)
Support recruitment events at schools, colleges etc.
Ensure relevant security screening checks are completed for candidates offered job roles (right to work, employment references, DBS, driving licence checks etc.
Ensure the careers mailbox is managed on a daily basis providing excellent customer service
The post would be suitable for a candidate entering the Human Resources sector, looking to achieve a Level 3 apprenticeship.
Apprenticeship Level 3 details
The CIPD HR Support Apprenticeship L3, 18-24 months duration dependent on individual learner progression (with the possibility of the position being made permanent on successful completion of the programme). Your apprenticeship studies through the apprenticeship provider Babington, will take place remotely however you will be based within our New Milton offices. You will have an opportunity to achieve the CIPD L3 qualification as part of your learning programme. Successful completion of this standard will enable you to apply for Associate Membership of the Chartered Institute of Personnel and Development.
️READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself so we can get to know you better !
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
