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AO
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  • Assistant Buyer  

    - Bolton
    Job OverviewAbout The RoleKick Start Your Career as an Assistant Buyer... Read More
    Job Overview
    About The Role
    Kick Start Your Career as an Assistant Buyer at AO!
    As an Assistant Buyer in our Cooking category, you’ll help shape a product range packed with the latest must-have items that customers will love.
    This isn’t just a job - it’s your chance to learn the ropes of buying, work with leading global brands, and develop the skills that will help to set you up for a future as a Buyer. You’ll be part of a supportive, encouraging, and fun team based in our Bolton office, where collaboration and growth go hand in hand.
    If you’re ambitious, curious, and ready to make an impact, this is the perfect opportunity to start your journey in the world of buying!
    Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together!
    Here's What You Can Expect To Be Doing
    Take pride in making sure all products are set-up with the correct details, specifications, images and videos to offer the best journey for our customer Keep track of competitor activity and offer suggestions to improve category performance Use sales and market information to support the buyer in creating a product range that is inspiring for the customer, relevant to the market and achieves department goals Update and implement the promotional plan and collaborate with marketing and supply chain on the successful launch Accurately keep all systems up to date with correct prices and investigate any discrepancies with urgency Establish and build strong relationships internally and externally to deliver the best commercial opportunities Assist the Buyer in negotiating with suppliers Attend range reviews with brands to discuss the strategy & interact with products
    A Few Things About You
    Strong experience with excel and analytical skills Experience of working in a buying/trading/supply chain role would be an advantage Ability to work well under pressure, prioritise and work within tight timescales Passionate and confident to be able to stand up for what is right for AO and our customers A drive and desire to pursue a career in a fast-paced retail environment
    A Bit About Us
    When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
    We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
    Our Benefits
    Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
    Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!
    To see all our benefits and perks, visit our AO Benefits page. Read Less
  • Data Engineer  

    - Bolton
    Job OverviewAbout The RoleWe’ve seen exponential growth here at AO ove... Read More
    Job Overview
    About The Role
    We’ve seen exponential growth here at AO over the past 12 months. Coupled with our high-reaching growth plans over the coming years, now is the right time to grow our Data Engineering team. Reporting to the Data Engineering lead, this role will be responsible for implementing the new data technologies and pipelines required to support our business as they move towards a data-driven future.
    Here's What You Can Expect To Be Doing
    We’ll be looking for you to deliver new data technologies and data pipelines within AO’s Azure and AWS environment. Working with Snowflake, Databricks and lakehouse, you will be responsible for ensuring data is at our business users’ fingertips as and when they need it.
    You will be entering a brown-field environment, helping us to deliver to current business commitments plus also build out our new, next-gen analytics environment. This will enable real-time analytics, machine learning and AI to be democratised across the business.
    You’ll be an influencer of technology and business teams. Working daily hand-in-hand with the business to uncover data engineering use cases and embed solutions in their daily processes. We’ll look to you to help develop and implement standards, best-practices, subject matter expertise and guidelines for the department and wider business.
    A Few Things About You
    You’ll bring significant, relevant long-term experience, ideally across a mixture of technical data engineering disciplines and working closely with business. You will have already driven data engineering projects and delivered business benefits in earlier roles. You’ll be comfortable with delivering change in a fast-paced, demanding environment and driving results that change the business.
    You’ll be in-the-know about industry trends and best practice. You’ve got fresh ideas and a desire to build a data-driven culture. You’ve got a proven record of keeping your stakeholders up to speed in terms of art of the possible, and in terms of immediate deliverables.
    The ideal candidate will have extensive expertise in building and maintaining data pipelines, optimizing data workflows, and ensuring the reliability and scalability of our data infrastructure. You will play a key role in designing and implementing solutions to support our data analytics initiatives.
    Key Responsibilities
    Design, develop, and maintain scalable data pipelines and ETL processes using AWS, Glue, Databricks/Snowflake, and Lambda functions. Collaborate with cross-functional teams to understand data requirements and translate them into technical solutions. Deliver quick wins to the AO business. Optimize data workflows for performance, reliability, and cost-efficiency. Implement best practices for data governance, security, and compliance. Troubleshoot and resolve issues related to data processing, storage, and access. Develop and maintain documentation for data pipelines, schemas, and processes. Mentor junior members of the team and provide technical guidance and support. Help define and embed data engineering standards, processes, best practices and design patterns. Create strong relationships with key stakeholders across both Tech and the wider group.
    A Bit About Us
    When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
    We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
    Our Benefits
    Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
    Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!
    To see all our benefits and perks, visit our AO Benefits page. Read Less
  • AO Business Account Manager  

    - Bolton
    Job OverviewAbout The RoleReady to take charge of your own client port... Read More
    Job Overview
    About The Role
    Ready to take charge of your own client portfolio and make a real impact?
    At AO, we’re all about making things easy for our customers and that’s where you come in. As an Account Manager, you’ll be the go-to person for around 50 B2B clients, building strong relationships and helping them get the most out of what we offer. You won’t just keep things ticking over you’ll spot opportunities, drive growth, and make sure every client feels valued. If you love the idea of owning your accounts, smashing targets, and working with a team that’s as ambitious as you are, this is the role for you.
    Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together!
    Here's What You Can Expect To Be Doing
    Managing around 50 B2B clients and making sure they get the best service possible. Growing those accounts by upselling, cross-selling, and finding new ways to add value. Creating joint business plans that actually work (not just look good on paper). Keeping an eye on performance and reporting back on wins and opportunities. Getting out and about at client events think conferences, expos, charity gigs. Working closely with our internal teams like Supply Chain, Customer Experience, and Trade to make things happen. Running regular account reviews to keep everything on track. Handling queries quickly and accurately because nobody likes waiting.
    A Few Things About You
    Solid experience in B2B account management. Ideally, you’ve worked with white goods or MDA before. A natural relationship builder with top-notch communication skills. Customer-focused and obsessed with delivering great service. Organised, proactive, and able to juggle multiple priorities without breaking a sweat. Someone who can work independently but loves being part of a team.
    A Bit About Us
    When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
    We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
    Our Benefits
    Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
    Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!
    To see all our benefits and perks, visit our AO Benefits page. Read Less
  • Depot Manager Luton  

    - Luton
    About The RoleDo you thrive on making things happen today—not tomorrow... Read More
    About The RoleDo you thrive on making things happen today—not tomorrow? As a Depot Manager, you’ll be the driving force behind our Luton Depot’s success. Your mission is to deliver outstanding operational performance while empowering your team to make the right decisions—even when they’re not the easy ones. You’ll set the standard for excellence by ensuring compliance with operational policies, transport legislation, health and safety, and people management. Your leadership will create a productive, positive environment where your team can excel. Working closely with our District and Depot Management teams, you’ll play a key role in shaping a strong, sustainable future for our operations. Salary: between £38,000.00 and £42,000.00 per annum Hours: Monday-Friday (37.5 hours per week) Job type: Full time / Permanent contract Location: Park Avenue Industrial Estate, Park Avenue, Luton, Bedfordshire, LU3 3BP Here's What You Can Expect To Be Doing Leadership and Support: Lead a motivated and engaged workforce, ensuring a positive working environment that drives success across all teams. Foster a fun and supportive culture, ensuring the wellbeing and development of all direct reports through coaching, support and encouragement. Manage self-employed drivers, addressing any challenges, managing expectations and working closely with your Driver Account Manager. Execute HR Procedures such as investigations, disciplinary meetings and performance management with fairness and consistency. Operational Excellence: Monitor and manage depot performance against agreed Key Performance indicators to ensure continuous improvement. Manage the depot's budget, including cost management and ensuring cost-effective delivery. Ensure the depot remains fully compliant with transport legislation and operational requirements. Maintain high operational efficiency through effective people management, setting clear performance expectations and ensuring the smooth execution of daily tasks. Provide daily and weekly reports to the District Manager A Few Things About You Excellent logistical knowledge including transport legislation CPC is desirable but not essential Understanding and ability to manage budgets effectively Understand all relevant Health and Safety legislation Ability to interpret and analyse data and produce management reports Be able to challenge the existing processes, identify inefficiencies, and implement changes to continuously improve service delivery Ensure your team consistently delivers a high level of service that meets customer expectations, ensuring long-term satisfaction and loyalty Be able to provide a fair and constant approach to people management Promote a culture where the team members are supported, motivated and operation at full potential A Bit About Us Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow. With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward. We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action. Our Benefits 33 days holiday (Including Bank Holidays) At least 5% contribution pension scheme Healthcare Cashback Scheme Exclusive Staff Discount Enhanced Maternity, Paternity and Adoption Packages Expression of wish service Make a difference days (x2 fully paid charity days a year) Share-save Scheme To see all our benefits and perks, visit our AO Benefits page. Read Less
  • Sponsorship Manager  

    - Bolton
    About The RoleWe’re turning up the volume on sponsorship at AO! Why? B... Read More
    About The RoleWe’re turning up the volume on sponsorship at AO! Why? Because we want to be front-of-mind for customers old and new - and we know the power of unforgettable partnerships. This is a group-level role reporting into Dan, our Head of Delivery, and it’s your chance to own the sponsorship game. You’ll be the driving force behind shaping and growing our portfolio - from negotiating killer deals to building strategic partnerships that make AO shine. Our sponsorship mix is anything but boring: think big-name events, grassroots programmes, sports teams, and community initiatives. It’s all about creating experiences that stick and making a positive impact nationally and locally. As Sponsorship Manager, you’ll be the go-to expert, the connector, the strategist - working hand-in-hand with teams across AO to make sure every sponsorship delivers maximum bang for our buck. Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together! Here's What You Can Expect To Be Doing Lead the negotiation and oversight of sponsorship agreements and deliverables with existing partners. Develop and implement annual activation plans, coordinating a pipeline of activities year-round, amplified through owned, paid, and earned channels. Collaborate with marketing, communications, and creative teams to use sponsorships as catalysts for storytelling. Drive real commercial and brand value from sponsorships, ensuring all partnerships work hard and deliver measurable results. Oversee sponsor activation and fulfilment, ensuring all activity is delivered on budget and with continuous process improvement. Take ownership of reporting - regularly communicate plans, activities, and success metrics to senior stakeholders, showing clearly how each sponsorship is being leveraged and the impact achieved. Track sponsorship performance, measuring impact and reporting on outcomes and ROI. Lead, develop, and support a team of direct reports, fostering their growth and driving career progression. Identify and develop long-term national and local sponsorship opportunities as required. Maintain strong sponsor relationships, acting as the main point of contact and ensuring excellent stakeholder engagement. A Few Things About You Hands-on experience in a dedicated sponsorship role, managing high-value and multi-channel programmes. Proven depth of experience in sponsorship management, including contract negotiation, activation planning, and results reporting, with the ability to demonstrate brand passion, commercial awareness, and business acumen. Hands-on experience in a dedicated sponsorship role, managing high-value and multi-channel programmes. Experience delivering creative, multi-platform campaigns across brand and sponsorship channels. Proactive, entrepreneurial, and persistent in seeking better ways of working. Strong track record of reporting sponsorship strategy, activity, and results to leadership and stakeholders. A Bit About Us When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things. Our Benefits Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work. Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks! To see all our benefits and perks, visit our AO Benefits page. Read Less
  • Assistant Buyer  

    - Bolton
    About The RoleKick Start Your Career as an Assistant Buyer at AO! As a... Read More
    About The RoleKick Start Your Career as an Assistant Buyer at AO! As an Assistant Buyer in our Cooking category, you’ll help shape a product range packed with the latest must-have items that customers will love. This isn’t just a job - it’s your chance to learn the ropes of buying, work with leading global brands, and develop the skills that will help to set you up for a future as a Buyer. You’ll be part of a supportive, encouraging, and fun team based in our Bolton office, where collaboration and growth go hand in hand. If you’re ambitious, curious, and ready to make an impact, this is the perfect opportunity to start your journey in the world of buying! Closing date Monday 1st December. If shortlisted, interviews scheduled for 9th and 10th December
    Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together! Here's What You Can Expect To Be Doing Take pride in making sure all products are set-up with the correct details, specifications, images and videos to offer the best journey for our customer Keep track of competitor activity and offer suggestions to improve category performance Use sales and market information to support the buyer in creating a product range that is inspiring for the customer, relevant to the market and achieves department goals Update and implement the promotional plan and collaborate with marketing and supply chain on the successful launch Accurately keep all systems up to date with correct prices and investigate any discrepancies with urgency Establish and build strong relationships internally and externally to deliver the best commercial opportunities Assist the Buyer in negotiating with suppliers Attend range reviews with brands to discuss the strategy & interact with products A Few Things About You Strong experience with excel and analytical skills Ability to work well under pressure, prioritise and work within tight timescales Passionate and confident to be able to stand up for what is right for AO and our customers A drive and desire to pursue a career in a fast-paced retail environment A Bit About Us When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things. Our Benefits Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work. Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks! To see all our benefits and perks, visit our AO Benefits page. Read Less
  • AO Business Account Manager  

    - Bolton
    About The RoleReady to take charge of your own client portfolio and ma... Read More
    About The RoleReady to take charge of your own client portfolio and make a real impact? At AO, we’re all about making things easy for our customers and that’s where you come in. As an Account Manager, you’ll be the go-to person for around 50 B2B clients, building strong relationships and helping them get the most out of what we offer. You won’t just keep things ticking over you’ll spot opportunities, drive growth, and make sure every client feels valued. If you love the idea of owning your accounts, smashing targets, and working with a team that’s as ambitious as you are, this is the role for you. Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together! Here's What You Can Expect To Be Doing • Managing around 50 B2B clients and making sure they get the best service possible.
    • Growing those accounts by upselling, cross-selling, and finding new ways to add value.
    • Creating joint business plans that actually work (not just look good on paper).
    • Keeping an eye on performance and reporting back on wins and opportunities.
    • Getting out and about at client events think conferences, expos, charity gigs.
    • Working closely with our internal teams like Supply Chain, Customer Experience, and Trade to make things happen.
    • Running regular account reviews to keep everything on track.
    • Handling queries quickly and accurately because nobody likes waiting. A Few Things About You • Solid experience in B2B account management.
    • Ideally, you’ve worked with white goods or MDA before.
    • A natural relationship builder with top-notch communication skills.
    • Customer-focused and obsessed with delivering great service.
    • Organised, proactive, and able to juggle multiple priorities without breaking a sweat.
    • Someone who can work independently but loves being part of a team. A Bit About Us When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things. Our Benefits Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work. Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks! To see all our benefits and perks, visit our AO Benefits page. Read Less
  • Gas Installations Engineer  

    - Spennymoor
    About The RoleFuel your future with AO - earn up to £2,000 in performa... Read More
    About The RoleFuel your future with AO - earn up to £2,000 in performance bonuses! Imagine achieving the perfect balance between work and life with a shift pattern that works for you. Join our team as a Gas Engineer and enjoy the freedom of maintaining your own Gas Safe card while earning a dependable income you can count on. We set you up for success with a fully loaded toolkit worth up to £3,000 — giving you everything you need to tackle any task with total confidence. No need to stress about buying expensive gear — we’ve got you covered! • Salary: £33,778.00- £35,778.00 per annum
    • Hours: 40 hours per week
    • Shift Pattern: 4 on 4 off shift pattern
    • Start/Finish time: 6:00am - 6:00pm Here's What You Can Expect To Be Doing As a Gas Engineer at AO, you’ll work alongside one of our drivers, visiting customers’ homes to install gas appliances and electrical products. Our mission is simple: to make our customers’ lives easier. That’s why you’ll play a key role in ensuring everything is set up safely and efficiently. Your focus will be on providing outstanding customer service—no need to worry about repairs. You’ll install the products with care and show customers how to get the most out of their new appliances. At AO, you’ll have the opportunity to positively impact lives while being part of a friendly, collaborative team that’s always ready to support each other. A Few Things About You Essential Full UK/EU driving licence with no more than 6 points. CCN1 & CKR1 To be over the age of 21 for insurance purposes At least 1 year of experience within gas installations Desirable Some experience in electrical appliance installation is ideal, but we'll provide training to make you electrically competent Our Benefits As a Gas engineer, you will gain: A 4 on 4 off shift pattern and 24 days holiday, you will work less than half a year. On-call support from our technical team and Installation Managers Fantastic training facilities with ongoing learning opportunities Competitive pension Scheme Healthcare Cashback Scheme Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page. Read Less
  • Senior CRM Manager  

    - Bolton
    About The RoleWe’re on the lookout for a brilliant Senior CRM Manager... Read More
    About The RoleWe’re on the lookout for a brilliant Senior CRM Manager (Loyalty) to lead the charge in shaping how our customers feel about AO, long after their first purchase. You’ll be the driving force behind our loyalty strategy - making sure every journey, every reward, and every message keeps customers coming back for more. Whether it’s AO.com or AO Mobile, you’ll be creating experiences that build trust, spark engagement, and boost lifetime value. You’ll also take the reins on growing our AO membership, bringing in new faces and keeping our existing members feeling valued. As AO Mobile continues to grow, you’ll also lead CRM strategy for mobile customers, embedding loyalty into every stage of the contract lifecycle and unlocking the power of our ecosystem to drive repeat purchases and long-term love for AO. Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we’re together! Here's What You Can Expect To Be Doing Designing and delivering loyalty reward programmes that feel right for our brand - and even better for our customers. Driving acquisition, retention, and engagement through smart, data-led CRM strategies across AO.com and AO Mobile (think SIM-only, SWITCH24, MVNO, MPD, Affordable Mobiles). Creating integrated marketing campaigns that put loyalty front and centre - working closely with our creative, digital, and analytics teams to make it all feel personal. Using AO’s ecosystem to support cross-sell and repeat purchases, including trade-in initiatives. Digging into customer behaviour and campaign performance to fine-tune segmentation, personalisation, and programme enhancements. Collaborating across teams to make sure CRM and loyalty efforts are joined up and visible across the business. A Few Things About You You’ve got solid experience in designing loyalty programmes and leading CRM strategy. Whether it’s a few years in a senior CRM role or experience as a CRM Manager, you’ve spent time focusing on customer loyalty and lifecycle marketing. Mobile customer journeys and contract lifecycle engagement are familiar territory- you know how to keep customers engaged throughout. Confident with CRM platforms, you understand how to use customer data to drive meaningful interactions. With a sharp analytical mindset and strong commercial awareness, you’re comfortable interpreting campaign performance and turning insights into action. Communication comes naturally, and you’re skilled at building relationships and leading cross-functional collaboration. A Bit About Us When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things. Our Benefits Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work. Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks! To see all our benefits and perks, visit our AO Benefits page. Read Less
  • Goods-in / Out Processing Manager  

    - Telford
    About The RoleAt AO Recycling, we are committed to extracting as much... Read More
    About The RoleAt AO Recycling, we are committed to extracting as much value as possible from the waste electrical and electronic equipment (WEEE) that is thrown away by UK households every year. Like the rest of the AO Group, we are a very exciting and enthusiastic company to work for. The role will be located at our site in Telford, Shropshire, which uses state of the art technology and is able to process more items, more efficiently than any other site in the UK. We are growing and with that, there’s many opportunities to develop and try new approaches. If you are an energetic, hands on, innovative professional, this is the environment for you. We are part of a bigger group and with that backing comes stability and support for our business. And it is always worth remembering - we run a profitable business whilst doing the right thing for the environment. Within the core value of delivering excellence the Processing Manager will focus the Shift Co-Ordinators, Supervisors and Operative employees, to deliver and exceed the agreed KPI`s. The Processing Manager will develop the departmental team through providing direction; guidance, support, coaching and mentoring, to ensure we develop future leaders, retain our people, whilst delivering KPI’s which underpin the budget. The Processing Manager must promote the highest levels of delivery and performance whilst driving health and safety culture, environmental compliance, and employee welfare. With the changing dynamic within the retail sector the goods-in / out department must be managed in a way to ensure flexibility and capability to move and flow with the changing patterns of volume. The Processing Manager will work very closely with all departments (transport, Production, SHEQ, HR, etc) to ensure the department’s performance is achieved and exceeded, whilst supporting and delivering the whole value chain. At AO we deliver at pace, and we need to deliver today. Here's What You Can Expect To Be Doing Reporting to the Operations Manager you will be planning, directing and controlling the Processing Teams across 4 shifts to ensure health and safety, environmental, quality, volumes, productivity and cost objectives are met. You will be accountable for time, cost and volume performances. You will be accountable for (and have a proven track record in) delivery improvements in time, cost and volume performances. A key deliverable will be to continue developing your team focused on cost and efficiency in everything they do, in a safe and clean working environment by using methodologies and tools like 5S, KAIZEN or other CI Techniques. You will create and manage a CI program within the department with the aim of continuously finding better and more productive ways of working. You also need to prove you have successfully done this before! You’ll coach your managers and staff using CI Tools to deliver a CI Culture. Your focus will be on the needs of the teams whilst acting consistently and with resolve. You will take responsibility to ensure all activities and AOer’s within the departments comply with site health, safety and environmental policies and regulations. Your role will work closely with the SHEQ department to help deliver a world class HSE culture, ensuring all activities comply with relevant environmental regulations, permits and licences associated with the site. You will also work closely with the Engineering Function and help maintain an effective planned preventative maintenance (PPM) for the department. In your role you will conduct regular reviews of operational capability and produce clear action plans to drive required improvement. Applicants must be eligible to live and work in the UK permanently and without restrictions. A Few Things About You Experience of working within a logistical and processing operations role. * Six Sigma formal qualification (or equivalent) demonstrated strong implementation knowledge of CI techniques, specifically 5S and Kaizen Projects.
    * Experience of working at a management level in a fast-paced environment with large scale growth
    * Effective contribution to the achievement of our business plan by focusing on key KPI targets, driving accountability and consistently challenging and involving the team to achieve results.
    * Housekeeping responsibility - ensure all areas are improved/maintained.
    * Accountable for offload times, associated costs and throughput volume is achieved.
    * To improve efficiency across the department, driving out any inefficiencies and all waste
    * Ensure control of operation’s during and outside normal working hours - flexibility is a must
    * Demonstratable experience in managing large numbers of people (80+) with multiple teams and different shift patterns.
    * Evidence of the capability to deliver visible, impactful change is highly desirable
    * Demonstrable initiative, showing ownership of logistical delivery
    * Organising and motivating teams and individuals
    * Strong leadership and people management skills
    * Focused on the detail and root cause analysis
    * Strong communication skills and ability to build relationships quickly
    * A strong tenacious character who is willing to question the status quo
    * Good interpersonal skills, confident in your approach
    * Organised, structured approach to work
    * Demonstrate proof of creating strong successful teams This is an excellent and exciting opportunity to join an established and growing business, building on the current successes already delivered in a short time at AO Recycling. Our Benefits Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work. Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. Free lunch once a month To see all our benefits and perks, visit our AO Benefits page. Read Less

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