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Andras Hotels
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  • Travelodge Belfast Central - Receptionist  

    - Belfast
    Job DescriptionAbout UsAndras Hotels is Northern Ireland’s largest hot... Read More
    Job DescriptionAbout UsAndras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism. What is the Job?The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.Hours20 hours  Evening and weekend availability required (preferably 5–10 p.m.)What we offer:·           Health Care Cash Plan·           Diamond membership of Kingsbridge Hospital Group·           Enhanced Pension Scheme·           Enhanced Maternity Pay·           Enhanced Paternity Pay·           Cycle to work·           Recruit a friend scheme·           Employee Appreciation and Social Events·           Employee of the Month Award·           £20 for completion of FLOW training·           Increased Annual leave with service·           Discount at Bodyscape – Employee rate and family and friend rate·           Cyrospa discount rate at Bodyscape·           Discount at Puregym·           Communication and advice on Health and Wellbeing·           Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group·           Work for globally renowned Hotel Brands·           Reward Club Incentive Scheme·           Hotel Incentive schemeAbout The RoleYour day to day:Front Office·      Achieve individual and departmental targets and objectives·      Welcome guests in a friendly, prompt and professional manner·      Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location·      Answer the telephone in a prompt and courteous manner·      Up- sell services  to maximise hotel revenue·      Promptly resolve customer issues, requests and enquires·      Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up·      Accurately process cash and credit card transactions using established procedures·      Be full conversant and comply with the Health and Safety procedures of the hotel·      Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty·      Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service·      Good local knowledge enabling you to provide information to guests of local tours, attractions etc.·      Complete necessary reports required by management to agreed standard·      Reception tills and floats in accordance with agreed procedure and lodge money accordinglyHow do I deliver this?We genuinely care about people, and we show this through living the Andras Hotels behaviours.·         Teamwork – work with commitment, cooperatively and effectively with others·         Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues·         Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups·         Integrity – honest, respectful and accountable There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
    The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.Skills NeededAbout The CompanyAndras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.Company CultureAndras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.Desired CriteriaExperience within the Hospitality industryRequired CriteriaExperience within a customer service roleBasic level of IT proficiencyMust have a clear understanding of EnglishClosing DateTuesday 25th November, 2025 Read Less
  • Crowne Plaza - Bar Tender  

    - Belfast
    Job DescriptionAbout UsAndras Hotels is Northern Ireland’s largest hot... Read More
    Job DescriptionAbout UsAndras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.What is the job?When attending events at a hotel, a key part of our guests’ experience is the bar service. Is there anyone more welcoming than a smiling bartender? As the friendly face of our hotel bars, you’ll also be a helpful host, a local expert, and a proud brand ambassador. Whether you’re preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences.Hours - 40What we offer:Discounted Hotel Rates across ‘000’s of hotels worldwide  for employees and for family and friendsHealth Care Cash PlanDiamond membership of Kingsbridge Hospital GroupEnhanced Pension SchemeEnhanced Maternity PayEnhanced Paternity PayCycle to workRecruit a friend schemeEmployee Appreciation and Social EventsEmployee of the Month Award£20 for completion of FLOW trainingIncreased Annual leave with serviceDiscount at Bodyscape – Employee rate and family and friend rateCyrospa discount rate at BodyscapeDiscount at PuregymCommunication and advice on Health and WellbeingAndras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels GroupWork for globally renowned Hotel BrandsReward Club Incentive SchemeHotel Incentive schemeAbout The RoleYour day to dayCreating a warm and welcome to everyone and setting the tone for each guest’s experiencePrepare and serve drinks to high standards, and highlight promotions to guestsWork with your Food & Beverage colleagues to offer a seamless food serviceSet up your bar – stock up on all the supplies you’ll need, manage your inventory and make sure all your equipment worksChange beer barrelsLook after your bar – keep it clean and tidy and make sure the alcohol is always secureHandle cash and credit transactionsLook smart – wear your uniform with pride Be ready to jump into other ad-hoc duties when your colleagues need your helpSupport any / all bars within the hotel when business requiresAlways follow safety proceduresHow do I deliver this?We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guestsTrue Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThere’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.Skills NeededAbout The CompanyAndras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.Company CultureAndras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.Desired CriteriaFormal bartending trainingRequired CriteriaCompliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required Experienced – 1 year experience working in a bar. Articulate – a great communicator, you’ll be warm, welcoming, and easy to talk toLiterate – you’ll need a good grasp of reading, writing and basic mathsFlexible – night, weekend and holiday shifts are all part of the jobClosing DateMonday 24th November, 2025 Read Less

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