An exciting opportunity has become available with our long-established client based in Stonehouse. They are seeking an Admin & Operations Manager to join their team on a full time, permanent basis.
Delivering training to over 10,000 candidates each year, the organisation designs and delivers high quality, bespoke courses across a broad range of areas including Lifting Operations, Materials Handling, Health & Safety, Construction and Plant Machinery, Transport, and Civil Engineering. Your role will be pivotal in ensuring efficient day to day administration processes whilst building strong client relationships. Acting as a bridge between the client and the company, you will ensure client satisfaction while driving operational efficiency and business growth. This role will play a key position in the management team overseeing internal operations, staff supervision and process improvements. Key Responsibilities: -Oversee operational management, order processing, customer service and ensuring all internal processes are followed -Lead, motivate, train and supervise the administration team -Support and maintain CRM/ERP systems, process quotes and handle order progression -Prepare and analyse performance and opportunity reports and forecasting weekly/monthly figures -Maintain customer relationships, acting as the main point of contact for client concerns -Identify and implement improvements to administration systems to increase productivity and efficiency Candidate Attributes: -Proven experience in a fast-paced administrative, or customer service role -High proficiency in Microsoft Office applications -Strong verbal and written communication skills -Excellent attention to detail and ability to prioritise -Good problem-solving skills Hours: Monday to Friday, 37.5 hours per week, 8:30am – 5pm Salary: Circa £35k per annum, depending on experience
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