Job Description
Job Role: Security Manager
Working Hours: 45 hours per week (working 5 days out of 7) - shift times will vary in line with business needs and will include early starts from 6am and late finishes up to 9pm.
Salary: £35,000 per annum
Location: St Johns Shopping Centre, Liverpool, L1 1LY
Reporting to: Associate Director – Key Accounts
Overview
Anchor Group Services is seeking an experienced and proactive Security Manager to lead the security operation at a busy shopping centre. This is a key role requiring strong leadership, excellent communication skills, and the ability to deliver a safe, secure, and customer‑focused environment. You will work closely with the on-site Cleaning Services Manager to ensure seamless service delivery across the centre.
About the Role
As Security Manager, you will take full ownership of the security contract, leading a team of security professionals and ensuring all operational, compliance, and client expectations are consistently met. You will be responsible for the effective management of the Control Room, CCTV operations, emergency procedures, staff development, and client reporting.
This is a hands-on management role suited to someone who thrives in a fast-paced environment and is confident in decision-making, problem-solving, and building strong working relationships.
As part of the duty management team, you will assume the role of Duty Manager working 8:00-17:00 twice per week, as per the site rota - this will include occasional Saturday shifts, with the opportunity to take a day in lieu during your standard working hours.
Main Responsibilities:
Ensure the effective running of security operations
Plan staffing levels and duty rotas to meet the needs of the location and client expectations, including using Anchor’s time and attendance systems to manage holidays, sickness and absence.
To liaise with HR and senior management to manage site level issues including investigation, disciplinary and recruitment.
Oversee Control Room and CCTV operations, ensuring GDPR and safety compliance.
Respond to incidents, accidents, and customer issues with accurate reporting.
Deliver staff training, inductions, and ongoing development.
Maintain Assignment Instructions, Risk Assessments, and site documentation.
Conduct appraisals, welfare visits, and disciplinary investigations when required.
Hold regular client meetings, complete KPI reports, and support contract retention.
Submit welfare reports, surveys, and documentation using live reporting tools.
RequirementsExperience of managing large teams of varied functionality
Demonstrate excellence in oral and written communication
Exemplary presentation skills with experience of presenting to and engaging management and delivery teams
Capable of managing change quickly and efficiently whilst maintaining effective service provision
A high energy professional capable of influencing at a senior level, developing excellence with internal and external partnerships
Ability to work well with others and continue to deliver results under pressure
Excellent interpersonal skills and an ability to establish credibility quickly
Outstanding motivational and people management skills
True leadership skills necessary to achieve ambitious targets
A flexible approach and a sense of teamwork
Proven leadership experience within the security industry
Strong understanding of Control Room operations and GDPR
Confident managing teams, training staff, and handling investigations
Excellent communication, organisation, and problem‑solving skills
Competent in Microsoft 365 and Timegate (Zoho desirable)
Professional, calm under pressure, and committed to high service standards
BenefitsAccess to a range of nationally recognised courses to help further your career via the Anchor Academy
Auto Enrolment Pension
Stream - access to pay as you earn it
Cycle to Work Scheme Available
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards
Free on-site parking
2 minute walk from Liverpool Lime Street Train Station
Discounted membership at the brand-new state of the art onsite gym
What’s Next?
If you think you have what it takes, APPLY NOW and we'll be in touch.
Other companies may call this role: Site Security Manager, Contract Security Manager, Security Operations Lead, Security Services Manager, Security Contract Manager, Security Duty Manager
Within commuting distance of: Liverpool, Wavertree, Bootle, Birkenhead, Speke, Huyton, Kirkby, Wallasey, Chester, Southport, St Helens, Wigan, Newton-le-Willows, Runcorn, Widnes, Wirral, Flintshire, Cheshire, Ormskirk, Bromborough, Knutsford, Warrington, Frodsham, Lancashire, Greater Manchester
Requirements
Full 5-year employment checkable history Valid frontline SIA licence DS or SG Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment
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