Job Role: Account Manager
Working Hours: 40 hours per week (must be flexible to meet the needs of the business)
Salary: £42,000 per annum + Car Allowance/Company Car
Position Location: North West based, with sites nationwide
Reporting to: Operations Director
Overview
Due to continued growth and expansion, an exciting opportunity has arisen at Anchor Group Services for an Account Manager to join our team and take the lead on a new prestigious national security contract.
Based in the North West region, with sites nationally, the portfolio includes a mix of shopping centres, industrial sites, corporate offices, and mobile patrol operations. In this role, you will have the support of a dedicated Contract Manager alongside an experienced wider Management and Supervisory team to lead a workforce of more than 80 security officers across the portfolio.
As Account Manager you will be responsible for leading and managing sites management, supervisors and frontline staff, ensuring excellent service delivery and maintaining strong client relationships. You will play a key role in the day-to-day operations of these busy retail and corporate environments, ensuring compliance, high standards, and exceptional customer service.
This is a fantastic chance to join a growing organisation during a period of rapid expansion, where you’ll play a pivotal role in ensuring operational excellence and client satisfaction.
Main Responsibilities:
Oversee the delivery of all security services, including manned guarding, mobile patrols, CCTV operations, and reception duties.
Ensure the proper operation of Control Rooms, CCTV systems, and site security procedures in compliance with GDPR and licensing regulations.
Implement and maintain high standards of compliance, health & safety, and operational procedures across all locations.
Conduct regular site visits and audits, ensuring effective service delivery and compliance with client expectations and industry standards.
Foster strong relationships with clients, acting as the main point of contact for operational issues and contract performance.
Ensure clear, timely, and professional communication with clients and senior management.
Monitor and report on Key Performance Indicators (KPIs) and ensure sites meet agreed Service Level Agreements (SLAs).
Provide leadership and support to the wider Management team, ensuring effective staff management, welfare checks, and ongoing training.
Oversee recruitment, inductions, training, performance management, disciplinary procedures, and staff development, with guidance and support from HR.
Ensure compliance and maintain accurate records, ensuring all personnel are appropriately licensed, trained, appraised, and supported through regular reviews and return-to-works.
Oversee rostering, holiday planning, and sickness absence for site-based teams to maintain effective cover at all times.
Maintain a comprehensive log of plans, policies, reports, and procedures, ensuring timely updates and compliance.
RequirementsExperience of managing large, multi-site teams within the security sector.
Strong leadership and people management skills with the ability to motivate and develop teams.
Excellent communication and presentation skills, with experience engaging with clients and senior management.
Ability to manage change quickly and efficiently while maintaining high service standards.
Strong problem-solving skills with the ability to analyse and resolve operational challenges.
Knowledge of compliance, health & safety regulations, and employment law related to soft services management.
Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Excel) and workforce management systems (Timegate and Zoho).
Experience in recruitment, disciplinary processes, and risk assessment management.
A flexible and adaptable approach to work, with a strong sense of teamwork
Full 5-year checkable employment history
A valid SIA Licence
BenefitsCar allowance/company car
Laptop and mobile phone
25 days holiday per annum + 8 bank holidays
Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
Auto Enrolment Pension
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards
What’s Next?
If you think you have what it takes, APPLY NOW and we'll be in touch.
Other companies may call this role: Account Manager, Client Account Manager, Contract Manager, Operations Manager, Regional Operations Manager, Area Manager, Service Delivery Manager, Facilities Manager, National Account Manager, Regional Account Manager, Operations Account Manager, Key Account Manager
Within commuting distance of: Manchester, Liverpool, Chester, Warrington, Preston, Bolton, Blackburn, Stockport, Wigan, St Helens, Southport, Burnley, Bury, Rochdale, Oldham, Salford, Lancaster, Crewe, Widnes, Runcorn, Ellesmere Port, Northwich, Macclesfield
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