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Amplius Formerly Longhurst Group
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  • Customer Contact Advisor  

    - Milton Keynes
    At Amplius, we’re passionate about delivering an excellent customer ex... Read More
    At Amplius, we’re passionate about delivering an excellent customer experience and are looking for Customer Contact Advisors who share that enthusiasm. If you’re keen to make a positive difference and support our customers, we’d love to hear from you!Available positionsContract: Permanent, part timeHours: 20hrs per weekDays: Monday, Tuesday, Wednesday and FridayTimes: 9:15am – 2:15pmSalary: £14,956.76 (FTE £27,109.11)Contract: 6 months Fixed Term ContractHours: 36.25hrs per weekDays: Monday to FridayTimes: 8:45am – 5:00pmSalary: £27,109.11Please specify which position you’d like to apply for on your application.Both of these roles are based at our Milton Keynes office. You’ll need to be in the office at least one day a week (main team day is Mondays.) Depending on business needs, meetings, or training, there may be times when you’re required to attend the office on additional days.Snapshot of your roleBe the friendly face our customers turn to for help, whether over the phone, email, post, or live chat.Provide exceptional customer service while handling 400-500 contacts daily in a fast-paced contact centre environment.Respond promptly to customer inquiries via call, email, post, and live chat.Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally.Identify and refer customers for additional support or financial wellbeing advice where needed.Encourage customers to explore self-service options for a smoother, more efficient experience.Ensure customer information is accurate and up to date.Document all interactions for continuous service improvement.
    Please note that lunch breaks are scheduled between 12pm and 2pm to keep our service running smoothly.What we’re looking forExperience working in a fast-paced customer contact centre environment.Strong team player with the ability to build rapport and collaborate effectively.Skilled at delivering exceptional customer service while processing data quickly.Ability to work closely with internal teams and external agencies.Excellent organisational skills to manage a varied workload.Confident communication and use of IT (Teams, Outlook, Word, Excel)
    Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing date: 3 December 2025Phone screening: 9 December 2025Interviews: 17 December 205We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!INDAD Read Less
  • Community Safety Manager  

    - Peterborough
    Are you passionate about creating safer, stronger communities? At Ampl... Read More
    Are you passionate about creating safer, stronger communities? At Amplius, we’re looking for a proactive Community Safety Manager to lead and deliver effective Anti-Social Behaviour (ASB) and community safety services. In this role, you’ll protect our customers and neighbourhoods, drive improvements in estate standards, and work collaboratively with partners and residents to build resilient communities, all while ensuring compliance with legislation and supporting our strategic priorities.
    💰Salary: £51,200 per year📝Contract: Permanent, full time⏰Your week: 36.25 hours (Monday to Friday 9am – 5:15pm)📌Location: Based across our Central Region, covering the East to West Midlands from Cambridgeshire to Birmingham, with one day per week in the Peterborough office.✨Snapshot of your roleLead and manage complex ASB and community safety cases, ensuring timely, proportionate, and legally compliant responses.Oversee and develop a team of Community Safety Officers, providing coaching, mentoring, and performance feedback.Authorise legal actions and escalate cases to the legal team when necessary.Monitor regional performance against KPIs, service standards, and customer satisfaction.Build and maintain strong partnerships with Police, Local Authorities, Safeguarding Boards, and voluntary organisations.Represent Amplius at multi-agency forums and coordinate joint operations to address local safety concerns.Ensure team engagement with customers to gather intelligence and co-produce local safety initiatives.Maintain up-to-date policies, procedures, and training guidance, ensuring compliance with legislation and best practice.Prepare reports for senior management, boards, and regulators.Champion safeguarding, inclusion, and customer empowerment across the region.
    👀What we’re looking forCIH Level 4 – achieved, in progress, or willing to work towards.Experience managing complex ASB and community safety cases.Knowledge of Tenancy Enforcement and the ASB & Crime and Policing Act 2014.Proven leadership and line management experience, with ability to deliver high-quality services.Up-to-date understanding of regulatory requirements and best practice.Strong relationship-building skills with partners, stakeholders, and colleagues.Adaptable, resilient, and able to lead teams through change and challenging situations.Able to travel across a large geographical area as required.
    🚗 A full UK driving license is essential for this role.🕵️ DBS clearance is required for this role.Please read the attached Job Description before applying so you get the full scope of the role.🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 30 NovemberPhone screening: 4 DecemberInterviews: 9 December (in Peterborough)🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!INDAD Read Less

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