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American Airlines
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  • Airport Services Manager, Edinburgh  

    - Edinburgh
    IntroAre you ready to explore a world of possibilities, both at work a... Read More
    IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis role is responsible for directing and coordinating airport functions and overseeing daily operations at EDI airport which will have a schedule of 2 seasonal flights per day.  This role is permanent full-time, working 37.5 hrs per week managing EDI operations & is part of the airports Europe leadership team based in Dublin.
    This key leadership role is responsible for representing American Airlines and reports to the Sr Mgr Europe operations.  The role supports and develops teams in delivering safe, reliable world class airport experiences to American Airlines customers. The role is responsible for managing airport operational performance, supervising an outsourced team and making key tactical and operational decisions.What you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.Maintain and promote a positive workplace health and safety cultureEnsure compliance with all American Airlines workplace health & safety programs, policies and proceduresResponsible for overall airport performance and work directly with Area General Manager and regional leadership to deliver key operational performance metricsResponsible for ensuring safety compliance and to develop initiatives to drive safety performanceEnsure all staff and vendor agents are correctly trained & updated in accordance with policy & proceduresConduct employee and agent briefings for daily operation and all safety, compliance & procedural updatesCoordinate & lead all internal and external station compliance auditsRepresent American Airlines with authorities and contractors on a day-to-day operational basisLead all local teams and resolve queries and operational mattersConduct risk assessments as and when required, along with ensuring safe systems of workLead investigations as required to resolve safety, security or other operational mattersAttend various management and regional meetings when requiredComplete safety observations to identify positive and corrective safety actionsManage emergency response procedures and exercises All you'll need for successMinimum Qualifications- Education & Prior Job ExperienceMinimum 2 years airport operations leadership experienceWorking rights in UK.Strong leadership and people management skillsAbility to lead, engage and motivate frontline teams Ability to prioritize a demanding workload amongst competing demandsExcellent time management skills and the ability to multi-task effectivelyAbility to use own initiative and work independentlyExcellent written, verbal and listening communication skills in both, local and English languageAbility to work both as part of a small team and as an individual contributorGood project management skillsAbility to effectively manage and resolve workplace conflictConfident, assertive and self-motivatedAbility to maintain confidentiality and be respectful of opposing views and opinionsAbility to hold and maintain airside security passExcellent IT skills in all areas of Customer ServiceGood PC skills including Microsoft Word, Excel and PowerPointDriver licenseAbility to travel frequently to USA if requiredFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. Read Less
  • Airport Services Manager, Edinburgh  

    - Edinburgh
    Intro Are you ready to explore a world of possibilities, both at work... Read More
    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job This role is responsible for directing and coordinating airport functions and overseeing daily operations at EDI airport which will have a schedule of 2 seasonal flights per day.  This role is permanent full-time, working hrs per week managing EDI operations & is part of the airports Europe leadership team based in Dublin.
    This key leadership role is responsible for representing American Airlines and reports to the Sr Mgr Europe operations.  The role supports and develops teams in delivering safe, reliable world class airport experiences to American Airlines customers. The role is responsible for managing airport operational performance, supervising an outsourced team and making key tactical and operational decisions.What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Maintain and promote a positive workplace health and safety culture Ensure compliance with all American Airlines workplace health & safety programs, policies and procedures Responsible for overall airport performance and work directly with Area General Manager and regional leadership to deliver key operational performance metrics Responsible for ensuring safety compliance and to develop initiatives to drive safety performance Ensure all staff and vendor agents are correctly trained & updated in accordance with policy & procedures Conduct employee and agent briefings for daily operation and all safety, compliance & procedural updates Coordinate & lead all internal and external station compliance audits Represent American Airlines with authorities and contractors on a day-to-day operational basis Lead all local teams and resolve queries and operational matters Conduct risk assessments as and when required, along with ensuring safe systems of work Lead investigations as required to resolve safety, security or other operational matters Attend various management and regional meetings when required Complete safety observations to identify positive and corrective safety actions Manage emergency response procedures and exercises  All you'll need for success Minimum Qualifications- Education & Prior Job Experience Minimum 2 years airport operations leadership experience Working rights in UK. Strong leadership and people management skills Ability to lead, engage and motivate frontline teams  Ability to prioritize a demanding workload amongst competing demands Excellent time management skills and the ability to multi-task effectively Ability to use own initiative and work independently Excellent written, verbal and listening communication skills in both, local and English language Ability to work both as part of a small team and as an individual contributor Good project management skills Ability to effectively manage and resolve workplace conflict Confident, assertive and self-motivated Ability to maintain confidentiality and be respectful of opposing views and opinions Ability to hold and maintain airside security pass Excellent IT skills in all areas of Customer Service Good PC skills including Microsoft Word, Excel and PowerPoint Driver license Ability to travel frequently to USA if required Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. Read Less
  • Sr Manager, Global Sales - United Kingdom LON  

    - London
    IntroAre you ready to explore a world of possibilities, both at work a... Read More
    IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobAs a Manager you’ll strategically develop and deliver revenue opportunities from new & existing leads through various agency channels, corporate customers, and offline sales across the Region. You’ll work closely with joint business partner sales teams together on account management in their respective marketplaces. Provide industry leadership in the areas of account management, reporting & analysis tools, technology, product, network and services to the local account and partner base in the markets that you have responsibility for.What you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.Lead the Regional Sales teams based in your regionImplement strategic sales objectives in the region and for all multinational sales activities which may be covered by AA’s own sales teams or by JB PartnersGrow JB revenue across the territory working closely with JB counterpartsFind new opportunities to grow SME business in the sales region via channel accountsControl cost and ensure that budget objectives are metCollaborate internally with American Airlines Marketing, Loyalty, Revenue Management, Revenue Analysis teams, and other internal stakeholders to create and implement revenue positive, profitable strategies across the territoryImprove high yielding agency and corporate performance across the region and achieve targets associated with other commercial prioritiesFocus on key nonstop route profitability performance in the region and lead new route launch readiness projectsBe responsible for revenue opportunities through all sales channels, including but not limited to TMC, Leisure and Corporate throughout the regionLead distribution initiatives throughout the region together with the regional and Head Office teamCollaborate with Operations to maximize revenue and provide improvements in customer experienceAll you'll need for successMinimum Qualifications – Education & Prior Job ExperienceHave proven track record of sales in an international sales territory environmentBe a person that naturally builds trust by demonstrating a highly credible, persuasive and engaging communication style with deep sales expertiseHave leadership skills in leading multi-cultural teamsHave people development focus to develop teams and improve performanceHave proven ability to leverage analytical and conceptual skills in order to come up with new alternatives or an unconventional, yet effective approach to business, which will result in succeeding at delivering the revenue targets in each of the marketsHave the ability to quickly learn new concepts, operate with a very high business acumen, and default to strategic thinkingHave proven track record of having led big Key Accounts successfully over significant timeHave the ability to build strong relationships across multiple internal workgroups, JB partners, and with external customersHave sensitivity and interpersonal capabilities to motivate cross-functionally and challenge embrace a test & learn mentalityWhat you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. Read Less
  • IntroAre you ready to explore a world of possibilities, both at work a... Read More
    IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobResponsible for managing a mixed portfolio of our largest TMC agency partners in the UK/PAN EU, and key corporate customers. This role is responsible for identifying revenue opportunities and delivering revenue and share growth for the AJB, while raising the awareness of the AA brand, in the UK and wider EMEAI region. You will work closely with our Skyview based Global Agency team and our JB partners across the region. This role is also responsible for managing all aspects of sales, strategy, & engagements for these TMCs partners. Also, this role will be responsible for analysis and providing data/account reviews on a regular basis for each TMC and corporate customer, jointly with partners. What you'll doKey Responsibilities & Accountabilities:To implement and account manage our largest Agency agreements in the UK/PAN EU, collaboratively with partners and head office global agency team to enhance our position overall with the TMCs. To focus on strong analytics on the TMC performance and identifying areas of opportunity. To identify and develop new revenue opportunities within these TMC partners & corporate portfolio. To focus on driving new business/revenues by leveraging our network and position in the global marketplace, developing broad, senior relationships throughout the customer base and AA. To identify SME business & successfully implement and promote within our TMC customers. To conduct partnership performance reviews & corporate QBRs to ensure targets are being met. To deliver high impact presentations and reviews to senior management level agency & corporate customers. To identify and participate in targeted customer and community events. To prioritize time on revenue opportunities & account performance to maximize results. To understand the competitive landscape and work with AJB stakeholders to ensure AJB products and agreements are competitive. To work collaboratively with all key stakeholders within AA and across our JB partners. To maintain expertise in both AA and alliance products and services, including oneworld and JB partners (British Airways, Iberia and Finnair). Tailor the market offering to meet specific account needs  To conduct discussions with customers to understand their view and increase mutual value. To update AA Saleshub with all Account planners & activities for all customers within the portfolio. All you'll need for successStrong leadership and motivation skills Strong commercial acumen and communication skills Extensive B2B experience in both TMC, Agency & Corporate environment Strong understanding of the entire managed travel ecosystem and the many inputs that influence it Superior organizational / planning, analytical and problem solving skills Proactive business professional that thrives on challenging the status quo Ability to work independently and across different cultures Excellent strategic and analytical skills Strong administrative, negotiation and interpersonal skills Demonstrate sound judgment and decision-making ability Self-motivated, and possess a positive attitude Thorough knowledge of airline / travel industry and AA product / destinations Travel required within the UK/EU and to North America What you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. Read Less

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