Are you someone who loves manipulating data and enjoys asking the tough questions to get to the heart of an issue? If you're the kind of person with a detective-like mindset, always digging deep to uncover solutions, we want to hear from you! As an Operations Support Executive, you'll be like an undercover agent on a mission, making sure everything runs smoothly by investigating, analysing, and loading data into systems.You’ll be engaging and chatty, with a knack for connecting with people and keeping everything running efficiently. You’ll handle customer enquiries, load rates, and dig into any discrepancies that may arise. Your attention to detail will ensure all data is spot on, and you’ll take pride in ensuring everything aligns with company SLAs.What's In It For You?Full-Time and Part-Time Options: Whether you're looking for a full-time role or a part-time gig that fits your schedule, we've got you covered.Growth & Development: Get exposure to multiple departments and grow your skillset while making an impact on the business.Career Progression: There's plenty of room to grow in a fast-paced, entrepreneurial environment.Work-Life Balance: Flexible hours to help you maintain that perfect work-life balance.Global Exposure: Interact with international clients and hotels, broadening your experience and opening doors to global opportunities.
What You’ll Be Doing:
As an Operations Support Executive, you’ll be at the heart of everything, ensuring that operations run seamlessly by investigating customer issues, analysing data, and resolving discrepancies. Your problem-solving skills will shine as you dig deep, ask the right questions, and uncover solutions. You’ll be collaborating with multiple teams—IT, Finance, Demand, Business Development, Marketing—and you’ll build strong relationships with clients, keeping them satisfied and ensuring everything is running smoothly.Your role will include:
Handling customer enquiries, ensuring each one is resolved quickly and accurately.Loading rates and corporate RFP agreements into the system with a laser-sharp focus on accuracy.Manipulating data files, using Excel (VLOOKUP and all!), and importing everything into our CRS system with precision.Collaborating across departments to ensure everything operates without a hitch.Maintaining excellent relationships with hotels and ensuring they’re satisfied with our services.
Additional Perks:
Pension scheme with Royal London (UK staff)Personal health insurance (BUPA) after two years of serviceLife assurance from day oneCritical illness cover from day oneAnnual performance reviews and discretionary bonusesExtra holidays for years of service, your birthday, and Christmas shoppingStaff rates at member hotels (subject to availability)
Ready to Dive In?If you’re excited to join a dynamic team, solve problems, and take your career to the next level, we want to hear from you. Apply today!This role would suit someone who has worked in a call center, customer service agent, customer service!WOR1
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