How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs on a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!
Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.
We are looking for the right person to be the Head of EU Partner Operations. This Senior Manager role is accountable for the overall direction of the team, developing a culture of customer obsession, high performance, and high-quality partner input, leading to consistent delivery of results against organizational objectives.
The Partner Operations Management (POM) team is responsible for driving a world-class partner experience through enabling partners to deliver assets of all varieties on-time, in full and at the PV quality bar. You will lead a team of POM who manage the content delivery performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic relationships with our partners across the globe. In this role you will be accountable for timely and cost-effective delivery of source materials from our partners in European marketplaces. In addition, you will identify and drive delivery improvements using reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical.
This role will work with executive-level leadership within the streaming community, as well as cross-functional projects with internal and external stakeholders. Internal teams include content acquisition, vendor management, marketing, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT, engineering, Localization, Compliance, and digital operations teams.
In addition to account management, the POM team conducts analysis to identify opportunities for process improvement, product development, and cost reduction. Partner Operations Managers act as the general manager for their partner base, owning the content delivery experience and success.
Key job responsibilities
- Manage Partner Operations for all EU Prime Video business lines including SVOD (Prime Subscription) Third Party Channels, Rental/Purchase VOD (Video-on-Demand), Prime Video Direct, and AVOD (Ads Video on Demand)
- Develop a dynamic team with individual and team performance expectations and goals.
- Consult and advise internal stakeholders (ranging from Content Acquisition to Product Teams) on partner capabilities and system requirements to ensure delivered assets will achieve optimum value
- Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a best-in-class user experience, making PV the preferred global service for content providers
- Evaluate and streamline existing processes, policies, workflows and tools to scale the business. Drive long-term solutions through next-gen automation and AI innovations to complex workflows
- Develop and deploy programmatic approaches for process, product, and partner inputs that enhance customer experience, increase global and regional selection at scale, and establish industry standards for digital supply chain management
BASIC QUALIFICATIONS- Experience hiring and developing highly effective and diverse teams.
- Experience working in a fast paced, quickly changing or international environment
- Experience working closely with development and business teams to communicate problem impacts and understand business requirements
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience driving collaborative projects from conception to delivery
- Extensive years of working experience, ideally in Account Management, Vendor Management, or Business Development role in a technical, e-commerce, or media-related environment.
- Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills.
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to stakeholders and senior executives as required
PREFERRED QUALIFICATIONS- Experience and understanding of the entertainment industry, digital media, and/or digital video supply chain.
- Ability to understand customers/content providers and their behavior in order to drive new feature development
- Ability to deliver on ambiguous projects with incomplete or imperfect data
- A passion for digital media and entertainment
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