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  • Customer Service Specialist (3 month FTC)  

    AllSaints
    - London
    Apply Now
    The roleWe’re looking for a confident and experienced Customer Service... Read More
    The roleWe’re looking for a confident and experienced Customer Service Specialist to join our Global Contact Centre, championing our brand values: “The Customer is the Boss” and “One Team.” This is the ideal opportunity for someone to take ownership, independence, and influence to every customer interaction.You’ll be at the centre of global customer engagement, handling customer enquiries across phone, email, live messaging, across all topics and regions, with a strong focus on exceptional phone support, our most human and personal channel.As a skilled communicator and brand ambassador, you’ll act with confidence and care, handling everything from everyday queries to complex and escalated issues end to end—delivering empathetic, luxury service as standard that truly reflects our customer-first values, whilst delivering a high volume output and maximised productivity.This is a fixed-term role running from 27 October to 31 January . Please note that as this period covers our peak trading season, no holidays will be approved during the contract. All team members are expected to be available to work across Christmas and New Year, with three rest days provided during Christmas week and three during New Year’s week.What will I be doing?You meet or exceed all key performance indicators (KPIs) of the role, including: productivity, quality, call handling, and one touch resolution ratesYou consistently deliver empathetic, accurate, and efficient service, especially over the phone—leaving customers feeling heard, valued, and supportedYou take full ownership of your cases, working independently and confidently to resolve complex queries without the need for close supervisionYou maintain excellent product, policy, and system knowledge, by utilising all the tools at your disposal, and use it to ensure consistency and accuracy in every interactionYou will protect our Brand reputation, by providing resolutions in a friendly and professional manner What skills do I need?Proven experience in a fast-paced customer service environment—ideally within eCommerce, handling customers contact across phone, live chat and emailConfident, articulate, and strong phone manner, excellent written communication skillsComfortable managing a wide range of queries, from everyday questions to complex customer complaintsSelf-motivated and able to work independently without supervision, whilst being collaborativeA natural problem-solver with strong decision-making abilities and the resilience to remain calm under pressurePassionate about delivering outstanding customer experiences and representing the brand with professionalism and authenticity About the location Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street. What we stand forThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BenefitsA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayWe are a disability committed certified employerEmployee discount for you to spend with family and friends25 days holiday increasing to 28 days after 2 years continuous serviceBank holidays, birthdays and volunteering days offAccess to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsHybrid working in our historic East London studios, working hours are 9-5.30pmFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#li-hybrid Read Less
    Apply Now

  • Floor Manager - Edinburgh  

    AllSaints
    - Edinburgh
    Apply Now
    The role will involve great organisation, resilience, enthusiasm and d... Read More
    The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.What will I be doing?The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service systemYou will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer supportYou’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your teamCommercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our storeYou will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they needWork in conjunction with the management team to enable the store to exceed its targets and KPIs.Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviewsCreate and implement floor plans and rotas independently, setting the store up for success for the day What skills do I need?You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfitTenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire toYou know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!Natural affinity in learning new systems and processes in a digital environmentHonest, trustworthy and dependable - you live by our brand valuesA protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brandA confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence About the location Our standalone store in George Street, Edinburgh has been open since and usually trades from 10:00am - 19:00pm (subject to seasonal change). Our diverse and close-knit team enjoys striving to deliver the best results for their store in the heart of the city. . Approximately a 10 minute journey from Edinburgh Waverley station. What we stand forThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BenefitsA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayPotential to earn more from our team commission schemeWe are a disability committed certified employerEmployee discount for you to spend with family and friendsUp to 2 years service 33 days (25 days + bank holidays)Over 2 years service 36 days (28 days + bank holidays)Access to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#li-onsite Read Less
    Apply Now

  • Senior Jersey Designer  

    AllSaints
    - London
    Apply Now
    The roleAs a Senior Designer looking after our Jersey category you wil... Read More
    The roleAs a Senior Designer looking after our Jersey category you will be accountable for creating a commercial collection aligned with our AllSaints aesthetic. Collaborating closely with the wider design team to share knowledge and ideas, with an ability to inspire others and drive newness.Senior Designers are responsible for coaching and developing our future designers within the team. This position is responsible for maintaining our brand aesthetic, ensuring that our entire range is always on brand and nurtured to create the best products available. You will be a great role model to your team, helping them develop their skills set in their own journey and fostering an environment of creativity.About the teamThe Design department is the epicentre of our DNA and influences every part of our brand. We play a key role in setting the tone and direction of the brand visually, commercially and ensure that our customers receive the product they desire.What you’ll be doing (key responsibilities)Design and develop aspirational and appealing jersey collections for AllSaints, owning the whole process of design from conception to production.Undertake trend research and visit trade shows.Working closely with the Buying team to ensure the range plan has been met.Implement design vision by independently managing the technical design / product development process.Working with our in-house atelier to create samples. It’s important you have a hands on approach to design.Source together with the product developer, raw materials and trims and ensure all is booked according to the given timelines.Issuing of all styles with specs/swatches/layouts etc. with our Product Development team.Supervising corrections for samples through production including approval of colours, fabrics hand-feel, washes and bulk production files.Building strong relationships with Suppliers and Mills, attending regular meetings with them.Travelling to our relevant territories to launch developments.Overseeing range presentations, putting together a coherent range that is both commercial, true to brand and trend-led.Facilitate the team with the construct of ideas, concepts and designs from initial stage, through to market product launch.Keeping track of developments and liaising with suppliers regarding the progress of samples to ensure timely sample development.Ability to fit samples with our tech team and ensure that clear comments are issued to our vendors.Presenting to Directors for sign-off of concept and colour.Lead, motivate and develop more junior members of the team, allowing them space to grow and learn our techniques and standards WHAT WE’RE LOOKING FOR (SKILLS & QUALIFICATIONS)A strong commercial background working from conception through to production at an established designer or designer level in Jersey.A degree in Fashion Design with a specialist focus on jersey is preferable.A natural at building relationships internally and externally at all levels.Collaborative in your approach when working in a team.Proven experience of working with a technical team to fit all samples through to production.Strong commercial awareness and ability to design to price point.An entrepreneurial spirit always striving to do better.Excellent verbal and written communication skills.Confident drawing by hand, but also proficient with illustrator. About the location Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street. What we stand forThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BenefitsA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayWe are a disability committed certified employerEmployee discount for you to spend with family and friends25 days holiday increasing to 28 days after 2 years continuous serviceBank holidays, birthdays and volunteering days offAccess to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsHybrid working in our historic East London studios, working hours are 9-5.30pmFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#li-hybrid Read Less
    Apply Now

  • Floor Manager - Glasgow Silverburn  

    AllSaints
    - Glasgow
    Apply Now
    The role will involve great organisation, resilience, enthusiasm and d... Read More
    The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.What will I be doing?The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service systemYou will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer supportYou’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your teamCommercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our storeYou will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they needWork in conjunction with the management team to enable the store to exceed its targets and KPIs.Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviewsCreate and implement floor plans and rotas independently, setting the store up for success for the day What skills do I need?You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfitTenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire toYou know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!Natural affinity in learning new systems and processes in a digital environmentHonest, trustworthy and dependable - you live by our brand valuesA protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brandA confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence About the location Our standalone store in Glasgow Silverburn has been open since April and usually trades from 10:00am - 21:00pm (subject to seasonal change). Our team loves the brand and enjoys working collaboratively as a team, creating a fun and vibrant atmosphere in store. Store Location approximately 20 minute drive from Glasgow City Centre. What we stand forThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BenefitsA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayPotential to earn more from our team commission schemeWe are a disability committed certified employerEmployee discount for you to spend with family and friendsUp to 2 years service 33 days (25 days + bank holidays)Over 2 years service 36 days (28 days + bank holidays)Access to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#li-onsite Read Less
    Apply Now

  • Stylist (Temporary Part Time 20 hours per week) - Trafford  

    AllSaints
    - Manchester
    Apply Now
    The roleThe festive season is upon us and we are looking for temporary... Read More
    The roleThe festive season is upon us and we are looking for temporary stylists to join our team across a number of our iconic store locations. Working at AllSaints during the Christmas period means working in a buzzing, fashion driven environment and inspiring our customers every day.It could also be a great springboard for your career with us, with many of our leaders across the business having started their journey with our brand as temporary stylists!We are looking for people from all backgrounds who love making connections with customers and who will enjoy working with our beautiful and sustainable product.You’ll be fully trained on our brand, processes and systems to ensure you are set up for success. Most importantly you’ll be joining some of the best teams in our industry, working with supportive colleagues in a fun and inclusive environment.Your role will involve working across all aspects of our store, from serving and styling our customers at our tills and fitting rooms to working backstage to get our products unpacked, processed and looking amazing.About the storeYou will be based in one of our store locations and will report into a member of the management team.What will I be doing?Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!Our customer is the boss, you could be working on our shop floors with customers in store or back stage helping customers shop digitallyYou will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experienceYou will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all timesStock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journeyYou will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trustYou will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best resultYou’ll support with housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times WHAT WE’RE LOOKING FOR (SKILLS & QUALIFICATIONS)Someone who is friendly and attentive, constantly interacting with customers in storeA can do attitude and lots of enthusiasmAwareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alikeGood problem solving techniques and ability to do so with pace, empathy and sometimes under pressureTech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service systemYou'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaintsExcellent attention to detailA confident communicatorYou love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit About the location Our standalone store in Manchester's Trafford Centre has been open since . Supported by a team of 35 selling menswear and womenswear collections across one level and 5, sqft. Usually trading from 10.00 in the morning until 22.00 in the evening (subject to seasonal change). . Approximately a 20 minute journey from Manchester Piccadilly station. What we stand forThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BenefitsA variety of contract sizes to suit everyone’s needs best - you’ll have minimum contractual hours per week, with the option to take on more hours in busy weeks.You’ll be working on a fixed term contract starting during October and November through to the 4th of January You’ll have the option to apply for roles in our stores and head office before your contract completesHourly pay above the national minimum wage regardless of your ageFree AllSaints clothing and footwear for you to wear at work (and yours to keep when you leave us)50% percent discount on our collections (capped at £) for your friends, family or giftingUnlimited access to our training sessions every week, including discovering your personality preferences, and career development and CV supportPro-rated annual leave equivalent to 33 days a yearRegular team lunches Celebrations, Incentives and socialsIn the week of Christmas bank holidays, you’ll have two regular days off and either Christmas Eve or New Year’s Eve as an additional day off (you’ll need to be able to work on Boxing Day)Feel great about working for one of the most diverse and responsible brands in the industry, with more women than men on our board, nearly one in five of us identifies as LGBTQ+ and more than one in three of us are BIPOCA great opportunity to make friends for life, who will share similar passions and interests to youAccess to our global recognition platform, Nectar. A fantastic way of building connections via regular rewards.Potential to earn more from our team commission scheme#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
    Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
    If you need any support or adjustments during your application, please get in touch with us and we are happy to help. Read Less
    Apply Now

  • Retail Business Analyst  

    AllSaints
    - London
    Apply Now
    The roleAs a Business Analyst on our Transformation team, you will be... Read More
    The roleAs a Business Analyst on our Transformation team, you will be instrumental in supporting the technology-powered transformation program - Project Nova - at AllSaints, bridging the gap between business needs and technical solutions. You will play a crucial role in defining requirements, mapping processes, identifying process improvements and driving change across various workstreams.This role requires a strong Retail Business Analyst skillset, with particular experience in the Retail and Customer space, demonstrating experience in delivering innovative in-store technology, creating seamless customer journeys and driving operational excellence for store teams. You will ensure that business needs are accurately captured, translated, and delivered, contributing directly to Project Nova's success in making our brand and experiences truly customer-centric.The project and teamReporting directly to the Global Head of Transformation, you will be working within our Retail workstream, partnering closely with our product owner, project manager, solution architect and delivery partners, to identify and implement solutions which meet the evolving needs of our retail teams and our customers. This role requires significant collaboration with business stakeholders (e.g Retail Operations, Store Teams, Customer, Ecommerce, Finance, ERP), bridging the gap between business needs and technical requirements on all retail technology projects. You will be an integral part of a dynamic team driving the transformation for AllSaints.What will I be doing?Requirements Elicitation & Management:Prepare, lead and facilitate workshops with business stakeholders to elicit, analyse, and document detailed functional and non-functional requirementsWorking at varying levels of detail from initial high-level scoping to detailed requirements during delivery, consistently bringing clarity to the business needsTranslate complex business requirements into clear, concise, and actionable user stories, acceptance criteria and process flowsManage and prioritise requirements in collaboration with product owner, ensuring alignment with Project Nova's strategic objectives and workstream goalsProcess Analysis & Design:Map current state business processes and design optimised future state processes, identifying opportunities for efficiency and improvement, particularly within in-store retail, omnichannel and customer domainsDevelop process documentation, including swimlane diagrams and workflow modelsStakeholder Collaboration & Communication:Act as a key liaison between business users and technical development teams, ensuring mutual understanding and effective communication throughout the project lifecycleCommunicate complex technical concepts and business impacts clearly to both technical and non-technical audiencesSupport change management activities by helping to articulate the 'why' behind changes and preparing training materialsTesting and BAU Handover Support:Collaborate with QA teams to develop test cases and scenarios based on defined requirementsSupport User Acceptance Testing (UAT) by coordinating business users, documenting defects, and ensuring resolutionSupport in transfer of documentation and knowledge to BAU owners and Service Delivery, at close of projects What skills do I need?Extensive Business Analyst experience in a retail environment, supporting large-scale technology transformation programs, in particular delivery of Mobile POS, Clientelling, Omnichannel journeys (Click and Collect, etc.)Proven ability to elicit, analyse, document, and manage complex business requirements for software development projectsStrong proficiency in process mapping and business process re-engineeringFamiliarity with agile methodologies (Scrum, Kanban) and tools (e.g., Jira, Confluence)Excellent analytical, problem-solving, and critical thinking skillsExceptional communication (written and verbal), interpersonal, and presentation skillsAbility to manage multiple priorities and work effectively in a fast-paced, dynamic environment About the location Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street. What we stand forThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BenefitsA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayWe are a disability committed certified employerEmployee discount for you to spend with family and friends25 days holiday increasing to 28 days after 2 years continuous serviceBank holidays, birthdays and volunteering days offAccess to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsHybrid working in our historic East London studios, working hours are 9-5.30pmFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#li-hybrid Read Less
    Apply Now

  • Management Accountant  

    AllSaints
    - London
    Apply Now
    The role reports into the Senior Finance Manager and is part of a team... Read More
    The role reports into the Senior Finance Manager and is part of a team of 5.About the teamReporting to the Senior Finance Manager, you will be based at our Shoreditch head office, on a hybrid working schedule.What will I be doing?Assist in preparing and reviewing the P&L and Balance Sheets for our UK, EU and North America entities, including the preparation and posting of accruals, prepayments and other journalsPreparation and ownership of balance sheet reconciliations, including investigating variances each monthFull ownership of specific cost lines in the P&L. This includes liaising with commercial teams across the business to ensure that reporting is accurate and completeOwnership of monthly Cost Centre reporting to budget owners, including scrutinizing variances and explaining these back to the respective owners, to ensure that budgets are being managed effectivelyAssist the Senior Finance Manager and Head of Accounting with ad-hoc reporting and analysis as requiredSupport in continually improving our finance and accounting processesSupport with the annual budget and forecast cycles for our overhead cost centresLiaise with the external auditors and provide information as part of the annual audit process What skills do I need?Newly qualified accountant with an ACA/ACCA/CIMA qualificationProven experience as a Management Accountant, Financial Analyst, or similar finance role, with a solid understanding of management accounting principles and variance analysisYou can clearly explain your work, and understand the interplay between the Balance Sheet, Profit and Loss, and Cash Flow StatementDemonstrates natural business curiosity, continuously asking “why?” to understand drivers behind performance and behaviourYou bring energy, drive and motivation to every task, stepping up when the business needs support and owning the outcome. You own executing your work through to completion, whilst managing timeline effectivelyAdvanced Excel skills About the location Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street. What we stand forThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BenefitsA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayWe are a disability committed certified employerEmployee discount for you to spend with family and friends25 days holiday increasing to 28 days after 2 years continuous serviceBank holidays, birthdays and volunteering days offAccess to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsHybrid working in our historic East London studios, working hours are 9-5.30pmFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#li-hybrid Read Less
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  • Store Manager - Glasgow, Silverburn  

    AllSaints
    - Glasgow
    Apply Now
    The role will involve great time management, resilience, multitasking... Read More
    The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.What will I be doing?You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experienceSupport the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvementYou will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with paceYou will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service systemTake responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platformsAwareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner What skills do I need?First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers.You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfitYou have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when neededTenacity and belief to succeed - you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them. You have the winning mentality that your team aspire toStrong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!Natural affinity in learning new systems and processes in a digital environmentHonest, trustworthy and dependable - you live by our brand valuesA protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brandPositive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated About the location Our standalone store in Glasgow Silverburn has been open since April and usually trades from 10:00am - 21:00pm (subject to seasonal change). Our team loves the brand and enjoys working collaboratively as a team, creating a fun and vibrant atmosphere in store. Store Location approximately 20 minute drive from Glasgow City Centre. What we stand forThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BenefitsA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayPotential to earn more from our team commission schemeWe are a disability committed certified employerEmployee discount for you to spend with family and friendsUp to 2 years service 33 days (25 days + bank holidays)Over 2 years service 36 days (28 days + bank holidays)Access to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#li-onsite Read Less
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  • People Advisor  

    AllSaints
    - London
    Apply Now
    The roleThe People Advisor (Retail) is a pivotal role, empowering our... Read More
    The roleThe People Advisor (Retail) is a pivotal role, empowering our UK & Ireland stores with employee relations (ER) support and guidance. This role ensures all of our practices not only adheres to UK employment law, but also champions our brand values. We are searching for a dedicated individual with a passion for retail and people - someone driven to inspire and equip our retail managers to lead their teams with fairness and consistency. This role calls for someone capable of navigating multiple complex ER cases with both high precision and people at the heart of the process.About the teamReporting to the Head of People Partnering & Talent Acquisition. You will work collaboratively alongside a dedicated team, including 2x People Business Partners and 1x People & Culture Administrator, contributing to a fast paced and supportive environment. The primary stakeholders for this role are the District Managers, requiring strong partnership to drive consistent and compliant people practices across the retail teams.What you’ll be doing (key responsibilities)Provide timely and effective advice and guidance to District Managers and Brand Leaders on all employee relations matters, including disciplinary, grievance, performance management, and absence management.Manage a high volume caseload of complex ER issues from initial enquiry through to final resolution, ensuring high precision and accuracy in all documentation and processes.Working with the team to ensure policies and advice are compliant and reflect current UK and Ireland employment law and best practice.Coach and upskill key stakeholders, predominantly Brand Leaders, to confidently handle people issues and promote fair, consistent leadership across all UK and Ireland Stores.Contribute to the review and development of people policies and procedures, ensuring alignment with brand values and legal requirements.Monitor ER trends and data to proactively identify areas for improvement and intervention to reduce risk and enhance the employee experience. WHAT WE’RE LOOKING FOR (SKILLS & QUALIFICATIONS)A Collaborative Team Player: You thrive in a team environment. You use your skills to support colleagues, and foster a positive, inclusive atmosphere where everyone feels valued and can do their best work.Brand Ambassador: Your genuine love for fashion is evident. You'll be an ambassador for our brand, connecting with customers and colleagues over the power of an amazing outfit.Driven by Success & Tenacity: You possess a winning mentality. You're resilient, focused on solutions, and committed to overcoming challenges to deliver outstanding results.Commercial Acumen: You have a deep understanding of retail business. You actively leverage data to gain insights and anticipate customer needs.Integrity: You embody our core values through your honesty and trustworthiness. You're dedicated to protecting our brand, caring for our customers, product, profit margins, and the health and safety of our teams and environments.Employee Relations Expertise & Integrity: Proven experience managing end-to-end Employee Relations caseloads, demonstrating a strong understanding of UK and Ireland employment law and a commitment to protecting our brand through honesty and trustworthiness.Case Management & Tenacity: Capable of managing multiple concurrent cases with high precision and accuracy, possessing the resilience and focus on solutions to deliver outstanding results.Commercial Acumen: Understands the commercial impact of people decisions, leveraging insights to ensure advice supports business goals.CIPD or equivalent experience is highly desirable. About the location Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street. What we stand forThe Customer is the Boss We work as one proud team to get the best for our customersOne Team We are joined up and encourage others to share their ideasWe Do What We Say We Will We know our goals, and we work with clear outcomes in mindWe Are Responsible We are self aware, understand the impact we have on others and are positive about the future BenefitsA generous wardrobe allowance so that you can wear our beautiful clothes to work each dayWe are a disability committed certified employerEmployee discount for you to spend with family and friends25 days holiday increasing to 28 days after 2 years continuous serviceBank holidays, birthdays and volunteering days offAccess to dental cash plan & free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsHybrid working in our historic East London studios, working hours are 9-5.30pmFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Health days for you to use either for physical or mental wellnessDedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#WeAreAllSaintsOur aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#li-hybrid Read Less
    Apply Now
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