Location/Office Policy: Ann Street, Belfast with Hybrid Working - 3 days per week in office Would you like to work in a collaborative environment where your analytical skills help drive customer improvements?Are you keen to shape the future of banking through data-driven innovationHave you a keen eye for detail, uncovering insights from complex data and turning them into impactful business decisions and actions? What is the Role: AIB UK is a subsidiary of AIB Group, Irelands largest bank, and a leading bank in Europe. The UK business focuses on full service retail & business banking in Northern Ireland and Corporate Banking in GB. This is a great opportunity to join a Customer Experience & Insights Team, whose purpose is to support growth by improving AIB's understanding of its customer segments to consistently deliver good outcomes, improve customer’s experience, improve brand awareness, making AIB their bank of choice. As a Senior Data Analyst within the Customer Experience & Insights function, you will play a critical role in evidencing and improving customer outcomes. You will own the design and delivery of Consumer Duty reporting, transforming complex, multi‑source data into a clear, trusted Power BI dashboard used by senior leadership, committees and the Board. Through high‑quality insight, you will support regulatory compliance, inform decision‑making and drive meaningful improvements for customers. Key accountabilities: Own and deliver end‑to‑end Power BI dashboards for Customer Experience, Insights and Consumer Duty reporting, integrating multiple enterprise data sources into a single, authoritative view.Lead Consumer Duty reporting, ensuring outcomes‑focused metrics are clearly defined, monitored and reported in line with regulatory expectations and internal governance requirements.Design high‑impact, intuitive visualisations that translate complex data into clear narratives for senior leaders, committees and non‑technical stakeholders.Work closely with central Data and Information Management teams to source and integrate, applying strong data governance, validation and quality controls.Provide clear, confident insight and commentary to senior management forums, supporting oversight, challenge and action.Manage and prioritise multiple regulatory and insight initiatives, balancing delivery timelines with a strong focus on data integrity and quality.Submit and manage enterprise data requests, ensuring timely access to accurate, relevant and well‑governed datasets. What you Will Bring: At least 3 years’ experience in data analysis and reporting, ideally within financial services.Strong hands‑on Power BI experience, including designing dashboards and integrating data from multiple sources to deliver scalable, trusted reporting.Ideally, experience working with customer, conduct or regulatory data, with an understanding of how insight supports customer outcomes.Advanced analytical and problem‑solving skills, with exceptional attention to detail and a commitment to data quality.Excellent communication skills, with the ability to translate complex analysis into clear, outcome‑focused insights for non‑technical audiences.Strong technical capability across Power BI, SQL and Excel to manipulate and analyse data.Proven stakeholder management skills, with the confidence to work collaboratively across business, data and technology teams.The ability to work under pressure, manage competing priorities and meet regulatory deadlines, without compromising accuracy or quality. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include. Market leading Pension SchemeHealthcare SchemeVariable PayEmployee Assistance ProgrammeFamily leave optionsTwo volunteer days per year Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities: BehaviouralCustomer First- Building strong relationships with internal stakeholders, delivering customer focussed insights to support the delivery of good customer outcomes Collaborates - Works closely with cross functional teams on a daily basis to deliver and support data-driven decisions.Eliminates Complexity- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement TechnicalData Analysis - Collects, analyses and interprets data to reach conclusions and/or present insights and findingsData Visualisation - Demonstrates ability to use the features of technology applications and tools to create and build visually impactful end-user outputs If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Sarah Lyons, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: Thursday 19th March 2026
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