Overview
Technical Support Specialist – Coventry
Are you an experienced IT professional eager to support cutting-edge technology in a fast-paced, global logistics environment? This role offers excellent career progression, a collaborative culture, and opportunities to develop your technical skills across diverse IT environments.
In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standards as established by the system and network engineering teams in relation to planning and supporting the site.
Why you’ll love this role: Competitive salary of £36,000–£37,000 pro rata with a 6-month fixed term contract
A supportive, inclusive workplace culture that values your growth
Opportunities for professional development and industry certifications
Exposure to diverse IT environments including desktop, network, and server support
Work alongside passionate teams driving innovation in logistics technology Key responsibilities include: Deliver first and second level support for laptops, desktops, printers, barcode scanners, and mobile devices
Assist System and Network Engineering teams with diagnostics, documentation, and troubleshooting of desktops, WAN, LAN, and servers
Participate in a global on-call rotation, responding within 10 minutes to ensure minimal downtime
Support change, incident, and problem management processes, escalating issues to appropriate teams as necessary
Provide onsite support during new site launches and hardware refresh projects
Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead What we’re looking for: A computer science qualification or equivalent technical training and certifications
The ability to work within a busy environment with a positive approach and maintain a high degree of confidentiality
Strong communication skills, able to liaise effectively with IT colleagues, business leaders, and auditors
Excellent organisational skills with a keen eye for detail and a methodical approach to problem-solving
Solid understanding of desktop hardware, operating systems, networks, and server environments
Motivated to take your career to the next level within a forward-thinking company
Aligra has been established since 2007 and partners with some of the UK’s leading logistics companies.
We specialise in recruitment across Automotive & Engineering, Driving & Industrial, Hospitality, and Professional & Executive sectors. Aligra has been established since 2007 and partners with some of the UK’s leading logistics companies. We specialise in recruitment across Automotive & Engineering, Driving & Industrial, Hospitality, and Professional & Executive sectors.
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